Greenslades Nursing Home

Willeys Avenue, Exeter EX2 8BE
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9.7 90 Reviews
  • Greenslades Nursing Home, Exeter
The team at Greenslades are passionate about enriching the lives of their residents, each and every day, providing care with dignity and compassion.   

Providing nursing, dementia and palliative care, they also offer respite care breaks, which can be booked in advance. These are ideal for carers in the community, who would like to plan a short break themselves, knowing their loved one is in safe hands. These breaks can be for just a couple of weeks, or longer if desired.

The home-cooked food prepared by the chef is delicious, from roast dinners with all the trimmings, to fish and chip Fridays, home-made soups and lighter bites. There is also home-baking every day for afternoon tea.   

This summer, the residents have been enjoying growing their own produce, from radishes and onions, to carrots and tomatoes, which the chef has used in the kitchens. There are raised beds in the gardens, perfect for residents and families who love gardening together. And for those who prefer to watch the wildlife, there are two conservatories overlooking the enclosed gardens.

The bedrooms at Greenslades are spacious and beautifully decorated, with residents encouraged to bring their own items and small pieces of furniture, to truly make them feel at home.

The home also has a hair salon for regular appointments with the hairdresser. And the residents often enjoy pamper sessions in the salon and the relaxation room, with manicures and hand massages. And in the lounges, they enjoy a variety of activities, from games to gentle exercise and music sessions.

A recent addition to the home is a giant interactive tablet, where the residents can play games and test their knowledge.   

And the community are embraced into life at Greenslades, from students who visit regularly, to family and friends, who are welcome at any time. Residents also enjoy regular canine visits too!

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Care Provided by Greenslades Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Meghann Bowden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Greenslades Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,389

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1389 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Greenslades Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Greenslades Nursing Home Reviews (90)

Total of 90, showing 41-60
9.7

Greenslades Nursing Home has a Review Score of 9.7 (9.667) out of 10, based on 36 reviews in the last 2 years. Over all time Greenslades Nursing Home has 90 reviews.

Overall Experience

  • 47
  • 35
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  • 4
  • 2

Date Published

90
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36
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Review from Clive M (Son of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents joined the home as residents within two weeks of each other. They were instantly made to feel cared for, secure and "at home".
The home is well kept, and the food is excellent. The most reassuring element for me, living two hours away, is knowing that my parents are in safe hands. All staff,
without exception, are professional, warm and friendly. They keep me regularly updated with my parent's progress.

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Review from S K (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be safe, clean and cared for. The staff are polite and caring but there are not enough - they always seem to be rushing everywhere! Management has responded positively to my concerns about Mum's food and drink situation, which has improved. Mum cannot move so is in bed all the time and
relies on staff to check on her and give her enough drink, which I feel is limited with fewer staff.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home and for your kind words about our team and management addressing any feedback you have had. I will be sure to pass on your feedback to the team. Best wishes, Fae


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Review from L L (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of staff over many years. Feel very sorry for the staff and the amount they have to do and how poorly paid they are for their hard work and commitment. Can't get anyone to answer the door (after hours). Awful desserts - full of sugar, unhealthy and cheaply made. Horrible garden area. High staff
turnover. Untidy and unclean foyer.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home. I've spoken to our home manager and she is saddened to hear your feedback and will be in touch to see how we can resolve the points raised. The manager's door is always open for you if you do ever have anything to raise with her, no matter how big or small. Best wishes, Fae


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Review from Kevin W (Brother of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is quite happy and content in the care home, and we, his family, are pleased that he is in a safe environment. The staff are friendly and attentive. One criticism would be the care of laudary; frequently, we find other residents' clothing in his room and being worn! The clothing is name marked
but seems to walk to different residents' rooms. Overall, we feel happy that my brother is in the right home for his needs.

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Review from Peter D (Husband of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of the care and support that she received in the three weeks she was in your care until her passing. It was a tremendous comfort to myself and the family. Please pass on our gratitude to all the staff.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for your kind words about our home and team, it really is so appreciated. Best wishes, Fae


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Review from E B (Granddaughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Firstly can I say how wonderful ‘some’ of the care staff are, whilst my nan lived here for 2.5 years she was happy, she finally felt safe after battling with dementia at home. She had company, finally we felt at ease and the care staff took care of her. We cannot thank them enough!
However, when my
nan sadly passed away in March 2022. We were given the information by a RN that we could collect my nan's belongings within the first 7 days. Not even 48 hours after my nan had passed we went in to collect her things where the room had been stripped, and to be told that her belongings had been either thrown away or donated to other residents. The reason for this was of two excuses, one which was because there was nothing in their diary so they assumed we weren’t coming. Secondly, because my auntie on the day of nan's death walked out with a cardigan, they presumed that we had all we wanted despite there being a conversation with the RN. We are utterly disgusted! This was written in the report.

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Review from Georgina D (Friend of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, I have been unable to visit my friend since she moved into Greenslades. However, the staff have been really helpful and helped us to do skype calls and kept me up to date with a regular newsletter. Each time I talk to my friend she can't praise the staff enough. She has made friends and
enjoyed taking part in the activities provided. I look forward to when I can go in and meet everyone in person.

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Review from Rita S (Respite Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very obliging, kind and dedicated. Things for us to do some afternoons. I can recommend this as a place with all ingredients to make ones stay a happy one.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home Rita - it is much appreciated! Best wishes, Fae


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Review from D C (Sister of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting for about 7 years and have always found the staff happy and considerate of my sister's care.

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Review from S L (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is really friendly and helpful even when short-staffed, followed by covid restrictions and they try to help you. Only deal with the assistant manager, never introduced to the manager. The home found it hard to address dad's Alzheimer's/Dementia needs as not ill with his cancer on release from
hospital. Not a bad nursing home.

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Review from Kim R (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenslades Nursing Home has provided excellent care for my Dad. I am so grateful to all the wonderful staff and it is beyond a relief to know he is in safe caring hands. The staff work so hard to maintain a brilliant standard of care and provide the best quality of life possible for my Dad.

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Review from Julie F (Friend of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very happy at Greenslades, she was very poorly and was only there a short time. The staff were so friendly and kind. They welcomed me when I was able to visit and made every effort to make me feel safe.

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Review from Ashley W (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care for my father was very good, we had two excellent nurses, who despite Covid restrictions gave us a regular update on Dad's condition. The feedback we had from the manager of the home was excellent and all in all, we were happy with the experience at Greenslades.

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Review from Charlie T (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother went into Greenslades Nursing Home during the Pandemic so I was unable to personally view the inside of the Care Home. However, the staff that I have met when visiting my Mother have been the spirit of professionalism and care. I am extremely grateful for all that they have done for my Mother
in her time of need. It has been reassuring to know that my Mother is being so well cared for at Greenslades.

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Review from Harvey W (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Greenslades last month on a short-term basis. We were very nervous about her going into a care home that we had not even had a chance to look around. After a long stay in hospital, all she wanted to do was go home, making it even harder. However, before she even arrived at Greenslades
we knew it was the right choice. We phoned the home and talked to the manager and got to have a video tour of the home. All the staff have been friendly and supportive to both my mother and myself. She has only been there a few weeks but she has settled in well and is enjoying the activities. Although this is just a respite stay if the day comes when we are looking for a permanent home this will be our first choice.

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Review from Patricia J (Friend of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenslades is such a lovely care home. My long time friend always talks very highly of the staff; I have phoned a few times to check in on my friend, and the staff are always very helpful.
Before the pandemic hit, I would often visit the home, and I can tell my friend is very happy and well looked
after.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for your feedback and kind words about Greenslades and our team, it is so appreciated. Best wishes, Fae.


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Review from K T (Wife of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was asked by his best friend, four days before he died, he replied 'yes very happy - why wouldn't I be, they look after me very well.' This was on Christmas Morning when visiting with my son and his Swedish friend on facetime. All the staff were amazing, not just for my husband, but
the support for me and my son when visiting. More than that, all the admin staff too - they couldn't have been more accommodating and supportive. A definite feeling of great teamwork. I can't thank everyone enough. Hats off to them all coping in covid times. The best care I could have expected for my husband of 55 years.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for such a heart-warming review - it really is so appreciated. We are very sorry to hear of the loss of your husband and send our sincere condolences - I am sure he will be missed by our team. Best wishes, Fae.


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Review from Tina (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenslades always keeps us informed on a weekly basis, on how my father is keeping. If incidents occur, we are contacted as soon as they can. We are also advised on the health stages that dementia patients go through, enabling us to understand how things are progressing along the timeline.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home we really appreciate it. Best wishes, Fae.


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Review from James G (Husband of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved to Greenslades in October 2014 with vascular dementia and died in August 2020. During these 6-years, she was looked after so well that I do not believe that any other nursing home in the country could have done a better job, and it was done with love.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for such a heart-warming review - Your kind words are so appreciated by our team.
Best wishes, Fae.


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Review from John C (Next of Kin) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother suffered from Dementia and was a resident in your nursing home in Exeter for a number of years, until her death in October 2020. While in your care, the staff exercise care and patience while attending to her. I live in South Africa and regularly phoned the home enquiring about my mother's
wellbeing and health. I was always well greeted and found the staff very helpful. The carers were exceptionally helpful and always went out of their way to help Mum. On behalf of my family and that of my brother, we wish to say thank you and God bless for all you did for Mum.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Greenslades Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Greenslades Nursing Home is calculated as follows: ( (307 Excellents x 5) + (93 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 420 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenslades Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Meghann

Meghann Bowden

Job Title: Home Manager

Joined: 2023

I started off in care when I was 19, looking after my father and decided this was what I wanted to do for a career as I wanted to make a difference.


I have worked my way through all roles in all different sectors of social care to get to where I am now. I have been in management for 10 years now and I wouldn’t change a thing.


Care is my life and passion and I love learning something new every day. I am honoured that I can say that I truly love what I do and I am privileged and lucky to have a career with a company that shares the same passion.


John

John Lake

Job Title: Registered Mental Health Nurse

Joined: 1997

I am proud to have worked here for over 25 years. I treat all our residents with dignity and respect, ensuring everyone receives person-centred care.


Richard

Richard Hanmore

Job Title: Administrator

Joined: 2017

I find my role very satisfying, I enjoy helping the families and friends of our residents with whatever they may need.