Dove Tree House

89-91 Heavitree Road, Exeter EX1 2ND
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9.7 74 Reviews
  • Dove Tree House, Exeter
Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults from the surrounding Exeter community.

Residents have access to numerous activities and have personal interests supported, including through organised outings and in-house entertainments.

Care Provided by Dove Tree House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mary Davidson (Registered Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Dove Tree House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,627
    • Self-Funded Residential Dementia Care £950 – £1,627
    • RESPITE Self-Funded Residential Care £950 – £1,627
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,627
  • (these prices are only a guideline, please contact Dove Tree House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).


  • Parking
  • Parking on site for visiting professionals and friends and relatives.


Total of 74, showing 1-20
9.7

Dove Tree House has a Review Score of 9.7 (9.699) out of 10, based on 18 reviews in the last 2 years. Over all time Dove Tree House has 74 reviews.

Overall Experience

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  • 18
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Overall Experience  Overall Experience 5.0 out of 5

I feel that Dove Tree House are proactive in their work with my dad. When I ring in I always feel listened to. If there is something that can't be sorted in one phone call, I have always had a recall. The home is clean and in a good state of repairs. There are activities each week which are varied to
try and suit all the residents needs. Dad enjoys his food and says its good. Dad loved his sport and it would be nice if he could have sports channels on his TV in his room. Would be nice if he could have some trips out in the minibus Dove Tree has use of. This would be good for mental health.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to write and publish this really positive and detailed review of your experience, and most importantly that of your dad, with our Care Team and Care Home at Dove Tree House in Exeter. With regards the the sport on TV - we have found that a number of residents now have their own sports subscription services. The televisions in our rooms are all smart so can access the homes WiFi so are able to log in to these services. It's lovely to read that your dad enjoys the food and says it is good. Yes, with the better weather we are looking forward to seeing the mini bus used more often this summer - we have also recently had success in finding a driver - this has been particularly difficult of late and a great frustration to us all! Thank you again for your kind feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I visited a lady who I used to support in her own home, recently she was moved into Dove Tree House. I can say that since moving here she is a different person. I found her smiling laughing enjoying life rather than feeling excluded as she used to be. She was telling me about all the games that the
residents/staff do. Although she is not my family I believe she is finally happy. Thank you.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you so much for taking the time to leave this really lovely feedback with regards to your experience with our Care Team and Care Home at Dive Tree House in Exeter. What a lovely story! It's lovely to read how the lady you visited is a different person since moving into Dove Tree House - that she is smiling and laughing and enjoying life rather than feeling excluded. You come across here as being a very caring person - by all means keep an eye out for any care team vacancies we may have. Thank you for taking the time to leave this really lovely and insightful feedback. Kindest regards


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Overall Experience  Overall Experience 5.0 out of 5

The care home always gives you a warm welcome when you visit it dos not matter whoever opens the door it is always a friendly smile. l have always found the staff caring and loving to the residents they go above and beyond what they need to do. It stems right from the Manger, Deputy Manager right down
to the care workers. Praise should also go to the cleaners as the home is always very clean. The activities they do with the residents is very good and varied. At meal times they always get a varied menu.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you so much for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. I can only agree really, we have a really lovely care team at Dove Tree with excellent managers, care workers, cleaners cooks and maintenance people. Thank you again for this really lovely feedback, I know the team at Dove Tree will really appreciate your kind words. Kindest regards


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Overall Experience  Overall Experience 5.0 out of 5

Friendly and always helpful staff.

Reply from Nathan Stone, Director at Dove Tree House

Dear T W. Thank you for taking the time to leave this 5/5 Star review of your experience with our dare team and care home at Dove Tree House in Exeter. It's really nice to read that our care team are 'friendly and always helpful'. I know the manager and her team will really appreciate you kind words of recognition. Kindest regards, Nathan.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, clean and bright.
Caring and responsive staff.
Efficient deputy manager (not had much contact with manager yet).

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Tracy T. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you find Dove Tree to be a lovely care home which is clean and bright with caring and responsive staff. Kindest regards,


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Overall Experience  Overall Experience 4.0 out of 5

My brother has been at Dove Tree House for over three years and has always been treated with kindness and patience. I recommend Dove Tree House.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon J P. Thank you for taking the time to post this really positive feedback with regards to your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that your brother has always been treated with kindness and patience and that you would recommend Dove Tree House. Kindest regards,


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Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with the care my mother, who has Alzheimer's/dementia, has received in the last few months.
The staff and management are kind, caring, understanding and always helpful.
I feel confident that my mum is loved and cared for, the home has a very warm and friendly, fun atmosphere.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Penny O. Thank you so much for this really positive feedback with regards to your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that our care team are kind, caring, understanding and always helpful and that you feel confident that your mum is loved and cared for. Yes, I agree, Dove Tree does have a very warm and friendly, fun atmosphere, a proper home from home. I note, of course, that all feedback is 5 stars except for food with 3 stars. We would like that to be 5 stars as well of course, so please do let our Care Home Managers know if there are any specific issues with the food and we will see if we can address them for you / your mum. Kindest regards,


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Overall Experience  Overall Experience 5.0 out of 5

We couldn't be any happier with our experience with Dove Tree House. The staff have all been amazing and our mum is very happy there.
The assistant manager has been outstanding with is help and support with Mum entering the home.
All the staff we have met and have helped with our mum have all been
outstanding.
Our mum is very happy and settled which is a huge relief for us, her children.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Wayne G. Thank you for taking the time to leave this really positive feedback regarding your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you 'couldn't be any happier with (y)our experience with Dove Tree House.' And, most importantly, that your mum is very happy there! I know David and the rest of the team will really appreciate your kind words. Thank you again,


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Overall Experience  Overall Experience 5.0 out of 5

Dove Tree House is very welcoming, clean, well-decorated with a good garden for better weather. Staff are friendly and attentive. A good, varied menu. My relative is settled and well cared for, with activities for movement etc. Overall, all very good.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Janet H. Thank you for taking the time to post this lovely 5 / 5 Star rating review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that Dove Tree is very welcoming, clean, and well-decorated and that our care team are friendly and attentive. It's great that your relative has settled in well and is well cared for and enjoying the activities. Yes, as you say, there is a lovely garden at Dove Tree and we're all very much looking forward to the weather changing so we can get out and enjoy it. Thank you again for this kind feedback, it really does make a difference to our care teams to see their hard work and dedication acknowledged in this way. Kindest regards,


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mum's care.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Ian W. Thank you for taking the time to publish this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that you are very happy with the care that your mum is receiving. I know the team will be really happy to read this review. Kindest regards


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Overall Experience  Overall Experience 4.0 out of 5

This was her first stay in a care home and as such a strange experience for her. The thing that stood out for us was the genuine care and concern shown by all the staff and management. When she arrived she was very confused when she left the confusion had gone.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive review of your experience, and that of you mother-in-law, with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your mother-in-law had a positive experience and that she was in a better state of mind at the end of her short stay with us. Thank you for highlighting the genuine care and concern shown by our care team and management teams. I can only agree, we've got a great team at Dove Tree! Thank you again


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Overall Experience  Overall Experience 5.0 out of 5

Our dad was with Dove Tree House for only six weeks, but he was loved, cared for, and supported wonderfully during this time. As a family, we could not or would not have wanted him to be anywhere else. We too experienced nothing but kindness and support from everyone at Dove Tree House. The management
and staff are brilliant.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to write and post this really lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your dad was loved, cared for and supported during his short time with us at Dove Tree House. It's also really lovely to read that you and your family were treated with nothing but kindness by everybody at Dove Tree. I know the Dove Tree Team will really appreciate your kind words. Kindest regards


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Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for and is very happy with the staff, they are kind and helpful.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive feedback relating to your experience with our care team and care home at Dove Tree House in Exeter, Devon. It's lovely to read that your brother is well cared for and very happy with our care team who are kind and helpful. Kindest regards.


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Overall Experience  Overall Experience 5.0 out of 5

My dad, who is blind, has been very happy at Dovetree House over the last 18 months where he is well looked after. Staff are pleasant and helpful. I have noticed significant improvements in the service offered in the last few months.

Reply from Nathan Stone, Director at Dove Tree House

Good morning Graham. Thank you for leaving this really positive feedback relating to your experience and that of your dad with our care team and care home at Dove Tree House on Heavitree Road in Exeter. It's really nice to read that your dad has been happy at Dove Tree over the past 18 months and that the care team are pleasant and helpful. Yes, we've gone through a significant refresh at Dove Tree in the past 18 months - it's always been a lovely home but we never rest upon our laurels. Thank you again for this kind feedback, I know the manager and her team will really appreciate it. Kindest regards, Director.


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Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident of Dove Tree since June 2016. She had dementia and this not only impacted her memory but her mobility as well. The Dove Tree team were amazing with Mum and the other residents from food choice to their care, to activities, to the lovely garden and visitor pod they developed during
Covid which is now used when the hairdresser visits.
The team kept us informed of how Mum was doing and notified us of anything we needed to know - it was like having an extended family.
Sadly Mum passed away in January but even that super sad event was made easier by Dove Tree. They cared for Mum so well and looked after us! In mums final days, she was never alone when we weren’t with her and I can’t tell you how comforting it was to turn up in the morning or after nipping out to get a quick bite to eat, to come back and see one of the team sat with her. I will never forget it or them. I can’t speak highly enough of Dove Tree and its wonderful team (past and present).

Reply from Nathan Stone, Director at Dove Tree House

Good afternoon. Firstly, please allow me to pass on my condolences for the sad loss of your Mum. And then to thank you for taking the time to leave this really lovely and detailed review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read how well your Mum was looked after and how well our care team kept you and your family up to date and involved with your mum's care at Dove Tree House. Thank you for highlighting the amazing work of our care team - I know they will all appreciate your kind words. Kindest regards, Nathan.


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Overall Experience  Overall Experience 5.0 out of 5

So glad we found Dove Tree House for my brother. He has been cared for to the highest standard and treated with dignity. The home is clean and tidy and everyone is happy and smiling, staff and residents, which says a lot to me. Thank you to the manager and her staff for taking control and the weight
from our shoulders, we know he is safe now and receiving the care and nursing he needs to keep him comfortable.

Reply from Nathan Stone, Director. at Dove Tree House

Good morning Nicola, thank you so much for leaving this really positive review of your experience with our care team and care home at Dove Tree House in Exeter. It's lovely to read how well your brother is being cared for and how this has lifted a weight from your own shoulders. I have to agree, we have a fantastic manager and care team at Dove Tree and feedback such as yours will be greatly appreciated by them all. Kindest regards.


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Overall Experience  Overall Experience 4.0 out of 5

Excellent care given and a clean and friendly environment. The clients are always kept clean and the food is good too.
The downside is things go missing so my advice would be don’t take good clothes or valuables. The client I’m talking about had loads of toiletries go missing, his wallet with £60 and
a brand new pair of trousers less than two weeks old with labels still on.

Reply from Nathan Stone, Director at Dove Tree House

Hello Heather. Thank you for this really positive feedback with regards to your experience with our care team and care home at Dove Tree House in Exeter. I'm sorry to hear that your client has had items go missing. Given the sometimes complex care needs of some residents, specifically dementia-type illnesses, it is not uncommon for items to get mislaid, misplaced or lost. Some residents will collect and hoard items, others may throw items away into bins etc. Whilst we do our very best to ensure that items do not go missing I agree that it is a good idea not to take in valuable items (especially if small). All rooms do have a locked cupboard/safe but these are not always used effectively by residents who can often be confused. Cash should be stored in the manager's office. Due to infection control protocols, all clothes have to be washed on hot cycles (60 degrees plus) so all clothes must be able to withstand such temperatures. Thank you again for this feedback.


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Overall Experience  Overall Experience 4.0 out of 5

I have always found all the staff to be welcoming and very caring with my elderly mum. An essential quality for a good care home. And they always find time to talk to me about any issues that may crop up. I wouldn’t hesitate to recommend Dove Tree House to anyone that asks me.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you have always found our care team members to be welcoming and happy to talk about any issues. We're all really pleased that your mum is being well looked after and thank you for your kind words in relation to not hesitating to recommend Dove Tree House to anybody who asks. Kindest regards, Nathan.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Dove Tree for over 13 years now and has always been very happy there. Over the last year she has developed some fairly major health problems which are still ongoing. The level of care that mum has received and is still receiving has been incredible. I have been so impressed.
I cannot praise the staff enough for their professionalism, and the way that they go above and beyond by doing ‘that little bit extra.’ The manageress clearly cares very deeply about the residents and is always available to talk to. Mum's care instructions are clearly laid out and are easy to follow while her room is clean, light and airy as is the whole home. The home is supported by a large team of professionals i.e. doctor, physiotherapist, occupational therapist and social worker, not to mention a whole team of district nurses, who have also helped my mum immensely. I can honestly say that if ever I had to choose a residential home for myself, it would be a Dove Tree.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you so much for leaving this glowing review of your experience, and that of your Mum, of life at our Dove House Residential Care Home in Exeter. It's lovely to read that your Mum has been happy at Dove Tree for the 13 years that she has lived there. Dove Tree House joined the Stonehaven family in 2012 - so she has been there longer than us. Your detailed review is greatly appreciated, especially for the way in which it highlights the fantastic work of our care team. Of course, the biggest endorsement of all, 'I can honestly say that if ever I had to choose a residential care home for myself, it would be a Dove Tree'. As I get older myself this type of thought increasingly crosses my mind, and certainly, when I visit Dove Tree, I leave hoping that there will be people and places like that around when I need them! I'm sorry to read that your Mum is facing some major health problems and wish her, and you, all the very best. Kindest regards, Nathan.


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Overall Experience  Overall Experience 4.0 out of 5

After my husband had a tumble out of bed the care he received afterwards was brilliant from one particular lady. The next day she cared for him again and even rang me to update me on his progress which I found really touching as previously I had to ring up asking for information.

Reply from Nathan Stone, Director at Dove Tree House

Hello. Sorry to read that your husband had a tumble out of bed. Of course, that can happen, despite all that we do with regards to care plans and risk assessments, as we do our best to enable our residents to maintain their mobility and independence. I'm sure the care team will have further reviewed your husband's care needs to ensure that we have all the appropriate equipment and checks in place to try to prevent this from happening again. It's lovely to read that the aftercare was brilliant - we have a great care team at Dove Tree and I have no doubt that they will, indeed, have done all they could to ensure your husband's recovery was as fast and supported as possible. Thank you again for this feedback. Kindest regards, Nathan.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Dove Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Dove Tree House is calculated as follows: ( (153 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 209 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dove Tree House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Mary

Mary Davidson

Job Title: Registered Manager

Joined: 2023

Mary started working at Dove Tree House in October 2023.


Frequently Asked Questions about Dove Tree House

What types of Care is Dove Tree House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dove Tree House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dove Tree House have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dove Tree House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Dove Tree House to the centre of Exeter?

0.8 mile(s) as the crow flies, distance by road may be significantly further.