Trevarna Residential and Nursing Home

4 Carlyon Road, St Austell PL25 4LD
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9.7 55 Reviews
  • Trevarna Residential and Nursing Home, St Austell
It’s the team at Trevarna, who are dedicated to enriching the lives of their residents, which make it feel like a home from home.

With dedicated highly trained nurses, they provide residential, nursing and dementia care. The team also provides respite care breaks, which can also be booked in advance. These are ideal for family carers who would like to take a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

The home features a fully enclosed, internal garden, which is a wonderful space to enjoy summer garden parties and relax with loved ones, who are welcome at any time. Many of the residents also enjoy gardening activities, growing their own flowers and produce as they would have done before moving into the care home, giving them a sense of continuity and purpose. With wheelchair friendly pathways and plenty of seating areas, the garden is a hub of activity.

Inside the home there has been an extensive refurbishment by not-for-profit leading care provider Sanctuary Care, including spacious, welcoming lounges to enjoy activities.

Life is always busy at Trevarna, from animal therapy sessions to live entertainment, with everything from singers to magicians. And a mobile hairdresser also visits for appointments with the residents in the home’s salon.

Situated in the heart of St Austell, the team is passionate about keeping those community links alive with trips out and about. From the neighbouring library and Poltair Park, to the beach and Charlestown Harbour.

In the dining rooms, delicious, home-cooked meals are prepared by the home’s chef. From roast dinners with all the trimmings to fish and chip Fridays, and freshly baked cakes for afternoon tea.

Situated in the town centre, within walking distance of the train station, the home has excellent transport links and plenty of parking for visitors.

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Care Provided by Trevarna Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kerry-Ann Lake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Trevarna Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,513
    • Self-Funded Nursing Care from £1,943
    • RESPITE Self-Funded Residential Care from £1,513

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1513 and for nursing care £1943, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Trevarna Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Trevarna do not restrict visits to certain hours of the day, Trevarna want this to be their home, as much as ours.


  • Parking

  • Small car park to the front of the building. Public pay and display car park next door.


Trevarna Residential and Nursing Home Reviews (55)

Total of 55, showing 41-55
9.7

Trevarna Residential and Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 27 reviews in the last 2 years. Over all time Trevarna Residential and Nursing Home has 55 reviews.

Overall Experience

  • 44
  • 10
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Date Published

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Review from Elizabeth D (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husband's care at Trevarna. Nothing to complain about. Everyone is so kind and caring.

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Review from S M (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom is well looked after but staff can be busy at times and care can be affected.
Whenever I call (as I live 250 miles away), I am updated of any issues.
The staff are friendly and seem to enjoy their roles.

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Review from Jean D (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly and compassionate home where residents are treated with love, respect and dignity. Very supportive to relatives also.
I can visit my husband at any time of day with our dog as very dog-friendly.
Cannot rate this home. Highly enough.

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Review from A M (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support is excellent. Food is good and the home has a good layout giving freedom of space. Friendly staff make it a pleasure to visit.

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Review from G K (Husband of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant

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Review from Julie B (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Trevarna Care Home and she gets all the care and support at high level standards.
I am so pleased and grateful to the staff and management for all their hard work looking after Mum.
They keep me informed with what I need to know.
Mum's needed a lot of nursing lately and I can't thank
them enough for the attention she has received, e.g. phoning me and paramedics when needed.
Also, management are also brilliant, on the ball and available to meet me when requested.

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Review from Gail N (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very well organised. The carers are without exception warm and thoughtful. The staff are sensitive to my parents needs ensuring they do not only have their basic requirements met but also enhancing their quality of life whilst living there. They are always ready to listen
and resolve a problem.


The entire team management, reception, catering, carers and maintenance work extremely hard to make it a lovely home for residents.


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Review from Linda G (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the management and staff for their kindness, compassion and professionalism whilst looking after my father and our family. The staff all greet you with a smile and cheerful manner and really understand the stress families go through when a relative has to go into care. Thank
you to everyone.

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Review from Margaret W (Wife of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care home to be very satisfactory. The staff are helpful and happy to the residents. Every room is clean and tidy. We cannot ask for more. The food is always very good.

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Review from C M (Daughter of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the improvement in my father's condition that has taken place since he became a resident at Trevarna in July 2016. He has received excellent care from kind, compassionate and expert staff on the Bluebell and Primrose wings and he has benefited immensley. He is alert happy
and able to engage with staff and his visitors. I am also very grateful for the kindness and support the staff show towards my mother who visits almost every day. They have made her feel confident that her husband of 64 years is being well cared for sufficiently to all her to leave him for a week while she attended her grandson's wedding. We both feel very lucky that my father has a place at Trevarna.

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Review from R A (Daughter of Resident) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Trevarna are warm, helpful and compassionate. They are cheerful and welcoming when I visit or call on the telephone. My Dad is happy and contented and Trevarna has become his home. He and our family have always been treated with sensitivity, respect and dignity and the staff have taken
considerable time with all of us to offer support and discuss his complex needs. My sister and I live overseas and we appreciate the support all the staff have given to my mum and my dad as unfortunately, we can't be there all the time. Thank you to all the staff for all that you do for us!

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Review from Sara M (Granddaughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival every time I've visited my nan, all staff members have greeted me, offered me a drink and even walked me down to find her. I was in Trevarna recently for over 2 hours and saw different carers, all came over and interacted with my nan whilst I was there which was lovely. We sat in the garden
which was maintained well and secure for all residents. The garden could have more outdoor seating and maybe even a water feature (pond was empty). Overall this care home is wonderful, the staff are so kind and friendly. Thank you for all that you do for the residents.

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Review from Maria M (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision for all the family to put mum into a home but I can honestly say the staff from Trevarna are so wonderful not only to my mum but to the whole family. Nothing is ever too much trouble to them. It's such a stressful and sad time for us all but knowing mum is being cared
for so well is fantastic.

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Review from Sheila B (Wife of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted wish dementia and was made to feel safe and welcome. His ward is a happy ward in which the staff were busy but happy too. Someone always knew where each patient was and what they were doing. The atmosphere was always one of the someone being in charge but relaxed at the same
time.

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Review from Gloria B (Widow Widower) published on 4 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner transferred to Trevarna from a care home because of his dementia. Sadly he passed away in June but the care he had was second to none. He developed pneumonia and when we were told in hospital there was no hope he was welcomed back to the home. We were with him 24/7 until he left us. Nothing
was too much trouble. We were fed and watered and really looked after. He made quite an impression in his few short weeks there, with staff popping in all times, even on their days off. Even a couple of residents used to come in. I cannot praise the staff highly enough and would recommend this home to all.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Trevarna Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Trevarna Residential and Nursing Home is calculated as follows: ( (251 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 318 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trevarna Residential and Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Kerry-Ann

Kerry-Ann Lake

Job Title: Registered Manager

Joined: 2022