Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.8 99 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.

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Care Provided by Devonshire House and Devonshire Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Melanie Isherwood (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 18+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Devonshire House and Devonshire Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.


Devonshire House and Devonshire Lodge Care Home Reviews (99)

Total of 99, showing 21-40
9.8

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Devonshire House and Devonshire Lodge Care Home has 99 reviews.

Overall Experience

  • 67
  • 28
  • 4
  • 0
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Date Published

99
9
13
17
82

Review from Susan D (Niece of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was brought directly from the hospital to Devonshire House rather late in the day due to transport difficulties from the hospital. We arrived shortly after her to ensure she settled in - we needn't have worried! The staff could not have done more for her, despite the late hour. She was comfortable
in bed, had a snack/tea, and her possessions were being inventoried and put away. We visited with my aunt, and she said it was the best care she had received. My impression of her first month, care was provided, top-notch and excellent communication.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a fantastic review. It's great for the team to read what a positive impact they have on their residents and their loved ones.


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Review from Eileen F (Partner of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has only been at the home for a couple of days but has found everyone very helpful and attentive. His meals have been very nice, the activities in the garden in this lovely weather have been great.
Wonderful grounds for visitors to sit with him.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for submitting a review. It's great to read how both you and your partner are finding things. The gardens really are a wonderful place to spend time.


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Review from Dudley M (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Purpose-built facility with good space control and stimulating fittings. Garden excellent, stimulating space and very well maintained. High cleanliness standards and care of a very high level - staff pleasant, caring and hardworking. Management is open and responsive with good leadership skills and
good relationships with both staff and residents. Entertainment/stimulation is excellent. Catering of consistently high level, good range of food, well cooked/presented.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a wonderful review. Thank you for including all the teams within Devonshire. It's everyone working together that creates a great environment for our residents to live in.


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Review from Paul B (Son of Resident) published on 29 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided for my mother have been incredible.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a great review. Thank you so much for letting us know how you feel.


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Review from Theresa D (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to the Devonshire House Care Home for post-op respite care for approximately 3 weeks. This was the best decision we made for Mum as a family. The care she received from the moment she arrived to the time I took her back home was amazing. We were greeted on arrival by the care team who went
above and beyond to ensure Mum was settled in her room and she was immediately offered refreshments and time to get settled, followed by a full induction of the care setting, which was a real home-from-home. The staff were attentive, caring, supportive and very kind. The home was spotless and beautifully decorated with a calm homely feel and we could not have wished for better care and support for Mum during this challenging and difficult time for her. I cannot thank the staff at Devonshire highly enough for all the care and support they gave to Mum and the reassurance they offered to me. It gave Mum the security and confidence to adjust from her operation - thank you.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a wonderful review. Thank you so much for taking the time to submit it. It's so important for the team to see what a positive impact they have, not only for the people who live at Devonshire but also their wider family and friends.


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Review from Penny T (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who has advanced dementia and complex health needs, has been a resident at Devonshire House since August. The staff have worked hard to improve his quality of life by overcoming his fear of hoisting. On arrival he was bed-bound but through their perseverance, he is now out of bed daily, mixing
with other residents and able to feed himself. Staff work incredibly hard but are unfailingly kind and helpful to residents. They are pleasant to deal with and respond quickly and efficiently to any queries or requests. This is a well-run home and I'm very happy that Dad was able to move here.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your lovely review and testament to the great work of our team members. I'm glad your dad is doing well.


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Review from Bernard H (Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived after a long period in hospital for a recovery period. Immediately welcomed by friendly, caring staff who have always provided for my needs with courtesy, care, and friendliness. It has given me a place of security and calm to cope with my unsettled health.

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Review from S G (Friend of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems very happy here, she likes her room, enjoys the food and feels safe and secure. She is complimentary about the staff and has no worries or concerns which is lovely to see.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a wonderful review. Thank you so much for taking the time to share your thoughts with us.


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Review from Geoffrey T (Son-in-law of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always spotlessly clean. The garden is brilliant. The staff looking after Mum is second to none. She is extremely lucky to have been given a place here.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a wonderful review - thank you so much for taking the time to submit it.


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Review from Christina H (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, very impressed with the home, very clean, organised, can not fault my visit to see my mum.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to submit a review. It sounds like everything is going well for your mum.


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Review from Connor G (Grandson of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so good, they helped with the visit for me and my grandad to see my Nan. It’s clean and well thought out for a safe visit to visit our loved ones. The staff should be so proud of themselves, they’re amazing.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your review - the team members are amazing. I'm so glad you are now able to visit your Nan.


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Review from Dave W (Son of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on MV2 are always helpful and go the extra mile.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for submitting your review. The team is fantastic across Devonshire House and Lodge and as you say, do go that extra mile to make a difference to the people they care for.


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Review from S P (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for submitting your review. It's great to see that you rated the home so well. Thank you.


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Review from K M (Son of Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with what I have seen.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you for taking the time to submit a review. It's great to know that you are very happy.


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Review from Graham W (Son of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care and enjoys the activities. The staff are all helpful and look after mum very well.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to submit a review. It's really great for the team to get such positive feedback. I'm glad you feel your mum is looked after very well.


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Review from P B (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only been into the home twice since March due to Covid restrictions so marking the home was difficult.
Since early last year, I've only been able to visit "in person" 4 times. The last two visits have been with us opposite sides of a full-height plastic screen.
The 1st visit of this type was
not good as we couldn't hear each other, the 2nd was better as the home had purchased a 2-way baby monitor but it was still not a good experience.
One of the activities ladies has kept us in touch by using her own phone to enable us to use WhatsApp, but I long for the day I am able to visit in person and be in the same room together which, and rightly so, I'm unable to do now.
Government propaganda showing people visiting their relatives in person in care homes is cruel and thoughtless when the reality is that it is NOT possible and is unlikely to be for some time yet.
The care home is doing a good job of keeping residents alive but the situation is taking its toll mentally on residents and relatives.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you very much for your feedback. We completely understand what a difficult situation this is for our residents and also their loved ones as many of us are also experiencing the same thing first hand. I will ask the home to review how the monitor is working or if there is something else we could put in, in its place. Nothing is as good as being able to hug your loved one but we must follow National and Local Government guidance in order to keep everyone as safe as possible.


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Review from J T (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Conservatory visit with my dad today through glass screen. They were ready when I arrived went to fetch dad. Comfortable and warm conservatory. Dad always confused but glad to see me. (Only seen three times since March 2020). Upset when leaving but hopefully this time will be back in two weeks. Would
like to do test so I can hold his hand soon.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for writing a review. It must mean a lot to be able to see your dad and it will be wonderful when you can once again hold his hand safely.


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Review from A B (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of accommodation and friendly helpful staff.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you for your review, it's great that you seem pleased and the team members are friendly and helpful.


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Review from S T (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the staff is outstanding! They are angels how they care for my mum especially with the extra extreme circumstances with covid.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you for taking the time to write this review. It is wonderful that you have recognised our very special team.


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Review from Catherine A (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Devonshire House for respite as I had hip surgery in October and became a permanent resident because I very quickly realised that the staff were able to do so much more for her dementia.
The staff are so very caring and, during these times of covid, are doing everything they can
to make sure that I am not worrying about her.
I had my first window visit with her today and could see for myself how much the staff love her and care for her and for that I say a very big thank you.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your wonderful review. I am so happy you have been able to have a window visit. It's so good for the team to know what a difference they make, not only to your mum but also in giving you that reassurance.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (165 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager

Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.


Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.