Vale View Heights Care Home

Fortescue Road, Sidford, Sidmouth EX10 9QG
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9.4 32 Reviews
  • Vale View Heights Care Home, Sidmouth
Vale View Heights is a relaxed, caring and friendly home offering high-quality professional care. Located in East Devon, the expertly designed home enjoys outstanding views of its beautiful mature gardens and as far as the sea over Sid Valley.

The home offers a range of care including Residential Care, Nursing Care and Respite Care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality of life by providing a safe and comfortable environment. Staff do all they can to help residents maintain their relationships and have a "virus-proof” visitor room in which relatives are welcome to visit their loved ones without fear of spreading infection.

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Care Provided by Vale View Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tselane Selokoma Leepile (Home Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Vale View Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads. We can then give an accurate average weekly fee.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Unlimited visiting times


  • Parking

  • Ample parking for residents, visitors and staff


Vale View Heights Care Home Reviews (32)

Total of 32, showing 1-20
9.4

Vale View Heights Care Home has a Review Score of 9.4 (9.380) out of 10, based on 14 reviews in the last 2 years. Over all time Vale View Heights Care Home has 32 reviews.

Overall Experience

  • 16
  • 14
  • 2
  • 0
  • 0

Date Published

32
2
4
14
18

Review from C B (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just arrived at Vale View Heights for care due to dementia. Such an amazing place. The staff couldn't be kinder and so caring. Nothing is too much for them. Mum is happy, smiling and feeling at home, enjoying the wonderful activities fabulous food and the caring that is offered. Thank
you to all the staff and management for all your dedication, care and love you give to all.

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Review from L N (Cousin of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care and consideration shown to my cousin during his three-and-a-half years in your care. He was well-fed, clean and entertained to the level which suited his dementia. His room was light and airy overlooking the garden. On the downside the carpet was very stained and dirty
looking, not at all hygienic. The other complaint does not refer to Vale View Heights. My cousin was paying for full nursing care and a good room at considerable cost. You would not however deduct his NHS contribution from his fees so in effect he was being overcharged. Not good.

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Review from Alan W (Husband of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was only there for two months. She seemed happy and was looked after very well. All the staff were very helpful and friendly.

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Review from E P (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the home for nearly five years. We have seen lots of changes and the new décor is such an improvement. Looks like a well-cared-for home. The management and staff are always polite and helpful. The home always rings me if there is a problem or any concerns they have. The activities
are excellent and she joins in as much as possible. She is never in her room and stays with everyone else in the lounges all day. She is very happy there which as a family is most important to us.

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Review from Gabrielle M (Respite Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here rather hurriedly from hospital because they needed my bed for a more urgent case. Food excellent. Carers very efficient and kind. Everywhere very clean. Owing to shortage of staff the waiting line after pressing the button can be quite long! Nobody's fault! I do like a saucer with a cup
of tea or coffee. Bed and pillows not very comfortable but maybe I am biased because my father was the company secretary at a company that makes beds!

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Review from Julia C (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Vale View Heights while Dad had a hip operation. She has MS and needed quite a lot of care. The care home has been fantastic. Mum has enjoyed her stay and has said how lovely all the staff and carers have been to her. It is like a family environment which is comforting to know. Mum's
stay had to be extended because Dad had problems and the home was so helpful and accommodating regarding our needs. It will be sat to leave.

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Review from T B (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main impression is of a happy and well run care home with excellent staff. There is a varied range of fun activities for the residents, with plenty of help for those needing assistance to fully participate. With at least one nurse on site 24/7, the residents and family have reassurance that should
the need arise, help is at hand. Overall the quality of care is excellent.

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Review from Stephen P (Son of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home was like a home from home, from management to all of the staff were excellent. Nothing was too much trouble. Always made to feel welcome and everyone spoke to you.

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Review from Heather W (Wife of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a disappointing start, things have improved a lot. My husband seems to have settled well. The management and staff are very helpful, caring and kind.

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Review from G L (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit every evening and staff are always polite and friendly and if you have a problem you will always find someone to talk to. Our relative always gets good care and staff are polite, although sometimes there's a language barrier, but this is to be expected. We would recommend Vale View Heights
and over the latter months it has improved. Overall, happy with management, staff and home.

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Review from S N (Niece of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered manager and her new team have truly excelled and turned Vale View Heights around! When my aunt arrived, the lack of communication was awful and we had concerns over staff and the care provided, this was a year ago onwards. Since the registered manager's arrival, things have really turned
around, she communicates well and sorts out quickly any concerns. The activity team, nursing staff and kitchen all seem most efficient and friendly too. Thank you very much.

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Review from Annette T (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and activities staff are excellent. The caring staff treat my husband with care, consideration and dignity at all times. Sometimes there are not enough staff to answer the call bells immediately. There are some very challenging residents who are treated with patience and understanding.
The actual property is a little tired but improvements in the building and decor are being made to enhance the ambience. Food is consistently good and well presented.

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Review from J T (Husband of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in this home for about nine months. Beautiful environment, lovely gardens and really nice views. Never met the previous manager, but the new manager has their 'finger on the pulse', meeting residents and being really involved in moving the home forward. Really nice staff, carers and
nurses. Haven't come across another nursing home as good as this one.

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Review from C D (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum seems to be happy with every member of staff that enters the room, does not shy away, a very important issue for her and my state of mind when a relation enters a home.
If I have ever had to ask about her welfare/illness, she has been dealt with immediately and everything explained to me.
I think
TV, as Mum is bedridden, could be on as she is deaf and moving pictures are at least something to see and I think she could be encouraged to drink more.

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Review from Jenny P (Respite Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care staff are extremely professional and hard working. They combine professionalism with kindness, friendliness and cheerfulness. Nothing is too much bother for them. My room was extremely comfortable with an en-suite and balcony, benefitting from spectacular views of the surrounding countryside.
The food menu offered a good variety of nutritious meals with generous portions and there was always fresh fruit available for dessert. The room was kept thoroughly clean and my clothes and bedding were laundered daily. Nursing staff were extremely efficient and dispensed my medication at the right time.

Reply from Melody Walters, Manager at Vale View Heights Care Home

Thank you so much for your kind review and for complimenting our dedicated team. I am so pleased that you enjoyed your respite with us and we hope to welcome you back in the future.


Kind regards


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Review from G A (Niece of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the care my uncle received at this care home. The staff were caring and friendly and I like to think they became part of his extended family. I was kept informed of all aspects of his care. Thank you.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you for your review. I am very fortunate to have such a great team of staff who are both kind and caring. It is important that you are kept updated and involved in your Uncle care so it is great to receive your positive feedback it is greatly appreciated!


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Review from Jane W (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at this care home for 2 and a half years. She has found all the staff and carers helpful and very caring. The home seems able to keep the same carers which helps to make it feel more like home and a caring atmosphere. She has a lovely room overlooking the garden but they can't all
have such good outlooks. Was able to bring her own pieces of furniture and her own pictures were put up very quickly which helped her to settle in. Her birthday was remembered and celebrated well by the staff.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

A big thank you for your review we are very fortunate to have a great team of staff. I am really pleased to hear that your mum has settled well and that she enjoys the aspect from her room - we are blessed with our gardener and maintenance team who do a terrific job.


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Review from Lois N (Sister of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the most wonderful Sidmouth treasure. I have never met such truly caring, happy staff. It has a ripple effect. They are incredible - nothing is too much trouble to keep my sister well, smiling and contented. Believe me, this takes some doing sometimes. I can't tell you how much we
(my husband and I) value the visitor's room. Just to be able to see and hear my sister does us all the power of good. Knowing we can share these incredibly important times and laugh with each other, definitely brightens everyone's day. It's amazing and proves that it can be done in these desolate times, to keep residents, staff and relatives safe from Coronavirus. Just huge, heartfelt thanks to you all. You are truly an inspiration and an example of excellence.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your lovely review - I am very fortunate to have such a great team of dedicated and caring staff. We are so fortunate to have the Visitors room which provides a safe but homely environment so that you can continue to visit your sister. I will share this review with the team and they will be delighted to read your kind words and thoughts.


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Review from John-Michael K (Nephew of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt celebrated her 80th birthday in August and we were able to watch her being helped to open cards and presents through the glass screen of the visitors' room. Bearing in mind visits are 45 minutes, staff had taken the trouble to decorate the room on her side with a birthday banner, balloons and
flowers. Then a cake was brought in with 80 on it and staff sang with us on their side of the glass. It was lovely and much appreciated. (Unfortunately, we weren't allowed any of the cake). When the time was up there was no rushing. We kept to time but without feeling pressured. The genuine care and interest in the resident were very apparent. Thank you all.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you for your lovely review it is greatly appreciated. I am really pleased to hear that your Aunt had a lovely birthday. We are very fortunate to have a designated visitors room which is safe and provides that essential link in these difficult times. I will share your kind words with my great team.


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Review from Dorf R (Sister of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident of this care home for the past 5 years. She is 88 years old and suffers from Alzheimer's disease and vascular dementia. Very fortunately in September 2019, the ownership changed hands (in the previous 12 months the quality of care had seriously deteriorated) but in the
past 12 months, the standard and level of care have improved greatly. Communication with relatives is excellent....this has been most important during the Covid crisis. There appears to be more accountability, teamwork, training and supervision of staff with much attention being paid to ensuring residents are seen as individuals and just not just another number. Enquiries are dealt with in a warm and professional manner and although currently, visiting is restricted, the new refurbished 'protected' visitors room provides a practical, safe and friendly environment for relatives to meet their loved ones. I would now be very pleased to recommend this care home to friends. A very caring community.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your wonderful review - the team have all been working hard. With the support of Welford Healthcare we have been able to achieve these great improvements.
Our aim is to provide a lovely homely atmosphere with individual person centred care.
We are delighted and feel blessed that we have our dedicated visitors rooms - once again that was with the support of our Directors at Welford Healthcare as we understand the importance of our residents still being able to see there families and friends during these difficult times.
I will share your lovely comments with my team - thank you once again.


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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Vale View Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Vale View Heights Care Home is calculated as follows: ( (83 Excellents x 5) + (63 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 166 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vale View Heights Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Tselane

Tselane Selokoma Leepile

Job Title: Home Manager

Joined: 2024

Tselane Selokoma Leepile is a registered nurse with over 20 years’ experience working in care homes in different roles. She has managed care homes and attained ‘Good’ CQC inspection outcomes.


Her experience also includes working in a regional role as a Peripatetic Manager providing hands-on management support to turn around services that needed support with internal or regulatory compliance. She has also worked as Acting Regional Manager, gaining valuable experience of managing multiple services.


Frequently Asked Questions about Vale View Heights Care Home

What types of Care is Vale View Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vale View Heights Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Vale View Heights Care Home have?

There are 53 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Vale View Heights Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vale View Heights Care Home to the centre of Sidmouth?

1.3 mile(s) as the crow flies, distance by road may be significantly further.