Addison Park

St Therese Close, Callington PL17 7QF
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9.7 34 Reviews
  • Addison Park, Callington
Addison Park is a single-story building, situated on the outskirts of the market town of Callington. Spacious and welcoming, its unique layout lends itself to a communal feel, whilst having quiet areas for spending time with family, reading or simply watching the world go by.

The management team have built a strong core of both care and house staff that strive to care for each resident as though they are a member of their own family. The relatives are very involved in the running of the home and are always coming up with ideas for fundraisers and activities which further enhances the lives of residents.

All residents are treated as individuals, with a care plan tailored to their specific physical, emotional and spiritual wellbeing. The team look forward to any enquiries, or arrange a visit if you are looking for a new beginning for a loved one.

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Care Provided by Addison Park

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria King (Home Manager)
  • Admission Criteria
    • We take a range of admissions from local authority funded, NHS and Private funding
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Addison Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400

  • Please contact us for more specific fee information.
  • (these prices are only a guideline, please contact Addison Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions.


  • Parking

  • Car park on-site for visitors.


Addison Park Reviews (34)

Total of 34, showing 1-20
9.7

Addison Park has a Review Score of 9.7 (9.655) out of 10, based on 9 reviews in the last 2 years. Over all time Addison Park has 34 reviews.

Overall Experience

  • 17
  • 14
  • 1
  • 0
  • 2

Date Published

34
1
2
9
25

Review from S M (Wife of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only there for a week of respite. I found it a lovely home and the staff I met were lovely and nothing was too much trouble. My only concern was that he came home without his toothbrush and paste, 1 pair of jogging bottoms missing, 2 tops missing, 3 pairs of soft top socks missing, despite
me marking everything but overall I'm happy.

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Review from W P (Daughter-in-law of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to you just after Christmas 2023, after quite a long time in hospital. Memory not good, not taking care of herself, we had been looking after her for several years, she refused carers, my health deteriorated then Covid. Since Mum has been in your care, she has her sense of humour
back. We can talk to her, she loves joking and having conversations with your lovely staff.
We can't thank you enough for your hard work. Everyone is so friendly and much more.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for the review. Your feedback is very much appreciated by the team at Addison Park.


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Review from Linda T (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, with warm and friendly staff, and no issues.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for this review, it is much appreciated by the team at Addison Park Care Home.


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Review from R S (Friend of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone has been friendly and helpful. The only thing that could have helped is more information at the beginning when my friend came to the home from the hospital. Has my friend got a care plan? There has been no contact from social services and do not know the plan moving forward. Many thanks.

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Review from David B (Husband of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has Alzheimer's and needs 24/7 supervision, feeding and toileting, washing and dressing, has been cared for on two occasions of one week at Addison House. The caring has been fantastic, and she has been clean and happy when I have picked her up. Because she is very mobile, I know she is
safe and secure at Addison House.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for this lovely review.
The team at Addison Park Care Home appreciate the positive feedback.


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Review from Sasha D (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Assison Park Care Home is the most caring and beautifully run home. My mother has been a resident for a year and a half now, and she has experienced nothing but kindness, gentleness and superb professional care from the exceptionally, lovely staff who run the home. The atmosphere is always warm and
friendly. Staff are always attentive and thoughtful. We can't thank them enough for their superb care of our mother in her later years, and thoroughly recommend the home for your loved ones.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for your review.
The team at Addison Park really appreciate the positive feedback.


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Review from Duncan J (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest level of praise for the excellent care my mother has received during her stay at Addison Park.
Without exception I have witnessed every member of staff treat her and all the residents with the utmost kindness, dignity and patience, all delivered with a happy, relaxed
disposition.

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Review from Alison P (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Addison Park for twelve months now and has been treated with extreme care and dignity. The care staff are exceptional and have gone out of their way to make her feel comfortable and loved. She has been encouraged to mix with other residents in communal areas and has, consequently, made
friends. Her health and happiness have improved dramatically. Her hundredth birthday was celebrated with an amazing tea party in a room decorated with bunting and fairy lights. One staff member had given her a wash and set as a present and another had given her a treasured cuddly toy and had even given up her day off to attend. Addison Park is not a palace, but it is a home from home.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for this lovely review. Your feedback is very much appreciated by the team at Addison Park Care Home.


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Review from Anne D (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Addison Park has given my mum excellent care, they are very attentive, kind, caring and understanding of my mum's needs and I thank all the caring staff who have a very difficult job to do. They do it with care and compassion.

Reply from Nicola Hemsley, Operations Director at Addison Park

Thank you for the review. The team at Addison Park really appreciate the positive feedback.


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Review from Aaron B (Son of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is being looked after so well by all the staff at Addison Park. We were so worried when I could no longer manage her care at home and the staff made the whole process so much easier. My mum is well looked after and the staff really do take the time to look after her complex needs. I can't recommend
this place highly enough. The manager is a modern day hero and all her staff deserve medals.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for the review. Your feedback is very much appreciated by the team.


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Review from M H (Niece of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were pleasantly surprised how well my aunt looked when we came for a visit. It was the first time we had seen her in a few months owing to the long distance between us. Her room was bright and clean and a good size. All the staff we spoke to were pleasant and cheerful. The only complaint from my
aunt was the food. She said it was very, very basic.

Reply from Nicola Hemsley, Operations Director at Addison Park

Thank you for taking the time to submit a review. Your feedback is very much appreciated by the team and the company. We are sorry to hear that your Aunt is unhappy with the food provision and will look into this to see where improvements can be made. If required, please do not hesitate to contact the Home directly to discuss the matter in more detail.


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Review from Liz N (Daughter-in-law of Resident) published on 20 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place our father-in-law here for respite care and can't praise (or thank!) the staff enough for their wonderful care and help.

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Review from J S (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff to be very caring towards my mum and will do their best to help with any requests that we make.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for the review. Your feedback is much appreciated by the team at Addison Park.


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Review from Anne E (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at Addison Park. This home is amazing. The staff are all brilliant. They go above and beyond to help my dad. They are friendly, hard-working, and very caring. It puts my mind at rest knowing Dad is safe and being cared for. Thank you, everyone, you’re doing a great job.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for the review. Your feedback is very much appreciated by the team at Addison Park Care Home!


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Review from Richard F (Friend of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here for nearly 8 years and we have seen a lot of managers come and go. Now it's the best it's been. The home feels like a home. My friend is always presented clean and tidy, his needs are met. One thing that has been the same is the excellent staff who are always friendly and knowledgeable.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for the review. Your feedback is very much appreciated by the team.


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Review from Edward P (Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Addison Park was excellent. I was treated 100% by the staff and management. The food was excellent, couldn't be better. I would recommend anybody to stay there. I had two pelvic fractures and had all the help when needed. Lovely staff.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you very much for the positive review. Your feedback is very much appreciated by the team at Addison Park Care Home.


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Review from Janet D (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father originally went to Addison Park in 2020 for respite after a spell in hospital. He returned home for a trial period however wasn’t coping well and it was decided he would do better with permanent care. Dad asked to go back to Addison Park and a place was found for him last July, he’s now settled
and happy there, he says it’s a lovely place. Unfortunately due to problems caused by the Covid pandemic I haven’t been unable to visit often or to see Dad's room however I think the staff have coped well with the added problems and done their best to facilitate visiting and help me keep in touch with Dad. I haven’t commented on the food as I haven’t personally seen any of the meals served although Dad has mentioned he thought meals were not as nice as when he first went to the home. My dad can be challenging at times due to dementia but the staff are always patient with him and nothing is too much trouble. It’s a relief for me to know dad is safe, happy, and well cared for at Addison Park.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for the review. Your feedback is much appreciated by the team at Addison Park Care Home.


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Review from Beverley A (Sister of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful: the building has little, poky rooms with limited washing facilities and narrow corridors. Staff turnover has increased rapidly recently and there is no sense of being welcome when visiting: being turfed out after only thirty minutes is unsatisfactory, to say the least.
But the really dreadful
development is the food situation. The kitchens have been ripped out and kitchen staff dismissed, to be replaced by frozen ready meals heated up in the microwave. Home-cooked cakes with afternoon tea and for birthdays are no longer provided. Don't they understand how important food is to residents who have little else to look forward to? Providers of ready meals may protest that they are balanced and nutritious, but we all know that they taste odd, are too salty, and are mostly mush. My sister loathes them. Furthermore, her food allergy means that there is often nothing whatsoever suitable for her to eat.
This is a dereliction of the duty of care and should be put right immediately.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you for your review. We continually strive to make improvements to the care we offer, so are very sorry to hear your dissatisfaction with the service. Addison Park Care Home follows the Government and PHE guidance regarding visiting during COVID. CCSL has recently partnered with an award winning specials in catering for the care market, whose recipes are developed by expert chefs, nutritionists, and dieticians to meet the dietary and nutritional needs of all our residents. We would like to notify you that a range of dishes have been provided to accommodate food allergies and that our kitchens have actually been upgraded, with significant investment made to improve efficiency and quality of cooking. Birthdays and special events continue to be celebrated and cakes and brownies are baked on site for the daily tea trolley. Cornwallis Care Services is committed to providing the highest level of service and would be happy to discuss your concerns via our complaints process.


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Review from Diana J (Civil Partner of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful. This place should have been closed down many years ago and apparently, it was in 2015 so not up to scratch now either!
Unprincipled people running the place, have little knowledge of what the patients and their family require. Sadly the wheel keeps on turning and they are still operational
sadly.
Time for everyone to make the noises of close down and allow these poor patients to find a better place to live and endure happier times in their last few months/possibly years of their lives, surely that could have been made available, but seemingly not!

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Review from Eleanor K (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful, thank you all! The Manager and every one of the staff members at Addison Park are so kind and caring. Could not wish for better care for my parents, who are being pampered 24/7. The home has a welcoming and happy atmosphere, residents seem contented. I'm looking forward to visiting again
soon when lockdown is lifted.

Reply from Nicola Hemsley, Marketing at Addison Park

Thank you very much for your review. Your feedback is very important to us, especially at this time.


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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Addison Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Addison Park is calculated as follows: ( (81 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Addison Park is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Victoria

Victoria King

Job Title: Manager

Joined: 2021

Care Home Manager at Addison Park


Steph

Steph Dickinson-Smith

Job Title: Deputy Manager

Joined: 2019

Deputy Manager at Addison Park


Georgina

Georgina King

Job Title: Senior Night Carer

Joined: 2020

Senior Night Carer at Addison Park.


Frequently Asked Questions about Addison Park

What types of Care is Addison Park registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Addison Park provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Addison Park have?

There are 40 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Addison Park?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Addison Park to the centre of Callington?

0.3 mile(s) as the crow flies, distance by road may be significantly further.