Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.8 99 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.

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Care Provided by Devonshire House and Devonshire Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Melanie Isherwood (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 18+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Devonshire House and Devonshire Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.


Devonshire House and Devonshire Lodge Care Home Reviews (99)

Total of 99, showing 41-60
9.8

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Devonshire House and Devonshire Lodge Care Home has 99 reviews.

Overall Experience

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  • 28
  • 4
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Date Published

99
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Review from K A (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to Devonshire House in May 2020 during the testing and stressful lockdown time for families and staff. The team at Devonshire House have welcomed Mum with care and sensitivity during these difficult times. Mum appears to be settled and doing well in the home. The staff make the time to assist
the family to do regular video chats with Mum, which we all know is so vital while we are all in lockdown. Thank goodness Devonshire House is a real home for Mum that seeks to look after her dementia needs. They are a credit to the care home system.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a wonderful review; thank you for taking the time to write it. It's great to read that your mum is so settled.


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Review from Nadyne E (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Devonshire House for two years and we have been very pleased with the levels of care and very impressed with the standards of cleanliness and individual attention. The staff are always kind, attentive and helpful and give mum the personal touch. Mum has very complex physical and mental
difficulties and we feel that they not only understand her but go out of their way to accommodate her needs and make her everyday experience as positive as possible. We are so grateful for this care and just want to say a huge thank you to Rachel and the whole team at Devonshire.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write this lovely review. It's great for the team to see what a difference they make not only to their residents but also the wider families.


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Review from Sarah R (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the nursing dementia part of Devonshire House since the beginning of 2020. Despite recent news about nursing homes and Covid 19, I actually feel so relieved that my father is now a resident at Devonshire rather than having care at home. The team are being so careful about hygiene,
infection control and social distancing. It is much harder for nursing staff and activities coordinators with lockdown as the wide range of external activity providers are currently unable to come in. The staff are doing a wonderful job to provide a wide variety of interesting activities themselves. My father enjoys physical activities with balls, or games, such as dominoes, pamper sessions, ensure residents feel cared for, but also look smart with hair cut and nails manicured. We have just started group video calls and myself and my sisters can have a catch up with Dad and the staff, the social media pages also have exciting insights into residents days and the staff’s sense of fun.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a lovely review - thank you. We are so grateful for the technology that enables residents and their loved ones to stay in touch. Thank you also for acknowledging what a great job the team are doing.


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Review from Diana J (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming environment. Carers and nurses are professional, patient and go 'above and beyond' to ensure care is individualised to meet Mum's needs; this even includes giving her the odd glass of wine in the evenings, which she thoroughly enjoys.
Residents are kept stimulated with
singers/entertainment, and always appear happy; such a relief to know she is being so well cared for.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for your review - it seems as though the team really know your Mum.


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Review from Shayne K (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say my mum who’s a resident is being well looked after by the staff and one care lady, in particular, has kindly used her own mobile phone to allow me to video call my mum. A very kind caring lady, so thank you to her.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write a review. It's great to see that you have managed to 'see' your mother albeit virtually.


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Review from Sandra D (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this period of the COVID-19 pandemic, it is so reassuring to know that my stepfather is being so well cared for. I live over 320 miles away so the social media posts showing dad so well and happy have been great. I must say a specific thank you to the activities clearer for all of her hard
work and especially for enabling video calls. To know dad is so well cared for removes anxieties for the family at this difficult time. Thank you to all the team.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for your review. It is wonderful to see how homes have been creative in not only keeping the spirits up of residents and themselves but also how they have been sharing that with the wider world.


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Review from Chris J (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright and cheerful welcome was how I remember my first day visiting the home to look around. We celebrated when a bed became available some weeks later. Without fail this is a great place with such caring people who do everything and more to ensure all are safe, well supported and cared for with
dignity and respect. The whole home is full of smiles and laughter and within each section of the home, the care needs are met with compassion and understanding. We are so thankful our dad is there with you all and can’t thank you all enough for all you do each day with such energy and enthusiasm. Well done team Devonshire. Outstanding in every way, every day!

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a fantastic review - thank you so much for taking the time to write it. It's great for the team to hear what a difference they make to everyone who steps inside Devonshire House.


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Review from Deborah M (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend this home. My mum has been here for nearly 2 years, it has been very hard as mum has Dementia. Mum was still aware of her surroundings when she went in and was very scared. The love and support from everyone there, when times are hard, they not only support mum but me as well.
I know mum is safe, very well cared for, mum has been in a few homes, this is by far the best with just the nicest people who really do care. I can’t thank them enough for taking mum through each stage and comforting her, mum isn’t the easiest they are so patient. In this current situation they know it’s been hard but they kept her safe and busy and family involved. Thank you, everyone, at Devonshire.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for your review. It's lovely to read what a difference the team have made not only to your mum but also to you.


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Review from Debra H (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for 5 weeks after a bad fall at home. She settled in very well and we found all the staff to be very caring. Nothing seemed to be a problem with the care taken to make my mum feel at home. She very quickly made friends with other residents and would meet them for meals and activities.
So from my sister and I a big thank you to all the nurses of all grades. And to maintenance guys for help with tv and lighting. And activities staff for all they put on mum enjoyed it. Cleaning staff too, the place is so clean. The meals there are fantastic all cooked fresh in open kitchens you can see into where again all the staff were friendly. The food is also grown in the gardens and stunning in summer I have heard but its Jan and cold. Even on leaving I was helped out by a member of staff with the heavy items. So a big thank you to all.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write this lovely review. As you suggest it really is a whole team effort to create such a wonderful home for our residents. It will be great for the team to see how what they do makes such an impact.


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Review from Bill J (Son of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Devonshire House showed Dad the utmost care and love, you would not have imagined. From their sheer professionalism to the little things that make a difference, the care Dad received was first class and I write this review to counter the horror stories one hears about some nursing homes.
I give the Devonshire top marks!

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

How lovely of you to write such a heartfelt review, thank you. It always good for team members to hear what a difference they make to everyone.


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Review from J M (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved in here, it's an amazing place, the care is second to none. Staff are caring and happy. We were recommended this place and have not been disappointed.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

That's great news that the home and team have met your expectations - many thanks for taking the time to let us know.


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Review from S R (Friend of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst visiting a friend, we sat in the communal area where activities were being done. I was very impressed with the activities coordinator and how well she interacted with the residents. We were also offered a cup of tea.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write a review. Activities are such a huge part of the service we deliver. It's great to know that we have such a wonderful team member delivering this service.


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Review from Gary M (Son of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Devonshire House for 12 months now. I can only say that the care he has received has been excellent. The staff are friendly and caring and are doing all they can to make Dad comfortable. His room is clean and his needs are well met.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for this lovely review. It will be great for the team to receive this feedback.


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Review from S H (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel Dad is safe, well and cared for here. He enjoys the activities and being out in the garden enjoying the surroundings and the pond. The staff are really good with Dad. He is well looked after and enjoys the food. They are friendly and make him laugh.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write a review. The gardens are particularly lovely at Devonshire House, I'm glad your dad enjoys them.


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Review from L H (Son-in-law of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was the first time taking the father in law to a group. As it was a lovely day, we went to the garden. It was great to listen to the short stories read by the carer/activity person but was even better to hear the memories of the residents in the group. There was plenty of smiles and laughter which
was great to see. The group leader engaged the whole group well.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write a review. It is lovely to hear what a positive experience everyone had during that particular activity. The gardens are a lovely environment for such an activity.


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Review from A T (Friend of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted from hospital. Warm, caring staff, clean room and corridors, lots of tender loving care. Good management and activities. I was well pleased with her care and some staff going the extra mile- often working overtime. Thank you.

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Review from Sara S (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is amazing, friendly staff who will go out of their way to help, whether it's mum or myself. The home is very clean. Value for money and activities are great so mum can get involved and she can interact with people.

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Review from K M (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was put into Devonshire House after a series of hospital visits lasting from 1 week to 5 weeks. She is being cared for in the best way. Her health has improved due to staff ensuring she is eating and drinking well and her meds are being taken care of. Also, the extra bits of care as social interaction
are taken care of. All staff going that extra mile.

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Review from Teresa B (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and patient. They treat Mum with respect even when nowadays she can be quite trying.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write a review. It's great for the team to feel appreciated.


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Review from N M (Sister of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been there for 3 days but I have been impressed with the care and attention she has already been given.
From our first visit, we have witnessed a calm, clean and very caring environment with happy staff who genuinely care for their residents. After a lengthy hospital stay my sister
needed a lot of attention and reassurance which she was immediately given, this has enabled her to already make progress with her mobility and environment awareness.
Experienced and dynamic staff have encouraged my sister to be more active. All our concerns as family members have been addressed swiftly and efficiently. We are always made to feel welcome and really well looked after ourselves, as family members.
The management team seem to be making many positive changes including in the garden which will look stunning in the summer with a new pond, a mini butterfly farm and numerous patio areas. We are just so grateful to the manager and the activities coordinator and all the staff who are all so kind and caring.

Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for your great review, your kind words are much appreciated. Being able to write such a review after a relatively short stay at the home is a testament to how much of an impact the dedicated staff team can have on a residents daily life. They are a super team with great leadership and they continue to do the very best they can to ensure that new residents become 'part of the family' very quickly. As for the garden, that is going to be 'second to none' in the whole of the southwest!! Kind regards


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (165 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (2)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager

Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.


Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.