Fernihurst Nursing Home

19 Douglas Avenue, Exmouth EX8 2HA
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9.9 86 Reviews
  • Fernihurst Nursing Home, Exmouth
A stone’s throw from Exmouth Beach, Fernihurst has an excellent reputation, with a team devoted to enriching the lives of their residents. Providing nursing, dementia and palliative care, respite care breaks are also available.

The team are dedicated to creating wonderful activities and experiences for their residents. The maintenance man created a workshop for them to enjoy woodwork and tinkering. And he even built a Tiki bar for happy hour!

The home’ administrator is a talented artist, so created a beautiful, hand-painted corner shop for the residents to enjoy browsing. There is a book club and a knitting club, with residents creating everything from Halloween pumpkins to poppies for Remembrance Day.

The residents enjoy baking and cookery sessions with the chef, who makes delicious, home-cooked meals, with freshly baked cakes and biscuits for afternoon tea. There are Saturday night takeaways, with themed, home-cooked dinners from around the world, as well as cheese and wine nights.

The secure gardens feature a summer house, which is themed for special occasions, from a winter wonderland at Christmas to an ice cream parlour.   

There is a water feature, soothing ocean sounds play through sensors as you walk through the wheel-chair friendly pathways, and there is a giant canopy, like sails on a ship. This is a wonderful space for summer garden parties and relaxing with loved ones, who are welcome at any time.

And family and friends can catch up on what the residents have been enjoying on the home’s private family and friends Facebook page.

The team are passionate about keeping the residents connected to the local community. There are regular Singing for the Brain sessions, visits from local school children and Sea Cadets, as well as sightseeing trips on the ‘Whizzy Bus’.

There is also a hair salon, where the residents enjoy regular appointments with a mobile hairdresser.

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Care Provided by Fernihurst Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • David Sarreira (Home Manager)
  • Admission Criteria
    • We will consider all referrals
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Fernihurst Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,510

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1510, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Fernihurst Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fernihurst Nursing Home Reviews (86)

Total of 86, showing 1-20
9.9

Fernihurst Nursing Home has a Review Score of 9.9 (9.898) out of 10, based on 39 reviews in the last 2 years. Over all time Fernihurst Nursing Home has 86 reviews.

Overall Experience

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Review from Pat C (Wife of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely dinner the service was very good, my husband and really enjoyed himself. I was concerned he may miss behave but the staff put him at ease. It was a lovely day, good food and helpful staff.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your kind review of our team at Fernihurst. We're so pleased to hear that you and your husband enjoyed your dinner and felt comfortable with the support of our team. Creating relaxed and enjoyable experiences for families is at the heart of what we do. Your feedback means so much to us - thank you.


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Review from C H (Wife of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after very kindly and efficiently. I am kept informed of any medical problems, a review is carried out and discussed with me and our daughters. He is encouraged to join in the varied activities but often refuses. We are lucky to have been offered Fernihurst. The Christmas lunch
with him was wonderful.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you so much for your kind words. We're delighted to hear that you feel so well-informed and supported, and that your husband is being cared for with such compassion and kindness. It's wonderful that you enjoyed the Christmas lunch together - it's moments like these that make such a difference. We truly value your feedback and thank you for trusting us with your husband's care.


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Review from Andrew M (Friend of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with a smile.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your lovely five star feedback. We're so glad to hear you appreciate so many aspects of life at Fernihurst, our team are certainly very special here.


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Review from Kayleigh K (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Fernihurst now for 6 weeks and I can not begin to describe how happy I am with the final place we have chosen for my dad to be. There are not enough words to describe how truly amazing the whole team is. They are so friendly and helpful and most importantly you can see they really
care about what they do and how much they love what they do. All I can say is that Fernihurst is utterly amazing.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your wonderful feedback, which we have shared with the home manager and team, who will be proud to read your kind words. We're thrilled to hear how happy you are with your dad's move to Fernihurst. It's wonderful to know that our team's dedication and care have made such a positive impression. They are passionate about enriching the lives of their residents and we are delighted this truly shines through, thank you.


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Review from Gary M (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for the Christmas lunch. Very nice food, lovely staff and excellently presented. Can I come for the evening meal? tonight?

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your kind words. We're delighted you enjoyed the Christmas lunch and appreciated the food, presentation, and our wonderful team. We'd love to have you join us again at Fernihurst.


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Review from L H (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have come along for the Xmas dinner day and what a lovely lunch and the lengths the staff have gone to, to accommodate us has been fantastic. The room has been decorated to a very high standard. What an enjoyable lunch.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your lovely feedback for our team at Fernihurst. We're thrilled to hear you enjoyed the Christmas dinner and appreciated the effort our staff put into making the day so special. Creating a festive and welcoming atmosphere for residents and their families is so important to us, and we're delighted it made your lunch enjoyable. Your kind words will mean so much to our team, thank you.


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Review from Steve C (Son of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the support, care and attention my mum has received from everyone at Furnihurst. We made the right choice placing her in your excellent nursing home.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you so much for your kind words. We're thrilled to hear that you feel so confident in your choice of Fernihurst for your mum's care. Our team takes great pride in providing the best support and person-centred care for every resident, and it means a lot to know we've made a positive difference for your family. Thank you for sharing your experience.


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Review from Linda T (Wife of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything. The staff are amazing and look after my husband and my family with every effort and care.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your heartfelt feedback for our team at Fernihurst. We're so pleased to hear that you feel so well-supported and cared for, both for your husband and your family. Our team is dedicated to providing the best possible care, and your kind words mean so much to us. Thank you.


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Review from Julia M (Niece of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came over to visit my uncle today from Ireland. It was his 60th wedding anniversary. I was delighted to see the effort the staff put in to enable my uncle and his wife to celebrate. A room had been decorated beautifully and the staff laid on a three-course meal for them based on his favourite foods.
The smile on my uncle's face said it all! During my visit, I noticed how clean and welcoming his new home is. The staff are so attentive to the residents' needs and care and support are second to none! I can return home to Ireland knowing that my uncle is receiving the best possible care and is happy. A massive thank you to all the staff that make Fernihurst a great home for my uncle and offer support and empathy to his family.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you so much for your kind words about the team at Fernihurst, they will be touched to read your feedback. We are delighted to hear that your uncle's 60th wedding anniversary celebration was such a success. Our team love to make events like this so special for our residents and their loved ones. Your appreciation means a great deal and we will be sure to pass it on to the team.


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Review from Lynne M (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Fernihurst for nearly 2 years. He has Lewy Body Dementia with Parkinson's, most care homes would not take him based solely on his diagnosis.
Since he's been at Fernihurst he's been treated with nothing but respect, kindness and his individual needs are met every single day. The activities
are amazing.
He and mum celebrated their 60th anniversary recently and the home went above and beyond to ensure they celebrated with a personalised meal of their favourite foods in a room decorated with love.
Dad is happy content and settled we couldn't ask for anything more.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you so much for your heartfelt review. The team are honoured to have your dad with them at Fernihurst and it's wonderful to hear how they helped your family to celebrate such a special milestone and ensure it was a memorable day. We will be sure to pass on your kind words, thank you again for such wonderful feedback.


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Review from M R (Wife of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a relief to know that my husband is well looked after. The staff are always very kind and friendly and willing to go the extra mile when help is needed, especially the medical team, who keep me updated. Management is friendly and very approachable, making it easy to raise any issues I have regarding
my husband's care. The food, which I consider to be an important part of care, seems to be based on a well-balanced diet and plenty, but I am not there for all meals.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for taking the time to leave a review for Fernihurst. We're so pleased to hear that you are happy with the care your husband is receiving, the team will be delighted to read your positive feedback.


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Review from Sydney C (Husband of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 16 months that my wife has been a resident in Fernihust, I have always experienced the following:
A warm, friendly and professional welcome from staff when I visit my wife.
Immediate willingness to help from carers, nurses and staff when queries and problems are brought to their attention.
Carers, nurses and staff who treat residents in a friendly, professional manner and who have an extraordinary ability to change, in an instant, how they deal with the behaviour of residents, depending on how the resident is behaving.
I appreciate that my wife is generally calm and free from anxiety and enjoys participating in the many good variety of activities provided.
Thanks.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your kind words about the team at Fernihurst, they will be touched to read your comments. We're so glad to hear that your wife is calm, happy, and enjoys the activities. Your feedback is greatly appreciated.


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Review from S B (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is bright and cheerful. All the staff are superb, caring at all times an always alert. I would happily come here when the time comes!

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your wonderful five star review for Fernihurst, the team will be thrilled to read your comments.


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Review from Nicola H (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for letting me be able to go back to being a daughter rather than being a carer. Mum had always made me promise to never put her in a home, so this was the hardest promise I've ever had to break but the team at Fernihurst have been wonderful. Not only have they catered to her every nursing
need, they've also catered to her emotional needs. She feels safe, I trust that she is safe and we cannot fault the care. They all go above and beyond to make her happy. She has settled well and her being there has taken a massive weight off my shoulders.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for taking the time to leave such a beautiful review for Fernihurst, we will be sure to pass this onto the team who will be delighted to read your kind words about your mother's care.


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Review from Sarah P (Sister of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several years in Fernihurst Nursing Home, they continue to support my brother with kindness and compassion, often in challenging circumstances. There is always a warm welcome from the team. They are very supportive of relatives and help you along your relative's care home journey. 100% recommend
the team at Fernihurst without hesitation. Thank you to the whole team!

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your five star review for Fernihurst, the team will be touched to read your kind words.


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Review from S P (Great-granddaughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank Furnihurst enough. My grandma is so happy and so settled, the care staff are fantastic nothing is ever a problem for them. The nurses work very hard and they are available at any point when we need them, the activities are very inviting for all residents and staff love to get involved
with the activities I can see how happy they are. Management are always willing to help with anything I require and we are always offered tea and coffee. The home is welcoming and I have been around for a few cocktail afternoons. This is lovely to see everyone engage and enjoy themselves. Grandma's room is homely and kept very clean and tidy. The maintenance man is always ready when we want to add more photos. I could not wish for a better home for Grandma. Thank you to everyone at Fernihurst.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your wonderful review our team at Fernihurst will be very proud to read your comments - and we are delighted you have been able to join us for our cocktail afternoon!


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Review from Margaret M (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have no complaints. The food is very good and the staff are excellent. It's clean.

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Review from Lynne F (Daughter-in-law of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away last night after 2.5 happy years at Fernihurst. We cannot praise highly enough her personal and nursing care during her last 3 weeks. We were kept informed throughout about her progress, doctor’s visits, medication, and the process. All her care was delivered with compassion, dignity
and tenderness. No effort was spared to support us and our family, with refreshments, hugs, privacy or comfort as needed during this difficult time. Her room was set up on her final day as a special, calm, sensory experience for us to be together peacefully and it really helped. The whole team has been outstanding, from behind the scenes on reception, in the offices, laundry and kitchens, to the floor staff, cleaners, carers, activity organisers and nurses. Mum loved all her carers and importantly, knew she was loved by them. Looking after people with advanced dementia is a special skill. Every single staff member at Fernihurst goes above and beyond, they are a credit to their organisation.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for leaving such a beautiful review, especially at such a difficult time. We are so sorry for your loss and our team at Fernihurst will be so proud to hear your heartfelt words about how they cared for your mother.


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Review from Les D (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was referred to Fernihurst following a stay in hospital. From the minute she arrived she was treated as though she had always been there. The team made both Mum and us as a family welcome on every visit. Whilst only there for 3 weeks before passing away they made those weeks good for her with activities
that allowed her to leave us with lasting memories. We were able to be with her at the end and were made to feel welcome at all times with tea and sandwiches, biscuits and cake being offered. We will always be grateful for this and for the dignity Mum was allowed and given over this difficult time.

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Review from J B (Grandson of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative recently moved into Fernihurst Nursing Home from home, the process has been smooth and the staff/management have been very supportive and reassuring.
She is always happy and content when I visit, she is clean and dressed nicely. Her bedroom is homely and kept very clean. The chef goes
above and beyond to offer her different meals to encourage her to eat.
I am very happy with the care and the home..very reassured!

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Fernihurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Fernihurst Nursing Home is calculated as follows: ( (415 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 461 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernihurst Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

David

David Sarreira

Job Title: Home Manager

Joined: 2023

A highly experienced home manager, David is passionate about enriching the lives of his residents.
One of his passions is the culinary aspects of the caregiving experience with mealtimes.
"My focus remains on transforming care into a holistic experience within homes and uniting communities and families.
"I look forward to contributing to the well-being of the residents and fostering a sense of unity within the Fernihurst community."


Gail

Gail Jensen

Job Title: Administrator

Joined: 2018

Having worked here for many years, I love that no two days are the same - I feel like in my role, I can really help our resident's families with whatever they may need.


Dominik

Dominik Rawski

Job Title: Domestic Assistant/Chef

Joined: 2010

Dominik has worked at Fernihurst for over a decade and has plenty of variety within his daily role, working as both a domestic and at times in the kitchen; which he loves.


Frequently Asked Questions about Fernihurst Nursing Home

What types of Care is Fernihurst Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fernihurst Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Fernihurst Nursing Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Fernihurst Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Fernihurst Nursing Home to the centre of Exmouth?

0.8 mile(s) as the crow flies, distance by road may be significantly further.