Review from Len B (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

We travelled from Spain to visit mother. We find the care home to be excellent. Mother is well cared for. The staff are brilliant.
Knowing all this gives us peace of mind seeing as we live so far away, on ringing regularly to the home asking her health, the staff inform us, they are very helpful.

Reply from Fae Doherty, Senior MarketingOfficer at Ivydene Residential and Nursing Home

Dear Len, thank you for your review. I am pleased to hear how satisfied you are with the care provided to your mother, and as you say, being so far away this enables you to have good peace of mind knowing she is well cared for. Best wishes.

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Review from Julia G (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

My Mother was treated with kindness, compassion and professionalism in her last few weeks of life. She was contented and at peace in Ivydene because all her needs were met. In addition, my daughter and I who were her principal carers previously felt well supported.

Reply from Fae Doherty, Marketing Officer at Ivydene Residential and Nursing Home

Dear Julia, thank you so much for your kind words about our team at Ivydene. I am very sorry to hear of the loss of your mother, however I am glad to hear how well supported both she and you were throughout the process. Best wishes, Fae

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Review from Colin R (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience

My Mum became a resident at Ivydene in July 2018. During her stay, she received the very highest level of both nursing and domestic care delivered by a large team of very dedicated, compassionate and professional staff. The transition for my Mum from living independently to living in a nursing home

was made in a sensitive and caring way, made possible by staff members who constantly displayed high levels of caring and respect for both Mum and her family. We, as a family, feel fortunate that Mum was able to spend the last part of her life in such a loving and comfortable environment. Thank you Sanctuary Care for your help and wonderful support.

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Review from C D (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

Excellent home. Nothing is too much trouble. Residents are encouraged to participate in great activities. Today I've sung along to very good musical band of 10. Innovative and person-centred. Highly recommend. Three tire system of dementia, nursing and residential needs. Good.

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Review from J C (Son-in-law of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

The family are delighted with the care provided.
The staff are excellent.
This is a friendly and well-run care home- we would have no hesitation in recommending it to others.

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Review from Sue P (Daughter of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience

Ivydene provides just the right package of care and facilities to suit my Dad’s needs. The atmosphere of the place gives it more the feeling of a welcoming small hotel than a care home. The rooms are easily accessible, well decorated, clean, light and airy and the majority have a nice outlook either

over the garden or the distant countryside. The food is home cooked and of a good standard and there are often homemade biscuits and cakes available. There are several reception areas and a nice level garden which allow the residents to mingle and move about.
But the staff are what really sets Ivydene apart, they always make time for residents and visitors alike and listen to any concerns. I really admire them for their patience and understanding with the residents.
It is saddening enough to have a relative with dementia, but I am very thankful to know that my Dad is being really well cared for and that I have done the best I can for him in finding Ivydene.

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Review from Leonard B (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience

We were visiting from Spain and my first impression on entering the residential home, firstly, a secure door so that no one had to wait for entry. Secondly, friendly staff and caring towards all of the home. Not to forget the food, tested hot and lovely. To be recommended.

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Review from Chris G (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience

Rooms are good. The home has a good feel, caring staff and very friendly, especially dementia staff. Food is not always age appropriate - I wonder how many residents want vegetarian food, garlic bread and tiramisu?

The most disappointing service is the laundry. Clothes lost, nothing ironed and not

put in drawers in any order. Requests not followed - socks in net bag as an example.

Reply from Ann Wilding, Home Manager at Ivydene Residential and Nursing Home

Thank you for your lovely comments about our team. We offer a wide variety of choice at mealtimes with nutritional, home-cooked meat, vegetarian and fish dishes, as well as lighter meals. If our residents don’t fancy anything on the menu our chef is very happy to prepare something different. We also plate presentation dishes to enable our residents to see the choices on offer. In terms of the laundry, we ask that items are labelled but I will of course discuss your concerns with the team.

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Review from T S (Son of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience

My father has resided here for more than a year and is very happy with his new home. He is treated with care, respect, affection, kindness and considers all his needs are catered for. His health is looked after by professional and attentive nursing staff who appreciate both its physical and mental needs.

He is afforded constant consideration to his daily amusements engaging in daily entertainment or watching TV. He enjoys the food provided for him and appreciates the chef and catering staff. On behalf of my Dad, thank you very much for the service you provide.

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Review from Keri B (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience

Some fabulous carers and nurses.

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Review from Paula H (Daughter-in-law of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience

We are so impressed with everything about Ivydene Nursing Home and could not fault it in any way. The staff are caring and show endless patience and kindness towards my father-in-law and all of the residents. The activities coordinator plans a wonderful selection of entertainment, ranging from bingo,

a Spanish afternoon, donkey visits, puzzles, handicrafts and music quizzes from certain eras.... the list is endless. The dining room is beautifully presented, with a daily menu and excellent food. The 'suites' are sunny, clean and have pleasant views. The staff keep us informed of any developments or GP visits, which we really appreciate. There is a wonderfully happy atmosphere whenever we visit the home and the gardens are Quite simply, we truly believe Ivydene is the best Care/ Nursing Home in the entire country. Indeed, we often say it's more like a 5-star hotel. We cannot praise the staff and management more highly and would recommend Ivydene to anyone looking for care.

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Review from John V (Husband of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience

My wife has been at Ivydene for some two years. It is by far the best home I have seen in the area; modern and purpose-built. A highly professional care home. The staff are numerous, friendly, caring and perhaps above all they treat the residents with consideration and respect.

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Review from Sarah G (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience

From my very first visit to Ivydene I have found all the staff to be very helpful and attentive.
They are always ready to listen to residents and visitors. They show interest and every kindness regardless of any time pressures they may be under.
It is difficult for anyone to see their relative with

dementia but the staff and atmosphere at Ivydene make the situation at Ivydene as comfortable and uplifting as possible. I am confident that my fathers care needs are being more than met.

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Review from Clare V (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience

Our mother was admitted for palliative care having suffered a catastrophic heart attack. She was in Ivydene for five weeks before she died. She was treated with dignity, kindness and friendliness at all times by the staff. Any queries regarding her health or care were answered as soon as was possible

and ensured Mum was not in pain. Every member of staff we met during that time was helpful and responsive. The atmosphere in the home is positive and upbeat.

Whilst every member of staff was positive, kind, compassionate and friendly towards Mum and to us as a family, the exceptional quality of the senior nurses gave us peace of mind and comfort at a tremendously difficult time in our lives. Though when complimented, the reply was "I am just part of a team". Yes; a fabulous team at that.

To anyone who is struggling with the idea of entrusting your nearest and dearest to a care home... we would, from our experience, thoroughly recommend Ivydene. They really do 'care'.

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Review from M S (Power of Attorney of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience

Staff were civil, polite and caring. Various minor accidents showed them to be attentive and apparently well-trained.
Activities for residents were generally well considered and attended, encouraged by staff. Meals were appreciated by out relative.
Although "teatime" looked uninspiring and uninteresting.
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staff were well in control and always helpful.

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Review from Mrs Paula A (Daughter of Resident) published on 13 January 2017
Submitted via Website • Report

Overall Experience

I could not have been more pleased for my dad, as it was the nearest I could get him to going home.
We could not be any happier with the level of care and service my father received from every member of staff.
The management, reception, nursing, all carers young and older, male and female, night

and day, cleaning, catering, maintenance, activities and the lovely ladies in the laundry room all played a huge part in making the last three months of my father's life as good as it was possibly going to get.
My father had Vascular dementia, I found the caring team to be knowledgeable and understanding of all the last stages of my father's dementia. This made my family and I feel comfortable in leaving him in the home and in safe hands.
Most of all, Ivydene Care Home felt like home, the staff were like a family and included us as though we were part of their family. It made a very difficult time a lot more bearable.
A huge, massive big thank you to all at Ivydene. x P

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Review from Gary D (Son of Resident) published on 19 September 2016
Submitted via Website • Report

Overall Experience

My Mother spent just over two weeks at Ivydene Residential Nursing Home receiving palliative care. During her time there the care she received was outstanding. As a family, it was important to us she spent this time in as a comfortable environment as possible. We could not have wished for better. The

staff were always friendly and helpful and we never felt unwelcome at whatever time we turned up or stayed until.
We were impressed with the management on the premises. Never at any point did we feel uninformed about mother's condition. The building itself was clean and tidy and was bright and airy.
If anyone is looking for somewhere to receive nursing care I would confidently recommend Ivydene Residential Nursing Home.

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Review from S P (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience

Walking into the care home I was greeted with a very warm atmosphere, the carers very happy and helpful, even the chef comes out to check if the residents meals were OK, a nice touch. The place is bright and sunny with a nice garden residents can sit in, overall a very nice place.

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Review from Michael V (Son of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience

My 100 yr old vascular dementia suffering mother has been managed very well at home for over 10 years (diagnosed severely mentally disabled in 2002). However it was agreed we could no longer continue to give her the quality of care she deserves. I myself am well into my 8th decade and although I'd

always promised never to 'put her in a home' I felt I had no choice. I had been to Ivydene, plus several other Care homes, in early March but immediately recognised that Ivydene was the one for Mum. She went with almost violent reluctance but the reception was so kind, caring and appropriate she finally went in like a little lamb. After a somewhat difficult few days (for all) she has now settled extremely well thanks to the wonderful staff and management. She has had her first shower in years and her finger nails are beautiful. I have complete confidence in them and would unhesitatingly recommend Ivydene to anyone unfortunate enough to need such care.

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Review from Colin S (Husband of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience

My wife was in this care home for 2 years. The last month end of life care was made special by the love and care of the staff. My wife died 21/2/16 had MS and vascilar dementia. The care at this home for every resident is exceptional all the staff from the youngest to the oldest where so caring and

compassionate. My wife felt at home and with dementia relied heavily on staff for daily routine. I cannot speak to highly of this home, and got to know the staff like extended family. Thank you.

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Ivydene Residential and Nursing Home

Care Provided by Ivydene Residential and Nursing Home

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Funding & Fees Guide for Ivydene Residential and Nursing Home

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