Review from Nick F (Son of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience

My experience of this care home has been excellent. The staff and management seem to care for the residents and work hard to make the home, well.... a home. There have been issues with the standard of food which was raised in a family and residents meeting (before lockdown) and a new chef was recruited.

They were ahead of the government on the pandemic so although this meant we weren't able to visit for months, they then installed a visitor room with a glass wall and speakers so you can visit in safety.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you, Nick, for your very positive feedback, we feel that it is important to always remember that this is our residents home and we work hard to provide a homely atmosphere.
We are blessed with our visitor's room as this has made it possible for our residents and their families to keep in close contact on a weekly basis. - so thank you once again for your very kind words I will post your review on the staff notice board.

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Review from Mick K (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

This care home is a very well run home with caring staff, including nursing staff, many of whom have worked at the home for many years and know the residents intimately, making appropriate adjustments to suit the individual and manage the few dementia sufferers with tact, dignity, and respect. It is

a happy home and Mum has been a contented resident for 6 years. Facilities for residents are good and attention is paid to safety and to hygiene and is COVID-safe. Catering is excellent and residents have a choice of menu and cognisance is taken of dietary requirements ie. diabetes. Early, pre-emptive, action to close the home to visitors has protected lives and staff from COVID. The home offers a range of activities for residents and trips out - though these have had to be curtailed this year. Each room has a TV and in Mum's case, I have had a satellite box fitted so that she can view Polish TV. I have no hesitation in recommending the care home to families considering placing a relative in care.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

On behalf of the entire team, I would like to thank you for your lovely comments. We are very fortunate to have such a great and dedicated team and I will pass on your kind words.
Thank you for mentioning each individual department and your very positive comments.

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Review from John L (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

I can, of course, only comment from my personal knowledge of my mother's experience since she moved to the care home 3 years ago. To that extent, I have been entirely satisfied with all aspects of her time in their care.
She was, understandably, reluctant to leave her home and found some aspects of

the inevitable change of life pattern and loss of independence difficult to adjust to - neither of which should reflect as a criticism of the level of commitment of care and concern she has received throughout her time as a resident.
I have no doubt that she has come to understand and appreciate this as time as moved on; indeed, she has better understood this as her general medical state of wellbeing has deteriorated.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

I am very pleased to hear that you are satisfied with all aspects of your Mothers care it is always great to receive positive feedback and I will share this with my team.
The transition into a care home is never easy but our main aim is to offer support both to our residents and relatives and this should continue as we are here on a daily basis to offer support and reassurance - Many thanks for your kind words.

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Review from Frances H (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

Most excellent. A truly safe environment for my father who has Parkinsons and dementia. Staff are very kind and attentive. The home is set in beautiful quiet surroundings. I would recommend this care home for those seeking to place a relative and have peace of mind that their needs will be met.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your kind words they are greatly appreciated. I will share them with the great team of staff that I have. We are very fortunate to so have such beautiful surroundings, and our in house gardener does a wonderful job of maintaining our gardens.

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Review from Nicky H (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My mum came here from hospital with sepsis; she now can’t walk and has to get the carers to do everything for her. As you can imagine, she found this very hard. All the staff at the nursing home are fantastic; nothing is too much trouble. They are very kind to us as well. The food is also very good

- a choice with every meal.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

On behalf of the team, I would like to thank you for your lovely comments. As a team we are really pleased that your Mum has settled so well - we are looking forward to celebrating her special occasion on the 12th of July.
I will share this wonderful feedback with my team and thank you for your continued support, it is greatly appreciated.

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Review from M D (Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

The food is always the same, not a lot of vegetables for me to have with veg and salad. The staff are very obliging, and manners help a lot and to be smiling, but I know it is hard when working in the day and night. More lasagne, lovely chicken, pork curries and cottage pie, please. Like Chinese food

but could be better.

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Review from A T (Resident) assisted by family/friend published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

I am delighted with my room with its shower room and a beautiful outlook to the colourful gardens. The staff are all very pleasant and helpful I am very pleased that the minibus trips have started up again these are very enjoyable.

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Review from C H (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care home.
My only issue with it would be the impression that they are always short of staff and the cleanliness of her room could be better.
My mother is very happy which is the only thing that really matters.

Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Thank you for your comments, we are really pleased that you and your mother are happy with our home. We are always looking at ways to improve our services and we appreciate your feedback. Regarding your point about cleanliness, I would appreciate the opportunity to discuss this with you, because we do like to pride ourselves on a clean and odorous free home and I would really like to make sure your mothers room is as it should be. Regarding the matter of your impression about is being short-staffed, I would like to reassure you that we always staff our floors safely so we can meet the needs of our resident's. If anyone calls in sick we do our utmost to bring in additional team member's.

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Review from C C (Wife of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

My husband went into the care home in very poor health and needing help on many fronts. He is now much happier due to the attention of staff and the routines. The dedicated carers stimulate my husband chatting to him and engaging him in activities. The care home has had a change of ownership and is

suffering from a change of familiar care staff. This has been unsettling for all concerned. The gardens at the care home are beautiful and well maintained, the house is spacious, however, it is looking tired. In my husband's room, the toilet doesn't flush easily, toilet toll holder is hanging off, tap rotates and wall light doesn't work. The resident's toilet downstairs is not very pleasant and needs upgrading. Core care staff have been approachable and lovely.

Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Thank you for your comments, we are really pleased that you and your mother are happy with our home. Whilst the home has changed ownership, I would like to reassure you that it is very much business as usual within the home. The home management remains the same, with the owners being extremely supportive. There are some exciting refurbishment plans ahead that will begin in the not too distant future.

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Review from M T (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

I had booked to take Mum away and the staff were lovely with my mum and I talking about it and were very excited for her. Staff always friendly, say hello.

Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Going to review with respondent to see where we can improve our satisfactory comments.

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Review from John H (Husband of Resident) published on 21 September 2019
Submitted via Postal Card • Report

Overall Experience

Overall standards of care and life's necessities cannot be faulted. Activities of late have appeared to be of a lesser good standard than hitherto, possibly as a result of more frequent changes of the suitable staff.
Tidiness of room could be improved, though it is realised that the needs for specialised

medication and accessories make for much additional supplies being spread around the room. Value is rated less than excellent; only as a reflection of the overall charges for the complete care package, which are quite high.

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Review from S C (Wife of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience

My husband was a resident at the care home for 3 years until he passed away in May 2016. His mental, emotional and physical needs were cared for by the wonderful staff, who without exception, provided the highest standards of care. Every staff member took such pride in their work and showed genuine

affection for him. We were always welcome to visit, and on many occasions dined with him at the home.
It was such a relief to be confident that my husband was being so well looked after.
When we took him to the theatre and out for meals, staff were only too happy to drive him and pick him up, as in latter times he was in a wheelchair and it would have been impossible for us to take him out alone.

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Vale View Heights Care Home

Care Provided by Vale View Heights Care Home

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Funding & Fees Guide for Vale View Heights Care Home

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