Ponsandane Care Home

Chyandour Terrace, Penzance TR18 3LT
Submit a Review
9.6 48 Reviews
  • Ponsandane Care Home, Penzance
Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.

The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It has the mildest climate in the country and is noted for its sub tropical trees and plants.

Ponsandane is owned and operated by Swallowcourt, Cornwall’s leading private care provider, and has been operating as a care home since 1997. Swallowcourt owns and operates several care homes in Cornwall and has an enviable reputation for its professional care and high quality accommodation.

Show Ponsandane Care Home on the Map

Care Provided by Ponsandane Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Brondi Sheehy (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (14)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ponsandane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • Services/Items excluded from Fees


    The Fees stated in the Admission Form exclude the following services/items:


    •   Hairdressing*
    •   Chiropody*
    •   Taxis and personal transport
    •   Laundering of clothing requiring dry cleaning or hand washing
    •   Personal newspapers and periodicals
    •   Dental treatment*
    •   Optical requirements*
    •   Toiletries, including razors, and cosmetics
    •   Physiotherapy
    •   Staff escorts
    •   Alcohol for personal use
    •   Replacement batteries and repairs to personal property;
    •   Clothing (including shoes, slippers, nightwear, and underwear);
    •   Private health services;
    •   Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
    •   Maintenance of personal effects;
    •   Luxury items;
    •   Continence support and products;
    •   Radio or private telephone in the Resident’s room;
    •   Holidays and outings involving transport;
    •   Occasional shopping (such as Christmas and birthdays) and postage;
    •   Special social events such as private parties and shows; and
    •   Any other service not stated in the provisions listed above as included in the Fees.


    *External services
  • (these prices are only a guideline, please contact Ponsandane Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They welcome all to visit throughout the day.


  • Parking

  • On arrival you will find there is plenty space to accommodate your vehicle.


Ponsandane Care Home Reviews (48)

Total of 48, showing 21-40
9.6

Ponsandane Care Home has a Review Score of 9.6 (9.571) out of 10, based on 21 reviews in the last 2 years. Over all time Ponsandane Care Home has 48 reviews.

Overall Experience

  • 35
  • 12
  • 1
  • 0
  • 0

Date Published

48
12
17
21
27

Review from B M (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has thrived since living at Ponsandane.
The staff are excellent, warm, and careful.
The home is clean and bright and the food is great!
My father is happy to live here and I do not worry about him.

Reply from Gemma Elloway, Head of Business and Finance at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Sister of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been with you over the last two years, entering into care as an end of life resident. I as her younger sister cannot believe how your nurses/carers etc have helped her. I see her each week and come away feeling good. I would like to say a big thank you for the love and help shown both
to me and my sister.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review and for your lovely comments which I will ensure are shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Sister of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All dealings I have had with Ponsandane Care Home have been exemplary. Everyone has been most helpful.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review, your comments will be shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fred A (Husband of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are dedicated to their work. The personal needs of each resident is catered for with friendliness and compassion and there is a good relationship with them. Staff show genuine empathy when questioning residents what they require, for example; regarding needs and staff show great patience,
even when a clear response is not forthcoming. Considering the restraints of the number of staff available, time is found for friendly conversations with the residents and this is done with a smile. I have found overall the quality of care at Ponsandane to be excellent. The rooms, corridors etc are always kept clean with no unpleasant smells etc. Having sampled it myself, the food is very good and prepared to cater for each resident individually. I have witnessed fire alarm practice, with doors automatically closing etc, and COVID restrictions have been put in place very thoroughly when deemed necessary. The bedrooms are kept very clean and each has a TV. There is also a large TV in the lounge.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review and for your lovely comments which we will ensure are shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn M (Friend of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed by the quality of care at Ponsandane Care Home. The lady I have visited here is very content, happy and at ease with herself. She no longer has the worry and anxiety of looking after herself as she knows she is being so well cared for here. She has absolutely no complaints which
is very unlike her, lol! Every single one of the carers is 100% brilliant and their cheerfulness is infectious. Thank you so much.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review and kind comments which will be shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret R (Sister of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home and the staff lovely. The staff are very thoughtful and seem to go out of their way to help.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review, please be assured that your kind comments will be shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W L (Stepdaughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help from all staff at Ponsandane Care Home during my stepmother's move to the home last month was excellent. During a very stressful and difficult time, both my stepmother and myself were treated with the upmost kindness and care, and this was very appreciated. When I found her to be dressed in
her own clothes, her hair brushed and a snug blanket on her knees. She seemed very contented.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review, please be assured your positive comments will be shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Niece of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I mentioned to one young carer how lovely everyone is and she replied, 'we're a good team,' and I believe that to be so. All the staff treat my aunt with respect, warmth, humour and loving care which she gladly receives, appreciates and responds to accordingly. Kind actions often go above and beyond
the duty of care. Medical and nursing needs are monitored on a daily basis and long term needs are regularly assessed. As, due to distance, I can only visit irregularly this is important for my peace of mind - and I know I can always speak to someone when needed.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete such a lovely review, we will of course ensure that your positive comments are shared with the team at Ponsandane


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Husband of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been at Posandane Care Home for eight months and although she wishes she could be cared for at home with me, sadly it is not currently possible. This has had a very deeply depressing effect on me, but at least I know that she is in good hands at Posandane. The staff are very kind and
caring and my wife's interaction with myself and the nursing staff has improved enormously during her stay, hopefully one day she will be returned to me as a much happier wife.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review, please be assured that your comments will be shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Son of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every experience is fantastic.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review card, we will of course share this with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having lived with us for six years, Mum was very upset about requiring nursing care in a home, and initially, did not really understand why this was necessary. It was also very distressing for us, but the staff were always reassuring and respectful, and we were allowed unlimited visits due to her state
of health. Mum has always appeared clean and well cared for, and any small issues I had were immediately dealt with, and she gradually became more settled. Both Mum and ourselves have always been treated with dignity and respect, and although it was never going to be an ideal situation for any of us, we feel grateful that she is here.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to submit a review which we will ensure is shared with the team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ponsandane is a beautiful care home to be at. Everyone is friendly and kind and the staff are always busy. I would recommend it to everybody. Nothing is too much trouble for them all. My husband is there being well looked after - everything is done for him and nobody could do more. Ponsandane is excellent.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your lovely review and kind words, I will ensure your comments are shared with the staff team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Power of Attorney of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant, homely home.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review. We periodically will send out a resident & relatives survey for Ponsandane and would welcome your feedback on how we can continually improve our facilities, rooms and other areas that you feel would benefit from improvements to ensure that we can continue to provide the highest standard of care in a well-maintained environment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V L (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after by the staff. She enjoys the activities and being part of the community.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you so much for your kind review which I will ensure is shared with the staff team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris G (Power of Attorney of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the staff to be very helpful and cooperative. However, the lady I have LPOA for is frequently served food that she does not like and consequently frequently has no or very little dinner. She tells the staff what she does not like but it appears again and again.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your comments and am sorry to hear about the issues experienced with food and meal times. Please be assured that your feedback will be treated with the utmost importance and discussed with the catering team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan J (Mother of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff most kind and caring. Always helpful to next of kin. Hope you are all keeping safe and well.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review and for your lovely comments which I will ensure are shared with the staff team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jack T (Husband of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find that staff and carers are always very kind and caring to my wife and me.
Thank you all.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Dear Jack, thank you for your review and kind comments which we will ensure are shared with the staff team at Ponsandane.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Noah T (Son of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ponsadane for several years. She seems happy and well cared for. She has had several falls resulting in broken hips etc and the staff's actions have always been extremely prompt and appropriate. The staff is always very friendly and good-natured. I have never heard my mother say
anything other than to complement them.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review; your comments will be shared with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V L (Wife of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the extreme circumstances of Covid-19. The staff at Pobsandane Care Home have done their best to keep in touch despite the lockdown and arranged and arranged phone calls and a visit with social distancing. It was lovely to see my husband and talk reassuring myself he was as well as could be expected
and well cared for in my absence.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you so much for taking the time to complete a review. Please be assured that I will pass your comments on to the team at Ponsandane


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia A (Partner of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been in Ponsandane Care home since the end of October 2019 and I have been more than satisfied with the care he has received. The carers and workers are all kind, patient, and very caring and also concerned about my needs, giving me access to visiting him and informing me of his welfare
at all times. I have visited my partner every day until the lockdown. I know he can be difficult but at all times they dealt with him with the utmost patience and kindness.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Sylvia, thank you for taking the time to complete a response card. We will ensure that your comments are shared with the staff team at Ponsandane


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Ponsandane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Ponsandane Care Home is calculated as follows: ( (144 Excellents x 5) + (86 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 238 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ponsandane Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Hilary

Hilary Hasson

Job Title: Home Manager

Joined: 2025

I am the new manager for Ponsandane care home.
I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.