Park Lane Care Home

45 Park Lane, Newport, Barnstaple EX32 9AL
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8.1 15 Reviews
  • Park Lane Care Home, Barnstaple
Park Lane Care Home offers nursing and residential care in a safe and secure home from home environment. Personalised care and treatment are delivered, tailored to support individual needs, by skilled, respectful staff.

With state of the art facilities, the home offers bedrooms which are furnished to a high standard. Rooms include a flat screen television and residents are welcome to bring possessions to make them feel more comfortable and at home. There is also a lounge and dining room, as well as a hair and beauty salon and accessible gardens with a sensory area.

Meals prepared by the home’s chefs can be eaten in the formal dining room or in individual bedrooms depending on the resident’s wishes. Dietary requirements can be catered for and the home welcomes requests and suggestions.

A range of stimulating daily and weekly activities are available for residents to participate in should they wish to. The home also welcomes various singers, musicians and entertainers.

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Care Provided by Park Lane Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Shears (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Park Lane Care Home Reviews (15)

8.1

Park Lane Care Home has a Review Score of 8.1 (8.125) out of 10, based on 1 reviews in the last 2 years. Over all time Park Lane Care Home has 15 reviews.

Overall Experience

  • 11
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14

Review from Caroline H (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently persuaded my 96-year-old father to go into a care home for respite whilst I went into hospital for an operation. Firstly the manager and assistant manager with whom I arranged this were both lovely, really helpful and understanding. They provided the best introduction to the daunting process
of having to arrange for an elderly relative to go into a care home; they were kind, professional and approachable. They set the tone and then every other member of staff was equally as caring and professional. I had no qualms about leaving my father in their care, it is an exceptionally good home, it feels very safe, and it has an atmosphere of calm at all times. My very anxious father always seemed calm and relaxed there. He even praised the staff, and the food, and praise from him is rare indeed! He put on weight whilst there, all of his visitors remarked upon how well he looked. I was so impressed and am so grateful to the whole team there for providing such very excellent care.

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Review from Sue E (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Park Lane for two years suffering from dementia. I am soon moving to North Yorkshire to be with my grandchildren. My brothers have both lived in the USA for years. Dad died 2 years ago. Mum will not have any family nearby however I will be returning frequently to see her.
Making
this decision has been very difficult but Mum is very happy and settled, it would be cruel to take her with me and find another home which would be comparable with Park Lane. The care Mum receives is outstanding. I am in the position to use this term as I am a very senior emergency nurse. The home is spotless, Mum has put on weight due to the standard of food. Her appearance is always dignified with outfits chosen with care. Her room is ensuite, again always clean. The staff always are genuinely caring. Mum gets aggressive, they diffuse her temper with kindness and tea. Their communication with both brothers and myself again nothing is too much trouble. Outstanding care home.

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Review from Jackie R (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We could not have wished for better end of life care for dad. All the staff without exception were respectful, caring and professional. They made sure that dad’s final days were peaceful and calm. Their attitude of care permeated throughout all staff levels and they worked as a close team to provide
support to the family. We cannot thank them enough.

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Review from Claire P (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always said she would never want to spend time in an old peoples home. So after a carefully worded conversation, she agreed to stay for a week's respite in a 'lovely place where the staff are caring, great food is served and you get a comfy bed to sleep in. She was looked after in every
way imaginable, enjoying conversation with residents and staff, a most welcome visit to the hairdresser and plenty of rest. On returning home mum declared that she would be happy to return as it wasn't a bit like an 'old people's home'!
The other residents seemed happy and comfortable, the staff were cheerful, kind and respectful at all times and the place is spotless.

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Review from L B (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Park Lane until her death in February 2019. Staff were outstandingly caring and compassionate, particularly leading up to her passing. However, throughout her stay there was almost continuous piercing noise throughout the building caused by residents alarms. I think it is
vitally important that a less intrusive way to alert staff to residents needs is found. It affects both staff and residents. Nevertheless, both myself and her family appreciated the many positive aspects of the home.

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Review from M I (Sister of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was only here for a few weeks but having resisted going 'into a home' he realized he could no longer cope at home. From the first day, he was made to feel welcome and very soon settle to his new way of life. The place was spotless and staff pleasant and friendly. Somebody popped in to see
he was alright regularly. We found staff ready to talk, ask and answer questions readily.

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Review from Valerie L (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After living a very independent life my father, at the age of 96, became a resident at Park Lane. nursing home. The care he received from all the staff was brilliant, each and everyone gave him the care and attention he needed. They even take their time to look after any visitors family and friends,
nothing is too much trouble. Sadly my father passed away recently but I know, in the last few months of his life, he received love, care and attention he needed. Even in his final hours, we received the help and support from all staff making this time a little easier.

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Review from Margaret B (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and approachable and they are all very caring. The staff create a very happy atmosphere in the home.

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Review from Henry H (Husband of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is excellent with good staff numbers. The home is well decorated and very clean.

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Review from Marion F (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and well decorated to a good standard with pleasant outlooks. The staff on reception are always welcoming and friendly, as are the rest of the care staff. I sit with my mother regularly in the lounge and it is quite apparent that all the clients are well looked after and treated with
dignity, compassion and humour. The food is good and well presented and there is always staff available to feed those who cannot manage for themselves. Special diets and foods are also catered for. There are also good activities and entertainment. I know if I have any worries or problems I can easily discuss them with the nurses.

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Review from Ann Q (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 8 months and I have nothing but praise for the care he has been receiving 24/7. The staff have been exemplary in their care and it's very clear to see how many genuinely care for the residents.

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Review from Barbara B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with tremendous relief that my mother after being removed from her own home for her own safety has settled so well in the above home. The care and professionalism in the way she is looked after is second to none. I can't speak more highly of the way she is looked after by all the staff.
I am
kept informed of any health issues that mya arise and we are made welcome when we visit her. this is a highly recommended care home. Oustanding!!

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Review from N B (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent one week at Park Lane Care Home for rest and recuperation and was greeted most kindly on arrival. The staff were cheerful and ready to make everyone comfortable. I was impressed and it soon became apparent that I was a fish out of the water as I am fortunately in possession of my faculties and
without my Ipad Kindle would have been no stimulation apart from chats with the staff. Park Lane proved to be good for my rest and recuperation. I left in better shape than on my arrival. Thank you all.

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Review from Anthony B (Son of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Park Lane Care Home in Barnstaple from they 7th November until he passed away on the 3rd December he received quality care which in one word is outstanding. My grateful thanks to all the staff there.

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Review from Claire S (Granddaughter of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am updating the review as there have been changes to the facilities and even though they were excellent before, they are even better now! I have been looking around at other homes for another family member but sadly they cannot afford the fees here as they will be state funded. This has been a real
eye-opener. I have seen homes where I wouldn't let an animal sleep in, let alone a vulnerable person and it's so hard not to compare to Park Lane as it really is so lovely!
Everything from the food, to the staff, to the overall feeling is simply second to none. Nan is still so happy here and thanks to the care of ALL the staff long may it continue!

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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Park Lane Care Home is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for Park Lane Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Park Lane Care Home

What types of Care is Park Lane Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park Lane Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Park Lane Care Home have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Park Lane Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park Lane Care Home to the centre of Barnstaple?

0.7 mile(s) as the crow flies, distance by road may be significantly further.