Ivydene Residential and Nursing Home

Staniforth Drive, Ivybridge PL21 0UJ
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9.7 90 Reviews
  • Ivydene Residential and Nursing Home, Ivybridge
The team at Ivydene are proud to have just received another Good CQC rating (April 2023) – with a good in every single area.

The team are what gives this home such a warm, family feel, with many having been with Ivydene for over 10 years. And the home manager is also a care home chaplain, so loves delivering religious services for some of the residents.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to meet to feel happy and fulfilled – a sense of achievement, belonging, continuity, significance, purpose and security.

They are passionate about finding out who their residents are as unique individuals. They take time to get to know their life histories.

Residents enjoy so many activities, from animal visits and music from a local school choir, to baking, painting, visiting entertainers and gardening. The home also has a hair salon, for appointments with a mobile hairdresser.   

The home has just received a Magic Table, an amazing piece of technology for people living with dementia. The table projects interactive light games onto surfaces and residents gently move and stretch as they play together, so it is wonderful for not only cognitive skills, but for encouraging gentle movement.

Ivydene is a beautiful home located in a residential area of the mill town of Ivybridge, with rooms on the top-floor overlooking Two Moors Way. The residents enjoy lots of trips out, with walks down to the River Erme and other attractions.

The team provide residential, dementia, nursing, palliative and respite care, which can be booked in advance. The home is also proud to be part of Plymouth Dementia Action Alliance, a group devoted to making Plymouth more dementia friendly.

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Care Provided by Ivydene Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Samuel Snelling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ivydene Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Nursing Care from £1,448
    • RESPITE Self-Funded Residential Care from £1,225

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1225 and for nursing care £1448, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ivydene Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ivydene Residential and Nursing Home Reviews (90)

Total of 90, showing 41-60
9.7

Ivydene Residential and Nursing Home has a Review Score of 9.7 (9.739) out of 10, based on 25 reviews in the last 2 years. Over all time Ivydene Residential and Nursing Home has 90 reviews.

Overall Experience

  • 66
  • 18
  • 2
  • 2
  • 2

Date Published

90
7
12
25
65

Review from Lynda M (Sister-in-law of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother-in-law was a resident of the above care home.
My husband and I visited weekly and became more concerned with our relative's condition. We had to find the staff on three occasions to reposition him and empty his catheter bag, on one occasion we found him totally naked apart from a dirty
t-shirt and an overflowing catheter bag.
We also had to find a nurse to get help as my brother-in-law was in so much pain which resulted in his second admission to the hospital.
My brother-in-law sadly passed away in hospital on 28th November 2021. He was admitted with UTI and dehydration which quickly turned to Sepsis.
As a result, my husband and I would not recommend Ivydene care home.

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Review from Sharon G (Sister of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Brother spent his last few months at Ivydene Nursing Home. I would not recommend this home, my brother was unfortunately not looked after and did not receive the basic care he needed. I know he couldn’t afford the top level of care but even so, they failed him and us.

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Review from Catherine (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivydene is a wonderful home for the elderly. My mother was there until she passed away, when she arrived she was very poorly. They nursed her so beautifully, even turning her in bed every 2 hours. Nothing was too much trouble for the staff to help her. One day I went in and they had had the donkey sanctuary
to visit, donkeys were brought into the garden and all the residents were encouraged to pat them, another time they had a trailer of rabbits and guinea pigs to visit the residents.
I was so impressed with Ivydene that when my aunt needed care I placed her there. Again she is being beautifully looked after, by many of the same staff who looked after my mother. Ivydene has even made it possible for me to take my horse there in a lorry, helped my aunt out to see him and pat him, this did her no end of good, with Ivydene it is always that case that they will do everything that they can to look after both the emotional well being and medical well being of all their residents.

Reply from Sophie Middleton, PR Officer at Ivydene Residential and Nursing Home

Thank you, Catherine, for taking the time to leave a review. It's so heartwarming to hear how our team supported and enriched your and your mum's life when she was a resident with us. I really hope you can hold onto your memories that were made at Ivydene and they provide comfort in the future. Take care and thank you again


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Review from L R (Niece of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ivydene staff facilitated a very nice garden visit with my aunt. Providing tea for us all and assisting with other matters. It was a delightful visit and when we passed through some of the rooms to leave it was all very bright and cheery, the staff we met were cheery and a credit to the facility.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for such a lovely review - it is so appreciated! Tea in the garden sounds like a lovely kind of visit - we do hope you will be back again to visit soon. Best wishes. Fae


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Review from G P (Son of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Ivydene since mid-2018 and after her understandable concerns settled into her new home well.
The forget me not team has always been very caring and supportive particularly during this challenging covid era.
Since the re-opening, our family members have been able to visit and
enjoy the communal garden areas which have been enjoyed by everyone on the days.
At 96 years old we are comforted to know she is so well looked after.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for taking the time to review our home and for such kind words - they are so appreciated! Best wishes, Fae


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Review from Lawrence B (Son of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted from home during lockdown for end of life care at Ivydene. This happening during lockdown was particularly difficult emotionally for us all but the staff at the home were clearly so warm and kind to my brother. She was agitated at times due to her illness but I was able to see
their professionalism and care of her. When the situation deteriorated Nurse was quick to facilitate compassionate visiting so that we could be with mum as she neared the end. They put music and films on for her in her room with staff members even bringing in dvds from home so that she could watch her favourites. We are grateful to you all for making what was an awful time as positive as it could be. Thank you.

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Review from Gail L (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident of Ivydene for just over a month and I have found the staff very helpful. As we are currently in lockdown I have not had any personal contact with my mother, but the home has helped the situation with video calls and just recently allowed visits in the conservatory. Difficult
to give a detailed review at this time as I have never had the opportunity to go inside the home.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for reviewing our home, we appreciate your kind words about our team. We do hope we can meet all of our new families properly soon. Best wishes, Fae


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Review from Vera P (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 8 years at Ivydene Residential and Nursing Home. She was well looked after during that time. The staff are caring and compassionate, the home is well run, the food is good, there is a wide range of activities for residents and visitors are made very welcome with complimentary tea and
biscuits readily available. The last year has been difficult but every effort was made within guidelines to enable contact between residents and family. Sadly my mother passed away a few weeks ago, again the staff were most respectful of our needs and my mother was treated with the utmost dignity.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for taking the time to review our home. I am very sorry to hear of the passing of your mother - the team will really appreciate your kind words, especially during this time. Best wishes, Fae


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Review from Alison A (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 20 months being nursed at Ivydene and her care was exemplary. She was treated with the utmost respect and kindness at all times. The staff were also very supportive of us, her family. The rooms are clean and bright and a nice environment to be in. There are also activities for residents
to take part in, crafts, games and visits from nurseries and schools. We couldn’t have asked for better care for our mum in her final days and would happily recommend the home to others.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for your kind words about our home and team - it is so appreciated. Best wishes.


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Review from Claire H (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my Dad to Ivydene from another local home as the former home would not allow garden visits and instead had constructed a Perspex booth which distressed my Dad greatly. Ivydene allows garden visits and conservatory visits if the weather is bad with all appropriate infection control measures and
it is so much better. The face mask is a bit confusing for my Dad but he gets used to it. I am so glad I moved him and compared to what I read about other places via Rights for Residents Ivydene/Sanctuary seems to be doing a lot better than other places.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for taking the time to review our home and for your kind words. It is wonderful to hear that our social distanced visits have been helpful, both for you and your father. We really appreciate your feedback. Best wishes, Fae.


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Review from G D (Son of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home came with a strong reputation that was entirely justified in our own experience of a short period of palliative nursing care. The management and all the staff supported our family from the moment we made contact in a friendly and effective way. Throughout my mother's stay, she enjoyed her care
especially from the nurses and other care providers who invariably engaged her with compassion and the touch of humour that was vital.

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Review from Michelle U (Granddaughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Nan passed away at the beginning of lockdown. On 7th July we went along to collect nans belongings which had been put into storage. On arrival, we saw 4 members of staff and none gave their condolences, we were then sent to the back door to be greeted by all belongings having been thrown into bags
and boxes, no care had been given at this difficult time, then on asking where the wheelchair was to be told no idea. The caretaker was really helpful and went in search he returned to say another resident was sat in it, so the chair was passed back not in the most hygienic condition. All this was just the icing on the cake after several months of constant battles concerning Nan's care.

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Review from N M (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home did a brilliant job caring for our mother in her final months. A laugh and a joke with the carers went a long way, and they were attentive to our needs as a family. The standard of care was maintained throughout, and Mum passed away peacefully and with dignity, for which we will always be grateful.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for your kind words about our home and team. They will really appreciate it. Best wishes, Fae.


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Review from Diane F (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Ivydene in March 2020, from where she was living in the West Midlands. How I wished she had gone into Ivydene at least two years ago. The care and comfort she received were amazing and I will be eternally grateful for the staff and all they did for her, making her passing so lovely,
as indeed it was. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you so much for your kind words about our home, we are glad that she found a home in Ivydene. The staff will really appreciate your lovely feedback. Best wishes


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Review from S M (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have chosen a better home, very pleased with all your staff, compassionate and professional. Very clean and easy-going - thank you.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for such a lovely review - The manager and the team will be so pleased to read your kind words. Best wishes.


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Review from J K (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad entered Ivydene in December 2019. We as a family were greeted by extremely friendly and helpful staff; in a difficult time for Dad and his family.
Dad has settled well and is well cared for by sensitive and caring staff.
We are kept well updated with Dad's needs, any hospital appointments have
been sorted by very efficient nurses, and contact has been made by them with regards to Dad's health and well-being requirements.
This gave us peace of mind.

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Review from L F (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first impression of Ivydene was very favourable as it is situated in a quiet residential area in a lovely town. The purpose-built accommodation is light, airy, clean and homely. The management team are friendly, very efficient and always approachable, and the care team were always professional, attentive,
extremely hard-working and provided a caring but fun atmosphere for the residents. My mum spent several moths in Ivydene, through apprehension, but on admission, she soon relaxed, became worry-free and began to enjoy the activities on offer which gave her a new lease of life.
Thank you to everyone at Ivydene, my family and I will be forever grateful to you all.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for your kind words about our team and home. The Home Manager and the team will really appreciate the time taken to review Ivydene. Best wishes


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Review from L B (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were most caring and attentive.
The rooms were clean, bright and everyone was most helpful.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you for your kind words and scores. I will be sure to pass your lovely feedback onto the manager and the team; they will really appreciate it. Best wishes.


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Review from M S (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very pleased with my husbands care. Excellent nurses who were caring and involved me in decisions about my husband's treatment.
The caring staff all became friends and made us feel at home during his stay. I felt he was cared for with dignity, compassion and humour to jolly him along.
All
of the staff from the manager to the handyman were kind and helpful. I thoroughly recommend this home.

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Review from R B (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First and foremost the staff are exceptional. The care my mother receives is 100% good. The food is excellent and plenty of it.
Feedback for my mother's welfare is brilliant and she is 104 years old I am kept very well informed of her wellbeing.
The activities provided really help in keeping her mind
active.
The management is superb.

Reply from Fae Doherty, Senior Marketing Officer at Ivydene Residential and Nursing Home

Thank you so much for your wonderful feedback. We are so pleased that you are happy with our home and the care our team provide. I will be sure to pass this onto the team.
Best wishes.


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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Ivydene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Ivydene Residential and Nursing Home is calculated as follows: ( (217 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 287 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivydene Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Samuel

Samuel Snelling

Job Title: Home Manager

Joined: 2022

Samuel joined the home in October 2022 and is looking forward to being a part of the Ivydene family.


Jake

Jake Fursland

Job Title: Activities Co-ordinator

Joined: 2021

Jake has been with us for over two years and absolutely loves spending time with our residents, enriching their lives with engaging activities.


Kelsey

Kelsey Mawson

Job Title: Administrator

Joined: 2011

Kelsey has been at Ivydene for over 10 years.
“The staff here are absolutely fantastic, I could sing their praises all day!
"It's nice to be able to be around the residents at Ivydene. It’s like I’ve got 55 nans and grandads! It gives me a warm, fuzzy feeling.”


Matt

Matt Ford

Job Title: Maintenance Man

Joined: 2016

Matt's favourite part of his role is looking after Ivydene "because it is the place our residents call home".