Trevarna Residential and Nursing Home

4 Carlyon Road, St Austell PL25 4LD
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9.7 55 Reviews
  • Trevarna Residential and Nursing Home, St Austell
It’s the team at Trevarna, who are dedicated to enriching the lives of their residents, which make it feel like a home from home.

With dedicated highly trained nurses, they provide residential, nursing and dementia care. The team also provides respite care breaks, which can also be booked in advance. These are ideal for family carers who would like to take a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

The home features a fully enclosed, internal garden, which is a wonderful space to enjoy summer garden parties and relax with loved ones, who are welcome at any time. Many of the residents also enjoy gardening activities, growing their own flowers and produce as they would have done before moving into the care home, giving them a sense of continuity and purpose. With wheelchair friendly pathways and plenty of seating areas, the garden is a hub of activity.

Inside the home there has been an extensive refurbishment by not-for-profit leading care provider Sanctuary Care, including spacious, welcoming lounges to enjoy activities.

Life is always busy at Trevarna, from animal therapy sessions to live entertainment, with everything from singers to magicians. And a mobile hairdresser also visits for appointments with the residents in the home’s salon.

Situated in the heart of St Austell, the team is passionate about keeping those community links alive with trips out and about. From the neighbouring library and Poltair Park, to the beach and Charlestown Harbour.

In the dining rooms, delicious, home-cooked meals are prepared by the home’s chef. From roast dinners with all the trimmings to fish and chip Fridays, and freshly baked cakes for afternoon tea.

Situated in the town centre, within walking distance of the train station, the home has excellent transport links and plenty of parking for visitors.

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Care Provided by Trevarna Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kerry-Ann Lake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Trevarna Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,513
    • Self-Funded Nursing Care from £1,943
    • RESPITE Self-Funded Residential Care from £1,513

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1513 and for nursing care £1943, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Trevarna Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Trevarna do not restrict visits to certain hours of the day, Trevarna want this to be their home, as much as ours.


  • Parking

  • Small car park to the front of the building. Public pay and display car park next door.


Trevarna Residential and Nursing Home Reviews (55)

Total of 55, showing 21-40
9.7

Trevarna Residential and Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 27 reviews in the last 2 years. Over all time Trevarna Residential and Nursing Home has 55 reviews.

Overall Experience

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  • 10
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Review from M L (Wife of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late husband was a resident from June until his death on the 5th of October. At all times I was welcomed and involved in my husband's care. He was looked after and safe and whilst his health issues were complex. I cannot fault his care. The staff and management were wonderful. Thank you Trevarna.

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Review from John C (Husband of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved into Trevarna on 27th July 2010 and she resided there until her death on the 17th of April 2023. She had been diagnosed with dementia in the hospital. She soon settled into Trevarna and during her early years there I was able to take her out almost every day. However, as her dementia
progressed, it became increasingly difficult to take her out of the home. In the last five years of her life, she lost the ability to recognise me and she became bedridden. The members of staff of Trevarna always treated her with affection and kindness.

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Review from A B (Wife of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was reassuring and staff were always friendly. They were excellent at keeping me up to date by telephone.
At the end of life, the staff were extremely caring to the patient and the family.
Food was excellent according to the resident and always plenty.
We would recommend this care home/nursing
to others.

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Review from Anne B (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Trevarna Care Home for nearly four years. The staff are amazing and they looked after him very well. His room was clean and comfortable and he enjoyed the food. Whenever I went to visit him, the staff were very welcoming and the home had a safe and cosy atmosphere. He was kept entertained
with various activities and it was a weight off my mind to know he was being looked after and cared for, he was happy.

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Review from Helena T (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care is given to my dad in his final days. Nothing was too much trouble for us, we were with him right to the end and just felt he was so loved by all the staff.

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Review from S W (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Trevarna for several years, during this time the care she received was fantastic. I, as her daughter, could not be any more grateful for the care she received. I would recommend Trevarna. I was always greeted with a smile and felt welcomed.

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Review from David R (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and I couldn't ask for better care for my dad.

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Review from Mark L (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be glad that my father was cared for at Trevarna. He had dementia, and it's fair to say he could be a little feisty, but the staff handled him perfectly, always with a smile. He was relaxed and as happy as his condition allowed. The support given to Dad and to me in his final few days
was genuinely personal, by which I mean the people at Trevarna were not just doing their jobs, they really cared for us both.

Reply from Fae Doherty, Digital Marketing Specialist at Trevarna Residential and Nursing Home

Thank you so much for your kind words for our team at Trevarna. It's wonderful to hear how supported you felt throughout your father's time at the home. Best wishes.


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Review from Judith M (Wife of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has motor neurone disease and dementia and his needs are complex, but he receives excellent care. However, there are times we have visited and there have been staff shortages, especially at weekends. There have been times when there has not been a staff member in the day room. I am not blaming
you, as I know, nationally, there is a problem retaining staff and how expensive it is to employ agency staff, however, it is a question of safety.

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Review from S S (Sister of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visit my sister at Trevarna Care Home, she always looks well looked after. The staff are very attentive and nothing is too much trouble and they make us very welcome. No matter what time we visit, it always looks clean and tidy and the staff are busy doing things for the patients. It's good
to know she is being so well looked after.

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Review from Tina P (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Trevarna has been amazing, the care given to my dad has always focused on him and his holistic care. They all work so hard to make it a happy environment. I feel that my dad is in completely safe hands. Well done Trevarna.

Reply from Donna Darby, Head of Client and Partnership Networks at Trevarna Residential and Nursing Home

Thank you for your kind words and response. I have shared your feedback with the care home's team.


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Review from Angela F (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and welcoming to visitors and respectful to all the residents., visitors and members of staff alike. My mother can be very challenging, and they always treat her with kindness and dignity and keep her and the other resident safe - I have the ultimate respect for everyone here
at Trevarna - they all do a brilliant job!

Reply from Donna Darby, Head of Client and Partnership Networks at Trevarna Residential and Nursing Home

Thank you very much for your kind words. It is heartening to have reviews from our families which describe the exact experience that the team always strive to deliver. I will pass your comments to the Trevarna team and know that they will thank you for your time and kindness.


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Review from Stephanie G (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Trevarna care home for several years and has dementia. She has always loved the staff and praised them, but this week we have experienced the wonderful loving care they give. Mum was very poorly and my sister, daughter and I stayed with her for two nights! Nothing was too much trouble
and the attention given to Mum was second to none. We agreed, they are all angels. Even though it was an anxious time, their concern for all of us was so amazing, we felt uplifted. Thank you to all of the beautiful staff at Trevarna!

Reply from Donna Darby, Head of Client and Partnership Networks at Trevarna Residential and Nursing Home

Thank you for your very kind words and feedback. All of which we have passed to Sharon and her team at Trevarna. They were very thankful for your kindness.


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Review from C A (Wife of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, real concern for the resident's wellbeing and personal care. Good communication for the relatives and concerns raised dealt with quickly and with understanding. Carers should have a union to take their problem to also carers pay should be in line with the nursing staff.

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Review from Susan A (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Trevarna just over a month ago after over two years at another nursing home and has complex mental and physical needs which the other home felt ill-equipped to deal with. Trevarna welcomed my father with open arms, treating him with care, respect and dignity at all times. All of the
staff are first-rate and highly trained, from the manager on down, I really can't say enough about how their attitude towards my dad's difficulties (and some of my own) is making a huge difference in both of our lives. He has settled in straight away with hardly a bump and I find myself being able to start to relax because I truly know he is living in a place where he is really cared for - and cared about. I would not hesitate to recommend Trevarna to anyone who is seeking a first-class care home that is expert in caring for people with a complex diagnosis

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Review from Lisa S (Daughter-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the standard of care provided for our family member. The staff at the home in St Austell are very understanding, kind and hard working. My mother-in-law always looks well presented, her room is clean and tidy and all her needs are catered for. She seems happy and settled
at Trevarna.

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Review from Geoff D (Son-in-law of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been in Trevarna since before Christmas and he recently died.
I cannot thank the staff at Trevarna enough for the kindness and compassion that they showed him and the family.
They treated him with the utmost dignity and respect right up to the end of his life and they kept us
informed of his condition whenever we could not visit.
It is very obvious that everyone cares about their residents.
Thank you for everything you have done.

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Review from Sheila K (Friend of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

TheTrevana CareHome has proved to be a very professional, well run, caring establishment for my dear friend who has improved in well-being in only a few weeks. The building is spotlessly clean, well organised and has very caring, experienced staff, who show such kindness to the residents. I won't hesitate
to recommend it.

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Review from Christine E (Wife of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's vascular dementia developed rapidly since Christmas 2017. Following a months respite care in another care home my husband was transferred to Trevarna for permanent residential care as we could no longer cope at home. I was anxious and upset at the decision though aware that is was the right
one, but the staff at Trevarna made the transfer as easy as possible and cared for us both from the outset.
My husband has settled into his new environment and has laughed for the first time in months. The professional care is exemplary, the involvement with and kindness to residents by all the staff is amazing and although I still weep for what we have lost I know that if I need to talk or simply need a hug someone will be there for me as well as for my husband.

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Review from Steve B (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is the first time that I have visited the home and was very impressed by the friendliness and helpfulness of the staff and management. I have been in many care homes over the years with my parents and others and Trevarna, I felt, was very friendly and comfortable. It is not easy being a carer as
it is not very well paid and is physically demanding and it should be very much higher up in the general pecking order and career choice and salary. I wish them well.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Trevarna Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Trevarna Residential and Nursing Home is calculated as follows: ( (251 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 318 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trevarna Residential and Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Kerry-Ann

Kerry-Ann Lake

Job Title: Registered Manager

Joined: 2022