Ivydene Residential and Nursing Home

Staniforth Drive, Ivybridge PL21 0UJ
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9.7 90 Reviews
  • Ivydene Residential and Nursing Home, Ivybridge
The team at Ivydene are proud to have just received another Good CQC rating (April 2023) – with a good in every single area.

The team are what gives this home such a warm, family feel, with many having been with Ivydene for over 10 years. And the home manager is also a care home chaplain, so loves delivering religious services for some of the residents.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to meet to feel happy and fulfilled – a sense of achievement, belonging, continuity, significance, purpose and security.

They are passionate about finding out who their residents are as unique individuals. They take time to get to know their life histories.

Residents enjoy so many activities, from animal visits and music from a local school choir, to baking, painting, visiting entertainers and gardening. The home also has a hair salon, for appointments with a mobile hairdresser.   

The home has just received a Magic Table, an amazing piece of technology for people living with dementia. The table projects interactive light games onto surfaces and residents gently move and stretch as they play together, so it is wonderful for not only cognitive skills, but for encouraging gentle movement.

Ivydene is a beautiful home located in a residential area of the mill town of Ivybridge, with rooms on the top-floor overlooking Two Moors Way. The residents enjoy lots of trips out, with walks down to the River Erme and other attractions.

The team provide residential, dementia, nursing, palliative and respite care, which can be booked in advance. The home is also proud to be part of Plymouth Dementia Action Alliance, a group devoted to making Plymouth more dementia friendly.

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Care Provided by Ivydene Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Samuel Snelling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ivydene Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Nursing Care from £1,448
    • RESPITE Self-Funded Residential Care from £1,225

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1225 and for nursing care £1448, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ivydene Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ivydene Residential and Nursing Home Reviews (90)

Total of 90, showing 1-20
9.7

Ivydene Residential and Nursing Home has a Review Score of 9.7 (9.739) out of 10, based on 25 reviews in the last 2 years. Over all time Ivydene Residential and Nursing Home has 90 reviews.

Overall Experience

  • 66
  • 18
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Date Published

90
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12
25
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Review from Suzanne F (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say. If I could award 10 stars to Ivydene, that too would be too few. My mum is looked after so well by all the staff, from the cleaners to the management. Nothing is ever too much trouble and they know all the residents names and the family's too. It feels so much more like a large
family atmosphere than just a care home. The residents are treated like humans and are encouraged, not forced, to join in with daily activities. There's always something going on, from a quiz, to a good old sing song. From personal experience my mum is always washed, hair done, dressed smartly even if she wants to be in her room all day. The food she is served always looks delicious and a good range is always on offer. Plus the dining room is clean with linen table cloths and flowers, such a nice touch. They have certainly managed to help my mum to be the best she can be with her dementia.
Thank you.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your wonderful review. The team will be touched to read your kind words and delighted to hear that your mum feels so at home at Ivydene. Our home manager and his team are dedicated to creating a warm, family-like environment where residents receive care that is truly person centred in terms of their unique needs and preferences and it's wonderful to hear how much this is appreciated. Thank you for sharing your experience.


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Review from Donatella P (Friend of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Ivydene regularly and never once have been disappointed. The courtesy of the staff, the never-ending cleaning, and the serenity of the guests are really extraordinary. The guests are very well looked after, well nourished, always clean and smiling. I am grateful to have such house
in our village. Well done to one and all.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your kind words. We're delighted to hear that you appreciate the dedication of our staff and the warm, caring environment at Ivydene. We look forward to welcoming you again soon.


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Review from Mary M (Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivydene I would like to high light the following:
1. The food I cannot highlight the numerous meals all are fantastic and I would recommend them to anyone.
2. We are so pleased with the care and support we receive.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your kind words about Ivydene. We're thrilled to hear that you enjoy the home-cooked meals and find them so fantastic. We're equally delighted that you're so happy with the care and support you receive, the team will be delighted to read your kind words. Your review means so much - thank you.


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Review from June S (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivydene has provided wonderful care, support, entertainment and compassion to both my parents throughout this year. It has been a great comfort to us knowing that our parents are so well cared for. Ivydean is a wonderful place filled with very special staff who provide a very safe and happy home.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your heartfelt review. We're so pleased to hear that your parents are so well cared for and supported at Ivydene. Knowing we've provided comfort and peace of mind to your family means so much to us. Our team are certainly very special and are truly dedicated to creating a happy home, so your kind words will be greatly appreciated, thank you.


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Review from G R (Resident) assisted by family/friend published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised that Ivydene was such a happy and welcoming home. All the staff were friendly, kind and very caring.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your kind words. We're thrilled to hear that you feel Ivydene is such a warm and welcoming home. Our team is dedicated to providing a friendly, caring environment, and it means a lot to us that they have made such a positive impression on you.


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Review from L M (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Ivydene since March 2023. He has a rare motor neurological condition which means he is unable to do anything physically for himself but has full capacity to make his own decisions and voice his concerns/complaints! Being in a home is not what my extremely active football,
cricket, squash playing dad had planned for his later years!
However, he is very happy at Ivydene! He has an exceptional relationship with all the staff, they treat him with the utmost respect and dignity. He really enjoys the food, especially his daily full English breakfast.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for sharing your experience. We're delighted to hear that your father is so happy and well-cared for at Ivydene. It's wonderful to hear that our team has built such a lovely relationship with him, ensuring he feels so comfortable. We're glad he enjoys the food, especially his daily full English breakfast. We appreciate your kind words and trust in our care.


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Review from S R (Wife of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give more stars to Ivydene, then I would. My husband has been a resident for 2 years. I cannot fault the care he receives. He is looked after by the staff wonderfully. He is treated with respect and kindness. The staff have been so supportive of me and my daughter. The manager is always a
listening ear when you need it. I would certainly have no hesitation in recommending Ivydene to anyone looking for care for their loved ones.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your wonderful review. We are thrilled to hear that your husband has received such exceptional care over the past two years. Our team are there for our residents' families too and it's heartening to know that you and your daughter have felt so supported. Your kind words mean a lot to us, and we truly appreciate your recommendation for Ivydene.


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Review from M C (Brother of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been under terminal palliative care in Ivydene since April. I have visited monthly and called weekly.
Ivydene is a new purpose-built facility, light, bright and cheerful. Its staff are marvellous - caring, helpful and endlessly positive. Nothing is too much trouble, and they are sympathetic
and flexible in response to any request.
My brother doesn't rate the food, but this has more to do with his fussiness than any major deficiency.
Overall, I am delighted with the care he is receiving at Ivydene.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your heartfelt review for Ivydene, the team will be touched to read your kind words about the care they provide. Our chef is always happy to provide alternative choices if our residents dont fancy whats on the menu and is looking forward to chatting through some different options with your brother.


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Review from M K (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff (two members of staff in particular) - very caring. Very clean and well organised.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your review for Ivydene, the team will be delighted.


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Review from V A (Friend of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the service and care provided to my good friend when I paid a visit last Saturday.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your review for Ivydene - we look forward to welcoming you back on your next visit.


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Review from P B (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a lot of care homes and this one was the best by far. Mother was looked after very well and I was kept informed if she was at all unwell and they were extremely good at the end of her life. Very well done to you all.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your review, especially written at such a difficult time, the team at Ivydene will be very proud to read your kind words.


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Review from John M (Son of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in the nursing section of Ivydene for a year, having suffered a major stroke. The management of the home is very good and all the carers are great. I would have no hesitation in recommending Ivydene.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you so much for your kind words and recommendation! Our team at Ivydene Care Home really appreciate it.


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Review from Kevin R (Son of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was a resident at Ivydene for two years, sadly passing away in mid-October 2023. During his stay, the quality of care was very good.
In the last week, the attentiveness and compassion of all staff was exemplary - not only towards Dad but also towards us - nothing was too much trouble. Ivydene
staff have, over the last two years, become a second family whose kindness we will never forget.

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Review from John S (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The pre-admission procedures were professional, friendly and courteous.
For the five days she was there, Mum was smart, well cared for and apparently content.
Staff were helpful and caring.

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Review from S J (Husband of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Ivydene Residential and Nursing Home on the 22nd of September. She has Alzheimer's (Lewy Body Dementia). All of the staff that I have met have been excellent. they are efficient, caring and attentive to their residents while maintaining a relaxed and welcoming atmosphere.

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Review from Jan S (Friend of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our very good friend was transferred to Ivydene Residential and Nursing Home for palliative care. In the week she was there, she was looked after by very caring staff. Nursing staff were happy to explain everything about her care. The care team were happy to make sure her husband had a sandwich or cup
of tea. Our friend was there and week and we (the friends/family) were looked after too.

Reply from Sophie Middleton, PR Officer at Ivydene Residential and Nursing Home

Thank you so much for taking the time to leave a review. We are so pleased you were happy with the care your friend received. I'll be sure to pass on your feedback. Thank you again.


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Review from S M (Relative of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I dropped off a piece of furniture for the resident. Although I did not stay long, I thought that the staff were amazing. They were friendly and helpful, and all my queries were answered. Despite the building work, the home was clean, and the residents seemed happy. So far, the three-week experience
has gone much better than expected, as the resident in question is very happy and settled in the new environment.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your wonderful review; the team at Ivydene will be very proud to read your comments - they certainly are amazing.


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Review from A W (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently started to stay for respite at Ivydene Residential and Nursing Home, the most recent stay for 11 nights. On each occasion, my mum has been given the best care I could wish for. The staff are very friendly and caring and make my Mum feel at home as soon as she arrives.
The rooms
are clean and homely. My mum tells me the meals are great with plenty of choice. Mum said there are lots of activities you can take part in or you can just relax in your room. Mum praised the young man who carried out the activities, saying he was great.
I also want to say a huge thank you to all the staff who are involved with my Mum's care. You do fantastic work. I am very grateful and appreciate the support you have given me.

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Review from Carolyne C (Daughter-in-law of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivydene Residential and Nursing Home is an outstanding facility. All of the time my mother-in-law has been a resident and still continuing, they have treated her and our whole family with care, respect, dignity, love and professionalism. The management team are very knowledgeable, professional and caring
which is reflected down into every member of staff at every level. I have already recommended Ivydene to friends and family and will always continue to do so. All of the care and love from the Ivydene family is very much appreciated and we are proud of the Ivydene care family.

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Review from Robert B (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 1 month in hospital, where it was concluded that I was suffering from Polymyalgia Rheumatic (PMR). I was discharged on a course of steroids. As I'm single, elderly and love by myself, I then self-funded 1 month's worth of respite care in Ivydene Home. The management and secretarial staff were
very helpful and efficient in booking me in with the formal arrangements for payment etc. The caring staff were very helpful and friendly in getting me settled into my room, which was adequately furnished with very comfortable armchair, bed, TV and my personal toilet. The food was good and variable and I was happy to take all my lunch and evening meals in the dining area. The staff soon remembered my name and made me feel part of the community, though I was obviously different from most of the long-term residents. I appreciated the frequent coffee and biscuits delivered, cheerily, to the room if desired. There was parking space for my car. Overall, friendly stay, which I hope has helped my convalescence! Good value I think! One criticism, It's difficult to phone directly to Ivydene, calls are diverted to Sanctuary HQ and non obvious options.

Reply from Sophie Middleton, PR Officer at Ivydene Residential and Nursing Home

Thank you so much for taking the time to leave a review Robert. I'm so pleased you enjoyed your stay at Ivydene Residential and Nursing Home. I will pass your kind comments onto the team and have noted your feedback on the telephone system. Thanks again, Sophie


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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Ivydene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Ivydene Residential and Nursing Home is calculated as follows: ( (217 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 287 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivydene Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Samuel

Samuel Snelling

Job Title: Home Manager

Joined: 2022

Samuel joined the home in October 2022 and is looking forward to being a part of the Ivydene family.


Jake

Jake Fursland

Job Title: Activities Co-ordinator

Joined: 2021

Jake has been with us for over two years and absolutely loves spending time with our residents, enriching their lives with engaging activities.


Kelsey

Kelsey Mawson

Job Title: Administrator

Joined: 2011

Kelsey has been at Ivydene for over 10 years.
“The staff here are absolutely fantastic, I could sing their praises all day!
"It's nice to be able to be around the residents at Ivydene. It’s like I’ve got 55 nans and grandads! It gives me a warm, fuzzy feeling.”


Matt

Matt Ford

Job Title: Maintenance Man

Joined: 2016

Matt's favourite part of his role is looking after Ivydene "because it is the place our residents call home".


Frequently Asked Questions about Ivydene Residential and Nursing Home

What types of Care is Ivydene Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ivydene Residential and Nursing Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Ivydene Residential and Nursing Home have?

There are 55 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ivydene Residential and Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ivydene Residential and Nursing Home to the centre of Ivybridge?

0.4 mile(s) as the crow flies, distance by road may be significantly further.