Castle House Care Home

Castle Street, Torrington EX38 8EZ
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9.9 23 Reviews
  • Castle House Care Home, Torrington
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Care Provided by Castle House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shelbie Wadge (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Castle House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £980
    • RESPITE Self-Funded Residential Care £875 – £980
  • (these prices are only a guideline, please contact Castle House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. Meal times by arrangement.


  • Parking

  • Car Park on site


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Castle House Care Home Reviews (23)

Total of 23, showing 1-20
9.9

Castle House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 10 reviews in the last 2 years. Over all time Castle House Care Home has 23 reviews.

Overall Experience

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  • 3
  • 0
  • 0
  • 0

Date Published

23
1
3
10
13

Review from Gillian L (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely comfortable warm place for Mum with care given by lovely friendly caring staff. Lots of activities done to keep residents occupied and as active as possible.
You know its a good place when Mum calls it "home"

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Review from Amanda S (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been at Castle House his physical and mental health has improved beyond my hopes or expectations.
He is very well fed has his meds all sorted, has companionship with the staff and other residents and there always seems so much going on. He's also now well enough to go for a walk in
the town (aided by his walker) so that he can chat with locals and still peruse the local shops and market, something that has helped him to stay connected with the town and his friends. Where the home is, is vital to this.
The staff and manager are exceptional and genuinely have my dad's best interests at heart and are regularly in touch with us as his family. When we pop in (anytime) we are treated as part of the family and always have a cup of tea and a biscuit or two. I am and will forever be grateful for the care and patience shown to my dad who is in the best shape he has been for a long time. Can't recommend highly enough!

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you so very much for your kind, positive review. I will relay your comments to the team. If there is anything else we can do to help, please let us know.


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Review from S C (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident for a month but she has already settled into the warm and friendly home environment. Nothing has been too much trouble for the care team at Castle House-
They were happy to spend time with me answering questions and elevating concerns I had about Mum's move. All mum's medical
needs are sorted daily by the team. The meals provided are great and always served with care and attention. The atmosphere is always upbeat and I am welcome to visit at any time of day. Mum has begun to join in some of the many activities that go on in the lounge room and is enjoying her days again.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you very much for your positive review. I will feed your comments back to the staff team. If there is anything we can help with, please don't hesitate to ask.


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Review from S A (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Castle House Care Home are brilliant! They take such great care of my mother and make sure her needs are met and her interests and hobbies are catered for. It is such a comfort for our family to know that she and all the Castle House residents are so well looked after. The team treat
everyone with great care, love and dignity irrespective of their needs.
We are always made to feel most welcome when we visit - every time I am there some sort of event or activity is going on and everyone gets involved, including visitors when we are there! Recently when my parents celebrated their 60th wedding anniversary the whole team came in to help them celebrate with a cake, balloons, a singer to entertain us all and of course a wonderful afternoon tea.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you so very much for this lovely positive review. It is truly heartwarming. I will feed this back to the staff team.


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Review from Kay S (Friend of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing I noticed when I visited my friend was the warm and loving atmosphere and the way the staff communicated and interacted with the residents. The kindness of the staff was outstanding and they made both the residents and their families feel safe, comfortable and at home. My friend was
happy and relaxed and very content with the life she has there. A very exceptional care home.

Reply from Sarah Coull, Manager at Castle House Care Home

Many thanks Kay for your lovely review, it is very much appreciated and I will pass on your kind words to the team at Castle House.


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Review from Ray T (Husband of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, having led a very active and full life, now relies on a care home to look after her. There are many care homes available in Devon, all of them offering very good services, but Castle House is by far and away the best one you will find! They cater for all sorts of disabilities and ailments and
the management and staff look after their residents as if they were part of their own family and treat them all with loving care. The chef and her staff really look after the residents and the meals are excellent and always include known favourites, with birthdays and special occasions recognised with some form of entertainment and (of course) a home-made cake! The layout of Castle House itself is perfect. With a separate dining room and lounge overlooking a lovely, well-kept garden. The bedrooms have been well designed and contain specialist equipment (if required) for a particular resident. Thank you Castle House for looking after my wife with such loving care. You are fantastic.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you for such a lovely review. It is heart warming to read. Please let us know if there is anything we can do to improve.


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Review from Deborah K (Friend of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely caring, clean care home. I have visited a number of times over the last year. Friendly staff, nothing it to much trouble. All the residents I have seen and spoken to look happy, clean and well cared for. I love hearing about the activities they have for the residents. Thanks to all the
staff.

Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Thank you for posting such a positive review of Castle House Care Home, it is much appreciated. Please do let us know if there is anything we can do better.


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Review from Lorraine F (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything my Mum requires. They always go out of their way whether it's for care etc. All the staff are excellent, also cleaners and handymen.

Reply from Sarah Coull, Manager at Castle House Care Home

Many thanks Lorraine for your lovely review. If there is anything we can improve on, please let us know


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Review from Mary B (Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of all kindness is above all things, great care and passion. Makes us all happy with old age.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you Mary for your lovely review. Please let us know if there is anything we can do to improve the service in any way.


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Review from R W (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long and timely process of searching for the right home for my dad, the moment we walked through the front door we knew we had found the ideal place. This home has a lovely, friendly atmosphere, nothing is too much trouble. We and, most importantly, Dad are so pleased that he is in a safe and
happy environment where nothing is too much trouble.
Thank you so much to everyone at Castle House Care Home for making us all feel so welcome.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you so much for your lovely review. Please don't hesitate to get in touch if there is anything we can do further.


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Review from Rozz A (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Castle House Care Home are absolutely fabulous, and takes care of our mum so well. I know that all residents are looked after with care, love and dignity irrespective of their needs. The team always do so much for all the residents and there is always some sort of event or activity
going on and everyone gets involved, including us when we are there, singing, bingo, quizzes and crafts! Our whole family are massively reassured that our dear mummie is being cared for in such a lovely place and we are always made to feel welcome whenever we visit, they even put on a special meal for us over Christmas so we could spend time together as a family, and nothing is too much trouble.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you for your very kind review. I will pass on your compliments to the team. Please don't hesitate to let us know if there is anything we can do better.


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Review from Michael F (Son of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum was no longer able to live on her own she moved to Castle House Care Home. We were initially concerned because she had always been such an independent lady although dementia was beginning to affect her. However, we need not have worried because she soon settled in, was very comfortable and
enjoyed the company of the other residents and staff. Castle House is an old property but all the more comfortable for that. It is exceptionally clean and well-maintained.
The manager and all her staff have always been so kind and caring and have gone out of their way to help when it was needed. We are so thankful that Mum was so well looked after in her final years.

Reply from Sarah Coull, Manager at Castle House Care Home

Dear Michael. Thank you so much for your positive review, it is much appreciated. We will certainly miss Mum and wish you and your family all the very best.


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Review from P E (Cousin of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The closing years of a person's life are never easy and for my cousin to do this in the comfort and dignity afforded by Castle House Care Home was everything her family and friends could wish for.
The concern shown for my cousin's physical well-being was always apparent, her personal cleanliness and
the cleanliness and safety of her surroundings being always of a high standard. More than that, however, was the gentleness and friendship shown to my cousin at Castle House. These are attributes that cannot be made and for my cousin to enjoy them as she did clearly shows the natural sympathy, empathy and kindness of those at Castle House.
The family have much to thank those at Castle House for and wish all the very best for the future.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you for your very kind review. It was a pleasure to care for your cousin. I wish you and your family all the very best.


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Review from Loretta C (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the hard decision to move my father into care in June, I settled on Castle House Care Home.
From day one they made me feel at ease and confident that I had made the right choice for Dad.
The move was more unsettling for Dad than I had anticipated, but all the staff were so patient with
him and kept me informed every step of the way. They have been very accommodating of my need to see Dad often and have always been so cheerful and positive, even when I know that Dad has properly tested them!
A really lovely feel in the home every time I visit and all the other residents seem so happy.
Highly recommended.

Reply from Sarah Coull, Manager at Castle House Care Home

Thank you for your positive review. We are so pleased that Dad has settled in well. If there is anything further, we can do to improve, please let us know.


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Review from Leanne W (Granddaughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very welcoming and met my grandad's needs 100%. My grandad has met some lovely new friends which he still talks about. My grandad has had some lovely memorable experiences at Castle House (particularly the singing and singers).
All staff like to know my grandad's individual needs
and interests thus building a secure relationship with him. As a result, my grandad always felt safe and at home.
I would not hesitate to recommend Castle House. Staff and management go above and beyond to meet the needs of my grandad.
All staff are very good at keeping all our family members up to date with what has been happening that day and if my grandad needs anything.
The first time that my grandad visited Castle House was just after my Nan died. At this sad time, my grandad's mental health was very low. However, the staff and other residents all pulled together to give comfort to my grandad at this sad time.

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Review from John B (Son-in-law of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Castle House Care Home, everything is professional and run by management and staff who are caring loving responsible people and we feel my wife’s mother is in the best possible care.

Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Thank you very much for taking the time posting such a positive review. We are very pleased that you feel this way. Please do let us know if there is anything we can do better!


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Review from Marcia R (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is 94 and although still living independently in her own home, she attends the Castle Care Home new "drop-in activities day". She has experienced many different things such as art, a mother’s group who bring in their young children for interaction, a singing day and a saxophonist. As a non-resident,
she has always been greeted with a warm welcome from both residents and staff and I have been welcome to stay with my mother to make sure she is happy. Lunch, teas and cake are provided. She always comes home smiling and happy and has enjoyed her day.
Currently, in her life she sometimes gets forgetful and a bit confused, the training and dementia knowledge at Castle Care Home is excellent and I feel comforted to leave my mother in their care knowing their clients are their top priority.
I would, without hesitation, recommend Castle Care Home in Torrington to anyone who is thinking of care for their elderly relatives.

Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Thank you so much for submitting such a positive review of Castle House, it is very much appreciated. We are very pleased that Mum is enjoying her visits to Castle House. Please do let us know if there is anything we can do better.


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Review from Kevin P (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy, especially as she said that she would never go in a home.
She is always ready to praise the staff and often mentions that she is well looked after.
I'm happy that mum is cared for and that she is content.

Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Dear Kevin, Thank you for your very kind words. It is so pleasing to hear that mum has settled in well. Please do let us know if there is anything we can do better.


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Review from Dulcie P (Resident) assisted by family/friend published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy to be here and confident that the staff have my best interests at heart.

Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Dear Dulice, Thank you for taking the time posting such a positive review. We are pleased to hear that you feel that staff have the best interest at heart, they do genuinely care about all our residents. Please do let us know if there is anything we can do better.


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Review from Jien P (Daughter-in-law of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is kept clean and happy.
The staff do care that they do a good job.

Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Dear Jien, Thank you so much for taking the time posting such a positive review about Castle House. It is very much appreciated. Please do let us know if there is anything we can do better.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Castle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Castle House Care Home is calculated as follows: ( (104 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Castle House Care Home

What types of Care is Castle House Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castle House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Castle House Care Home have?

There are 27 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Castle House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castle House Care Home to the centre of Torrington?

0.1 mile(s) as the crow flies, distance by road may be significantly further.