If Funded Nursing Care is awarded this would reduce the weekly Fee
Visitors of all ages are welcomed with no restrictions upon visiting. Well behaved pets may visit. If visiting after 8pm, please phone ahead to alert the staff.
Parking is available at the Home with spaces for visitors. Further parking is available in the village car parks with a short walk along the lane to the Home.
Porthgwara Nursing Home has a Review Score of 9.4 (9.378) out of 10, based on 6 reviews in the last 2 years. Over all time Porthgwara Nursing Home has 6 reviews.
Review from T M (Son of Resident) published on 20 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home
Thank you for taking the time to review Porthgwara Nursing Home and for this very encouraging and positive feedback. I am pleased to hear that we have succeeded in making dad feel welcomed and cared for. I will share your comments with the staff who will be delighted to hear how effective their efforts have been.
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Review from L S (Daughter of Resident) published on 11 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Linda Carter, Registered Provider at Porthgwara Nursing Home
Thank you for your very kind words about Porthgwara and our Staff. It's lovely to hear how well the Staff are looking after Mum and making a difference with Mums care. Visitors are always welcome and able to visit their loved ones at anytime. The Staff always do their best to make everyone, residents family and friends, feel welcome and cared for as part of the Porthgwara Family. I will share your very kind words with the team. Thank you.
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Review from David J (Son of Resident) published on 24 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home
Thank you for leaving such an encouraging review which I will share with the team. The care staff have the intention of wanting everyone to feel 'part of the Porthgwara family' and it is clear they have succeeded in this aim. We join your family in missing your wonderful Mother.
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Review from C C (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home
Thank you for this lovely review and recommendation.
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Review from P T (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home
Thank you for your review which I will share with the Porthgwara Team. I am pleased that we are making a difference both in keeping your Mother well but also in providing peace of mind for her family.
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Review from J C (Wife of Resident) published on 3 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home
Thank you for leaving such a lovely review. I will share your positive feedback with the entire team. We are delighted we are making a difference.
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The Review Score of 9.4 (9.378) out of 10 for Porthgwara Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.778 for Porthgwara Nursing Home is calculated as follows: ( (58 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.778
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Porthgwara Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Mar 2018
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 22 Feb 2025
Our rooms all have spectacular sea views with patio doors and direct access to the Terrace or Gardens.
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Job Title: Registered Manager
Joined: 2009
Melissa Norman has worked in care and nursing since 2003, specializing in care of the older people.
Melissa studied at the University of Plymouth and joined Porthgwara Nursing Home in 2009 initially as a Registered Nurse and advanced to Head of Care and then Matron. Melissa became our Registered Manager in 2013
