Windmill Court

St Minver, Wadebridge PL27 6RD
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8.5 55 Reviews
  • Windmill Court, Wadebridge
Windmill Court is located in the Cornish village of St Minver and is close to Polzeath and Wadebridge town centre. Local shops, library, hairdressers, pharmacy and post office are all within a short driving distance.

This purpose built care home provides care for the elderly offering a wide range of care and nursing.

Accommodation is provided for 34 residents in single occupancy rooms. All rooms come tastefully furnished and residents are welcome to bring their own furniture to add a homely and familiar touch.

The home is equipped with all the usual facilities – a 24 hour intercom nurse call system, televisions and telephone points in every room. The home also contains en-suite toilet facilities, bathing aids, assisted shower and well equipped laundry services.

The main building is bright and airy with large windows, providing views of the gardens and rural landscape beyond. The spacious dining room is surrounded by a leafy courtyard and a spacious lounge that has comfortable seating. The home also has an on-site hairdressing salon, a sunny conservatory and a secluded patio area.

Visitors are welcome at all times but staff kindly ask if meal times could be avoided.

The home has a well maintained garden and a secluded patio area for residents to enjoy during summer months. There is also a large car park, which can accommodate up to 20 cars.

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Care Provided by Windmill Court

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Buckley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Windmill Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,595
    • Self-Funded Nursing Care from £1,815

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Windmill Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting hours.


  • Parking

  • Parking available onsite


Windmill Court Reviews (55)

Total of 55, showing 21-40
8.5

Windmill Court has a Review Score of 8.5 (8.503) out of 10, based on 6 reviews in the last 2 years. Over all time Windmill Court has 55 reviews.

Overall Experience

  • 48
  • 5
  • 2
  • 0
  • 0

Date Published

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Review from John V (Son of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcome for my 96-year-old mother, beautiful room and very friendly staff. Everything was explained carefully to her and all the family’s questions were answered so we came away feeling confident that she will be cared for extremely well.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much for the review of Windmill Court, I am so glad that you have felt our warm welcome here. It is such a pleasure to have your mother living with us and we look forward to seeing you at the home soon.


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Review from Charlotte B (Granddaughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my grandfather received during his 5-week respite stay recently was absolutely wonderful. He is 97 and has dementia. The staff did everything possible to meet his needs and make him feel at home. As soon as we arrived I knew that he was going to be looked after well, the staff were so
helpful, making notes of his quirks and habits and were just so kind. Every time I rang to see how he was I was told what he had been doing such as singing group and playing bowls. Things that he loves that I hadn’t told them about so you knew instantly that they cared and were communicating with him well. It was a huge comfort for us to know that he was safe and being well looked after whilst we were dealing with a family emergency. We can’t thank them enough and wouldn’t hesitate in arranging another stay in the future.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much, Charlotte, for your review, it was such a pleasure to have your grandad staying with us. I will pass your comments to the team who I know will be so grateful, please do keep in touch. Thank you again, Michelle.


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Review from Bruce F (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided is excellent. There are appropriate numbers of well-trained staff who clearly care about the residents. The home is kept to a high standard. The residents are looked after with love and care.

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Review from S K (Friend of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care, fantastic staff.
I am very grateful and I could not be happier with the care provided, it makes a real difference to know our loved one is safe and happy.
Thank you to the team at Windmill Court.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much for taking the time to review Windmill Court, we really appreciate all your kind words which I will share with the team. Thank you again, Michelle.


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Review from Clare H (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Windmill Court in April 2017. She had begun to have falls frequently, often at night, and it became clear that she needed real ongoing support. Moving one's mother into a care home is an emotionally difficult thing to do. However, Windmill Court welcomed her with great kindness, and
they were kind to us (her children) as well. Three of us live too far away for frequent visits, particularly during Covid times, but my sister is very close by and keeps us constantly updated - with much detail.
We have found the level of care at Windmill Court to be excellent - and that is for nearly five years. Despite the deterioration of extreme old age, our mother is treated with kindness, patience and respect. There has never been a time when we have worried about the quality of care she is receiving. We feel very fortunate to have found a care home that really does care.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much for taking the time to write how you feel the care is at Windmill Court, I will pass your comments to the team and we are looking forward to seeing you at the home soon. It is so lovely to have your mother staying with us, thank you, Michelle.


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Review from Alana A (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in Windmill Court Care Home. He’s been so lucky to get a room here, it’s spotlessly clean, smells fresh every time we visit, the staff are just so lovely and friendly and the manager is very supportive and kind towards the needs of my dad. Knowing my dad is being well looked after
here is such a huge relief. I would 100% recommend this lovely home. Thanks, Windmill Court.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much for the lovely review which I will pass on to the team. It is a real pleasure having your dad living with us. Michelle


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Review from Virginia C (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I made the decision to find a care home for our mother about four years ago when she had had a series of falls. Windmill Court has been an amazing find for us. I visit regularly, being the nearest of us all, and there is nothing that escapes my notice. I can say with truth and complete
transparency that Windmill Court has exceeded our expectations in every way. My mother was welcomed to the home, and the fact that she wanted all her belongings around her, in the way of furniture, curtains, pictures, bookshelves etc. was completely respected and welcomed. She was told that this was her ‘forever home’ which meant a great deal to us all.
Many of the staff there are the same people as when she arrived, and they are wonderful. They know her and she them, and that is a source of great reassurance for us all. I have been able to visit any time I like, except for when Covid provisions came into play, and I know that she is in the best hands possible.

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Review from S P (Son-in-law of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been at Windmill for almost one year and has received the best possible care. She was entirely independent before her stroke so found it very hard to adapt to a very much smaller life where she has become very dependent on the staff who care for her. This has been done beautifully
and Mum now regards many of the staff as her good friends. Windmill is very lucky to have the new home manager, she has made some very good changes to the home, including creating new and useful roles for staff, and an increase in staff as a whole. I would recommend Windmill to anyone who needs this level of care.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much for your review of Windmill Court Care Home, I am so glad that you are so happy with the care and support that your mom-in-law has been getting from us here. I am always looking for ways to improve the home to benefit the lives of the people who choose to live with us and I do love to empower the team to be the best that they can be. Thank you again, Michelle.


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Review from K F (Granddaughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came to Windmill Court as, initially, a very temporary measure, but as time went on it was decided that she needed round the clock care, as a family we were really hesitant at first but the staff at Windmill Court have been very welcoming and understanding of my gran's needs which very quickly
put us at ease.
The home is like a 'home from home', very clean and bright, the staff are wonderful and full of fun (which put my gran at ease also) they include everyone with activities and the food is amazing, so glad she's safe and very well looked after, the whole "care home" experience is not just for my gran but for our family visiting, made to feel very welcome on visits and included every step of the way with decision making.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much for making these comments that I will pass to the team here at Windmill Court. It is such a pleasure to have your gran living with us and enjoying her time here. Looking forward to seeing you soon. Michelle


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Review from J F (Granddaughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has lived in Windmill Court for over a year now. The staff have been amazing. They have wonderful activities, lovely food. Gran is very well looked after and has made some wonderful friends. Cannot thank all the staff for the support they have given Gran and the reassurance to family. Thank
you.

Reply from Michelle Wray, Manager at Windmill Court

Thank you so much for the wonderful comments, it is a pleasure to look after Gran and we look forward to seeing you at the home soon.


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Review from Nick R (Son of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the times I visited I found the staff extremely helpful and friendly. Mum wasn’t long at Windmill Court but she was well looked after by all the staff and made as comfortable as possible seeing she arrived there soon after a partial hip replacement and a broken wrist.
I would seriously recommend
Windmill Court and wish I had put her there from the start.
Thank you one and all.

Reply from MIchelle Wray, Manager at Windmill Court

Thank you, Nick, it was an absolute pleasure welcoming your mom to Windmill Court and making her comfortable during her stay with us.


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Review from Kerry C (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care Dad receives at this care home. As Dad has very complex needs, he is always well cared for and the staff treat him with the greatest respect. The interaction Dad receives from staff really does make a huge difference to us all, especially to him as we know how
difficult this adaption has been for him. It gives us peace of mind knowing that Dad is being cared for by the wonderful staff here.

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Review from Christine S (Niece of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle came into Windmill Court to have one month of respite care as he had just lost his wife and was not coping at home. After the month was up we asked him if he was ready to go home but he said that he wanted to stay there and said he did not want to go back. We knew he was being well cared for
and had all the comforts of home, so were happy for him to stay, if that is what he wanted. He has been here since July 20th 2020 and is now 98 years old. He has become quite frail but we are very happy that he is getting the best care available. He is very comfortable in his own room with his own facilities and his own comforts around him. We are happy he chose to stay, as he has the best of everything. Thank you for his care.

Reply from Sandra Tucker, Home Manager at Windmill Court

Thank you so much for taking the time to send your feedback. We are delighted that you are happy with the care we are providing for your uncle here at Windmill Court and that he is happy living here with us.


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Review from Ruth M (Daughter-in-law of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last 18 months of her life at Windmill Court and we couldn’t have wished her to be in a better place. She received outstanding care from the outset. Management were supportive and accommodating. The staff were professional and attentive. The Activities Co-ordinator was particularly
supportive and made my mother-in-law’s last 12 months both stimulating and enjoyable, until her declining health became restrictive. On the whole, she was treated with kindness and dignity throughout. As a family, we were always made welcome to visit (pre-COVID) and during COVID lockdown, felt that Management dealt with the difficult circumstances extremely well, keeping everyone safe. We would recommend Windmill Court most highly.

Reply from Sandra Tucker, Home Manager at Windmill Court

Thank you so very much for taking the time to send us such positive feedback about the care we were able to provide for your mother-in-law during her time spent with us here at Windmill Court. It's wonderful to read how you felt about the level of care we were able to provide and that the dedication of our staff was so appreciated. I will ensure this is shared with the wider team, who will be both delighted and rewarded to read your comments.


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Review from Rory S (Nephew of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my aunt’s first experience of a Care Home. Although initially reticent, she quickly came to realise how the staff were there to make her life simpler and safer. Being mentally acute, she quickly made a number of friends amongst the staff who I believe, in return, have enjoyed her wit and willingness
to engage and converse. The security that the Home offers, the care and diligence of the care staff and the proactiveness, flexibility and approachability of the management element have all been very much appreciated, particularly during COVID times when personal contact has been limited. In this, my aunt’s and my own experience of the Home, has only been highly positive.

Reply from Sandra Tucker, Home Manager at Windmill Court

Thank you so much for your kind words about the care we are able to provide for your aunt. Our staff members will be both rewarded and motivated to hear that their high level of care and support has been much appreciated by both yourself and your aunt.


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Review from Janet H (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of November 2020, it was recognised that my Mum was not going to recover from the infection she had. Myself and my brother and sister were all allowed to visit Mum, to say goodbye to her and right until the end, someone was with her all the time. All the staff were so kind and treated us
all with respect, making sure Mum was comfortable and not in any sort of distress. They arranged for subdued lighting and background music in the room, which just felt right.

Reply from Sandra Tucker, Home Manager at Windmill Court

Thank you for taking the time to write about the care we provided for your mother. It was our privilege to care for her during the time she spent with us and it means a great deal to all the staff here, to hear your kind words. Sincerest condolences to you all.


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Review from Sue W (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to move Mum into a nursing home after caring for her in her own home and in my home, but it was the best decision we made. So much better for her and the home and its staff far exceeded our expectations. She stayed there for over a year needing 24 hour care until she peacefully
passed away in July. From the managers to the cleaners, the staff were compassionate, caring, kind, gentle, respectful and professional at all times, always putting the needs of the residents as a priority and nothing was too much trouble. The home is so clean, fresh and welcoming, the food is amazing, fresh, healthy and home cooked. We have nothing but praise and gratitude to Windmill Court and their handling of end of life care made it so much easier for us at a very difficult time. I would have no hesitation in recommending the home as a wonderful place to look after your loved ones or indeed a place to spend your golden years.

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Review from Linda G (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent just under 7 months at Windmill Court until her death in July 2020. We were very fortunate to find her a room here as this home is renowned as being one of the very best in Cornwall, and this did certainly prove to be the case. She was very happy during her stay and insistent that she would
not move anywhere else. All the staff at Windmill Court were very kind and made her feel at home. The food was of very high quality and while she was able to eat, she always enjoyed her meals. Our sincere thanks go to everyone working here and to the local management for their compassion and thoughtfulness in assessing the needs of each individual.

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Review from Fiona D (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had a fall in late winter 2020 and went downhill over the following weeks, losing weight and losing mobility. The Covid-19 lockdown struck just when she needed care most, I was lucky to find her a place at Windmill Court for respite care: During her stay staff were caring, welcoming and understanding,
they encouraged her to eat better, regain her mobility and generally start enjoying plenty of chats again.
Despite the appalling comments of PM Johnson about care homes and care workers I have to say that the home was incredibly well managed and the whole staff worked hard to cover the shifts of other carers who were on sick leave; some went beyond the call of duty, left their families and moved into the home in order to reduce the risk of the virus infecting patients. PPE rationing affected the home in the early weeks but management found new systems to reduce infection risk to the minimum. Not only were Mr Johnson's comments wrong, they were insulting. Thank you Windmill Court!

Reply from Sandra Tucker, Home Manager at Windmill Court

Thank you Fiona, it was an absolute pleasure to care for your mum. I will share your review with all of the team who I know will appreciate your words of support. We worked very hard over the last few months to ensure that we remained COVID free at Windmill Court. We wanted to protect our residents and staff team but also ensure that they feel safe and continued to enjoy the day to day life. We couldn’t have done this without the continued support and understanding from family and friends. I’m so pleased that you feel your mum enjoyed her stay at Windmill and that we were able to support her to enable her to return home. Kind regards Sandra.


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Review from Mary V (Respite Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In need of more shower facilities.

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Current Review Score: 8.5 (8.503)

Overview of Review Score

The Review Score of 8.5 (8.503) out of 10 for Windmill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.268 for Windmill Court is calculated as follows: ( (42 Excellents x 5) + (11 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 71 Ratings = 4.268

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.235 Points relating to the number of positive Reviews for Windmill Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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