Fernihurst Nursing Home

19 Douglas Avenue, Exmouth EX8 2HA
Submit a Review
9.9 86 Reviews
  • Fernihurst Nursing Home, Exmouth
A stone’s throw from Exmouth Beach, Fernihurst has an excellent reputation, with a team devoted to enriching the lives of their residents. Providing nursing, dementia and palliative care, respite care breaks are also available.

The team are dedicated to creating wonderful activities and experiences for their residents. The maintenance man created a workshop for them to enjoy woodwork and tinkering. And he even built a Tiki bar for happy hour!

The home’ administrator is a talented artist, so created a beautiful, hand-painted corner shop for the residents to enjoy browsing. There is a book club and a knitting club, with residents creating everything from Halloween pumpkins to poppies for Remembrance Day.

The residents enjoy baking and cookery sessions with the chef, who makes delicious, home-cooked meals, with freshly baked cakes and biscuits for afternoon tea. There are Saturday night takeaways, with themed, home-cooked dinners from around the world, as well as cheese and wine nights.

The secure gardens feature a summer house, which is themed for special occasions, from a winter wonderland at Christmas to an ice cream parlour.   

There is a water feature, soothing ocean sounds play through sensors as you walk through the wheel-chair friendly pathways, and there is a giant canopy, like sails on a ship. This is a wonderful space for summer garden parties and relaxing with loved ones, who are welcome at any time.

And family and friends can catch up on what the residents have been enjoying on the home’s private family and friends Facebook page.

The team are passionate about keeping the residents connected to the local community. There are regular Singing for the Brain sessions, visits from local school children and Sea Cadets, as well as sightseeing trips on the ‘Whizzy Bus’.

There is also a hair salon, where the residents enjoy regular appointments with a mobile hairdresser.

Show Fernihurst Nursing Home on the Map

Care Provided by Fernihurst Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • David Sarreira (Home Manager)
  • Admission Criteria
    • We will consider all referrals
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Fernihurst Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,510

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1510, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Fernihurst Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fernihurst Nursing Home Reviews (86)

Total of 86, showing 61-80
9.9

Fernihurst Nursing Home has a Review Score of 9.9 (9.898) out of 10, based on 39 reviews in the last 2 years. Over all time Fernihurst Nursing Home has 86 reviews.

Overall Experience

  • 59
  • 27
  • 0
  • 0
  • 0

Date Published

86
8
15
39
47

Review from Colin D (Stepson of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As we live 200 miles away, visiting is rare. The staff are excellent at contacting us if there are any issues.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our team, we are glad that you have peace of mind with our care. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fernihurst looked after my dad under extremely difficult circumstances and did their best to make him comfortable.
The kindness and care of the nursing team particularly were amazing.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our home and team; they will really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry F (Husband of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is comfortable, clean and the staff friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother's previous care home claimed they could no longer meet her care needs, we are so thankful to Fernihurst for taking my mother in with advanced Alzheimer's disease. We had to go further afield to find Fernihurst as no nursing homes in our immediate area would accept my mum, but it was
worth the extra drive to visit her. The carers have been exceptional. They never once raised an eyebrow at my mother's slightly eccentric ways. They enjoyed her "spirit" and quickly accepted her personality. My mother was always well-presented and neatly groomed, and her room and communal areas were always spotlessly clean, so there really is nothing to fault. We would highly recommend Fernihurst to anyone looking for specialist dementia care. Others may claim to be dementia care specialists but, shockingly, are quick to boot the residents out if the going gets tough. Thankfully not Fernihurst. We are very grateful to them; true professionals.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for such kind words about our home and team - it is wonderful to hear that you would recommend our home as a provider for dementia care. Our team will really appreciate it. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth C (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my husbands stay in Fernihusrt was only too brief, but he was treated with great kindness and care. The staff's sympathy towards my daughter and I during a most trying time; was exemplary.
We cannot thank them enough.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you so much for your kind words about our team and home; they are truly invaluable to the care we provide.
Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Husband of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past year I have been continually impressed by the diligence, patience, humour and friendliness of the nursing and care staff. Always available and ready to address any concerns, they are well supported by management, creating a welcoming, humane and homely atmosphere. Activities are varied
and enjoyable, but limited by what I would describe as an inadequate budget (not, I believe, the fault of the local management).

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our home and team. I will be sure to pass your feedback to the team.
Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Fernihurst are an incredible team. Working under ever demanding pressures, they always seem able to put their residents at the heart of their care. I have put my trust in them to care for my mother, who has been in the home for six months, and they have been incredible. I always feel fully
informed about my mother's care and it is easy to have open, honest conversations with management and all staff.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our home and team; they will really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought it was a very respectable home. They sorted out any problems that I had. The staff showed good care.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our home and team; we really appreciate it. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel H (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for extremely well by all staff who are always attentive and caring with her needs.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thanks so much for your feedback. I will be sure to pass this onto the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith A (Husband of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the quality of staff starting at the top. Patient, caring staff working under sometimes very stressful conditions. My wife's second stay in respite. Nice room with a view. Always clean and tidy during my frequent visits.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words and feedback Keith, the team will really appreciate it. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Wife of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well cared for - he was happy and he didn't complain about anything at the home.
Previously he was in another care home where he was not cared for as much and he was sometimes distressed.
The carers at Fernihurst are very good, my husband was looked after very well. They had to
do everything for him in his last few weeks but they were very good ensuring that my husband was comfortable.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your lovely feedback, it is wonderful to hear how pleased you were with your husband's care throughout his time at Fernihurst. Many thanks, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived here for 6 1/2 years. During this time both she and the family were supported extremely well during the difficult stages of her illness. We always felt that Mum was looked after in a dignified way and that the staff always shad time for the family to discuss anything. We would especially
like to thank all of the staff on level 2 who was very comforting during Mum's last days.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our home and team during your mother's time with us. I will be sure to pass this onto Kathryn and the team. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian T (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He seems very happy here, and as well as can be expected at his age! Always well looked after by the staff.

Reply from Sophie Middleton, PR Officer at Fernihurst Nursing Home

Thank you for your review. I am pleased to hear your father is happy and settled at Fernihurst. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Wife of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was put at ease at the first interview and have been very pleased with the care my husband has received, from all staff members, both professionally and emotionally. It's good to see that dignity is important.
Very impressive, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley R (Daughter-in-law of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When father-in-law became a resident, my husband and I were relieved to be able to hand over the nursing care and everyday care to the home. It had become increasingly difficult for us to provide for father-in-law's needs, but they were beautifully catered for by all the wonderful staff at the nursing
home. He was treated throughout with care and compassion. His end of life care was beautifully managed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ralph R (Grandson of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Fernihurst were fantastic. Warm and friendly and conscientious. I was very impressed with the general environment in the home and pleased that my grandfather can be in a place so clearly suitable for his needs. A few of the things I liked most, included that each resident gets their own
'front door', the well thought out living space and the garden. Whilst it's more stressful for my dad having a father with Dementia, it's still stressful for us grandchildren, and I feel I can rest more easily knowing my grandfather is with such caring people in such a pleasant environment. Thanks to all of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila L (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for nearly 5 years. She is really well cared for. The staff are so kind and helpful to us when we visit and are always available to answer any queries we may wish to discuss with them. The home is always clean, warm and a very happy place to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Fernihurst is a very good home.
My family and I think the staff are very nice and helpful. Mum has been here for over four years. She is very comfortable.
Myself, I think the home is very nice and I am happy she is in Fernihurst, as she cannot be at home with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F S (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fernihurst Nursing Home has confirmed my faith in the kindness of humanity. Quiet, dignified and professional care provided for all residents at all times.
Nursing and care staff are friendly and informative compassionate and respectful. A warm and caring environment. A big happy family for residents
and staff alike.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very anxious and agitated. The carers on duty showed her kindness and gave her the attention and care she needed until she was in a better frame of mind. She was made a cup of coffee and music was put on to keep her calm. Which was a wonderful way to help mum cope.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Fernihurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Fernihurst Nursing Home is calculated as follows: ( (415 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 461 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernihurst Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

David

David Sarreira

Job Title: Home Manager

Joined: 2023

A highly experienced home manager, David is passionate about enriching the lives of his residents.
One of his passions is the culinary aspects of the caregiving experience with mealtimes.
"My focus remains on transforming care into a holistic experience within homes and uniting communities and families.
"I look forward to contributing to the well-being of the residents and fostering a sense of unity within the Fernihurst community."


Gail

Gail Jensen

Job Title: Administrator

Joined: 2018

Having worked here for many years, I love that no two days are the same - I feel like in my role, I can really help our resident's families with whatever they may need.


Dominik

Dominik Rawski

Job Title: Domestic Assistant/Chef

Joined: 2010

Dominik has worked at Fernihurst for over a decade and has plenty of variety within his daily role, working as both a domestic and at times in the kitchen; which he loves.