Halwill Manor Nursing Home has a Review Score of 9.8 (9.768) out of 10, based on 8 reviews in the last 2 years. Over all time Halwill Manor Nursing Home has 22 reviews.
Review from Jane M (Wife of Resident) published on 4 March 2025
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Review from T G (Daughter of Resident) published on 28 June 2024
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Review from Georgina H (Daughter of Resident) published on 29 April 2024
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Review from P P (Wife of Resident) published on 19 March 2024
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Reply from Richard McSpadden, Director at Halwill Manor Nursing Home
Thank you for sharing your heartfelt feedback. It's wonderful to hear that your husband found happiness and received great care at Halwill. Knowing you felt confident in your choice means a lot to us. Your recommendation is highly appreciated and truly encourages us to keep doing our best.
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Review from Alyson S (Friend of Resident) published on 26 August 2023
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Review from Janet E (Daughter of Resident) published on 11 April 2023
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Review from Colin F (Husband of Resident) published on 21 March 2023
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Review from Jan C (Son of Resident) published on 21 March 2023
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Review from Elizabeth G (Daughter of Resident) published on 13 February 2023
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Review from Josephine B (Wife of Resident) published on 19 January 2023
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Review from Marian G (Daughter-in-law of Resident) published on 14 May 2019
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Review from Beverley B (Daughter of Resident) published on 8 April 2019
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I always found the owner to be very approachable, she is a very genuine person who is very passionate about the care she provides.
Thank You.
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Review from Georgina T (Daughter of Resident) published on 25 March 2019
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Review from Wendy E (Niece of Resident) published on 17 March 2019
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Review from John R (Husband of Resident) published on 19 February 2019
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Review from Alan B (Nephew of Resident) published on 13 February 2019
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Review from Jane J (Wife of Resident) published on 12 February 2019
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Review from G H (Daughter of Resident) published on 12 February 2019
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Review from John Paul J (Son of Resident) published on 12 February 2019
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Review from Rex W (Son of Resident) published on 31 January 2019
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The Review Score of 9.8 (9.768) out of 10 for Halwill Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.968 for Halwill Manor Nursing Home is calculated as follows: ( (90 Excellents x 5) + (3 Goods x 4) ) ÷ 93 Ratings = 4.968
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Halwill Manor Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Dec 2019
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Job Title: Registered Manager
Joined: 2017
Meet Sue, our compassionate and experienced Manager who has dedicated many years to providing exceptional care for her Service Users.
With a deep passion for creating a warm and welcoming environment, Sue has developed a reputation for being a true leader. From managing staff to overseeing resident care, Sue has a keen eye for detail and a natural ability to manage multiple tasks with ease.
As an empathetic and patient individual, Sue understands the importance of building strong relationships with residents and their families; she takes the time to listen to their needs and concerns and ensures that everyone feels comfortable and supported in their care journey.
With a long background in healthcare and management, Sue brings a wealth of knowledge to her role as our Registered Manager. Sue stays up-to-date with the latest trends and best practices in the industry and is always looking for new ways to improve the care experience for our residents.