Heanton Nursing Home

Heanton Punchardon, Barnstaple EX31 4DJ
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9.1 22 Reviews
  • Heanton Nursing Home, Barnstaple
Heanton Nursing Home is registered for all care categories and stands in the peaceful village of Heanton Punchardon in the heart of Devon. The home is set in grounds overlooking the estuary, with views of the surrounding countryside.

Evolve Care Group recognises that each individual is unique. The approach of the team at Heanton is person-centred and they uphold high standards in privacy, dignity, independence and choice.

Heanton Nursing Home has a lot to offer, including excellent accommodation and lovely home-cooked food, which helps to make the residents, fondly referred to as family members, life pleasant and comfortable.

The friendly and highly experienced team have undertaken intensive training, which has resulted in a revolutionary model of care being implemented at the home. Termed the household model, this approach to care has its origins in research completed in Australia and North America.

The model is about creating smaller communities or families within a home and breaking away from institutional approaches to care. This results in a better quality of life for the person receiving the service and their family.

Heanton Nursing Home has been rated Outstanding by CQC - April 2021

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Care Provided by Heanton Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abigail Denford (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Last Refurbishment: 2016

Funding & Fees Guide for Heanton Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access

Heanton Nursing Home Reviews (22)

Total of 22, showing 21-22
9.1

Heanton Nursing Home has a Review Score of 9.1 (9.132) out of 10, based on 8 reviews in the last 2 years. Over all time Heanton Nursing Home has 22 reviews.

Overall Experience

  • 11
  • 11
  • 0
  • 0
  • 0

Date Published

22
6
6
8
14

Review from Rose F (Wife of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way that my husband is treated at Heaton, with the care and the way he is treated by the staff. Nothing is too much trouble and they are always smiling.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Review from Paula M (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Heanton for a few weeks. I find the staff very caring and attentive towards my mother and I am very happy that all her needs are met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.1 (9.132)

Overview of Review Score

The Review Score of 9.1 (9.132) out of 10 for Heanton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Heanton Nursing Home is calculated as follows: ( (55 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 87 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.569 Points relating to the number of positive Reviews for Heanton Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

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Abigail Denford

Job Title: Home Manager

Joined: 2021

Abigail Denford is the registered manager of Heanton Nursing Home.


Robin

Robin Mitchell

Job Title: Home Support

Joined: 2007

"I have worked for Heanton Nursing Home for years now. I very much like the continuous progress the company makes in striving to make the people that live with us feel they are living in their own home. Our team at Heanton are growing all the time, being fully supported by our central support. We are evolving fast."