Poldhu

Poldhu Cove, Mullion, Helston TR12 7JB
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9.6 39 Reviews
The Poldhu sits in a spectacular location above Poldhu Cove, with sweeping views over one of Cornwall’s most stunning coastlines, on the Lizard Peninsula in west Cornwall. Set in 10 acres of landscaped grounds in an area of outstanding natural beauty, the home provides high-quality residential, respite and nursing care for older people.

The picturesque village of Mullion is located approximately 1 mile to the east of The Poldhu and offers a wide range of amenities including a post office, Health Centre, hotels, a Spar mini market, pubs and churches. Situated approximately 7 miles to the north of the Home is the busy market town of Helston with a wide range of shops, restaurants and pubs, a library and supermarkets.

The Poldhu is owned and operated by Swallowcourt, Cornwall’s leading private care provider, and has been operating as a care home since 1984. Swallowcourt owns and operates several care homes in Cornwall and has an enviable reputation for its professional care and high quality accommodation.
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Care Provided by Poldhu

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Brondi Sheehy (Interim Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Poldhu

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750

  • Services/Items excluded from Fees


    The Fees stated in the Admission Form exclude the following services/items:


    •   Hairdressing*
    •   Chiropody*
    •   Taxis and personal transport
    •   Laundering of clothing requiring dry cleaning or hand washing
    •   Personal newspapers and periodicals
    •   Dental treatment*
    •   Optical requirements*
    •   Toiletries, including razors, and cosmetics
    •   Physiotherapy
    •   Staff escorts
    •   Alcohol for personal use
    •   Repairs to personal property;
    •   Clothing (including shoes, slippers, nightwear, and underwear);
    •   Private health services;
    •   Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
    •   Maintenance of personal effects;
    •   Luxury items;
    •   Radio or private telephone in the Resident’s room;
    •   Holidays and outings involving transport;
    •   Occasional shopping (such as Christmas and birthdays) and postage;
    •   Special social events such as private parties and shows; and
    •   Any other service not stated in the provisions listed above as included in the Fees.


    *External services
  • (these prices are only a guideline, please contact Poldhu to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Poldhu Reviews (39)

Total of 39, showing 1-20
9.6

Poldhu has a Review Score of 9.6 (9.604) out of 10, based on 11 reviews in the last 2 years. Over all time Poldhu has 39 reviews.

Overall Experience

  • 29
  • 9
  • 1
  • 0
  • 0

Date Published

39
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Review from Nicolas E (Son-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law only spent three weeks at Poldhu but was looked after very well. When he passed away, the staff treated him with dignity.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.


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Review from G W (Resident) assisted by family/friend published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living at Poldhu, I have been here for four years.
It's a beautiful home and the staff are very good.
I would highly recommend it here. There are bits and pieces that sometimes need sorting but overall I couldn't speak highly enough.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.


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Review from Michael L (Resident) assisted by family/friend published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I left the hospital with nowhere to go, Poldhu Care Home took me in and I have been welcomed every day since. There are a lot of people who don't respect we live here because we live in such a beautiful spot. The staff are absolutely wonderful, everyone from the cleaners to management.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.


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Review from L S (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home I believe takes great care of its residents who are always looking well-kept, clean and tidy. The resident's rooms are perfectly clean and well-maintained. A criticism would be the telephone answering system which can be quite slow and frustrating especially if your loved one is unwell
and you are looking for an update. Other than this I believe food is very good, a new system has been put in place to give more choice for residents.
Regarding activities, it would be great if there were more staff available so that residents could be taken out for a small trip, this does happen but very infrequently and I think would make a big difference.
Overall I believe a good home with caring attentive staff.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.


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Review from H L (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Poldhu have taken great care of my mother who's resided at Poldhu for 10 years now. I have every faith in the fact that every single day she is well cared for, with her best interest at heart, without a doubt. We as a family are so grateful for this and can't thank everyone enough. They
have been amazing at setting up weekly video chats with my mum for the ones who live further away and therefore aren't able to visit as often as we'd like. That connection is absolutely cherished. The relationships built between the team and my mum plus with us as a family really matter to us - thank you. Would highly recommend.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.


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Review from Deborah W (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot thank the wonderful nurses, carers and all staff at Poldhu Care Home for the beautiful way they looked after our dad. He was treated with dignity, love care and respect every minute of the last 3 months of his life. They also took wonderful care of us as a family, nothing was
too much trouble. All our love and thanks to you all.

Reply from Gemma Elloway, Head of Business and Finance at Poldhu

Thank you for review and kind words, we will ensure that these are passed on to the team at Poldhu.


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Review from Sarah T (Friend of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our very close and dear friend went to Poldhu Care Home for terminal care in October 2023. When we visited the staff were all very welcoming and cheerful to us and more to the point, gentle, kind and loving to our friend, always treating her with the respect she deserved. She was kept beautifully clean
and comfortable. The staff responded quickly and efficiently when our friend needed help. It would be hard to see how she could have had better care.

Reply from Kim Pankhurst, Head Of Operations at Poldhu

Thank you for your review. I am pleased that you were happy with the care provided. I will pass on your comments to the team.


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Review from Michele M (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care my dad received in the last seven months of his life at Poldhu. They treated him with kindness and respect and were an immense support to the family during the final days of his life.

Reply from Gemma Elloway, Head of Business and Finance at Poldhu

Thank you for your kind words, your feedback will be passed on to the team at Poldhu.


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Review from Emily M (Granddaughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was cared for at Poldhu for seven months until he passed away and I cannot thank the team at Poldhu enough for the care, dignity and respect they gave him. We faced many challenges but the team were supportive at every step and always had his best interests at heart. Their end-of-life care
could not be faulted which they provided not only to my grandad but to every family member and friend that visited him. The support and care they gave us as a family during his last days will not be forgotten.

Reply from Kim Pankhurst, Head Of Operations at Poldhu

Thank you for your review. I will pass on your lovely feedback to the team.


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Review from Leila H (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Poldhu Care Home for seven months until he passed away. He was cared for with dignity and respect. We faced many challenges but he was always treated with compassion and understanding. The end-of-life care he received could not be faulted and the team not only cared for Dad
but for the whole family and friends too. The care given by the whole team will never be forgotten.

Reply from Kim Pankhurst, Head Of Operations at Poldhu

Thank you for your kind words. All the best to you and your family.


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Review from Carol R (Niece of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been beautifully cared for at the Poldhu care home for almost the last 3 years. It’s a lovely setting there on the Cornish coast and they offer good food, warmth and entertainment for their residents. However, it is the genuine loving care and attention that every one of the staff provides
that is the real attraction.
They are all thoughtful, attentive, respectful and kind and happy to help in whatever role they play.
Our thanks to them all for their care!

Reply from Gemma Elloway, Head of Business and Finance at Poldhu

Thank you for your kind words, we will ensure that your feedback is shared with the team at Poldhu.


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Review from J M (Husband of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Poldhu Care Home is situated in a beautiful setting on the coast of the Lizard Peninsula. However, their greatest asset is their staff who are genuine, caring and nothing is too much trouble. I am confident that my wife who has M.S is well cared for.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to complete a review, please be assured that your positive comments will be shared with the team at Poldhu.


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Review from Carol C (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Poldhu Care Home in June 2021. She was finding the change from leaving her own home quite challenging at first. With the help of the amazingly caring staff, she is beginning to feel more at home. She loves her room but needs encouragement to socialise with the other residents. I
cannot praise the staff enough. They are all very warm and friendly. The highest praise goes to the activities person, who makes a point of including her in all the activities and getting her to leave her room to meet like-minded residents. She is now settling in well, which gives us peace of mind. The home is beautiful with stunning views!

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to leave such a lovely review. I will ensure your comments are shared with the team at Poldhu, particularly Alex in our Activities Team.


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Review from Suzanne M (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Poldhu Care Home for nearly five years, she is 96 and although her memory is not as good as it was, she has reasonable mobility (now with a walking frame) and most of the time, fairly on the ball mentally. The staff are extremely kind, she is always commenting on how lovely they
are to her and very caring. The last year has been difficult for us all, but the staff at Poldhu have handled the whole thing extremely professionally, keeping all infection at bay, and helping keep up the morale of their residents - not an easy thing to do in a pandemic. I know that my mother has suffered emotionally from not having contact with me or her grandchildren, and I think the staff are aware of this and do everything they can to support and help in any way they can. The management at the home are extremely approachable and willing to help in whatever way they can. In fact, the whole of the staff have to be highly commended for their work over the past year.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to leave such a lovely review, please be assured that your comments will be shared with the team at Poldhu.


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Review from Anne R (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Poldhu Care Home is a wonderful care home. Every single member of staff is friendly, helpful and caring. My mum is doing really well there, seems to be very happy and I can see that she is very well cared for. She has improved significantly over the months that she has been there. I would recommend
The Poldhu Care Home to anyone.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to write such a lovely review which we will of course ensure is shared with the team at Poldhu.


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Review from Cindy G (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and friendly. They make you feel welcome. The home is always clean and tidy and the food is very good. The care that is given is second to none. Such an excellent care home.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you so much for your review and kind words, we will make sure that your feedback is shared with the team at Poldhu.


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Review from Richard P (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I remember soon after my mother became a resident at Poldhu feeling the need to apologise to some other residents for what she was saying. One of the care staff was quick to reassure me and explain they were looking after her now. How well they have done that caring is evident in the affection and care
staff show to her.
All my family have been impressed when visiting my mum at her home. The staff have been unfailingly friendly and helpful. Currently, the home seems to have coped wonderfully and remains infection-free.
We had a visit last year at the home from a visitor appointed by the legal guardian, and he commented favourably on the clear lines of responsibility and the welcoming friendly atmosphere. I should also comment on the excellent food and wonderful entertainments we have enjoyed there.
My mother always said she would never go into a home but is now enjoying her fifth year there.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for such a lovely review; please be assured your comments will be shared with the staff team at Poldhu.


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Review from Rita R (Daughter-in-law of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Poldhu from June 2019 until her death in April 2021.


The atmosphere at Poldhu is very special. There's a warmth and a feeling of love when you come through the door: it feels like a family. We don’t live locally, so we were very dependent on the staff to keep us

informed of how she was, particularly during the lockdown. Everyone at Poldhu is outstandingly kind, caring and respectful, and the manager was always very responsive and sensitive and did her utmost to ensure we could see my mother-in-law as often and as safely as possible. During her final days, the staff at Poldhu cared for my mother-in-law with great respect, gentleness and affection, and they could not have done more to look after and support us as a family. I couldn’t recommend them more highly to anyone looking for nursing or residential care for their loved one.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you so much for your kind words, which I will ensure is shared with the staff team at Poldhu.


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Review from S S (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring staff, who interact with patients and visitors making us all feel welcome. My lovely mum seems to have settled in and made friends. Her dementia takes her off into another realm. I am rest assured that The Poldhu staff guide her.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you so much for your review and kind words, which I will ensure are shared with the staff team.


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Review from M O (Partner of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Poldhu Care Home is always cheerful, helpful and welcoming.

Reply from Leah Marsh, Managing Director at Poldhu

M O, thank you for your kind review, your comments will be shared with the staff team.


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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Poldhu is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Poldhu is calculated as follows: ( (98 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 130 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.873 Points relating to the number of positive Reviews for Poldhu is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

2022 Regional Great British Care Award Winner

Recipient: Swallowcourt Ltd

Date: Saturday 26 Nov 2022 More details

2022 Regional Great British Care Award Winner

Recipient: Swallowcourt Ltd

Date: Saturday 26 Nov 2022 More details

Finalist National Care Awards - Care Home Group - Under 10 settings

Recipient: Swallowcourt Ltd

Date: Friday 20 Aug 2021 More details

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Meet the Team (1)

Brondi

Brondi Sheehy

Job Title: Registered Manager

Joined: 2018

I have worked in Healthcare for over 17 years having qualified as a Nurse more than 10 years ago. After working in different settings, I came back to the care home setting as it is my passion. Being able to support residents and their loved ones, ensuring that they have the best possible experience in our home and feel a part of our community is extremely rewarding.

I thrive in challenging situations and pride myself on my adaptability. I encourage our team to always look for the positives and what we can learn from every situation. This enables the home to constantly move forward and embrace new challenges, it allows the team to grow and feel pride in their work.

Prior to joining Poldhu I previously held the position of Registered Manager at our sister home in Penzance, Ponsandane.

... Read more

Frequently Asked Questions about Poldhu

What types of Care is Poldhu registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Poldhu provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Poldhu have?

There are 57 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Poldhu?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Poldhu to the centre of Helston?

4.8 mile(s) as the crow flies, distance by road may be significantly further.