Trevaylor Manor Care Home

Newmill Road, Gulval, Penzance TR20 8UR
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9.0 28 Reviews
  • Trevaylor Manor Care Home, Penzance
Trevaylor Manor is a beautiful Georgian Manor House, situated in a tranquil valley with spectacular views across the tree tops towards the sea and St Michael’s Mount. Set in 13 acres of landscaped gardens and mature woodland, the home provides high quality residential, respite and nursing care for older people and specialist care for people with dementia.

The home is located just 2 miles from the town of Penzance which sits on the shore of the stunning sweep of Mount’s Bay. Only 10 miles from Lands End, Penzance is noted for its sub tropical trees and plants.

Trevaylor Manor is owned and operated by Swallowcourt, Cornwall’s leading private care provider, and has been operating as a care home since 1999. Swallowcourt owns and operates several care homes in Cornwall and has an enviable reputation for its professional care and high quality accommodation.

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Care Provided by Trevaylor Manor Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenna Button (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Trevaylor Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • Services/Items excluded from Fees


    The Fees stated in the Admission Form exclude the following services/items:


    •   Hairdressing*
    •   Chiropody*
    •   Taxis and personal transport
    •   Laundering of clothing requiring dry cleaning or hand washing
    •   Personal newspapers and periodicals
    •   Dental treatment*
    •   Optical requirements*
    •   Toiletries, including razors, and cosmetics
    •   Pharmacy
    •   Physiotherapy
    •   Staff escorts
    •   Alcohol for personal use
    •   Clothing (including shoes, slippers, nightwear, and underwear) or outings for clothes shopping;
    •   Private health services;
    •   Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
    •   Maintenance of personal effects;
    •   Luxury items;
    • Private telephone in the Resident’s room;
    •   Holidays and outings involving transport;
    •   Meals with family;
    •   Occasional shopping (such as Christmas and birthdays) and postage;
    •   Special social events such as private parties and shows; and
    •   Any other service not stated in the provisions listed above as included in the Fees.


    *External services
  • (these prices are only a guideline, please contact Trevaylor Manor Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Friends and relatives are welcome to visit at any time.


  • Parking

  • The home offers free, on-site parking.


Trevaylor Manor Care Home Reviews (28)

Total of 28, showing 1-20
9.0

Trevaylor Manor Care Home has a Review Score of 9.0 (8.986) out of 10, based on 9 reviews in the last 2 years. Over all time Trevaylor Manor Care Home has 28 reviews.

Overall Experience

  • 23
  • 4
  • 1
  • 0
  • 0

Date Published

28
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3
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19

Review from Barrie E (Husband of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the home for thirteen and a half years. Excelent, caring home. So grateful to all.

Reply from Alex Davies, Group Marketing Manager at Trevaylor Manor Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Trevaylor Manor.


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Review from Philip B (Husband of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak as I find, and I found; amazing, individual, caring people, each and every one of them contributing in their own unique way to ensure; that those who have lived a life of love, happiness, friendliness, emotion, ambition, excitement, creativity, enjoyment and family fulfilment are not
forgotten! They have succumbed to a cruel, overpowering disease or illness and everyone at Trevaylor Manot Care Home is determined they will live the rest of their lives with the utmost dignity and respect they all completely deserve. The staff are an absolute credit to caring and human life! Thank you all so much.

Reply from Alex Davies, Group Marketing Manager at Trevaylor Manor Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Trevaylor Manor.


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Review from Esther P (Wife of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the care of Trevaylor Manor for two years. His behaviour was at times very challenging for the staff, who always treated him with absolute loving care and dignity. He always felt safe and loved. The laundry always returned his clothes immaculate and pressed. this would matter a lot
to my husband. Always he was presented clean and shaved and smart. The food and hygiene were excellent. Trevaylor Manor was my husband's home. Where he received the love and respect he deserved. I never can thank them enough. I felt fully supported throughout.

Reply from Alex Davies, Group Marketing Manager at Trevaylor Manor Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Trevaylor Manor.


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Review from R R (Sister of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all levels of staff. Always a warm, friendly welcome, offered a drink, tea/coffee.
The individual needs of my sister are catered for.
Any concerns are listened to and taken on board and dealt with.

Reply from Gemma Elloway, Head of Business and Finance at Trevaylor Manor Care Home

Thank you for your review, your comments will be passed on to the team at Trevaylor Manor.


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Review from Jane W (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is very good, but the price of care for elderly people who have worked hard all their lives is extortionate. I have had to see my mother's home to pay care fees, and it is very upsetting, distressing and unnecessary.

Reply from Kim Pankhurst, Head Of Operations at Trevaylor Manor Care Home

Thank you for your review; we are pleased that you feel the care home is very good; however, we are sorry that you feel that the price of care is too high. We review our fees against other care homes of a similar standard and at Swallowcourt, generate fees based on the care provided. We are happy to support you where we can with navigating the difficulties of coming in and needing care. Please feel free to contact me if you wish to access this support.


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Review from D M (Husband of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife came to Trevaylor, I and my family have been well pleased with the care she has received. The care and friendliness of the staff contrast very favourably with our previous experience. My wife is eating well and responds to the kindly attention of the staff. We particularly appreciate being
able to visit at any time. Thanks to all concerned.

Reply from Kim Pankhurst, Head Of Operations at Trevaylor Manor Care Home

Thank you for your review. I will pass on your thanks to the team.


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Review from K Y (Husband of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my own and my wife's experience very satisfying and happy. I also must mention the staff and management. I have always been welcomed and made welcome with lots of information regarding my wife. Thank you.

Reply from Kim Pankhurst, Head Of Operations at Trevaylor Manor Care Home

Thank you for your review, we will pass on your compliments to the staff.


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Review from M W (Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the carers could not be in a better home.

Reply from Gemma Elloway, Head of Business and Finance at Trevaylor Manor Care Home

Thank you for your review, we will share your comment with the team at Trevaylor Manor.


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Review from P H (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother is receiving at Trevaylor Manor Care Home. I visit frequently and always find her in good humour well dressed and groomed and her room and bed linen very clean.

Reply from Gemma Elloway, Head of Business and Finance at Trevaylor Manor Care Home

Thank you for your review, we will pass your comments on to the team at Trevaylor.


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Review from Ian H (Husband of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was placed in this home in September 2021 after an 8-week stay in hospital following surgery on a broken femur sustained at a previous home. For the first time, I can now feel totally relaxed in the knowledge that she is comfortable, well cared for and always clean and tidy. The staff are in
my view are excellent and always have time in their very busy day to answer any questions and provide sound advice and support. All the staff, without exception, are approachable, helpful and can’t do enough for my wife and I. Thank you.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you for taking the time to complete such a lovely review, please be assured that your comments will be shared with the Team at Trevaylor Manor.


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Review from Kirsty R (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, as a family, we can't fault the care my dad has received. The staff are compassionate and supportive. The management has been "in tune" not only with my dad but with the needs of his wife and family. Given normal circumstances, we feel the home could offer and function fully with regard to
staffing and activities but understand Covid has had a massive impact in curtailing these factors.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you for taking the time to complete a review and for your valuable feedback, which we will ensure is shared with the staff team.


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Review from Susan J (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mum was admitted during the current pandemic, I have only had visits once a week and have therefore not looked around the home. I have seen Mum's room but not actually seen anything else. My mum seems very happy and is always clean and tidy. The staff always seem helpful and friendly.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you for taking the time to complete a review and for your comments, which we will ensure are shared with the team at Trevaylor Manor.


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Review from Simon R (Son of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the first-class care Mum has enjoyed. The staff, in my opinion, are first class. Nothing is too much trouble. It is a huge relief to know Mum is being looked after and supported when I can't be there. I would like to pass a huge thank you to all concerned.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you so much for taking the time to complete such a kind review, please be assured that your comments will be shared with the team at Trevaylor Manor.


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Review from Keith H (Husband of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care given to my wife. She is more settled due to the skilled care given by the staff and we would recommend Trevaylor Manor. We feel she is fortunate to be there.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Many thanks for taking the time to review Trevaylor Manor. Pleased be assured your comments will be shared with the team.


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Review from Louise C (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad is receiving at Trevaylor Manor is fantastic. He wants for nothing and has settled very well in his new home from home. Dad is cared for in a dignified, caring manner. Nothing is too much trouble for any staff. Each and every one of them are caring, friendly, helpful and approachable.
They’ve answered all my questions regarding Dad’s care and kept me well informed of how he’s settled in. They’ve taken the time out of their very busy days to answer my questions and reassure me when I’ve felt a little “lost” as I'm new to the care process. His room is warm, cosy and comfortable. The home has lovely outside courtyard and garden areas which are very much enjoyed by my dad.
Thank you to everyone at Trevaylor Manor.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you for your kind review and comments, I will ensure that these are shared with the staff team at Trevaylor.


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Review from S A (Wife of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in care at Trevaylor Manor Care Home for many years. Cannot thank everyone enough for the super care to him and to us as a family. Every team member was excellent. Thank you to the team.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Many thanks for taking the time to complete a review and for your kind comments which we will make sure are shared with the team at Trevaylor Manor.


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Review from Sherry S (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Trevaylor Manor care home for ten months, since September 2020. I moved her from another home after she broke her hip. I sadly lost my mum at Trevaylor Manor at the end of June 2021. I can honestly say that my mum was treated with excellent care, from the administrative staff to the
RT, to the wonderful carers and nurses. I'd recommend them to anyone.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you for taking the time to complete a review and please accept my condolences for your loss. Your comments will be shared with the team at Trevaylor Manor.


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Review from Helen B (Daughter-in-law of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely helpful and kind. The home is beautifully clean and the standard of care is good. The car parking could be improved as it is very difficult sometimes to park. Perhaps having white lines put in would be better.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you so much for your review and feedback. Please be assured we are exploring how parking can be improved at Trevaylor Manor.


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Review from Pamela S (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in dementia care at Trevaylor Manor. The staff are excellent - caring and helpful. Not enough activities to occupy residents though.
One little thing - it would be helpful if, when answering the phone, staff would say their name. I always have to ask who am I speaking to.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you for taking the time to complete a review, your feedback is so very important and will be shared with the team at Trevaylor so that we can continue to improve the resident experience and the quality of care we provide.


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Review from G G (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 4/5 years that my wife has been resident here, myself and other visitors have always been greeted with friendly courtesy.

Reply from Leah Marsh, Managing Director at Trevaylor Manor Care Home

Thank you so much for taking the time to review Trevaylor Manor, your kind comments will be shared with the staff team.


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Current Review Score: 9.0 (8.986)

Overview of Review Score

The Review Score of 9.0 (8.986) out of 10 for Trevaylor Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Trevaylor Manor Care Home is calculated as follows: ( (86 Excellents x 5) + (10 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.294 Points relating to the number of positive Reviews for Trevaylor Manor Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 8 Positive Reviews ÷ 16.2 = 0.494

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (0)

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Frequently Asked Questions about Trevaylor Manor Care Home

What types of Care is Trevaylor Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Trevaylor Manor Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Trevaylor Manor Care Home have?

There are 81 Single Rooms.

What are the Facilities & Services at Trevaylor Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trevaylor Manor Care Home to the centre of Penzance?

1.2 mile(s) as the crow flies, distance by road may be significantly further.