Windmill Court

St Minver, Wadebridge PL27 6RD
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8.5 55 Reviews
  • Windmill Court, Wadebridge
Windmill Court is located in the Cornish village of St Minver and is close to Polzeath and Wadebridge town centre. Local shops, library, hairdressers, pharmacy and post office are all within a short driving distance.

This purpose built care home provides care for the elderly offering a wide range of care and nursing.

Accommodation is provided for 34 residents in single occupancy rooms. All rooms come tastefully furnished and residents are welcome to bring their own furniture to add a homely and familiar touch.

The home is equipped with all the usual facilities – a 24 hour intercom nurse call system, televisions and telephone points in every room. The home also contains en-suite toilet facilities, bathing aids, assisted shower and well equipped laundry services.

The main building is bright and airy with large windows, providing views of the gardens and rural landscape beyond. The spacious dining room is surrounded by a leafy courtyard and a spacious lounge that has comfortable seating. The home also has an on-site hairdressing salon, a sunny conservatory and a secluded patio area.

Visitors are welcome at all times but staff kindly ask if meal times could be avoided.

The home has a well maintained garden and a secluded patio area for residents to enjoy during summer months. There is also a large car park, which can accommodate up to 20 cars.

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Care Provided by Windmill Court

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Buckley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Windmill Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,595
    • Self-Funded Nursing Care from £1,815

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Windmill Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting hours.


  • Parking

  • Parking available onsite


Windmill Court Reviews (55)

Total of 55, showing 1-20
8.5

Windmill Court has a Review Score of 8.5 (8.503) out of 10, based on 6 reviews in the last 2 years. Over all time Windmill Court has 55 reviews.

Overall Experience

  • 48
  • 5
  • 2
  • 0
  • 0

Date Published

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Review from Pat M (Niece of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There is a distinct lack of communication both internally and externally, and the administration leaves much to be desired. The nursing staff are excellent, but there is a lack of daily interaction with residents who are confined to their rooms, which leaves my aunt feeling isolated and lonely. There
still seems to be a shortage of staff, and those staff that are there always appear rushed, and there is still an atmosphere of unrest. Would like to see more permanent staff and less Agency. Daily personal care requires improvement, as showers are refused on a regular basis. Residents' rooms are given a deep clean once a week, but the daily cleaning regime needs attention. On a more positive note, my aunt is always clean and dressed nicely in well laundered clothes. The hairdresser and beauty therapist are nice extras, but there have been no regular activities for residents to participate in during the month. The home is currently undergoing a welcome refurbishment programme.

Reply from Kelly Buckley, Home Manager at Windmill Court

I'm sorry to read that Windmill Court hasn't met your expectations, I will reach out to arrange a meeting where we can discuss this further.


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Review from Burnard R (Husband of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the staff for the care, attention, patience and indeed love.

Reply from Kelly Buckley, Home Manager at Windmill Court

Thank you for your kind words. We appreciate your lovely comments. We are so pleased that the home is meeting your expectations.


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Review from R W (Sister of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff caring and supportive to my sister and to us. They have been very accommodating with our requests.
My sister's care has been exemplary in terms of her medical needs and her dietary needs.
My sister's last weeks have been full of ways to make very special memories for her
and the staff have been both encouraging and supportive of the activities that have been arranged and at the same time taking account of her wishes and needs.
All staff have been sensitive to her condition, including the occasions when she was distressed.
Communication between manager, nursing staff and care staff and family has been exceptional in our view.

Reply from Kelly Buckley, Home Manager at Windmill Court

Thank you for your kind words, we were privileged to be able to look after your loved one. We appreciate all feedback given, which will be shared with the team.


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Review from Patricia T (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a great lack of communication between the manager and resident's families. There seems to be unrest amongst the staff who are doing a very good job. There is a lack of transparency with resident's daily care and their families. The outside of the home is looking very shabby. Windows and guttering
are disgraceful. However, I cannot fault the care staff. I wish there were more permanent staff.

Reply from Kelly, Home Manager at Windmill Court

Thank you for your review. We are sorry to hear your experience with our home did not meet your expectations. We would be happy to discuss this with you, you are welcome to contact us.


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Review from Emma F (Friend of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has just enjoyed 2 weeks of respite at Windmill Court. I am very pleased to say that the care is fantastic, the Manager is supportive and runs a beautiful clean home. One can see that each member of staff wanted to be there, in fact so did I! Friends and loved ones are welcomed in to visit.
The
cleaning team, laundry department keep everything looking good.
The chefs are passionate with their menus.
The activities coordinator keeps everyone stimulated with fun things to do and live singers.
The nurses each and everyone are amazing.
Last but certainly not least every carer is a darling and has empathy and intelligence to give in abundance.
Thank you so much for looking after my dearest friend and we will see you all soon.

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Review from Y C (Wife of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all the care given to my husband. He is treated as an individual. All staff seem to know him and his needs. They are very aware of his conditions. I was a nurse in my employment and know good care.

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Review from Mark S (Friend of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident of Windmill Court and has been there for several months. She is extremely well looked after there and is very happy to be there. The home, in general, is immaculate and the staff and management are extremely professional and helpful. Nothing is too much trouble and they go the
extra mile to ensure comfort and dignity is if the highest level.

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Review from K M (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so impressed with Windmill Court. The home is clean bright and happy. There is a wide range of daily activities, and often families/friends are invited to attend and enjoy the entertainment. The food is delicious and nutritious. Staff are friendly, kind and courteous, nothing is
too much trouble. They really care about the residents and their families.
Management is extremely helpful and efficient. I am so glad we chose Windmill Court for Dad.

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Review from C S (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and supportive to both the residents and their families. All staff are extremely friendly and take time to get to know the residents. There are regular activities for those who want to participate in a varied weekly entertainment programme. Mum loves the visits from the pony. Virtually
all rooms are ensuite and on a single level. Food is a familiar favourite and tailored to the individual. Mum eats well and enjoys the food. The home smells fresh and clean. We feel confident that Mum is receiving good care and would highly recommend Windmill Court.

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Review from Robert W (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill Court and the staff have been amazing. Both Mum and Dad were residents together whilst Dad received palliative care. Since we lost Dad, Windmill Court has been amazing. They not only look after all of Mum's complex needs but also make sure the family are alright too. Mum is happy, well fed
and cared for. We are so glad we found Windmill Court at this time. Thank you.

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Review from C C (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old Mum has been living at Windmill Court since August last year. She decided herself that she needed more care than we could provide for her in her own home. We as a family decided that the care provided at Windmill Court was just what she needed.
Mum really likes her room and has a beautiful
view of the countryside. She also enjoys going to lunch and is now joining in more with the excellent activities provided. She especially enjoys the singers who regularly come! The weekly visits of the hairdresser and beauty therapist are also a great asset to Windmill Court.
But the staff are the most important part of her care. They are kind, considerate and friendly yet always professional. Nothing is too much trouble and they involve the family when discussing her care and contact us if necessary.

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Review from Sue H (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 88 year old Mum who has Alzheimer's, has recently been admitted to Windmill Court, after trying every other care package that is available, even 24 hour live in care. Sadly this was like many other families, the very last thing we as a family wanted to do, but for Mum's safety and continuity of
care, it was the only option left for us. At Windmill Court nothing is too much trouble, the building is very clean and comfortable, warm and welcoming. We can call Mum up at any time, and she is settling in well. Mum has the choice of what she wants to eat, has the option to eat with the other residents, or in her own room. The dining room is set out beautifully, with linen cloths and it is welcoming for the residents. Mum has an ensuite toilet and wash basin, which I feel is adequate, as if there were a shower included, it might be that Mum would attempt to shower herself, and this could well bring about falls, as it did when she was at home. We are glad that Mum is safe and cared for now.

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Review from Sandra B (Daughter of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only just moved into Windmill Court, the staff are very friendly and warm and my Mum’s care so far has been excellent. Over the years I have known many residents there and the standard of the home and staff have always been exemplary and nothing seems to have changed! Such a relief to know
that my Mum is in good hands.

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Review from S T (Daughter of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and very friendly staff even when they are short staffed. My father is very impressed with the quality of the food and the variety on offer. If he asks for cake with his afternoon cup of tea, the staff are always willing to bring some even if it means going back to collect it.

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Review from Anne G (Daughter of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care since her admission a few months ago. The staff are friendly, kind, caring and supportive. The home is clean and has a peaceful, happy atmosphere.
My only issue is that her room is limited in size and as my mother is bed-bound there is little room for more than
2 visitors.
However, I would definitely recommend Windmill Court.

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Review from Cheryl W (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 95 year old mother is staying in Windmill Court as she is no longer able to care for herself and is very happy there. The Manager, the nurses and the carers are professional, friendly and are very kind. They look after our mother very well, are very respectful and give careful attention to all
her needs. Windmill Court has a very happy environment and is a beautiful well kept residential home. The choice of food and how it is presented is second to none. My two sisters and I feel very pleased that our mother is being very well cared for in her later years.

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Review from Joanne B (Sister of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in Windmill Court for over 7 years, the nursing and general care is excellent, my point of contact is the deputy manager and she is fantastic. Overall the staff are always helpful, my sister is clean, well fed and most certainly in excellent hands, what more could I wish for.

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Review from T S (Wife of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff who have always kept me informed in regards to my husband's complex health needs. As he is bedbound he is unable to take part in any activities. His food is completely blitzed to a puree, although he is capable of biting veg so that is a disappointment to him. I am very happy with
his standard of care.

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Review from Ian F (Husband of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is like a home from home.

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Review from Mike T (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Windmill Court is a smaller facility with incredibly friendly staff who clearly care about the residents. As a family member, I have found them likewise very approachable and helpful particularly when seeking clarity or having questions over Mum's care. The facilities, whilst very spotlessly clean are
more limited in terms of the sizes of the rooms and the absence of an ensuite shower. This may not be relevant to all residents but it is to Mum hence the feedback. It can be difficult to gain access out of hours as the staff are often very busy. In summary, the staff at the home have become like friends to me personally in how I am greeted and the invaluable assistance I am provided. Thank you for the care and attention that is provided to Mum

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Current Review Score: 8.5 (8.503)

Overview of Review Score

The Review Score of 8.5 (8.503) out of 10 for Windmill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.268 for Windmill Court is calculated as follows: ( (42 Excellents x 5) + (11 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 71 Ratings = 4.268

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.235 Points relating to the number of positive Reviews for Windmill Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (0)

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Frequently Asked Questions about Windmill Court

What types of Care is Windmill Court registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windmill Court provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Windmill Court have?

There are 34 Single Rooms.

What are the Facilities & Services at Windmill Court?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windmill Court to the centre of Wadebridge?

4.1 mile(s) as the crow flies, distance by road may be significantly further.