Other Care Homes you may be interested in:
Our fees for all funding streams, are from £1600 and are based on an individual's needs
These prices are only a guideline, please contact Hay House to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Over all time Hay House has 5 reviews.
5.0 out of 5
5.0 out of 5
5.0 out of 5
1.0 out of 5
We are sorry your experience of our home has not met with your expectations. I am proud of our team and despite the incredible challenges of the past 2 years, we continue to be a vibrant caring home. Like all owners, we have expended enormous time and resources ensuring the safety and comfort or our residents. All homes - including mine – have been stretched to the limit both financially and in our personnel. Your remarks are both unkind and considerably wide of the mark. The garden project was undertaken long before Covid hit and in response to the demands of our residents and families. This was funded through a legacy left to our home specifically for this purpose. It has bought enormous joy to our residents and their families. Regarding our staff: we have put significant resources into recruitment and will shortly obtain a Tier 2 Home Office accreditation ensuring security of staff numbers. You are more than welcome to visit us to discuss your concerns should you wish to.
2.0 out of 5
It saddens me to read of your experience with your late stepfather in our home last year. It is important to put this into context: we run a home specialising in extreme mental illness. Our residents are often unpredictable, easily upset and at times can present very challenging behaviour toward others. Our number one priority is to ensure the safety of our residents and their families. This means that visits are accompanied by our staff, for your protection and our residents' wellbeing. We, like all other homes, need to be mindful of the time we can allocate to accompanying visitors including all of the time taken up with infection control and protecting our home – and your stepfather – from Covid. We run a measured visiting programme by appointment and have done all we can to accommodate everyone, subject to staffing constraints and ensuring the home is safe. As the owner, I am more than happy to meet you as I am with any family member, whether they are unhappy or simply wish to catch up. Please feel free to arrange to see us next time you are in Exeter.
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