Trevarna Residential and Nursing Home

4 Carlyon Road, St Austell PL25 4LD
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9.7 55 Reviews
  • Trevarna Residential and Nursing Home, St Austell
It’s the team at Trevarna, who are dedicated to enriching the lives of their residents, which make it feel like a home from home.

With dedicated highly trained nurses, they provide residential, nursing and dementia care. The team also provides respite care breaks, which can also be booked in advance. These are ideal for family carers who would like to take a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

The home features a fully enclosed, internal garden, which is a wonderful space to enjoy summer garden parties and relax with loved ones, who are welcome at any time. Many of the residents also enjoy gardening activities, growing their own flowers and produce as they would have done before moving into the care home, giving them a sense of continuity and purpose. With wheelchair friendly pathways and plenty of seating areas, the garden is a hub of activity.

Inside the home there has been an extensive refurbishment by not-for-profit leading care provider Sanctuary Care, including spacious, welcoming lounges to enjoy activities.

Life is always busy at Trevarna, from animal therapy sessions to live entertainment, with everything from singers to magicians. And a mobile hairdresser also visits for appointments with the residents in the home’s salon.

Situated in the heart of St Austell, the team is passionate about keeping those community links alive with trips out and about. From the neighbouring library and Poltair Park, to the beach and Charlestown Harbour.

In the dining rooms, delicious, home-cooked meals are prepared by the home’s chef. From roast dinners with all the trimmings to fish and chip Fridays, and freshly baked cakes for afternoon tea.

Situated in the town centre, within walking distance of the train station, the home has excellent transport links and plenty of parking for visitors.

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Care Provided by Trevarna Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kerry-Ann Lake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Trevarna Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,513
    • Self-Funded Nursing Care from £1,943
    • RESPITE Self-Funded Residential Care from £1,513

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1513 and for nursing care £1943, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Trevarna Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Trevarna do not restrict visits to certain hours of the day, Trevarna want this to be their home, as much as ours.


  • Parking

  • Small car park to the front of the building. Public pay and display car park next door.


Trevarna Residential and Nursing Home Reviews (55)

Total of 55, showing 1-20
9.7

Trevarna Residential and Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 27 reviews in the last 2 years. Over all time Trevarna Residential and Nursing Home has 55 reviews.

Overall Experience

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Review from Ian R (Brother-in-law of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have worked in care and specialised in mental health so am aware of the many and varied aspects relating to my brother-in-law's needs. Always friendly and helpful staff, excellent record keeping. My brother-in-law could not be in a better placement and receives professional care that fulfils his needs.
Thank you.

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Review from I O (Mother of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has thrived since coming to Trevarna. He is younger than most of the residents and has multiple needs. He is treated with respect and dignity. The staff are friendly and helpful and the atmosphere is very good. My son's room is quiet and airy and allows him to be as independent as reasonably
possible. While nowhere is perfect Trevarna is about as good as you can get.

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Review from B C (Granddaughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming staff when we visit our nan, really friendly and up for a chat. Always coming up with activities for our nan etc, she seems happy when we visit her. 10/10 service. Always clean and decorated lovely.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your wonderful review. We're so pleased to hear that you feel so welcomed and enjoy visiting your nan. It's great to know she is so happy and engaged with the variety of experiences we provide. Your compliments on the cleanliness and decor mean a lot to us. We truly appreciate your 10/10 rating and are grateful for your kind words.


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Review from T C (Granddaughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming staff when we visit our nan, really friendly and up for a chat. Always coming up with activities for our nan etc, she seems happy when we visit her. 10/10 service. Always clean and decorated lovely!

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your wonderful review. We're so pleased to hear that you feel welcomed and enjoy visiting your nan at Trevarna. It's great to know she is so happy and engaged with the wonderful activities we provide. Your compliments on the cleanliness and decor mean a lot to us. We truly appreciate your 10/10 rating and are grateful for your kind words.


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Review from Susan C (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident of this care home my mother has received the best care possible. The staff are always attentive and do everything to make her feel happy and cared for. I can rest easy knowing that she is safe and happy, and all her needs are met. The staff go above and beyond to make her feel
loved and secure. I am always kept notified of all of my mother's care. All I can say is this care home is fantastic.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your heartfelt review. It means so much to us to know that your mother feels so happy and well-cared for at Trevarna. Our team is dedicated to providing the best possible care and ensuring families have peace of mind, so your kind words are truly appreciated, thank you.


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Review from Harley R (Grandson of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff really really helpful and friendly and looking after all the residents. Cannot fault anything. Food looks lovely and everyone is happy. Always able to see my gran without a hassle.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you so much for your kind words and your five-star review for Trevarna. We're delighted to hear that you find our staff so helpful and friendly and that you're very happy with the care we provide. It's wonderful to know you feel welcome when visiting your gran and that she, along with the other residents, is happy. Your feedback means a lot to us, thank you.


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Review from Sam W (Daughter-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff! High level of care given to mother-in-law. Clean environment. Good choice of meals. We were allowed to make her room homely. A variety of activities are available throughout the year.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your kind review. We're so pleased to hear that your mother-in-law is receiving such wonderful care. It's great to hear how highly you rate every area of Trevarna, from the clean and welcoming environment to the home-cooked meals and engaging experiences. Your appreciation will mean a great deal to the team, thank you.


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Review from Simon W (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care Mum gets is excellent, clean, tidy room always, nice and warm and friendly environment. Good looking quality food. Mum feels safe and at home here, she gets the full level of care she requires and seems happy.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your lovely feedback about Trevarna. We're delighted to hear that your mum feels so safe, well cared for and happy with us. The team are passionate about enriching the lives of their residents and providing the highest quality person-centred care, so it's wonderful to hear this is making such a difference. Your feedback will be gratefully received, thank you.


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Review from J O (Partner of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to put my Partner into full-time care, but from day one, everyone was amazing. Regardless of their role in the home. Always a warm welcome, and excellent care, which was difficult at times due to my partner's dementia. The 'end of life' care was outstanding. The staff
were amazing, checking and supporting me at such a difficult time. Good communication from the manager.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for sharing such a heartfelt review, especially at such a difficult time. We understand how challenging the decision must have been, and we're so grateful that our team could provide the warmth, support, and compassion you and your partner needed. We'll be sure to pass along your appreciation to our team at Trevarna, who will be deeply touched to read your kind words. Thank you so much.


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Review from B P (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff showed an excellent quality of care and compassion in looking after my father. We visited every day and each time the staff were extremely cheerful, polite, happy, helpful and they all genuinely cared about the residents they were looking after. Nothing was too much trouble for them,
they all went above and beyond expectations. We can not thank everyone enough for the time spent with my father.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your kind words about the team at Trevarna, we will be sure to pass them on. The staff are very special indeed and will be touched to read your positive feedback.


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Review from Tracey F (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very welcomed on her arrival into Trevarna in July 2024. She has continued to receive excellent and ongoing care and her stay has and is enjoyed daily. The staff made Mum feel very welcome and are attentive to all her needs - nothing is too much trouble.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you so much for your kind review. We're delighted to hear that your mum felt warmly welcomed at Trevarna and that she continues to enjoy herself in the home. We appreciate your kind words thank you again for your feedback.


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Review from R J (Brother of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother has been at the care home for several months. He has been well cared for and enjoyed the activities arranged by the event organisers. Access for family members has been good. The security for residents is good and everyone entering has to be signed in and vetted properly. Everyone's needs
are different and all residents should have a voice.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for sharing your positive experience of Trevarna. We're delighted to hear that your brother is well cared for and enjoys the activities. Ensuring a secure environment and accommodating the needs of all residents are our top priorities and the team is passionate about meeting the very individual needs of their residents.


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Review from S O (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Trevarna for 9 years. During that time while her she herself went into decline from dementia, I have to say that the care, respect, kindness and love shown to Mum by the staff was outstanding. My dad visited Mum practically every day and all the staff took time to get to know him
as well as mum and he became part of the Trevarna family.
We always knew that Mum had the very best of care and attention and the carers, nurses and staff do an excellent job.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your beautiful review for Trevarna - the team will be touched to read your comments. They are indeed so passionate about embracing loved ones in the home too, as one big family.


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Review from Angela S (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited Trevarna St Austell with a friend whose wife is a resident. It is the second time I have been there and my first impression was good. I mentioned to the staff how nice it was there. I have worked in nursing homes and have witnessed how bad things can be. Trevarna is clean, bright and airy
and although I know how hard it is to keep homes smelling fresh, it is not always possible to be perfect, but Trevarna ticks all the boxes for 'good'. Well done to manager and staff.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your review for Trevarna, the team will be proud to read your kind words.


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Review from Domini R (Friend of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend arrived at Trevarna in early January 2024, having spent a month in hospital. I live in France and was keen to make sure he had settled in well on arrival. The receptionist could not have been more helpful, informative or friendly over the phone and she became the constant point of contact
for me pretty much every day until my friend passed away. I spent 10 days in Cornwall, organising proceedings for my friend, and became well acquainted with just some of the staff, nurses and carers there. I cannot praise them enough for their foresight, kindness, empathy and sense of humour. The care was second to none.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your review for Trevarna, especially written at such a difficult time, the team will be touched to read your comments about your friend's care.


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Review from J P (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has middle-stage dementia and can be quite challenging at times. She was in another care home previously however was asked to leave as the staff were unable to manage her behaviour which was really disappointing as I understood it was pretty typical for dementia (basically she got extremely upset
if she was asked to do anything she did not want to do.
Luckily my wife and I found Trevarna and the experience could not have been more different.
They have treated my mum with the compassion and care she deserves and have avoided confrontation by managing any situations that may arise with patience and understanding.
When I speak to the staff they clearly have taken the time to get to know Mum and how best to look after her needs.
I cannot be any more grateful as it has been a pretty fraught 12 months and knowing that Mum is being looked after so well is very reassuring indeed.

Reply from Kate Yates, Communications and Content Specialist at Trevarna Residential and Nursing Home

Thank you for your wonderful review, we are so happy you have found Trevarna, the team are certainly very special.


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Review from N T (Niece of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trevarna Residential and Nursing Home has been a true family to my aunt. They have looked after and cared for her in a way of compassion, care and love.
When times have been dark, they have been the sunshine and recently so, we could collect some furniture. They have gone above and beyond.
We are
truly thankful.

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Review from R A (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with his care.

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Review from J H (Wife of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband arrived at Trevarna Residental and Nursing Home as a day respite care and remained so till he was 'up-graded' to nursing. He was given good care and he smiled a lot. The carers were very gentle and understanding and they made his last days as comfortable as was possible. Thank you all. One
thing I felt that maybe lesser trained staff could do the meal handing out. The more experienced staff could then have a bit of time to help residents if necessary.

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Review from S W (Daughter-in-law of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was suffering from Vascular Dementia, we were completely devastated. We wanted to keep him at home but we were to find this wouldn't be possible. We had no choice but to look for local nursing homes and to think about what this would mean for dad and the family who all adore him. Trevarna was recommended
by locals in his village and medical professionals, we wondered if the care would be as professional and consistent as Trevarna promised. We feared how staff may react to our daily telephone calls, and sending of cards and gifts! We need not worry the standard of care is fantastic, and the level of understanding and advice is beyond our hopes. We are encouraged to telephone as often as we like, and during visits, we are offered refreshments spending time in the lounge or dad's spacious, smart and cheerful room. We have added lots of pictures to his room, a blanket and a box of goodies for him. On every visit, dad is dressed beautifully, clean and well-fed. Thank you to all at Trevarna!

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Trevarna Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Trevarna Residential and Nursing Home is calculated as follows: ( (251 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 318 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trevarna Residential and Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Kerry-Ann

Kerry-Ann Lake

Job Title: Registered Manager

Joined: 2022

Frequently Asked Questions about Trevarna Residential and Nursing Home

What types of Care is Trevarna Residential and Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Trevarna Residential and Nursing Home provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Trevarna Residential and Nursing Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Trevarna Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trevarna Residential and Nursing Home to the centre of St Austell?

0.3 mile(s) as the crow flies, distance by road may be significantly further.