Services/Items excluded from Fees
The Fees stated in the Admission Form exclude the following services/items:
• Hairdressing*
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Replacement batteries and repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Continence support and products;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and
• Any other service not stated in the provisions listed above as included in the Fees.
*External services
They welcome all to visit throughout the day.
On arrival you will find there is plenty space to accommodate your vehicle.
Ponsandane Care Home has a Review Score of 9.6 (9.571) out of 10, based on 21 reviews in the last 2 years. Over all time Ponsandane Care Home has 48 reviews.
Review from S S (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Leah Marsh, Managing Director at Ponsandane Care Home
Thank you for your review. Committed to continually improving the care and services we provide, I will ensure that your comments are shared with the relevant teams. It is also my understanding that a response has been sent to you in the last few days in respect of your queries relating to fees, we apologise for the delay in this, the unprecedented challenges faced by all care homes over recent weeks have necessitated changes in the way we operate and this in part has contributed to this delay.
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Review from Julie J (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Leah Marsh, Managing Director at Ponsandane Care Home
Julie, thank you for taking the time to leave a review. I am delighted to confirm that our 'acting' manager has now been appointed as the permanent Registered Manager for Ponsandane. We will ensure that your comments are shared with the staff team.
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Review from Shaun P S (Son of Resident) published on 8 July 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Frances B (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from John M (Resident) published on 19 October 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Val B (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from John V (Son-in-law of Resident) published on 18 June 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Sara G (Wife of Resident) published on 12 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.571) out of 10 for Ponsandane Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.571 for Ponsandane Care Home is calculated as follows: ( (144 Excellents x 5) + (86 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 238 Ratings = 4.571
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ponsandane Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jan 2024
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Job Title: Home Manager
Joined: 2025
I am the new manager for Ponsandane care home.
I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.
