Greenslades Nursing Home

Willeys Avenue, Exeter EX2 8BE
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9.7 90 Reviews
  • Greenslades Nursing Home, Exeter
The team at Greenslades are passionate about enriching the lives of their residents, each and every day, providing care with dignity and compassion.   

Providing nursing, dementia and palliative care, they also offer respite care breaks, which can be booked in advance. These are ideal for carers in the community, who would like to plan a short break themselves, knowing their loved one is in safe hands. These breaks can be for just a couple of weeks, or longer if desired.

The home-cooked food prepared by the chef is delicious, from roast dinners with all the trimmings, to fish and chip Fridays, home-made soups and lighter bites. There is also home-baking every day for afternoon tea.   

This summer, the residents have been enjoying growing their own produce, from radishes and onions, to carrots and tomatoes, which the chef has used in the kitchens. There are raised beds in the gardens, perfect for residents and families who love gardening together. And for those who prefer to watch the wildlife, there are two conservatories overlooking the enclosed gardens.

The bedrooms at Greenslades are spacious and beautifully decorated, with residents encouraged to bring their own items and small pieces of furniture, to truly make them feel at home.

The home also has a hair salon for regular appointments with the hairdresser. And the residents often enjoy pamper sessions in the salon and the relaxation room, with manicures and hand massages. And in the lounges, they enjoy a variety of activities, from games to gentle exercise and music sessions.

A recent addition to the home is a giant interactive tablet, where the residents can play games and test their knowledge.   

And the community are embraced into life at Greenslades, from students who visit regularly, to family and friends, who are welcome at any time. Residents also enjoy regular canine visits too!

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Care Provided by Greenslades Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Meghann Bowden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Greenslades Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,389

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1389 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Greenslades Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Greenslades Nursing Home Reviews (90)

Total of 90, showing 61-80
9.7

Greenslades Nursing Home has a Review Score of 9.7 (9.667) out of 10, based on 36 reviews in the last 2 years. Over all time Greenslades Nursing Home has 90 reviews.

Overall Experience

  • 47
  • 35
  • 2
  • 4
  • 2

Date Published

90
6
14
36
54

Review from De'Anne K (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenslades is a lovely home, a nice one big family homely feel with a very good management team. All the staff at Greenslades are really marvellous. The manager is compassionate and understanding. My dearest Mum is well looked after by very caring staff who are totally dedicated to giving the residents
the best care possible. The meals are very good and the menu is varied. There is a good range of activities for the residents. I phone every day and I am kept updated with my Mum's care and daily wellbeing. It is so reassuring. Recent garden visits have been lovely. Thank you to all the staff at Greenslades for what you are doing and all that you do.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for such a lovely review - it's wonderful to hear how pleased you are with mum's care. Best wishes, Fae.


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Review from Lynnette O (Stepdaughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My stepdad was dirty. He had sleep closing his eyes over, clearly not been washed or attempted to wash away the sleep out of his eyes. His fingernails were black and it looked like he had poo on his hand. A £600 gold bracelet I have brought him has gone missing, when I have asked if they could look
into it, the care staff were very rude and rushed my stepdad away from me, not allowing me to say my goodbyes.
I will be looking further into removing my stepdad away from this home. If you have a loved one needing care please do not choose this home

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home. We take your feedback very seriously and I understand that you are now liaising with our business services team. We do have to protect our residents and maintain social distancing during our new visits which is why you were encouraged not to say goodbye with a hug. We really appreciate your feedback at this time. Best wishes, Fae.


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Review from Anthony A (Brother of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The building, a previous hostel for students, has its limitations. The worst is narrow corridors, making it difficult for two people to pass each other. In the case of those with mental health problems, this can cause serious problems. The entertainment that I have attended has been of a very poor standard.
Not enough effort is made to get the few who can walk to do so outside. Meals are often late - leaving people sitting and waiting a long time. There always seems to be a shortage of staff. There is no individual person in charge of the department my brother is in - almost every day a different person.
However, the staff are very caring and there is a feel of relaxed organisation in keeping with the needs of the residents. I would, therefore, recommend Greenslades, but with reservations.

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Review from Pat L (Wife of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from hospital to Greenslades with advanced dementia and medical problems. I have to say the carers have been very good. He is now eating and is cheerful, which is excellent seeing the problems he has been facing.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for your kind words about our home and team, it is lovely to hear that your husband is doing well with us. Best wishes, Fae


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Review from J L (Cousin of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greenslades took my cousin into their care when many other places would not. Staff always seem kind, positive and compassionate when I see or speak to the. Since living at Geenslades, my cousin has started to leave his room more and had been mixing with other residents which he would not previously
have done.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for your kind words about our team, it is wonderful to hear that your cousin is doing well with us. Best wishes.


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Review from I J (Husband of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all the staff who are like family. They do a very good job of looking after everybody in the home. I thank them for all they do looking after everybody. Thank you so much for all you do, thank you, thank you.

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Review from M P (Husband of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the nursing home to be extremely well organised and provides excellent care to the residents. The staff carry out a large range of tasks in a professional manner. The only downside is when staff have to cover when they have sickness or holiday at short notice.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for your kind words about our team, I will be sure to pass your feedback onto the Home Manager. Best wishes


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Review from E O (Partner of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find any fault at all. Everything you need was there.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for your kind words and brilliant scores. I will be sure to pass this onto the manager and the team. Best wishes.


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Review from H T (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be responsive and caring with kindness. The deputy manager and nurses and carers were willing and available to answer any question I might have had regarding my wife, and to attend any requests to toilet use and to attend to her comfort when we visited each day. Management and staff
made an excellent effort to make my wifes birthday as good as possible for her and her visitors.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home and for your lovely feedback about our team. I will be sure to pass this on for you, our team will really appreciate your kind words. Best wishes.


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Review from Dominic M (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very hard working and authentically caring staff who were always approachable with concerns. Extremely considerate and helpful when my mother passed away. Management was also approachable and helpful. My mother was given the freedom to live life to the fullest and her specific individual needs and wishes
were accommodated. The kitchen staff were fantastic but budgetary constraints meant my mother felt there was room for improvement in the menu offering.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Dear Dominic, thank you so much for your kind words. I will be sure to pass this onto our team, they really appreciate any feedback. Our catering teams provide themselves on their menus, and the choices available which are of the same standard across all of our homes so I am sorry to hear that you feel there could be improvements made - I will feedback to our head of hospitality for you. Best wishes, Fae.


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Review from A S (Sister-in-law of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My sister-in-law was left in bed for two weeks as the only hoist in the building was broken and, apparently, could not be brought upstairs. One lift was out of order for two weeks. Her hair was in a dreadful state, she wasn't washed properly (dirty neck) and she was smelling. Not fed properly as they
said she wasn't hungry, but I persevered and she ate nearly everything. I was there for two hours and saw no staff at all. Nobody came to check her. A dreadful smell of urine and faeces on the ground floor. Wearing the same t-shirt for days and never saw her in a nightdress, although she had several. The whole place is a shambles. I am a carer myself.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Dear A S, thank you for your feedback. Taking all feedback very seriously, after speaking with the home's manager, I understand that your concerns have been addressed through Sanctuary Care's safeguarding process and were not substantiated. Tselane's door is always open for you to discuss your sister-in-law's care and any other queries you may have. Best wishes, Fae.


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Review from Alan C (Son of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had previous knowledge of Greenslades from two years ago when a neighbour of ours was admitted into the dementia unit. When my dad became poorly and needed nursing care there was only one obvious choice for us and the standard of care that my dad received in his final months was excellent. The staff
are caring and mindful of the dignity of the resident, whenever we visited dad he was always clean and tidy, as he was when he was well. The staff and carers kept us up to date with dad's condition, even if the news was not good and always acted in a very professional manner. He was very happy there and passed away peacefully and with no pain or discomfort.

Reply from Fae Doherty, Marketing Officer at Greenslades Nursing Home

Dear Alan, thank you so much for your kind words, your feedback really is invaluable to us. I am very sorry to hear of the passing of your father, but I am glad to hear that you were pleased with his standard of care throughout. I will pass this onto the manager and her team. Best wishes


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Review from N J (Daughter of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Resident left for long periods of time alone. Not moved in bed and commode found dirty on many visits. Sink found with waste in it. Food cold and tasteless. Resident left on the commode for long periods of time. Bell answered after a very long wait. Never any staff around. Nobody contacts you to say
how the resident is and they don't let you know when they are taken to A&E until the morning. Very sad.

Reply from Tselane Selokoma, Home Manager at Greenslades Nursing Home

I am extremely saddened to read this review which I do not feel is an accurate or a fair reflection of the care we provide. Please do feel free to get in touch on 01905 335436 as you have not mentioned these points before. Kind regards.


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Review from Anita J (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mum's short stay. I was surprised at the level of care and compassion of all the staff. All the staff were so helpful and considerate of my mum's needs.
I was lucky enough to be sat with mum every day all day for this I will be forever grateful.

Reply from Fae Doherty, Marketing Officer at Greenslades Nursing Home

Thank you so much for your kind words about your mothers stay with us at Greenslades. Our team work really hard to ensure kindness is at the heart of the care we provide, and it is wonderful that you agree. Best wishes, Fae.


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Review from Barbara D (Wife of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had difficulty finding a good nursing home for my husband who had various problems.
But we were very pleased to find this one.
He was treated with gentle care and he was looked after in a dignified manner, he was fed and kept clean. The staff took time to talk to him.
As he neared the last 10
days all the staff were very kind to me too.
Allowing me to stay with him.

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Review from R F (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum used Greenslades from August 2014 to July 2018.
The care was excellent the staff and management were also excellent.
I would happily recommend this home.

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Review from M G (Son of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff were very caring, doing a job which must be very difficult. It's difficult to give an enthusiastic review about a time which is so painful but we were looked after very well.

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Review from Val K (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad went into Greenslades in September 2017 after his dementia worsened following a stroke and seizures. The staff managed his move with empathy and understanding and kept me up to date with any changes in his condition. He was well looked after, respected and I believe loved by the staff. Unfortunately,
Dad's health deteriorated and was confined to his bed for the last ten days of his life. The team were brilliant, he was kept warm, clean and, although the team were busy, they tried to keep him nourished. We were kept up to date of his condition. At the end, the dignity shown to Dad and the family was second to none. Thank you all.

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Review from Nicola C (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, for the short time our dad was in the home we would rate it good with room for improvement.


Dad went into Greenslades Nursing Home after a five-week stay in the hospital. I don't think the staff really understood how ill Dad was (he stayed 11 days before passing away). They tried to get

him involved and would sit him in the day room where we made it clear he wanted to be in his room with his TV in peace and quiet and in the knowledge that he could call for help if needed. Making Dad sit in the day room for hours when cancer spread to his spine was not good. After a meeting with the manager, things definitely improved. And thankfully his last few days were almost pain-free and Dad passed with dignity.

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Review from Pauline M (Daughter-in-law of Resident) published on 20 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was only with you a few days, but when we visited staff very friendly and explained all we needed to know. Room was a good size and on her last day, the sun was shining into her room which she would have liked. We were very happy with the care she received.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Greenslades Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Greenslades Nursing Home is calculated as follows: ( (307 Excellents x 5) + (93 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 420 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenslades Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Meghann

Meghann Bowden

Job Title: Home Manager

Joined: 2023

I started off in care when I was 19, looking after my father and decided this was what I wanted to do for a career as I wanted to make a difference.


I have worked my way through all roles in all different sectors of social care to get to where I am now. I have been in management for 10 years now and I wouldn’t change a thing.


Care is my life and passion and I love learning something new every day. I am honoured that I can say that I truly love what I do and I am privileged and lucky to have a career with a company that shares the same passion.


John

John Lake

Job Title: Registered Mental Health Nurse

Joined: 1997

I am proud to have worked here for over 25 years. I treat all our residents with dignity and respect, ensuring everyone receives person-centred care.


Richard

Richard Hanmore

Job Title: Administrator

Joined: 2017

I find my role very satisfying, I enjoy helping the families and friends of our residents with whatever they may need.