Fernihurst Nursing Home

19 Douglas Avenue, Exmouth EX8 2HA
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9.9 86 Reviews
  • Fernihurst Nursing Home, Exmouth
A stone’s throw from Exmouth Beach, Fernihurst has an excellent reputation, with a team devoted to enriching the lives of their residents. Providing nursing, dementia and palliative care, respite care breaks are also available.

The team are dedicated to creating wonderful activities and experiences for their residents. The maintenance man created a workshop for them to enjoy woodwork and tinkering. And he even built a Tiki bar for happy hour!

The home’ administrator is a talented artist, so created a beautiful, hand-painted corner shop for the residents to enjoy browsing. There is a book club and a knitting club, with residents creating everything from Halloween pumpkins to poppies for Remembrance Day.

The residents enjoy baking and cookery sessions with the chef, who makes delicious, home-cooked meals, with freshly baked cakes and biscuits for afternoon tea. There are Saturday night takeaways, with themed, home-cooked dinners from around the world, as well as cheese and wine nights.

The secure gardens feature a summer house, which is themed for special occasions, from a winter wonderland at Christmas to an ice cream parlour.   

There is a water feature, soothing ocean sounds play through sensors as you walk through the wheel-chair friendly pathways, and there is a giant canopy, like sails on a ship. This is a wonderful space for summer garden parties and relaxing with loved ones, who are welcome at any time.

And family and friends can catch up on what the residents have been enjoying on the home’s private family and friends Facebook page.

The team are passionate about keeping the residents connected to the local community. There are regular Singing for the Brain sessions, visits from local school children and Sea Cadets, as well as sightseeing trips on the ‘Whizzy Bus’.

There is also a hair salon, where the residents enjoy regular appointments with a mobile hairdresser.

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Care Provided by Fernihurst Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • David Sarreira (Home Manager)
  • Admission Criteria
    • We will consider all referrals
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Fernihurst Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,510

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1510, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Fernihurst Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fernihurst Nursing Home Reviews (86)

Total of 86, showing 21-40
9.9

Fernihurst Nursing Home has a Review Score of 9.9 (9.898) out of 10, based on 39 reviews in the last 2 years. Over all time Fernihurst Nursing Home has 86 reviews.

Overall Experience

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Date Published

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Review from Maxine P (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came to Fernihurst, I was so worried about how she would settle. However, every member of staff has been so reassuring to me and very caring to my mum. Every area is clean and has a very relaxed feel. The activities they do are excellent. Most of all, Mum is happy, settled, looked after
and safe.

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Review from Stephen P (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Fernihurst early October, she has settled in well. The manager and her staff are very kind and considerate. I am always updated on how my mother is. They treat my mother with respect, kindness and politeness. Fernihurst is a lovely, clean home and the staff are friendly. Since my mother
has come here I have not worried, as I know she is well looked after and safe.

Reply from Sophie Middleton, PR Officer at Fernihurst Nursing Home

Thank you so much for taking the time to leave a review on Fernihurst. It's heartwarming to hear how well your mother has settled and how the team have supported you at every step. I'll be sure to pass on your feedback, thank you again.


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Review from Tina P (Daughter-in-law of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, we were greeted by a warm, friendly, caring manager. All staff were friendly and could not do enough to ease the transition of my mother-in-law coming into Fernihurst Nursing Home. They made her feel very welcome and we felt rest assured she was going to be cared for with respect, dignity
and love.
Fernhurst is a lovely, clean home which has a lot of activities for loved ones to take part in.
All staff went above and beyond to welcome my mother-in-law, the chef even cooked her an omelette of her choice. Although she has not been here long, she seems to be settling in well.
I would highly recommend Fernihurst to family and friends.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your wonderful review, we are so pleased your mother-in-law is settling into Fernihurst so well, the team certainly are very special.


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Review from M G (Husband of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for every member of staff. They have a very caring and happy sense of humour. As a veteran serviceman, I can honestly say their order of dress is first class (very smart). They are a credit to the care home.

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Review from Nicola H (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Fernihurst Nursing Home for over 4 years now. The staff there are second to none, always there to help. Also, I’m loving the activities that a staff member has been doing with the residents, my mum is looking forward to her visit to the beach tomorrow, as being born and bred in Exmouth
Mum used to take all of us kids there when we were younger. So she has always loved the beach. Also a massive shout out to two staff members, for their fundraising carwash this morning! What a fabulous idea, and my car looks awesome now, thanks girls! Always happy to contribute to any fundraising they do for the resident's fund.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your kind words, the team at Fernihurst will be delighted and we look forward to hearing about the trip to the beach!


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Review from C L (Husband of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now seven months since my wife became a resident at Fernihurst Nursing Home and it is very clear how settled she is in her new environment. It is such a comfort to know she is happy and so well cared for. The whole team is totally focused on residents' needs and giving them the best life and support
their condition allows. The activities programme is excellent and expanding but more important to us is the home enthusiasm in communicating with relatives about our loved one and encouraging us to be a part of everything. The management team also has a clear vision to further develop care provision. For us, my wife is in the right place at the right time - a delight to say so.

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Review from Donna S (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the cheese and wine night and it was lovely, we all had a lovely time. Thank you to the staff for being so lovely and kind.
I am very happy Grandma has settled well and she is so happy and well looked after.
We can go and see her anytime which is very helpful.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you so much for your review. It is so wonderful to hear that your grandma is settling in so well with us. Best wishes


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Review from Caroline S (Daughter-in-law of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well organised, with good interaction, very friendly and positive evening, well prepared and presented food with plenty for all. It was so lovely to see my mother-in-law looking healthy and happy and enjoying the event.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your wonderful review of Fernihurst Nursing Home. Best wishes.


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Review from Samantha S (Granddaughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fernihurst has a wonderful family feel about it. The staff are friendly, fun and so very caring. I can honestly say they are the reason Grandma is so settled now. The new ways they find to engage residents and their families is fantastic and I always feel so welcomed whenever I visit.

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Review from B Q (Son-in-law of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful.

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Review from Pauline W (Friend of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the residents is paramount, the staff are caring and very good at their job, everything is done to keep the place clean and hygienic, overall everything is of a high standard and run by an excellent manager and her team.

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Review from R W (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted, she has been treated with care and kindness, particularly during the initial settling in period. Although my mother is not always interested in food, she is always offered whatever she would like and it always looks nicely presented. The room is always clean and tidy, bed
linen seems to be changed regularly. Overall, we are happy that Mum is well cared for and in a safe environment.

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Review from M C (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is very happy and well cared for. The staff are always pleasant and caring. She is very close to the staff.

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Review from Michelle W (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for the coronation celebration, it was a lovely day. Great music, fantastic food and, as usual, the staff went over and above. Perfect day to make memories. Thank you.

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Review from J P (Wife of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been here a week but, in that time, he has been welcomed and staff have helped him settle. I am very grateful to all the staff for their support.

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Review from Kenny R (Husband of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Fernihurst Nursing Home for almost three years and all that time she has been treated with lots of care and dignity by all staff and management. They have helped me through a very difficult time with understanding, as I try to make the best of things.

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Review from J B (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and friendly. My mum is well looked after and very happy in the lovely Fernihurst Nursing Home. Much improvements with activities for the residents and decorating. Much appreciated for the hard work and keeping the home a happy place.

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Review from Iain E (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Fernihurst Nursing Home since January and we've been really impressed with the care and attention he has been receiving. The staff have always been friendly and responsive and have helped make him as comfortable as possible in very difficult circumstances.
A particular highlight
was a celebration for his wedding anniversary when they reserved a winter garden room for us and made a lovely high tea. Many of the staff dropped in over the course of the celebration to give him and my mother their best wishes. It was a very special afternoon for us.

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Review from S E (Granddaughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to Fernihurst Nursing Home in a very bad way the care home she had been in had not been giving her her medication and she was in deep psychosis. I actually removed her from said care home myself. I cannot fault Fernihurst for how they handled my grandma and the help they have given
her. She is on the right medication she’s happy and she’s putting on weight. She was severely underweight and extremely unhappy in her previous home and due to covid we really didn’t know the conditions she was living in. I am so grateful to Fernihurst I actually have my grandma back she doesn’t cry every time I see her and she always has positive things to say. She likes to keep an eye on everyone for the carers haha. She is honestly like a different person and that’s all down to the care and dedication of the staff members. So thank you.

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Review from Rosie t (Friend of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend which has dementia and is a resident in this care home. When I visit my friend I am greeted with kind and positive staff. I am always impressed with the care they give. The staff pay attention to little changes in behaviours and react appropriately with their responses. I am always offered
a hot beverage to sit and enjoy with my friend.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Fernihurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Fernihurst Nursing Home is calculated as follows: ( (415 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 461 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernihurst Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

David

David Sarreira

Job Title: Home Manager

Joined: 2023

A highly experienced home manager, David is passionate about enriching the lives of his residents.
One of his passions is the culinary aspects of the caregiving experience with mealtimes.
"My focus remains on transforming care into a holistic experience within homes and uniting communities and families.
"I look forward to contributing to the well-being of the residents and fostering a sense of unity within the Fernihurst community."


Gail

Gail Jensen

Job Title: Administrator

Joined: 2018

Having worked here for many years, I love that no two days are the same - I feel like in my role, I can really help our resident's families with whatever they may need.


Dominik

Dominik Rawski

Job Title: Domestic Assistant/Chef

Joined: 2010

Dominik has worked at Fernihurst for over a decade and has plenty of variety within his daily role, working as both a domestic and at times in the kitchen; which he loves.