Cadogan Court

Barley Lane, Exeter EX4 1TA
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9.5 44 Reviews
  • Cadogan Court, Exeter
Purpose-built in 1986 and refurbished in 2005, the Home is situated on the outskirts of the historic city of Exeter with views over the city to the Cathedral.

It is within easy reach of Dartmoor, Exmoor and the nearby seaside towns. The Home is surrounded by well-maintained gardens, which have disabled access, and a number of seating areas.

Cadogan Court is registered for residential care, nursing and residential dementia support with the dual benefits of individual rooms and shared communal areas.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Cadogan Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Walker (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cadogan Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,039 – £1,434
    • Self-Funded Residential Dementia Care £1,676 – £2,193
    • Self-Funded Nursing Care £1,685 – £2,210
    • RESPITE Self-Funded Residential Care £1,143 – £1,578
    • RESPITE Self-Funded Residential Dementia Care £1,844 – £2,412
    • RESPITE Self-Funded Nursing Care £1,854 – £2,431

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Cadogan Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Cadogan Court Reviews (44)

Total of 44, showing 21-40
9.5

Cadogan Court has a Review Score of 9.5 (9.472) out of 10, based on 10 reviews in the last 2 years. Over all time Cadogan Court has 44 reviews.

Overall Experience

  • 35
  • 8
  • 0
  • 1
  • 0

Date Published

44
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10
34

Review from Jacqueline M (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad (in his 90s) as with many older people was adamant about not going into a home and yet he was lonely, not quite able to cope alone and unsafe. He has been happy there these last 15-months. We made his generous room with ensuite his own space with familiar bits from home. There is a routine, he
likes the staff and has made friends of other residents. He can have a banter; it's a cheerful place. He can't cope as independently as he thinks, but if he were able, he could be independent. Equally, he is now prompted to participate in a timetable of activities. He loves the food and the friendly formality of a hotel like the dining room. There is a choice of spaces to sit, outside garden. On visits we can visit a lovely city, cafes, Dad likes the pub and the barbers. It just has a homely feel, and it's easy to come and go as a family. I like the fact the home has residential, dementia care and nursing care, so no matter how things go for him, he has a home from home for life.

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Review from Judith F (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been living at Cadogan Court for several years. During this long period, her diagnosis of Dementia and her overall frailties have deteriorated. But despite the challenges of dementia certainly, she has always received compassionate and respectful care.

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Review from Linda S (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cadogan Court is bright and cheerful. The refurbishment is a success and the rooms are all of a decent size with a separate area for wardrobe space and a small ensuite so the bed-sitting room does not feel cluttered. All rooms have nice large windows, nice new curtains, good looking hygienic flooring.
It was a welcome sight in my search for a quality residential home for my mother at the end of 2019. She has now been a resident for 5 months and we have no complaints. The staff are very kind and caring. The team who manage doctors' appointments and medications etc are efficient and responsive. The recent briefings to families from (RMBI) HQ and Cadogan Court management reveal they have been working hard and have been ahead of the curve in keeping residents safe during the Covid 19 crisis so far. The staff also. They keep families informed. I am so grateful for this care and attention.

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Review from Karen M (Daughter-in-law of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Cadogan Court since the start of 2020. The staff have been amazing and extremely patient with him, he has dementia and gets very confused. Nothing is too much trouble for them, we can call him whenever we want, which has been especially good during the ongoing Coronavirus
lockdown. The home invested in Tablets and loaded videocalling apps and have been great at helping families to arrange video call meetings with residents.
The staff are always so friendly and helpful and nothing is too much trouble and this is still the case, even in the current difficult situation. I really cannot praise all the staff enough. The Home Manager emails every Friday with an update on the residents, staff and what has been happening in the home that week, this is of great comfort.
When you are able to visit, the home is always warm, friendly and my father-in-law has settled in very well. As a family, we are extremely happy with all elements of his care, and ours too.

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Review from Trevor P (Son of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best home in the area. Well designed, well-run, and great staff, who have taken care of my mother and we are now in the midst of the Covid crisis. The care she is receiving is outstanding, and all possible protection has been used in this crisis. I would recommend this home to anyone, and
if you have any concerns, they will always listen and act to make things better.

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Review from P W (Respite Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from C J (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is well run and has a core of carers who have been there for more than the six years my father has been a resident.

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Review from Roz A (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very thankful that my mum is in Cadogan Court under the caring hands of the staff there. The carers and staff are excellent and seem to really "care".
The staff in the dining room are amazingly patient with the residents and go out of their way to ensure people are happy with their food.

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Review from Joan F (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Light and airy home which is welcoming, attractive and clean. Care staff are friendly yet professional and proactive with my mother and others with dementia and anxiety and concerns. A wide range of stimulating activities on offer both in the home and wider community which mum is actively encouraged
to join. Several lounges to make use of throughout the home. A bright inviting dining room. We are always made welcome to visit or telephone by staff throughout the home whatever their role. We have observed all staff irrespective of their role being respectful and friendly residents.

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Review from Suzanne D (Stepdaughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new management are thoughtful and caring and this is reflected in the attentiveness of the plentiful staff. My step mum is in the dementia unit and benefitting from a wide range of activities including singing, bingo and art, all of which she greatly enjoys. She also quickly made some friends in
the unit. The staff are friendly and supportive to family members, too, and always on hand to help us during our visits.

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Review from Brenda E (Resident) assisted by family/friend published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been at the home for 4 months but I have settled in very well and am very happy with my new home environment. The staff are all very friendly and I am always treated with dignity. Although I value the structure and routine here I welcome the fact that I have my freedom to plan my day as
I choose eg get up when I want. I would highly recommend this care home.

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Review from Jane D (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cadogan Court for almost five years.
During all this time, she has been cared for wonderfully and always respectfully.
I visit several times a week and am constantly impressed at the high standards met by the home.
All staff are excellent from the highest to the lowest.
Cadogan
Court is certainly a home which should be very proud of itself.

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Review from M W (Daughter-in-law of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Communication:
Several communication issues. Management are distant and unhelpful. There appears to be a divide between management and staff at ground level.
Rooms:
Rooms are generally very pleasant, airy and clean, with encouragement to bring own belongings.
Food:
Food is of a good standard,
the head chef gets a special mention, being friendly and very communicative
Care:
Care plans have not always been in place and proved difficult to instigate if family live a considerable distance away. Staff appeared guarded and over cautious when a care plan discussion was requested.


Recreation:
Always appear to have plenty of varied activities, though residents often found sleeping throughout... timings inappropriate, i.e. immediately after lunch.


Staff:
Generally, staff are polite, but the number of weekend agency staff and/or poor English speakers have affected continuity of care at best, at worse, caused confusion/distress to residents.


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Review from R L (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, empathy and support my mother has received is exemplary. The care staff are committed professionals who take pride in their work.
My mother feels safe, happy and at home at Cadogan and whilst the care staff take their work seriously, they also have fun and have ensured my mother has not
lost her sense of humour.

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Review from A E (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and has been since she moved in 8/6/16. I visit weekly, know all the staff, very caring and kind in every department. Mum looks well, clean, tidy and still has her hair done, manicure, feet, earrings and necklace on each day with matching clothes. Staff pop in and out all day and
encourage mum to join in activities, eats well, restaurant service like a hotel. I hear staff talking to other residents always very patient so pleased we chose Cadogan Court. You can speak to anyone quickly with any problem. PERFECT

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Review from J J (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very happy with the care of my mother, staff are caring and very patient and I don't think there is a better home in the area.

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Review from Sarah (Granddaughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the Carers, Domestic staff, Kitchen staff, Activity staff, Senior care staff and the Business Manager all treated my relation and her family with care and consideration especially in the last weeks of life. The Management (including the current team) left a lot to be desired, they were never seen
outside their office spending their time no doubt on paperwork. They did not have the common courtesy to relay their condolences even though they walked straight past us.


The staff work so hard and for that, we are extremely grateful. It is just a shame that there is low morale due to the fact no appreciation is shown.
The staff treated us all with dignity and respect and I would like to thank those members of staff.


Reply from A Icely-Brown, Home Manager at Cadogan Court

Firstly, the entire team at Cadogan Court offer sincere condolences to the family of the resident who had been happy with us for many years. During the final days of the resident's life, the family wishes for privacy were respected and when they wanted to speak with any member of the management team a conversation took place. The review given is disappointing although is thankfully against the prevailing trend.


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Review from Marilyn L (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Cadogan Court for 12 months. The care she is receiving is excellent. The rooms are spacious with plenty of storage and en-suite toilet.
Mum has dementia so sometimes can be difficult but the staff are so patient and caring.
The whole family are happy that we chose this home as
we know that Mum is in a safe environment.

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Review from J P (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Cadogan Court for over three years now and remains very happy to be there. We can relax and sleep well at night knowing she is being well cared for, in an excellent environment.

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Review from Annette G (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Cadogan Court since February but is now so happy.
With encouragement, she is now doing crafts that she had not tried for years.
She now has rosy cheeks again and is wearing her smile once more.

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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Cadogan Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Cadogan Court is calculated as follows: ( (100 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for Cadogan Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 10 Positive Reviews ÷ 14 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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