The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).
Parking on site for visiting professionals and friends and relatives.
Dove Tree House has a Review Score of 9.7 (9.699) out of 10, based on 18 reviews in the last 2 years. Over all time Dove Tree House has 74 reviews.
Review from N C (Daughter of Resident) published on 26 February 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you for taking the time to write and publish this really positive and detailed review of your experience, and most importantly that of your dad, with our Care Team and Care Home at Dove Tree House in Exeter. With regards the the sport on TV - we have found that a number of residents now have their own sports subscription services. The televisions in our rooms are all smart so can access the homes WiFi so are able to log in to these services. It's lovely to read that your dad enjoys the food and says it is good. Yes, with the better weather we are looking forward to seeing the mini bus used more often this summer - we have also recently had success in finding a driver - this has been particularly difficult of late and a great frustration to us all! Thank you again for your kind feedback.
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Review from J W (Friend of Resident) published on 25 February 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you so much for taking the time to leave this really lovely feedback with regards to your experience with our Care Team and Care Home at Dive Tree House in Exeter. What a lovely story! It's lovely to read how the lady you visited is a different person since moving into Dove Tree House - that she is smiling and laughing and enjoying life rather than feeling excluded. You come across here as being a very caring person - by all means keep an eye out for any care team vacancies we may have. Thank you for taking the time to leave this really lovely and insightful feedback. Kindest regards
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Review from Rose H (Friend of Resident) published on 10 February 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you so much for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. I can only agree really, we have a really lovely care team at Dove Tree with excellent managers, care workers, cleaners cooks and maintenance people. Thank you again for this really lovely feedback, I know the team at Dove Tree will really appreciate your kind words. Kindest regards
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Review from T W (Son of Resident) published on 31 January 2025
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Reply from Nathan Stone, Director at Dove Tree House
Dear T W. Thank you for taking the time to leave this 5/5 Star review of your experience with our dare team and care home at Dove Tree House in Exeter. It's really nice to read that our care team are 'friendly and always helpful'. I know the manager and her team will really appreciate you kind words of recognition. Kindest regards, Nathan.
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Review from Tracy T (Daughter-in-law of Resident) published on 31 January 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Tracy T. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you find Dove Tree to be a lovely care home which is clean and bright with caring and responsive staff. Kindest regards,
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Review from J P (Sister of Resident) published on 31 January 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon J P. Thank you for taking the time to post this really positive feedback with regards to your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that your brother has always been treated with kindness and patience and that you would recommend Dove Tree House. Kindest regards,
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Review from Penny O (Daughter of Resident) published on 31 January 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Penny O. Thank you so much for this really positive feedback with regards to your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that our care team are kind, caring, understanding and always helpful and that you feel confident that your mum is loved and cared for. Yes, I agree, Dove Tree does have a very warm and friendly, fun atmosphere, a proper home from home. I note, of course, that all feedback is 5 stars except for food with 3 stars. We would like that to be 5 stars as well of course, so please do let our Care Home Managers know if there are any specific issues with the food and we will see if we can address them for you / your mum. Kindest regards,
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Review from Wayne G (Son of Resident) published on 31 January 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Wayne G. Thank you for taking the time to leave this really positive feedback regarding your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you 'couldn't be any happier with (y)our experience with Dove Tree House.' And, most importantly, that your mum is very happy there! I know David and the rest of the team will really appreciate your kind words. Thank you again,
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Review from Janet H (Relative of Resident) published on 31 January 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Janet H. Thank you for taking the time to post this lovely 5 / 5 Star rating review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that Dove Tree is very welcoming, clean, and well-decorated and that our care team are friendly and attentive. It's great that your relative has settled in well and is well cared for and enjoying the activities. Yes, as you say, there is a lovely garden at Dove Tree and we're all very much looking forward to the weather changing so we can get out and enjoy it. Thank you again for this kind feedback, it really does make a difference to our care teams to see their hard work and dedication acknowledged in this way. Kindest regards,
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Review from Ian W (Son of Resident) published on 31 January 2025
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Ian W. Thank you for taking the time to publish this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that you are very happy with the care that your mum is receiving. I know the team will be really happy to read this review. Kindest regards
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Review from Martin L (Son-in-law of Resident) published on 9 December 2024
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you for taking the time to leave this really positive review of your experience, and that of you mother-in-law, with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your mother-in-law had a positive experience and that she was in a better state of mind at the end of her short stay with us. Thank you for highlighting the genuine care and concern shown by our care team and management teams. I can only agree, we've got a great team at Dove Tree! Thank you again
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Review from Y H (Daughter of Resident) published on 4 November 2024
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you for taking the time to write and post this really lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your dad was loved, cared for and supported during his short time with us at Dove Tree House. It's also really lovely to read that you and your family were treated with nothing but kindness by everybody at Dove Tree. I know the Dove Tree Team will really appreciate your kind words. Kindest regards
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Review from K B (Brother of Resident) published on 15 May 2024
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you for taking the time to leave this really positive feedback relating to your experience with our care team and care home at Dove Tree House in Exeter, Devon. It's lovely to read that your brother is well cared for and very happy with our care team who are kind and helpful. Kindest regards.
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Review from Graham H (Son of Resident) published on 18 April 2024
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Reply from Nathan Stone, Director at Dove Tree House
Good morning Graham. Thank you for leaving this really positive feedback relating to your experience and that of your dad with our care team and care home at Dove Tree House on Heavitree Road in Exeter. It's really nice to read that your dad has been happy at Dove Tree over the past 18 months and that the care team are pleasant and helpful. Yes, we've gone through a significant refresh at Dove Tree in the past 18 months - it's always been a lovely home but we never rest upon our laurels. Thank you again for this kind feedback, I know the manager and her team will really appreciate it. Kindest regards, Director.
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Review from Suzie W (Daughter of Resident) published on 10 April 2024
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Reply from Nathan Stone, Director at Dove Tree House
Good afternoon. Firstly, please allow me to pass on my condolences for the sad loss of your Mum. And then to thank you for taking the time to leave this really lovely and detailed review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read how well your Mum was looked after and how well our care team kept you and your family up to date and involved with your mum's care at Dove Tree House. Thank you for highlighting the amazing work of our care team - I know they will all appreciate your kind words. Kindest regards, Nathan.
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Review from Nicola K (Sister of Resident) published on 6 May 2023
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Reply from Nathan Stone, Director. at Dove Tree House
Good morning Nicola, thank you so much for leaving this really positive review of your experience with our care team and care home at Dove Tree House in Exeter. It's lovely to read how well your brother is being cared for and how this has lifted a weight from your own shoulders. I have to agree, we have a fantastic manager and care team at Dove Tree and feedback such as yours will be greatly appreciated by them all. Kindest regards.
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Review from Heather C (Niece of Resident) published on 4 May 2023
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Reply from Nathan Stone, Director at Dove Tree House
Hello Heather. Thank you for this really positive feedback with regards to your experience with our care team and care home at Dove Tree House in Exeter. I'm sorry to hear that your client has had items go missing. Given the sometimes complex care needs of some residents, specifically dementia-type illnesses, it is not uncommon for items to get mislaid, misplaced or lost. Some residents will collect and hoard items, others may throw items away into bins etc. Whilst we do our very best to ensure that items do not go missing I agree that it is a good idea not to take in valuable items (especially if small). All rooms do have a locked cupboard/safe but these are not always used effectively by residents who can often be confused. Cash should be stored in the manager's office. Due to infection control protocols, all clothes have to be washed on hot cycles (60 degrees plus) so all clothes must be able to withstand such temperatures. Thank you again for this feedback.
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Review from L J (Daughter of Resident) published on 14 April 2023
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you have always found our care team members to be welcoming and happy to talk about any issues. We're all really pleased that your mum is being well looked after and thank you for your kind words in relation to not hesitating to recommend Dove Tree House to anybody who asks. Kindest regards, Nathan.
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Review from E M (Daughter of Resident) published on 21 February 2023
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Reply from Nathan Stone, Director. at Dove Tree House
Thank you so much for leaving this glowing review of your experience, and that of your Mum, of life at our Dove House Residential Care Home in Exeter. It's lovely to read that your Mum has been happy at Dove Tree for the 13 years that she has lived there. Dove Tree House joined the Stonehaven family in 2012 - so she has been there longer than us. Your detailed review is greatly appreciated, especially for the way in which it highlights the fantastic work of our care team. Of course, the biggest endorsement of all, 'I can honestly say that if ever I had to choose a residential care home for myself, it would be a Dove Tree'. As I get older myself this type of thought increasingly crosses my mind, and certainly, when I visit Dove Tree, I leave hoping that there will be people and places like that around when I need them! I'm sorry to read that your Mum is facing some major health problems and wish her, and you, all the very best. Kindest regards, Nathan.
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Review from Frances S (Wife of Resident) published on 15 February 2023
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Reply from Nathan Stone, Director at Dove Tree House
Hello. Sorry to read that your husband had a tumble out of bed. Of course, that can happen, despite all that we do with regards to care plans and risk assessments, as we do our best to enable our residents to maintain their mobility and independence. I'm sure the care team will have further reviewed your husband's care needs to ensure that we have all the appropriate equipment and checks in place to try to prevent this from happening again. It's lovely to read that the aftercare was brilliant - we have a great care team at Dove Tree and I have no doubt that they will, indeed, have done all they could to ensure your husband's recovery was as fast and supported as possible. Thank you again for this feedback. Kindest regards, Nathan.
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The Review Score of 9.7 (9.699) out of 10 for Dove Tree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Dove Tree House is calculated as follows: ( (153 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 209 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dove Tree House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2019
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Job Title: Registered Manager
Joined: 2023
Mary started working at Dove Tree House in October 2023.