Hay House

Dad who was allowed to visit with covid safe restrictions in place. Extra visits to the normal schedule were accommodated as the end of life approached. The manager and her team do a fantastic job at making sure that the residents are cared for like we would wish our nearest and dearest to be looked after when we can no longer do this ourselves. Thank you are two very small words and don't seem big enough to express my gratitude for what you did for my Uncle and Dad.

friends which seems to help everyone. She is always dressed in her clothes and not someone else’s which has happened elsewhere. Initially, there was a concern as to how my wife would react to me and my visits but now there are no concerns as she has made her life here. The staff are treated as friends too, which has made my life easier. There have been upgrades to the home both inside and out which seem to have a positive and calming effect on my wife. The staff have always kept me up to date on her health and well-being and periodically send me photographs including her partaking in activities. In conclusion, I feel that the staff care for their residents which is a relief to me.

hours with mum.
The home made my mother's day very special, with a special breakfast and Happy Birthday sang to her, they decorated the conservatory for mum with banners, it was wonderful. I ordered a birthday cake and took some food in and we had a party for her in the conservatory - it was really lovely.

its carers, all the good ones have left. Rather than investing in fancy garden bits that remain unused, look at what other homes are doing in terms of recruitment, I cannot wait until my Mum is moved and we can start to sleep again.

help this by making a communication board so he could point to what he wanted. It was never used. My main issue was his end of life after being sat with him for 40 minutes staff came in and said it was time to leave, when I questioned that this was exceptional circumstances I was told ' You are lucky you had that'. I felt the approach was unprofessional, rude and uncalled for. The two members of staff stood there waiting for me to leave and I had to ask for my private time with him to say goodbye. On leaving they said 'of course if he gets worse you can come back' - well he certainly wasn't getting any better! It was a degrading time for myself and my stepdad.