Ponsandane Care Home

Chyandour Terrace, Penzance TR18 3LT
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9.6 48 Reviews
  • Ponsandane Care Home, Penzance
Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.

The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It has the mildest climate in the country and is noted for its sub tropical trees and plants.

Ponsandane is owned and operated by Swallowcourt, Cornwall’s leading private care provider, and has been operating as a care home since 1997. Swallowcourt owns and operates several care homes in Cornwall and has an enviable reputation for its professional care and high quality accommodation.

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Care Provided by Ponsandane Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Brondi Sheehy (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (14)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ponsandane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • Services/Items excluded from Fees


    The Fees stated in the Admission Form exclude the following services/items:


    •   Hairdressing*
    •   Chiropody*
    •   Taxis and personal transport
    •   Laundering of clothing requiring dry cleaning or hand washing
    •   Personal newspapers and periodicals
    •   Dental treatment*
    •   Optical requirements*
    •   Toiletries, including razors, and cosmetics
    •   Physiotherapy
    •   Staff escorts
    •   Alcohol for personal use
    •   Replacement batteries and repairs to personal property;
    •   Clothing (including shoes, slippers, nightwear, and underwear);
    •   Private health services;
    •   Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
    •   Maintenance of personal effects;
    •   Luxury items;
    •   Continence support and products;
    •   Radio or private telephone in the Resident’s room;
    •   Holidays and outings involving transport;
    •   Occasional shopping (such as Christmas and birthdays) and postage;
    •   Special social events such as private parties and shows; and
    •   Any other service not stated in the provisions listed above as included in the Fees.


    *External services
  • (these prices are only a guideline, please contact Ponsandane Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They welcome all to visit throughout the day.


  • Parking

  • On arrival you will find there is plenty space to accommodate your vehicle.


Ponsandane Care Home Reviews (48)

Total of 48, showing 1-20
9.6

Ponsandane Care Home has a Review Score of 9.6 (9.571) out of 10, based on 21 reviews in the last 2 years. Over all time Ponsandane Care Home has 48 reviews.

Overall Experience

  • 35
  • 12
  • 1
  • 0
  • 0

Date Published

48
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Review from R H (Resident) assisted by family/friend published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are lovely and helpful. Food is really good most of the time.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from E S (Resident) assisted by family/friend published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came it was frightening but with everyone being so nice it started to feel like home. There is always someone to talk to and it has turned out to be a blessing and I am not on my own. The staff are good as gold and I enjoy the company. The staff feel more like family and the residents are
my friends.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Kelvin C (Son of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The success of a care home rests largely with the care staff and here the team is generally excellent.
It's an old building with its own challenges, but advantages too.
Having once been a grand hotel the public rooms are high and light, with wide circulation spaces. The bedrooms in the old part share
these advantages. The bathrooms don't reflect the price point - these are tired and need attention.
The open door policy, with any time visiting, is most welcome.
The only area of disappointment is the food. Residents should be offered a choice of excellent meals prepared on site. Mum's only consistent complaint is about mediocre meals that are not delivered hot. I have joined her for three meals, none of which I'd be happy paying for.
In summary: Excellent - staff, space. Needs work - Bathrooms, food.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team. We will be in contact to discuss your concerns regarding the food at Ponsandane.


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Review from A C (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Ponsandane Care Home since March 2023. The staff are Kind, considerate and approachable.
The food is of a high standard and personal preferences are catered for as far as is possible. There are three large communal rooms for residents to use in addition to a big sunny
dining room. The garden provides areas for sitting out and holding barbeques and fetes in the summer.
There are lots of activities and entertainment for residents should they wish to join in.
Residents, relatives and visitors are always made to feel welcome.
The Home has a high standard of cleanliness and is warm and inviting.
Overall I am extremely satisfied with the care my Mum continues to receive at Ponsandane.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from B G (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Clean and well maintained rooms and facilities. All in all a good care home. The food prepared for the residents is well balanced and nutritious. The outside environs are well kept for the residents. Overall there are no complaints.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Nicola R (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy at the home. The staff are all friendly, polite and helpful. The food is lovely and they take note of dads likes and dislikes. Most of the staff are really nice and it's lovely they have a good range of activities.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Frances L (Sister of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the attitude of all the staff at Ponsandane to my sister. Everybody has been very caring and undemanding. They have all been sensitive to her and haven't pressured her to do anything she is not inclined to or doesn't wish to do. Always happy to engage and have a chat when she wants
to. The first room was a little small, but we were very thankful for it at such short notice. The room my sister is now in with new carpet is truly excellent. Many thanks to you all. P.S. Food and drink and activities not rated as my sister is not really experiencing these. Security is unobtrusive as this is an open-policy home. Value for money... yes all care is dear but this is a comfortable home in a stunning easy to reach location.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Sandie S (Sister-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law resides at the home due to a stroke which has left her without the use of her right side and in a wheelchair and with dysphagia. The staff are so patient and kind with her. The home is warm and friendly. It is the best one we found for her.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from A L (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ponsandane Care Home is doing a first class job of looking after my father. I live a long way from the home but I'm kept up to date with any issues and concerns. Well done Ponsondane very being proactive in my father's care.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Teresa K (Wife of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of residential care for my husband, I have found all the staff extremely helpful and understanding.
The staff have taken time to get to know my husband and given him encouragement to eat again after spending time in hospital.
The team have been very good reviewing his
health and taking prompt action when necessary.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from A R (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to thrive at Ponsandane Care Home after 21 months as a resident. The staff are efficient, kind and friendly, the food is reported to be very good and the premises are always warm, clean and tidy. There are plenty of activities for any residents that wish to participate. The communal
areas are spacious and light and, in the summer, there is an easily accessible garden.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from L H (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since June 2024.
Firstly, to enter the home is very easy, no waiting around outside to be let in. I always feel very welcome, the atmosphere has a good vibe, plenty of staff around.
I can freely roam, to go upstairs to his room or the various day rooms downstairs, to
see him.
There are a lot of activities organised which are advertised very clearly on a board as you enter, where the residents may or may not join at their choice.
The quality of care I have seen so far is what one would expect and the residents deserve.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from A R (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has improved beyond recognition since she has been a resident at Ponsandane (just over a year). I last saw her at the end of April as, unlike the rest of the family, I do not live locally. The home is clean and the food is good (cooked on the premises). The staff are kind and caring and there
are plenty of activities.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from J S (Nephew of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 106 year old aunt has received her customary excellent care this month. Despite her considerable infirmities and the fact that she has been in effect immobile for five years, lying on her back, she is always in good spirits when I or my wife or younger relatives visit. She has retained her mental
faculties, and tells us (long) stories about events which the care staff have shared with her. We attribute her condition to the quality of the care she receives. She likes the staff, and I believe they like her too.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Simon E (Power of Attorney of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent overall care. Friendly staff. Very good food. Good standard of rooms. Old historic buildings mean limited facilities to an extent. Very conveniently situated near transport hubs and Penzance town centre. Well managed. Good consultation between management, senior care staff and relatives. Always
a welcoming face when visiting.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Fred S (Brother of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. Nothing is too much trouble. They are kind and thoughtful. The grounds are very well looked after with mature planting. The rooms are a bit small but they are kept very clean and the linen is changed regularly.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from Alan A (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very high level of medical and personal care, together with excellent communication. They really do go the extra mile.
I don't think I could ask for anywhere better. They all went above and beyond my expectations in respect of my Mum's recent 100th birthday.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


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Review from S L (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Ponsandane for a few months and whilst she took a while to settle she is now very relaxed and happy there. The staff seem very caring, and there is plenty going on that Mum is encouraged to join in with. I received a Christmas card by post from my mum this week that the staff had
helped her with, she was so pleased to have sent it. What a nice caring touch that was. There is always a warm welcome. It's never a problem whatever time we turn up to visit, and my dog loves going in to say hi too. Very warm and relaxed atmosphere, residents seem to have plenty of attention to their drinks, food and general needs. I am very happy with the care Mum is receiving. Thank you.

Reply from Kim Pankhurst, Head Of Operations at Ponsandane Care Home

Thank you for your review, we are pleased that you are happy with our care. It means a lot.


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Review from Mark O (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurses and carers at Ponsandane took great care of my mother during her end-of-life care period.
Considerate and thoughtful throughout. The facilities are great and the staff could not help enough.

Reply from Gemma Elloway, Head of Business and Finance at Ponsandane Care Home

Thank you for your review, we will pass your comments onto the team at Ponsandane.


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Review from Vanessa B (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice atmosphere and very friendly staff. Everyone is so nice. Lovely building and garden - to sit in. My mother is very happy there. We are so glad to have found it.

Reply from Gemma Elloway, Head of Business and Finance at Ponsandane Care Home

Thank you for your review, we will pass your kind words on to the team at Ponsandane.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Ponsandane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Ponsandane Care Home is calculated as follows: ( (144 Excellents x 5) + (86 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 238 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ponsandane Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Hilary

Hilary Hasson

Job Title: Home Manager

Joined: 2025

I am the new manager for Ponsandane care home.
I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.


Frequently Asked Questions about Ponsandane Care Home

What types of Care is Ponsandane Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ponsandane Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ponsandane Care Home have?

There are 30 Single Rooms and 14 Couples/Companion Rooms.

What are the Facilities & Services at Ponsandane Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ponsandane Care Home to the centre of Penzance?

0.4 mile(s) as the crow flies, distance by road may be significantly further.