Edenmore Nursing Home

7 Hostle Park, Ilfracombe EX34 9HW
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8.3 16 Reviews
  • Edenmore Nursing Home, Ilfracombe
Set in Ilfracombe, North Devon, Edenmore Nursing Home offers uninterrupted sea views, yet in easy reach of local amenities.

Registered for all care categories, both the owners and care staff constantly invest in and review facilities to ensure they offer the best environment for residents and ensure staff have the best possible opportunity to deliver the best possible care.

A friendly and highly experienced team aim to make your stay here as enjoyable as possible. They have a lot to offer, well-appointed accommodation, home-cooked food and all the help you need to make your life here pleasant and comfortable.

Evolve Care Group recognises that each individual is unique. The approach of the team at Edenmore is person-centred and they uphold high standards in privacy, dignity, independence and choice.

The team have worked tireless to undertake intensive training, which has resulted in a revolutionary model of care being implemented at the home.

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Care Provided by Edenmore Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gayle Cooper (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Edenmore Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Edenmore Nursing Home Reviews (16)

8.3

Edenmore Nursing Home has a Review Score of 8.3 (8.324) out of 10, based on 7 reviews in the last 2 years. Over all time Edenmore Nursing Home has 16 reviews.

Overall Experience

  • 9
  • 6
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  • 0

Date Published

16
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9

Review from Mark D (Son of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Edenmore in 2022 after his dementia meant that he could no longer safely stay in his own home. I was apprehensive at first but any concerns I had were quickly dispelled. The staff were friendly and welcoming, showing us around the home and making sure he was settled before I
left.
Throughout his time there, he was well looked after and treated with dignity and respect, and he was happy in his surroundings. Residents were considered to be family members and looked after in that manner. A wide range of activities were arranged to entertain and keep residents engaged (including, on one visit, a "Mad Hatter's Tea Party" where staff dressed as characters from "Alice in Wonderland" which was a sight to behold!), and they would regularly share photographs and updates with us. If there were any concerns they would call me immediately to let me know. The staff and manager at Edenmore are second to none and I am glad my father was so well looked after during his final years.

Reply from Marketing Department, Marketing Department at Edenmore Nursing Home

Thank you for your kind words, we really appreciate it - the whole team will be thrilled to receive such valued feedback. Kindest regards


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Review from C T (Wife of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I did not chose Edenmore, my husband was placed here by NHS for a four week period, but I don't think I could have chosen anywhere better. All staff members are very friendly, helpful and aware of all resident and their needs. I feel very much part of a large family and my husband is very happy and
settled.

Reply from Marketing Department, Marketing Department at Edenmore Nursing Home

The team will be so happy to hear your husband is happy and settled with us, thank you for such valuable feedback. Kindest regards


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Review from C D (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I booked my mother with Dementia in for one week for respite costing £1600 plus £75 for paperwork. I was hoping that in her time there she would be quite active as she normally lives alone. The entrance had a long ramp for her to walk up with assistance from my husband and her stick past a skip. We
were shown to the communal kitchen and she sat down with a cup of tea and we left her chatting away. She was aware of her surroundings. On Monday and Friday, I called and was told she was doing well and settling in quite well. We came to pick her up the following Sunday. She was supposed to be ready to leave. We were taken to 2nd floor and she was in the hall slumped in a chair and quite confused and not wearing her own clothes. After looking around the home for her coat and wash back we went home. It would appear she has had little interaction and seems to have lost basic skills that she definitely had before she went in. Her normal carers are quite distressed by it. Wouldn't go back.

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Review from Gareth D (Son of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff to be very friendly and understanding.

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Review from Vanessa W (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old father was depressed and stuck in his room, so a respite was recommended by his social worker. We managed to get him into Edenmore Nursing Home for 4 weeks when he arrived there he had a chest infection and was not eating very much. The staff at Edenmore welcomed him as a family member
and within days he was feeling much better, we decided to extend the rest bite for another 4 weeks as it became clear my dad was a lot happier. As a result of great care and attention from all the staff Dad as from the 1st of May, he will be a permanent resident of Edenmore. As a family we are so grateful to the manager and all her staff, they have been absolutely brilliant. would highly recommend this nursing home.
So a very big thank you for getting my dad smiling and laughing again, it is such a relief to be reassured that he is in very good hands.
Thank you with all our hearts.

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Review from Angela B (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to move quickly to get my mum into Edenmore, due to her condition of vascular dementia being too severe for the residential care that she was receiving. From the minute we needed help, support and good advice we got it. The receptionist is very friendly and helpful and the manager was very efficient
as well as being very approachable and friendly. All of the staff are lovely and my mum settled literally from the first night - sleeping through for the first time for literally months. It was such a relief.

Reply from Marketing Department, Marketing Department at Edenmore Nursing Home

Thank you for such wonderful feedback, the team will be thrilled when they read this.


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Review from C H (Son of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very welcoming and helpful and understanding.

Reply from Marketing Department, Marketing Department at Edenmore Nursing Home

Thank you for your kind words, we really appreciate it. The whole team will be thrilled for such valued feedback. Kind regards.


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Review from L G (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father developed dementia and was admitted here over 2 years ago. His care has been excellent and professional. His illness became more progressive and the staff rose to the challenge until his passing away. Staff were caring and concerned for his welfare at all times and even in the most trying
times handled him with dignity and love. Communication with family members has always been good and information was always accurate and true. Five stars are not enough!

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Review from T J (Relative of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good professionalism with all the work they do, they put the family members first.

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Review from D B (Niece of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that Edenmore Nursing Home is so very friendly and that started well before my uncle came here. All the staff are so friendly and caring right down to the smallest thing, nothing is too much trouble. Tea and biscuits on the go all the time. My uncle has settled really well. I'm so pleased
I chose Edenmore.

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Review from K P (Friend of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are amazing and have been so supportive during the time my friend was here, and after she passed. They really are caring and treat all the residents and visitors like family. Would definitely recommend anyone looking for a care home to look here as their family member will truly be looked after.

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Review from S F (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the highest regard for the team at Edenmore. From the moment my father was transferred into their care, he has been treated with the utmost respect, dignity and compassion. They have taken time to get to know and understand him as an individual and have also welcomed me into their 'family', keeping
me updated on Dads health and disposition each time I visit and extending that care by offering refreshments, meals and giving me candid and transparent answers to any questions I may ask. The staff never know when I may visit and I am delighted to state that I have never witnessed a moment when all residents are not treated in the same respectful manner. It is unequivocally demonstrated that the staff truly care about their family member's wellbeing. The Evolve Group has been especially understanding as I try to establish LPA for my father and have shown me greatly appreciated compassion in a truly difficult and emotional situation. Thank you Edenmore, for everything you do.

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Review from John C (Son of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant, well run establishment in a good location. Well maintained, plenty of helpful staff always in evidence and always willing to answer requests/questions or follow up on them.
Monitoring of residents health and welfare seems to a very high standard along with their happiness; my mother has
told me she 'likes it here'.

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Review from S W (Daughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has been at Edenmore for over a year and we cannot fault the care she has received. The staff are outstanding in their care and nothing is too much trouble.

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Review from Wendy S (Daughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was at Edenmore for 2.5 years, the staff are exceptional here. He was well cared for and I felt all the staff really had a genuine interest and care for him throughout his time at the home.
When it came to his passing, I stayed at his bedside for four days and saw first hand how incredibly
caring and compassionate all the staff were.

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Review from Bridget E (Friend of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all and can only say good things about Edenmore Nursing Home. The staff were always kind, warm hearted, loving and friendly, they didn't treat people like a patient but treated them like human beings. I have worked as a nurse before and I would definitely recommend Edenmore as
a brilliant care provider.

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Current Review Score: 8.3 (8.324)

Overview of Review Score

The Review Score of 8.3 (8.324) out of 10 for Edenmore Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.086 for Edenmore Nursing Home is calculated as follows: ( (37 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 81 Ratings = 4.086

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.238 Points relating to the number of positive Reviews for Edenmore Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 6 Positive Reviews ÷ 9.4 = 0.638

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Gayle

Gayle Cooper

Job Title: Home Manager

Joined: 2019

"My name is Gayle and I am the Home Manager at Edenmore Nursing Home. I joined the team having spent the last 20 years in nursing and care for the elderly and I can honestly say I have never felt more at home than I do here at Edenmore.


"What makes Edenmore Nursing Home special to me is the team and those who live with us. We really are a family here and we take great pride in providing the very best level of care. Our team genuinely get to know everyone who chooses to live with us, establishing their likes, dislikes, day-to-day needs — their identity, and more than anything, becoming a trusted friend."


Frequently Asked Questions about Edenmore Nursing Home

What types of Care is Edenmore Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Edenmore Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Edenmore Nursing Home have?

There are 41 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Edenmore Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Edenmore Nursing Home to the centre of Ilfracombe?

0.1 mile(s) as the crow flies, distance by road may be significantly further.