Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.
No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.
Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.7 (9.681) out of 10, based on 14 reviews in the last 2 years. Over all time Devonshire House and Devonshire Lodge Care Home has 96 reviews.
Review from S F (Daughter of Resident) published on 17 March 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home
Thank you for your review of Devonshire House & Lodge Care Home! We're very pleased to hear that your Mum is settled and well looked after by our fabulous team. Kind regards
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Review from K F (Daughter of Resident) published on 11 March 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home
Our team at Devonshire House & Lodge Care Home pride themselves on providing a well kept and and clean environment for their residents and their families. The activities at Devonshire House & Lodge are excellent and always popular and we hope your Mum gets to join in with lots of them! We're very pleased to hear that your Mum is so happy! Kind regards
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Review from R F (Son of Resident) published on 11 March 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home
Thank you for your review of Devonshire House & Lodge Care Home! It's so lovely to hear that you find the home wonderful, and that the staff are caring and professional; they do work incredibly hard to provide the best care possible for your mother. The activities at Devonshire House & Lodge are excellent and everyone loves to join in! Kind regards
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Review from J W (Daughter of Resident) published on 11 March 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home
Thank you for your review of Devonshire House & Lodge Care Home! It's wonderful to know that you are happy with your Mum's care and that she is safe and happy with us. Devonshire House & Lodge do have an excellent array of activities and they are always popular, we're glad your Mum enjoys them, too! Kind regards, Clare
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Review from Sally H (Regular Volunteer) published on 13 December 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home
Thank you for your kind review of Devonshire House and Devonshire Lodge Care Home. We were delighted to receive our rating of Good by CQC, it is a accurate and great reflection of the standards provided at the care home. Our team work hard at Devonshire to provide the best care and environment possible and they are always happy to help and answer any questions. Thank you for being a part of our team providing coffee mornings and activities - we love having you with us! Kind regards.
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Review from J H (Respite Resident) published on 12 June 2024
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Thank you so much for your wonderful review and for the 5* rating! It's great to hear about your experience of living at Devonshire House. I have asked the Management team to look into risk assessing the night checks you have to see if they can reduce the frequency safely. They will have a chat with you about this. Thanks so much once again for taking the time to write such a great review.With best wishes.
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Review from Kate R (Daughter of Resident) published on 24 April 2024
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Your review has made me smile as I can just imagine her there. The team is wonderful and it's great that you have been able to share this with best wishes.
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Review from Nigel R (Son of Resident) published on 18 April 2024
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Thank you so much for submitting your review. It's great for new care seekers to read genuine reviews from family members.It's lovely to read how settled your mum is and that she's enjoying the activities. It is a great place to live! With best wishes.
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Review from A O (Daughter of Resident) published on 15 April 2024
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Thank you so much for writing a review. I have asked the management team to look into the issues you have raised. With best wishes, Managing Director.
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Review from R Y (Daughter of Resident) published on 20 November 2023
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
What a lovely review, thank you.
Devonshire House and Lodge is the perfect place, with person-centred care at our heart.
With best wishes.
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Review from Steve K (Son of Resident) published on 30 October 2023
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
What a truly wonderful review. Thank you so much for taking the time to write your thoughts and give us a 5* rating. It's great to hear about your mum's experience of life at Devonshire - always plenty to do and fun to be had!
With best wishes.
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Review from N E (Daughter of Resident) published on 6 October 2023
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
What a lovely message, thank you so much for taking the time to write it.
It would be great if you would let the Home Manager, know the name of the nurse you mentioned so that she can have formal recognition of the great work she does. I'm glad that you feel your dad is happy and well cared for.
With best wishes.
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Review from R P (Daughter of Resident) published on 14 September 2023
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
What a wonderful review and 5* rating! Thank you so much for taking the time to share your thoughts. I'm glad to read that your Mum is well looked after.
With best wishes,
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Review from Nicola E (Daughter of Resident) published on 13 April 2023
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Thank you so much for sharing your positive experience of your dad moving to Devonshire House.
It is great to read how welcoming the team were and that your dad is enjoying his new home.
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Review from Alison R (Daughter of Resident) published on 28 February 2023
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The chef catered so brilliantly for all his dietary needs and he very often got his favourite meals cooked just for him and some gorgeous desserts which made him smile so much. The staff also treated us like family and we ourselves made friends for life. I will always be eternally grateful to all the staff for how they made dad's last years so wonderful and so much more exciting for him. He was always treated with dignity and love and we couldn't ask for anything more. An amazing home and amazing people. Thank you.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Firstly, I'd like to say how sorry I am to hear you have recently lost your dad.
Thank you for taking the time to write such a wonderful review. It's great for the team to see what a difference they have made, not only to your dad during the last few years but also to yourself and your wider family.
With best wishes
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Review from S C (Daughter of Resident) published on 7 February 2023
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Thank you so much for taking the time to write such a wonderful review. I love reading that your Mum feels 'at home'. It's also great to read about the positive impact that the quality of care has had in giving you peace of mind.
With best wishes.
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Review from Andrew D (Son of Resident) published on 1 December 2022
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Thank you so much for sharing your thoughts. It's good to read that your dad is very happy at Devonshire House.
Best wishes.
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Review from Susan D (Niece of Resident) published on 23 November 2022
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
What a fantastic review. It's great for the team to read what a positive impact they have on their residents and their loved ones.
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Review from Eileen F (Partner of Resident) published on 29 June 2022
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
Thank you so much for submitting a review. It's great to read how both you and your partner are finding things. The gardens really are a wonderful place to spend time.
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Review from Dudley M (Husband of Resident) published on 29 June 2022
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Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home
What a wonderful review. Thank you for including all the teams within Devonshire. It's everyone working together that creates a great environment for our residents to live in.
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The Review Score of 9.7 (9.681) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.772 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (132 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 167 Ratings = 4.772
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 14 Positive Reviews ÷ 15.4 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Jul 2024
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Job Title: Registered Home Manager
Joined: 2024
Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.
I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.
This includes running a variety of health and social care care services within charities, private organisations, and local authorities.
Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.
Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.
Job Title: Clinical Lead
Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.