Barchester Kernow House Care Home

Landlake Road, Launceston PL15 9HP
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9.9 71 Reviews
  • Barchester Kernow House Care Home, Launceston
Barchester Kernow House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities, dementia and Huntingdon's.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Kernow House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leigh Stanley (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1992
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Barchester Kernow House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting at any time.


  • Parking

  • Kernow House has car parks situated at the front of the building


Barchester Kernow House Care Home Reviews (71)

Total of 71, showing 41-60
9.9

Barchester Kernow House Care Home has a Review Score of 9.9 (9.879) out of 10, based on 37 reviews in the last 2 years. Over all time Barchester Kernow House Care Home has 71 reviews.

Overall Experience

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Date Published

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Review from Tracey T (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been unwell but the way the nursing staff handled both my mum and myself was outstanding. They kept me constantly informed and completely put my mind at rest as to how she was being looked after and treated. They also have listened in the past to the sort of care I wish my mum to receive,
they constantly ask if they can do anything to improve her care but as far as I am concerned she is 100% in the right place, with the right people, the best possible care receiving.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

This is a lovely review. Thank you so much. I cannot tell you how pleased we are to know you are happy with the care and support your mum is receiving.


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Review from Sarah P (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad chose to go into a nursing home following a terminal diagnosis as he wanted our final weeks with him to be as his family rather than as his carers. We chose Kernow House because of its clinical reputation but in reality our abiding memory was of the warmth of the care. Sadly my dad died
only 10 days after moving into Kernow Care. But during his short time there, the staff took the time to get to know him as a person, and his likes and dislikes. They treated him with dignity, kindness and absolute warmth. Nothing was too much trouble - the staff were both responsive and proactive. They also took the time to get to know us, and his family, and quietly supported us through a traumatic time. In his last few hours, during the time it took us to drive to Kernow House, one of the team sat by his bedside, holding his hand, showing him the photo of us, his family, making sure he was never alone. We miss him so much but we are so glad that we chose Kernow House. Thank you.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for the lovely review, it was a privilege to care for your lovely dad and to get to know you all. Thank you for choosing us.


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Review from Daphne A (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been excellent since we have been visiting. All the staff have been really kind and caring. Nothing has been too much trouble. You keep us informed if there are any changes. It gives us peace of mind knowing that our family member is relaxed and well cared for.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you very much for this lovely review we are so pleased that you feel you have the peace of mind to know your loved one is being well cared for. I will feedback on this review to the team. Thanks again, Leigh.


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Review from Jeremy P (Husband of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a full-time resident of Kernow House Care Home since February 2014. Recently I received a phone call to advise me that she was running a high temperature and the head nurse had asked the GP for an urgent prescription for an antibiotic, but they would call me if there was a further problem.
At 5 a.m. the following morning I received a call from the night shift staff to say they had called the urgent response team because there had been a delay on the prescription and they were seeking support. I drove to Kernow House Care Home and sat by my wife while the team looked after her. The head nurse arrived and took control of the situation and demonstrated a detailed knowledge of my wife and her behaviour which showed me how carefully she has been observing all the residents in her care. I was deeply impressed by the professional behaviour and empathy the staff team demonstrated to both my wife and myself.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

This is a fantastic review, Jeremy. Thank you so much. I am so pleased that the work of our skilled clinicians does not go unrecognised, and that you feel confident that our team are responsive when it comes to your wife's health and social needs. Thank you again.


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Review from Avis G (Niece of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always responsive with any queries and regular meetings for relatives who can participate, ask questions and get a real-time account of how the home is doing.
My uncle is cared for in a spotlessly clean environment which is warm and welcoming. He has a key worker who goes above and beyond to care for
him and all staff on the ward support him in a friendly and caring way.
He thoroughly enjoys getting to choose steak and chips, personally cooked by the chef as a birthday treat!
Thank you for making him at home and long may it continue.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

What a lovely review. Thank you very much, Avis. I will ensure the team is given this wonderful feedback.


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Review from S C (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father has had at Barchester Kernow House Care Home has been very good, the staff are kind and caring towards both dad and our family.
The staff treat dad with both care and dignity which we feel is vital when dealing with Dementia. We cannot fault the care he has been given.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this lovely review. I am so pleased you are happy with the care your father is receiving. I will ensure this great feedback is shared with the whole team here at Kernow House.


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Review from Anton P (Private Carer of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wfe and I had been private carers for our neighbour for 4 years entrusted with LPA. At almost 103 we could no longer give her the attention she deserved.
Finding the right home is daunting, however from the 1st of several telephone discussions and emails we felt very comfortable with our choice
of Kernow House.
The day came for our 1st visit and our feelings about making such an important decision were vindicated.
Our lady, like everyone, is treated with dignity, kindness, and love.
Our subsequent visit has confirmed we have made the right choice.
The whole of the staff are very easy to deal with and nothing is too much trouble.
The whole process from 1st contact to date is seamless.
Finally, we asked ourselves “Is this the sort of place we would like to live if that time ever came” The answer was a resounding yes!

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for this wonderful review. Although she wasn't with us for long, she will be greatly missed! It was an absolute pleasure to meet you all and have the privilege of caring for your loved one.


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Review from Jane P (Wife of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel Barchester Kernow House Care Home is caring, friendly and they have my husband's needs just right. It feels homely and not institutionalised, very relaxed, they can not do enough for me and my family when visiting. I have no worries and know he is safe and truly cared for. It's hard for me to
let go and visit nearly everyday. Still getting used to losing the husband and friend I had six months ago.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for your kind words and for taking the time to leave us a lovely review. We are very happy that you feel this way and would like to assure you that we will continue to give great care to your husband. We take pride in the care we provide and also in caring for and maintaining positive relationships with loved ones. Please feel free to contact us any time you need to.


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Review from B B (Sister of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lives on Millaton Unit and has complex and challenging needs. She is cared for by excellent, compassionate, kind and professional staff who are well versed in her care needs. All the staff make the effort to get to know our family members too and to receive a warm welcome on visiting makes
a big difference to us. We are eternally grateful.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for this lovely review, the staff are always incredibly grateful for feedback regarding the hard work they do. Thanks again.


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Review from J P (Wife of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the past few weeks have been exceptionally hard for the staff they have done a wonderful job in doing all they can to keep residents safe. I am an essential caregiver for my husband and so thankfully can still visit him. I can tell he is very fond of the staff and it shows that in the way they
care for him it is likewise.
Christmas was still celebrated and the home looked lovely. Every care was taken so everything carried on the same.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for your kind words. They are very much appreciated.


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Review from E M (Wife of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's difficult for me to express opinions in detail as I was unable to enter the building because of Covid restrictions. My views are based on conversations with the nurses and carers at Kernow House and what my husband has said during the time he was there (9months) and since he has returned home.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for your review. I know how difficult these times are for all involved. Please do not hesitate in contacting us at any time. Thank you again.


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Review from J S (Cousin of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to see how well cared for my cousin is. She has made some progress since moving here and it is good to see her walking again. She seems really happy. Her room is beautiful and kept really clean. She is cared for by lovely staff who really know her. Everyone we met on our visit went out
of their way in making us feel really welcome. It's a caring and friendly environment.

Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home

Thank you so much for your kind words of encouragement for the staff we really do appreciate it.


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Review from F D (Sister of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved to Kernow House on May 30th just over 4 years ago until he passed away on 30th July 2021. I regularly received letters and phone calls telling me all the things he had been doing with activities, storytelling, pop up cafe, methodist service, bingo. Before covid enjoying minibus trips,
all his personal needs were taken care of with kindness and dignity. Hair cuts, nails, feet teeth and glasses. What a wonderful choice of meals he told me about he really enjoyed the food there. He had really enjoyed his years abt Kernow House and could not have wished for anything better. The staff were all kind people.

Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home

Thank you so much for your wonderful review. Your brother was very much a part of our Kernow family and is sadly missed. I can't tell you how much this lifts the staff during a particularly difficult time. We really do appreciate the time you took to review us. Take care and all the best for the future. Amanda


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Review from S F (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving for the first time to visit my dad, I was nervous about what I would find after a previous horrendous so-called care home nearly killed him. I was greeted by happy, friendly and informative staff who all appeared to know exactly what dad liked/disliked. Dad was wonderful and much improved.
He looked well and could converse for the first time in months. This in my view, is all down to the TLC shown by the wonderful staff.

Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home

What a wonderful review! Thank you so much for taking the time to give such lovely feedback to the staff here at Kernow, I know how much they appreciate it. kind regards, Amanda.


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Review from H R (Friend of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff was welcoming and had time to talk if any questions arose. The home was clean, tidy and smelt fresh. Residents all seem content, very well supervised and cared for. Loved the 'in-house' cat! The staff made visiting a real pleasure.

Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home

Thank you so much for taking the time to give such a lovely review. It really does make a difference for the staff to know they are appreciated so thank you!


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Review from Trevor H (Husband of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being extremely well looked after. The staff and facilities are excellent, they are very friendly and show lots of compassion and understanding. The rooms are comfortable, the social areas very open and inviting. Thank you very much.

Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home

Dear Trevor,
Many thanks for your wonderful review and for taking the time to think of us.
Kind regards.


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Review from Stephen T (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well informed. The staff have been amazing and respectful, they are clearly well-led. Visiting during the pandemic has been organised and very well executed. Concerns I raised were discussed and a solution was found. Happy with everything.

Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home

Thank you so much for your kind feedback Stephen, it is much appreciated.


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Review from Janet P (Daughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the eight months my mum spent in Kernow House myself and my family were very happy with the standard of care she received. Obviously it was an extremely challenging time for the carers, Mum and ourselves due to the restrictions posed by the Covid pandemic. Visiting had to be curtailed for long
periods of time and activities were also limited due to the ongoing situation. However the carers and nurses went above and beyond to ensure the safety of all their residents including Mum and did their very best to keep her comfortable, pain free and as happy as possible. She enjoyed the food and when we were able to visit she looked clean and well cared for. The staff were always friendly and helpful, at the end of the phone when needed. We only wish that she could have experienced life in Kernow House during "normal" times.
At the end of her life she was treated with gentleness, kindness and respect as indeed were we. What more can I say? Thank you to all the staff at Kernow House.

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Review from Sarah W (Daughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kernow House certainly deserves another huge thanks from us. Their care and dedication to Mum (and us all as a family) have been outstanding throughout 2020. When our weekly visits ended, staff were quick to offer Skype, and this has been amazing over the past 9 months. Mum adores seeing her whole family
on a regular basis and she truly continues to share our lives. Thanks to the many staff members who have enabled this, you are all fantastic. The introduction of outdoor visits has been brilliant for Mum to see us face to face, and the new pods are so cosy in these winter months. I've also received excellent telephone updates (as required) to discuss Mum's care needs and the families meeting on Zoom was also lovely. Of course, we all miss seeing you like we did, but Mum is doing so well, always looks happy and we are 100% included in her care. Thanks also for accommodating the regular flower deliveries, her room always looks lovely. Happy New Year and best wishes.

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Review from Maxine R (Cousin of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been a resident for many years and my brother was also a resident for 12 years. During that time, the care shown to both has been excellent. Both have suffered from Huntington's Disease and the staff are extremely knowledgeable of this condition. The staff have always been very welcoming
and supportive towards me during times of uncertainty. Additionally, there is a wide range of activities to suit everyone and the opportunity to have trips out, which have greatly enhanced the wellbeing of the residents. The building is always clean and decorated to make it feel very homely. The staff also decorate the communal areas for special occasions ie. Christmas, Easter, Remembrance Day, Halloween. The resident's birthdays are celebrated with a cake. I would have no hesitation in recommending Kernow House for either respite care or as a resident.

Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home

Many thanks for your feedback. It means so much to the team here at Kernow during what is such a difficult and challenging time for us all. I will certainly feed this back to the team. Happy Christmas to you all. Kind regards.


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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Barchester Kernow House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Barchester Kernow House Care Home is calculated as follows: ( (376 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 423 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kernow House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (83)

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Meet the Team (12)

Leigh

Leigh Stanley

Job Title: General Manager

Joined: 2016

Welcome to Kernow House, my name is Leigh and I am the General Manager at the home.


I am a registered mental health nurse. Prior to becoming a nurse, I spent 13 years as a soldier in the British Army, serving in Iraq, Afghanistan and other overseas operations. I became interested in post-traumatic stress disorder and decided to train as a nurse. During this nurse training, I discovered a particular interest in working with dementia and decided to pursue a career in this.


As a Manager, I put my leadership skills to good use when managing the home. I ensure we deliver person-centred care in a therapeutic manner and share my knowledge with other staff, both within the home and with outside professionals.


I acknowledge that whilst residents are at the forefront of our home, it is important that staff are supported, so the care we deliver as a whole home is filled with passion and enthusiasm.


Sarah

Sarah Sharland

Job Title: Deputy Manager

Joined: 2010

Sarah is an occupational therapist who has worked at Kernow House in that role for many years whilst supporting the management team. She supports a holistic approach to caring for residents at Kernow House, where a good quality of life filled with meaningful activities is important. Sarah works actively to encourage residents' independence.


Jo

Jo Balcombe

Job Title: Clinical lead

Joined: 2017

Jo is a clinical lead on Millaton where she leads a team of nurses and carers. Jo is a general nurse as well as a mental health nurse. She has many years experience and a wide range of knowledge from her background working mainly in the community.


Ema

Ema Velniciuc

Job Title: Clinical Lead

Joined: 2005

Ema is a general nurse and has worked at Kernow House for many years. While Ema has a lot of experience in general nursing, she also holds a master’s degree in psychology and has insight and understanding of, what it is like to live with mental health conditions. Ema leads a team of nurses and carers, who work with dedication and compassion to support residents and their families on St Pirans.


Rose

Rose Chapman

Job Title: Clinical Lead

Joined: 2022

Rose is a Registered General Nurse working as a clinical lead at Petherwin. Rose has many years of experience caring for people living with dementia in care homes. The experience gained, means Rose has great empathy and works determinedly to make a difference for residents, so they can live the best possible life.


Richard

Richard Evans

Job Title: Resident Ambassador

Joined: 2023

Richard represents residents at Kernow House. Richard says, he likes to make sure residents have enough to eat and drink and that everyone is well cared for. He takes part in resident meetings and talks to anyone who has any concerns. If anyone has anything they would like to talk to Richard about, he can be found quite easily and is always willing to listen and take any issues forward.


Jackie

Jackie Easton-Evans

Job Title: Occupational therapist

Joined: 2022

Jackie supports residents to take part in meaningful occupations and enjoyable life activities.


She supports residents to maintain independence by accessing, adapting and providing suitable equipment and is proactive in her support of the life enrichment approach to caring for those who live at Kernow House.


Emma

Emma Duwell

Job Title: Administrator

Joined: 2019

Emma is the administrator. She deals with enquiries, HR, invoicing, payroll, banking and logistics. Emma's door is always open for anyone who needs advice or support with anything concerning administration.


Bea

Bea Porup

Job Title: Activities coordinator

Joined: 2009

Bea works in a small team with residents, relatives, all staff groups and the wider community. She ensures there is a vibrant environment with a varied weekly activity programme and organises celebrations of themed events. There is always something going on at Kernow House.


Rachel

Rachel Bateman

Job Title: Head Chef

Joined: 2022

Rachel is our head chef and leads a team of chefs and kitchen assistants. She has lots of experience from her previous work cooking in cafes, restaurants, pubs and care homes. Rachel is very passionate about providing good home cooking and particularly enjoys baking. She has completed many training courses to learn a variety of catering skills and is able to provide nutritious meals for all dietary requirements.


Timothy

Timothy Willoughby

Job Title: Head of Maintenance

Joined: 2024

Tim is head of maintenance at Kernow House. He has a good all-round knowledge of maintenance and DIY.


He likes to keep everything safe and fixed in a timely manner and he does this by working closely with colleagues and outside contractors.


Tracy

Tracy Cockwill

Job Title: Head of Housekeeping

Joined: 2006

Tracy has worked at Kernow House for many years and she knows the home well. Tracy leads a team of housekeepers and laundry assistants and together, they ensure the home is clean and the laundry is washed and delivered to residents and the kitchens. Tracy is friendly and always includes residents in doing daily living tasks if they want to be involved and she is always ready with a friendly chat.