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Castle House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 10 reviews in the last 2 years. Over all time Castle House Care Home has 23 reviews.
Review from Paul E (Son of Resident) published on 26 July 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home
Dear Paul, thank you so much for taking the time submitting such a positive review. It is very much appreciated by the whole team. Please do let us know if there is anything we can do better.
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Review from Susan C (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Hannah Rollins, Deputy Manager at Castle House Care Home
Thank you for your kind feedback. We are very proud to have been one of the first care homes in our local area to introduce Intergenerational Care and also embrace how animals can assist with the health and wellbeing of both residents and staff.
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Review from Samantha B (Granddaughter of Resident) published on 3 June 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Hannah Rollins, Deputy Manager at Castle House Care Home
Thankyou for your kind feedback. We will pass this on to all the staff at Castle House.
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The Review Score of 9.9 (9.873) out of 10 for Castle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for Castle House Care Home is calculated as follows: ( (104 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Castle House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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