Poldhu

Poldhu Cove, Mullion, Helston TR12 7JB
Submit a Review
9.6 39 Reviews
  • Poldhu, Helston
The Poldhu sits in a spectacular location above Poldhu Cove, with sweeping views over one of Cornwall’s most stunning coastlines, on the Lizard Peninsula in west Cornwall. Set in 10 acres of landscaped grounds in an area of outstanding natural beauty, the home provides high-quality residential, respite and nursing care for older people.

The picturesque village of Mullion is located approximately 1 mile to the east of The Poldhu and offers a wide range of amenities including a post office, Health Centre, hotels, a Spar mini market, pubs and churches. Situated approximately 7 miles to the north of the Home is the busy market town of Helston with a wide range of shops, restaurants and pubs, a library and supermarkets.

The Poldhu is owned and operated by Swallowcourt, Cornwall’s leading private care provider, and has been operating as a care home since 1984. Swallowcourt owns and operates several care homes in Cornwall and has an enviable reputation for its professional care and high quality accommodation.

Show Poldhu on the Map

Care Provided by Poldhu

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Brondi Sheehy (Interim Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Poldhu

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750

  • Services/Items excluded from Fees


    The Fees stated in the Admission Form exclude the following services/items:


    •   Hairdressing*
    •   Chiropody*
    •   Taxis and personal transport
    •   Laundering of clothing requiring dry cleaning or hand washing
    •   Personal newspapers and periodicals
    •   Dental treatment*
    •   Optical requirements*
    •   Toiletries, including razors, and cosmetics
    •   Physiotherapy
    •   Staff escorts
    •   Alcohol for personal use
    •   Repairs to personal property;
    •   Clothing (including shoes, slippers, nightwear, and underwear);
    •   Private health services;
    •   Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
    •   Maintenance of personal effects;
    •   Luxury items;
    •   Radio or private telephone in the Resident’s room;
    •   Holidays and outings involving transport;
    •   Occasional shopping (such as Christmas and birthdays) and postage;
    •   Special social events such as private parties and shows; and
    •   Any other service not stated in the provisions listed above as included in the Fees.


    *External services
  • (these prices are only a guideline, please contact Poldhu to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Poldhu Reviews (39)

Total of 39, showing 21-39
9.6

Poldhu has a Review Score of 9.6 (9.604) out of 10, based on 11 reviews in the last 2 years. Over all time Poldhu has 39 reviews.

Overall Experience

  • 29
  • 9
  • 1
  • 0
  • 0

Date Published

39
1
6
11
28

Review from I B (Mother of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All well shielded and cared for during a very difficult time. Staff have been wonderful.

Reply from Leah Marsh, Managing Director at Poldhu

I B, Thank you for your kind review and your recognition of the hard work of our amazing staff team through this difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given the unprecedented situation that the global community finds itself coping with issues with grave consequences, Poldhu Care Home has responded swiftly and precisely for which I am extremely grateful and supportive. It is far better to not see someone than lose them to this deadly virus. My confidence
in the home was always high when other family members were residents, but now it is held in great esteem. I have been able to Skype, which has allowed my mother to know that she has not been abandoned by the family as lockdown is a hard matter to explain. She is happy and I have no concerns.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for your comments and your support for the difficult decision in terms of visiting restrictions during this challenging time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P V (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Supervisors need to be more hands-on than wasting time in trying to get carers to carry out all menial tasks, that inflicts un-needed suffering to residents (like toileting). Management leads have changed nearly every year since my mother became a resident which is not ideal.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for your review which we will ensure is shared with the team at Poldhu. We appreciate your feedback and are grateful for your comments which are a vital part of our continued quality improvement.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Wife of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

One of the best, very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Son of Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that my mother has been well looked after by a caring team of professionals. My mother requires 24-hour care, due to her condition of dependency following her stroke. Any medical issues are communicated promptly to me. The staff there are a credit to their profession.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you, P B, for your kind words, which we will ensure are shared with the team at Poldhu


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum loved it here and I loved the care that she was given for the time that she was here. All the staff were amazing and I was very proud of them all, each and every one. Thank you, thank you, so very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Friend of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care home for my friend very good the staff were always helpful and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is clearly treated with kindness and dignity at all times. Staff go above and beyond the call of duty to make him happy. The food is very good, he is clean and tidy when I visit. Staff are happy and jovial and dad thrives on this. As a nurse myself, I know how hard it is to care for, sometimes
"challenging behaviour" but when dad has this phase, staff are amazing. I feel happy when I leave him knowing he is well-loved and looked after. Thank you for all you do for him Poldhu.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lillian P (Respite Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy here and would recommend to anyone who was thinking of coming for respite or residential care. Thank you.

Reply from Leah Marsh, Head of Quality Assurance at Poldhu

Thank you for your review, we hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another great respite holiday for my husband. So well cared for from start to finish.
He so enjoys his visits, a very happy environment.
One shower a week takes some getting used to as my husband is showered each day at home. But we totally understand why with so many residents to see to.
He had
a good wash every day. All my husband's clothes were beautifully cared for and he enjoyed the delicious meals as always.

Reply from Leah Marsh, Group Head of Care at Poldhu

Thank you so much for your review and please be assured that we have taken on board your feedback in respect of showering which we will endeavour to improve upon for any future stays. We would also like to thank your husband for the beautiful artwork he created during his stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy M (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care Mum gets as very good, but! the friendliness of the staff, the regular chats and kindness are exemplary. From the cleaners to kitchen staff and carers - all are brilliant. The "satisfactory" for safety is because a couple of times someone has wandered into her room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda F (Partner of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were all very caring and dedicated in their work. The only problem was a great shortage of staff overnight.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annabelle L (Wife of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a pleasure to see The Poldhu keeping standards with much competition in the area. A feeling of freedom not locked in. The meals vary. Details need attention to the first impression, weeds and outside needs shaping up impressions counts a lot. The weekend senior staff could be improved. The carers
need more detail to their client's personal hygiene, inside the mouth, cheek as an example. Cradle cap, nails. For visitors to see more of the hierarchy powers to be.

Reply from Leah Marsh, Head of Quality Assurance at Poldhu

Thank you so much for your valuable feedback. Please be assured that your comments will be shared with Swallowcourts' Management Team, Head of Quality and, of course, the nurses and carers at Poldhu.


We are committed to continuous improvement to deliver the highest possible standards of care and support and assure you that your comments will contribute to this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Respite Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent a week's respite at The Poldu, I found the standard of care excellent. The rooms were very well furnished and clean.
The food was of excellent quality with home cooked meals.
I would highly recommend the establishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny G (Wife of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in your care for nearly three years (Thursday 12th May 2016). I visit him every day, sometimes twice and I have seen some changes in that time, all for the better. You now have caring and happy staff, the home is warm and clean and as family members, we are made welcome and are
cared for with great consideration in often sad and upsetting circumstances. Your CQC rating has gone up in this time, which is a relief for families who have had to give up our personal care and responsibilities. Your Head of Care and her deputy are both hard working and excellent at their jobs, so, as long as there are no dramatic changes, I would have no qualms about recommending Poldhu Care Home for your family member.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff, fantastic views, great food, exceptionally clean and nothing was too much trouble. I have written to management with a few constructive suggestions on areas which could be improved upon and have confidence they will act, having had a positive and speedy response.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Nephew of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent a week at Poldhu Care Home for respite to visit his sister who is a permanent resident. It is an extremely successful stay and his health and wellbeing generally were much improved in just one week he stayed.
There isn't anything they won't do for you he told me.
My uncle who lives
in Essex was reluctant to come but since his visit is keen to visit again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne T (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Poldhu for 16 months, all the staff are very caring and helpful. If he can't be home, this is where I would like him to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Sister of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the most remarkable one I have ever visited. It is like a 5-star hotel. The food is delicious and the care outstanding. Even though there are extremely difficult patients in residence they are treated with respect and dignity. The care my sister received in her last few weeks of life
was outstanding and thus made it much easier for us, her family, to leave her each day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Poldhu is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Poldhu is calculated as follows: ( (98 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 130 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.873 Points relating to the number of positive Reviews for Poldhu is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Brondi

Brondi Sheehy

Job Title: Registered Manager

Joined: 2018

I have worked in Healthcare for over 17 years having qualified as a Nurse more than 10 years ago. After working in different settings, I came back to the care home setting as it is my passion. Being able to support residents and their loved ones, ensuring that they have the best possible experience in our home and feel a part of our community is extremely rewarding.


I thrive in challenging situations and pride myself on my adaptability. I encourage our team to always look for the positives and what we can learn from every situation. This enables the home to constantly move forward and embrace new challenges, it allows the team to grow and feel pride in their work.


Prior to joining Poldhu I previously held the position of Registered Manager at our sister home in Penzance, Ponsandane.