Hatherleigh Nursing Home

Hawthorn Park, Hatherleigh, Okehampton EX20 3GZ
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6.7 14 Reviews
  • Hatherleigh Nursing Home, Okehampton
Set in beautiful grounds on the outskirts of Hatherleigh, West Devon, Hatherleigh Care Village sits within easy reach of Dartmoor National Park and is less than an hour by car from the historic cities of Exeter and Plymouth.

The Village provides 53 en-suite bedrooms for people who require nursing and dementia care in a top-quality nursing home.

Nursing home residents at Hatherleigh enjoy the use of a wide range of luxury leisure facilities including the ‘a la carte’ restaurant serving freshly home-cooked meals, gardens, cinema lounge and activities & function rooms. Inside the nursing home, the latest technologies and techniques are employed to guarantee a welcoming and ‘dementia-friendly’ environment:

•        En-suite bedrooms

•        Additional assisted bath and shower rooms

•        ‘Snoezelen’ sensory therapy room, proven to benefit people with dementia

•        Sophisticated NurseCall technology throughout the home

Why not see Hatherleigh for yourself? The team would be happy to arrange a show around.

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Care Provided by Hatherleigh Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Ashley Ryder (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Last Refurbishment: 2024

Funding & Fees Guide for Hatherleigh Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hatherleigh Nursing Home Reviews (14)

6.7

Hatherleigh Nursing Home has a Review Score of 6.7 (6.694) out of 10, based on 2 reviews in the last 2 years. Over all time Hatherleigh Nursing Home has 14 reviews.

Overall Experience

  • 9
  • 3
  • 1
  • 0
  • 1

Date Published

14
0
0
2
12

Review from Lucy G (Wife of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Hatherleigh Nursing Home in July my husband was welcomed by two members of staff who took great care to make him feel welcome and part of the family.
After settling into a lovely ensuite bedroom he was taken to the lounge to meet other residents.
It was a heart-wrenching thing for me
to do to leave him.
I need not have worried, the staff are very attentive to his needs, very respectful and always cheerful and encouraging, making time to sit down and have a chat anytime.
I know he is happy and well looked after. Thank you.

Reply from Cammi, Marketing Department at Hatherleigh Nursing Home

Hi there, thank you so much for your kind words, we truly appreciate it! We are glad to be here to support you and your husband and are so happy to hear your feedback. Kind regards


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Review from M B (Partner of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

1. No motivation for residents.
2. Staff have not got time to talk to residents.
3. Food hygiene and safeguarding of residents around the food trolley. Worry.
4. No compassion for relatives.
5. My partner was allowed to sit in very wet pads after repeating to ask for help to the toilet this resulted
in urine burns on his bottom and privates.

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Review from Kenneth W (Husband of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had to put my wife into a home I was not sure it was the right thing to do at this time. But a lady from the Hatherleigh Nursing Home visited me and reassured me how good it was. I decided to give it a go. For my wife, it is the best thing I could have done for her. She is happy and content in
her little world. For me, it's hard to enjoy life now without her by my side. But I know she is looked after very well. The staff are her and my adopted family.

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Review from A T (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring and loving home. Dignity is maintained at all times for the residents. We were very lucky to find a place for our Father.

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Review from Philip D (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find this difficult to leave Dad in a home but unfortunately, a facility where multiple staff can watch patients is a care home. I am pleased that the alarms are not on constantly these days.
Care and support is probably the hardest thing for us to monitor, odd times when some patients speak to
the staff and are ignored.
Food and drink is a difficult subject as the patients don't need 1000's of calories. Value for money is my biggest heartache of seeing so much money poured down the drain. I know we don't expect five-star eating, sleeping facilities but happy staff and patients are a must.

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Review from Marjorie W (Next of Kin) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the resident is receiving is excellent. She looks cared for and loved. The staff are kind and considerate and good.

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Review from Anne-Rebecca M (Niece of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last two and a half years of her life in Hatherleigh Nursing Home. From the moment she arrived, until her peaceful death at ninety eight, she was treated with kindness, excellent nursing and good humour.
At Hatherleigh, she found herself in an environment where she could relax, be
herself and enjoy being cared for after a lifetime of caring for others. She had always been very independent, though found it increasingly hard to cope once she was in her nineties. The thought of going into care worried her, but the relief she felt when she realised that she was ‘at home’ and not ‘in a Home’ was overwhelming.
She loved having people around and her final years were happy - thank you for that to everyone at Hatherleigh.

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Review from Margaret M (Wife of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very very nice place with the kindest, nicest people I have every met.

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Review from T B (Partner of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having no recent comparative, experience of care homes I have used 'neutral' choices. This review was completed prior to recent re-organisation, but held pending its completion, and has now been amended to reflect current opinions. The 'poor' mark for management reflects a continuing problem with the
relay and/or recording of information within the home, which I have personal experience of. Plus the manner and timing of head office communications to the resident's Son which has caused him repeated trouble. I find the care and nursing staff standards good, but am aware that the numbers may not always be adequate. Regarding 'value for money' I have opted for satisfactory as I have no comparative data so wish to be neutral on this.

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Review from Marion A (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looks very clean, smart and inviting, staff are very caring, happy and attentive, welcoming to both family and service user.

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Review from B W (Regular Volunteer) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been pleased with the way the home has made the client welcomed into this new situation. He has settled in well to the friendly situation. He likes some of the food better than others. A few of the activities he is beginning to get involved with. I'm impressed how the staff speak to him by name.
He is not the easiest of character but has been quite happy when I visit him and he has no complaints.

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Review from V B (Wife of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very pleasant and helpful. Patient seems well looked after.

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Review from Mandy B (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff extremely helpful and genuinely caring. I have peace of mind that my mother is receiving the best possible care and that all is being done that can be to keep her comfortable and happy.
The building is a fantastic complex and is kept in a lovely clean condition and the atmosphere
is very happy and relaxed.

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Review from J D (Daughter-in-law of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has always lived quite isolated on a farm so moving into a home and feeling unwell was a big step for her. The staff are very understanding, caring and respect her wishes to stay in her room and have her own T.V and radio.
They have developed a good routine for her which makes her feel safe
and secure.
The staff have been very considerate and caring to me as it was difficult to let mother go after caring for her for five and a half years, but I know she is well cared for. It is great to have such a great home near my home so I can visit most days and spend quality time with her. Thank you. I would recommend Hatherleigh Nursing Home to anyone.

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Current Review Score: 6.7 (6.694)

Overview of Review Score

The Review Score of 6.7 (6.694) out of 10 for Hatherleigh Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.600 for Hatherleigh Nursing Home is calculated as follows: ( (12 Excellents x 5) + (1 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 20 Ratings = 3.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.094 Points relating to the number of positive Reviews for Hatherleigh Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 1 Positive Reviews ÷ 10.6 = 0.094

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Ashley Ryder

Job Title: Home Manager

Joined: 2017

Ashley Ryder is the registered Home Manager for Hatherleigh Nursing Home.


Frequently Asked Questions about Hatherleigh Nursing Home

What types of Care is Hatherleigh Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hatherleigh Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hatherleigh Nursing Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Hatherleigh Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatherleigh Nursing Home to the centre of Okehampton?

6.3 mile(s) as the crow flies, distance by road may be significantly further.