This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
Visiting at any time.
Kernow House has car parks situated at the front of the building
Barchester Kernow House Care Home has a Review Score of 9.9 (9.879) out of 10, based on 37 reviews in the last 2 years. Over all time Barchester Kernow House Care Home has 71 reviews.
Review from Philippa S (Daughter of Resident) published on 22 December 2020
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5.0 out of 5
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Review from Beatrice H (Daughter of Resident) published on 18 December 2020
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5.0 out of 5
Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home
Hi Beatrice, thank you so much for your excellent review - it will really boost the staff morale during this difficult time. Kind regards, Amanda.
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Review from Lyn F (Wife of Resident) published on 18 December 2020
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Overall Experience
5.0 out of 5
Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home
Many thanks for your kind words, Lyn. We look forward to being able to see you in the home again soon. Kind regards, Amanda.
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Review from Yvonne P (Wife of Resident) published on 18 December 2020
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Overall Experience
5.0 out of 5
Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home
Yvonne, thank you so much for this wonderful review. It is heart-warming to hear how much you trust and support our family here at Kernow. We look forward to welcoming you back in the home soon. Kind regards, Amanda.
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Review from M M (Wife of Resident) published on 18 December 2020
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4.0 out of 5
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Review from J K (Husband of Resident) published on 17 December 2020
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4.0 out of 5
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Review from Jan V (Daughter of Resident) published on 2 December 2020
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Overall Experience
4.0 out of 5
Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home
Jan we would like to take the opportunity to thank you for your review. Mum is very much loved here at Kernow and we are grateful to have looked after her for so long.
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Review from Judith R (Wife of Resident) published on 2 December 2020
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Overall Experience
5.0 out of 5
Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home
Many thanks for a lovely review, Judith. We are privileged to care for your husband on your behalf. We look forward to seeing you soon.
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Review from Persephone L (Daughter of Resident) published on 14 October 2020
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Overall Experience
5.0 out of 5
Reply from Amanda Chichester, General Manager at Barchester Kernow House Care Home
Thank you so much for your kind words. It was a pleasure and a privilege to care for your father here at Kernow House. Myself and the team are so grateful that you took the time to give such wonderful feedback during this difficult time.
Keep safe
General Manager
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Review from Victor B (Resident) published on 1 August 2017
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5.0 out of 5
The food served up is delicious and of such a high standard. The menu is carefully selected. I've thanked cooks for the excellence of their food.
It's
It's what a real home should be for us old folks. Simply great!
I myself am 83, with poor legs due to cellulitis.
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Review from Gillian S (Friend of Resident) published on 6 July 2017
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Overall Experience
4.0 out of 5
Reply from Careen Harris, General Manager at Barchester Kernow House Care Home
Thank you for your review.
Following a review of the host and other roles, it was decided to discontinue the host for the following reasons: Many of our residents require support with eating and drinking to ensure the experience is both pleasurable and safe for them. The role of host was found to divorce the nutritional aspect of care delivery from the holistic clinical overview. In addition, our internal quality audits indicated that residents enjoyed meal times more in units where hosts were not deployed.
Staffing levels are flexed to meet the needs of the individuals we care for and the numbers of individuals we are caring for. This dynamic situation demands a flexible response and illustrates that needs are kept constantly under review. It is very unlikely, given the nature of what we do, that staffing levels/numbers would remain static.
I am sorry that you feel standards have dropped, however, please be reassured that our governance processes indicate there has been no significant weight loss recorded, or indeed other clinical indicators that would cause alarm.
We constantly review what we do and how we do it in order to achieve the best possible outcomes for the people who live with us, this has meant some roles have gone and new ones created.
As with all change, it can be uncomfortable at first as we transition into new, more effective ways of working.
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The Review Score of 9.9 (9.879) out of 10 for Barchester Kernow House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Barchester Kernow House Care Home is calculated as follows: ( (376 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 423 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Kernow House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2020
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Job Title: General Manager
Joined: 2016
Welcome to Kernow House, my name is Leigh and I am the General Manager at the home.
I am a registered mental health nurse. Prior to becoming a nurse, I spent 13 years as a soldier in the British Army, serving in Iraq, Afghanistan and other overseas operations. I became interested in post-traumatic stress disorder and decided to train as a nurse. During this nurse training, I discovered a particular interest in working with dementia and decided to pursue a career in this.
As a Manager, I put my leadership skills to good use when managing the home. I ensure we deliver person-centred care in a therapeutic manner and share my knowledge with other staff, both within the home and with outside professionals.
I acknowledge that whilst residents are at the forefront of our home, it is important that staff are supported, so the care we deliver as a whole home is filled with passion and enthusiasm.
Job Title: Deputy Manager
Joined: 2010
Sarah is an occupational therapist who has worked at Kernow House in that role for many years whilst supporting the management team. She supports a holistic approach to caring for residents at Kernow House, where a good quality of life filled with meaningful activities is important. Sarah works actively to encourage residents' independence.
Job Title: Clinical lead
Joined: 2017
Jo is a clinical lead on Millaton where she leads a team of nurses and carers. Jo is a general nurse as well as a mental health nurse. She has many years experience and a wide range of knowledge from her background working mainly in the community.
Job Title: Clinical Lead
Joined: 2005
Ema is a general nurse and has worked at Kernow House for many years. While Ema has a lot of experience in general nursing, she also holds a master’s degree in psychology and has insight and understanding of, what it is like to live with mental health conditions. Ema leads a team of nurses and carers, who work with dedication and compassion to support residents and their families on St Pirans.
Job Title: Clinical Lead
Joined: 2022
Rose is a Registered General Nurse working as a clinical lead at Petherwin. Rose has many years of experience caring for people living with dementia in care homes. The experience gained, means Rose has great empathy and works determinedly to make a difference for residents, so they can live the best possible life.
Job Title: Resident Ambassador
Joined: 2023
Richard represents residents at Kernow House. Richard says, he likes to make sure residents have enough to eat and drink and that everyone is well cared for. He takes part in resident meetings and talks to anyone who has any concerns. If anyone has anything they would like to talk to Richard about, he can be found quite easily and is always willing to listen and take any issues forward.
Job Title: Occupational therapist
Joined: 2022
Jackie supports residents to take part in meaningful occupations and enjoyable life activities.
She supports residents to maintain independence by accessing, adapting and providing suitable equipment and is proactive in her support of the life enrichment approach to caring for those who live at Kernow House.
Job Title: Administrator
Joined: 2019
Emma is the administrator. She deals with enquiries, HR, invoicing, payroll, banking and logistics. Emma's door is always open for anyone who needs advice or support with anything concerning administration.
Job Title: Activities coordinator
Joined: 2009
Bea works in a small team with residents, relatives, all staff groups and the wider community. She ensures there is a vibrant environment with a varied weekly activity programme and organises celebrations of themed events. There is always something going on at Kernow House.
Job Title: Head Chef
Joined: 2022
Rachel is our head chef and leads a team of chefs and kitchen assistants. She has lots of experience from her previous work cooking in cafes, restaurants, pubs and care homes. Rachel is very passionate about providing good home cooking and particularly enjoys baking. She has completed many training courses to learn a variety of catering skills and is able to provide nutritious meals for all dietary requirements.
Job Title: Head of Maintenance
Joined: 2024
Tim is head of maintenance at Kernow House. He has a good all-round knowledge of maintenance and DIY.
He likes to keep everything safe and fixed in a timely manner and he does this by working closely with colleagues and outside contractors.
Job Title: Head of Housekeeping
Joined: 2006
Tracy has worked at Kernow House for many years and she knows the home well. Tracy leads a team of housekeepers and laundry assistants and together, they ensure the home is clean and the laundry is washed and delivered to residents and the kitchens. Tracy is friendly and always includes residents in doing daily living tasks if they want to be involved and she is always ready with a friendly chat.
