St Benet's Court

32 College Road, Newton Abbot TQ12 1EQ
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9.9 51 Reviews
  • St Benet's Court, Newton Abbot
St Benets Court was established to cater specifically to those requiring additional support, particularly due to physically limiting conditions.

The fully trained staff at St Benets Court are well known for their kindness, patience, and a caring approach. They collaborate with residents and their families to help them regain their independence, offering a variety of specialist equipment and technology to enhance their quality of life and reach personal goals. Whether the objective is to feel secure and independent, regain mobility, or enhance social aspects of life, every resident is regarded as important, and the home is committed to assisting them in living life on their terms.

Through the "Mind Body and Soul" activities programme, St Benets Court strives to alleviate the progression of certain physical conditions, while also fostering and maintaining residents' connections to the external world and their loved ones, recognising the significance of family and friends in individuals' lives.

Providing a sense of community, enrichment, and friendships, the personalised care packages at St Benets Court are tailored to align with individuals' lifestyles, placing them at the core of their support.

Prospective residents are invited to consider joining St Benets Court, where the emphasis is on helping individuals live the life they desire, in the manner that suits them best.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

Show St Benet's Court on the Map

Care Provided by St Benet's Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Dower (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for St Benet's Court

  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £995
  • (these prices are only a guideline, please contact St Benet's Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Benet's Court Reviews (51)

Total of 51, showing 41-51
9.9

St Benet's Court has a Review Score of 9.9 (9.882) out of 10, based on 24 reviews in the last 2 years. Over all time St Benet's Court has 51 reviews.

Overall Experience

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Review from Jeanne T (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having my grandmother here, it was the first place we thought of for my mum because the care has always been excellent and it's nice to see that the same male carer is still here and remembered my mum's mum. As her needs have increased, so has the care and nothing is too much trouble.

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Review from Laura P (Day Care) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy every minute of being here. I like the home and the people in it, especially the manager. She always has time to accept my wishes to see her and any problems I have personally, she helps me with. The staff are very good, they listen and conduct themselves well. I enjoy my meals, although I don't
have a big appetite, they prepare my food especially for me as I cannot chew and swallow properly. When I stayed here, I found the conditions good, and the attention good. The room was clean and fresh and the bed was made up very well.

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Review from David E (Husband of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the level of care. My wife seems quite settled and shows no sign of distress. Very happy.

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Review from Julia W (Daughter of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the high standard of care my mother has received since moving into St Benet's in January 2019. They have always been aware of her individual needs.
I have been particularly impressed with the response when my mother has been unwell or needed medical treatment. We have
felt fully informed and impressed by the staff's vigilance.
Staff have also been very helpful in supporting me to support my mother in the best way regarding her issues with memory.

Reply from Paul Nery, Owner at St Benet's Court

Dear Julia, Thank you for your kind review. We always try to treat everyone with dignity, kindness and respect.


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Review from Ann R (Respite Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I cannot live in my home, St Benet's Court is the next best place to be. The only problem is laundry day. Attention from managers and day carers are excellent but some carers overnight are 'less caring'.

Reply from Nikki Rogers, Director at St Benet's Court

Thank you for your kind comments and we are pleased that generally you feel everything is excellent. Please rest assured that we will look into any negative comments we receive and let you know the outcomes


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Review from C S (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother (89 years) has suffered from dementia since 2015 and was cared for by my father who has since died who too for a short while, was as St Benet's.
The staff have been so kind and caring towards them both. Mum settled very quickly, made friends with staff and residents alike. She loves the company
and all the daily activities and she feels safe and at home there. Staff are so caring, patient and respectful. Mum is always clean as is the home. Whenever I have needed to speak to management, the office door is always open, as it is for the residents too.
They always have the time for us. Mum is so much calmer since being there and I believe it is down to the loving, caring environment. I would be quite happy to recommend St Benet's to anyone.

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Review from Lyn W (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to St Benet's from Surrey to be near family soon after my step-dad died. It was a traumatic time especially with the memory loss of Alzheimer's.
What can I say that isn't anything other than positive about the staff at St Benet's. They are a second family to Mum, patient, kind and know how
to jolly her along her when she has a down day. Mum has always taken pride in her appearance and care staff spend time helping her coordinate scarves with jumpers so she always looks smart. Those caring touches make all the difference and don't go unnoticed.
Office staff make time to discuss mum's care even when busy and we never feel we have popped in at an inconvenient time.
Kitchen staff make every effort to cater for her even making bacon sandwiches early in the morning! Residents get along well and mum has a lovely friendship group. There is lots of laughing and joking.
We can't thank them enough for helping mum to find enjoyment in life again.

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Review from Neil P (Friend of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a very frequent visitor to this care home over the past 5 years, I have finally decided to write a review. In the last 5 years the standard of care, support, given to the residents is of an impeccable standard, more so in the last 12 months with a new deputy manager that has progressed up through
the chain and has thrived to support staff and services users to the maximum. The home is of a high quality, everywhere nicely decorated and the facilities bathrooms. Kitchens. Lounge immaculately clean, from an overview of this care home dedication from all staff, give the home a calm and relaxed atmosphere, time is properly given to each of the resident's needs, with dignity and respect. The lovely manager of this home has so much compassion for the staff and residents she makes this home complete. A massive well done for such a hard dedicated 24hour care provider would recommend massively to anyone that needs that extra special touch for their loved ones.

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Review from G H (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here, so I am happy as well.
Thank you all. Continue your good work.

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Review from Penny H (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever you walked into the home you were always welcomed by everybody. If family or friends visited from a long way off a tray of tea and coffee was always brought up to my mother's room. If I was ever concerned about my mother's health and I spoke to the staff they always knew when she was not well.
Her care when she was ill was excellent and the care she received the last two days of her life was impeccable. She was given complete dignity and full care for the unconscious patient. The room always looked clean and she was allowed what she wanted for breakfast and whenever she wanted it.
The staff were always polite and very patient with my mother as she was very deaf.

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Review from SH (Relative of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's arrival was very welcoming and stress free. Thanks to the friendly, conscientious staff and efficient management team. Thank You.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for St Benet's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for St Benet's Court is calculated as follows: ( (242 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 272 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Benet's Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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