The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).
Parking on site for visiting professionals and friends and relatives.
Dove Tree House has a Review Score of 9.7 (9.699) out of 10, based on 18 reviews in the last 2 years. Over all time Dove Tree House has 74 reviews.
Review from Alvan S (Son of Resident) published on 16 January 2023
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Reply from Nathan Stone, Director. at Dove Tree House
Good morning Alvan. Thank you so much for this really positive and balanced review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read about how well your Mum is doing and how her physical and mental health have both improved since she moved in to Dove Tree House. Yours is a story we see a lot in this business - people coming in to care homes and their physical and mental health improving as they have people to take care of the daily life chores (washing, cleaning, cooking, shopping etc) whilst they can also meet new people and make new friends in a busy and enjoyable sociable environment. Thank you again for this feedback, and for highlighting the importance of the people who work at Dove Tree, they are, indeed, a great bunch! - Kindest regards, Nathan.
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Review from Alan M (Son of Resident) published on 17 October 2022
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Reply from Nathan Stone, Director. at Dove Tree House
Hello Alan M. Thank you for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that your Dad is happy at Dove Tree House. I agree, we do have a tremendous care team at Dove Tree House who work really hard to create a fun and homely environment whilst ensuring that the underlying quality of care and safety is the very best it can be. Thank you again for this really kind feedback. Kindest regards,
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Review from S C (Daughter of Resident) published on 17 October 2022
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Reply from Nathan Stone, Director. at Dove Tree House
Hello S C. Thank you for taking the time to leave this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read how your Mum has settled really well at Dove Tree in the short time that she has lived there. Thank you for highlighting our care team and I agree thoroughly - we have a fantastic team of people working at Dove Tree House. Thank you again for this really kind feedback.
Kindest regards,
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Review from Mandy G (Daughter of Resident) published on 17 October 2022
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Reply from Nathan Stone, Director. at Dove Tree House
Hello Mandy G. What a lovely review - thank you so much for taking the time to leave it. It's lovely to read about how happy your Dad is at Dove Tree House and I have to agree, whenever I visit I feel exactly the same way about Dove Tree House. Thank you for highlighting how important (and good) our Management and Care Team are - they are indeed fundamental to all of the great things that you have detailed in your review. I know they will all be really pleased to read your kind words. Thank you again, we are all really pleased that you, and most importantly your Dad, are so happy at Dove Tree. Kindest regards,
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Review from Patricia B (Sister of Resident) published on 12 October 2022
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Reply from Nathan Stone, Director at Dove Tree House
Hello Patricia B. Thank you for taking the time to publish this really positive and detailed review of our care team and care home at Dove Tree House in Exeter. It's lovely to read how happy you are with the care that your brother is receiving at Dove Tree. And I agree, this would not be possible if it were not for our excellent care team and managers at the home. I always feel the same way about Dove Tree, it is, indeed, 'just a big happy family'. We hear what you say about care fees - those worries will be being felt across almost all households and businesses throughout the country. Where self-funding residents may be running low on funds please do contact Social Services as soon as possible to alert them that you may need to switch to a local council-funded care package. The local council will do a care needs assessment and, if the care package meets their criteria, should help you to secure a funding support package going forwards. Thank you again for your kind words. Nathan.
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Review from Megan D (Granddaughter of Resident) published on 16 September 2022
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Megan. Thank you so much for taking the time to leave this detailed and clearly heartfelt and moving review of your experience with our care team and care home at Dove Tree House in Exeter. I can only agree - we do have an amazing team working at Dove Tree who clearly place the happiness and well-being of the residents in their care at the centre of everything that they do. I was sorry to read that your nan recently passed away, I'm sure she is being very much missed. I always enjoy my visits to Dove Tree, a care home that does appear to attract (or perhaps develop) a good share of cheeky (fun-loving) older people - I usually get a ribbing for something - and it's lovely! I'm really pleased that you have such fond memories of both your nan's and your own time at Dove Tree. Kindest regards, Nathan.
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Review from Donna R (Daughter of Resident) published on 16 September 2022
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Reply from Nathan Stone, Director at Dove Tree House
Hello Donna. Thank you for taking the time to publish this detailed and full marks review of your experience with our care team and care home at Dove Tree House in Exeter. The experience that you describe is clearly very moving and I know our care team at Dove Tree House will be really touched by your kind words. I have to agree with you, 'the Dove Tree team are just superb'. I hope there are people like them around when I come to need them. Thank you again and kindest regards, Nathan.
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Review from Emma W (Next of Kin) published on 1 April 2022
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Reply from Nathan Stone, Director at Dove Tree House
Dear Emma W - We're really sorry to have received this review from you. It's particularly odd given the previous positive feedback you have given to our Care Home Manager verbally and on email.
We really don't understand what has happened between your last communications with Dove Tree and this review - but we hope you and your family are well.
We would encourage any prospective residents to Dove Tree House not to have your opinion swayed by two recent negative posts from one family. Please do take time to read all reviews and our CQC reports for the home - and to visit.
Our Covid 19 restrictions were always, and will continue to be, considered and appropriate.
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Review from S A (Son of Resident) published on 24 March 2022
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Reply from Nathan Stone, Director at Dove Tree House
Good afternoon. Thank you for leaving this review following your mother's stay with us at Dove Tree House. To address your concerns - CQC regularly visit Dove Tree House, their reports are published on the CQC website and are freely available for all to read - all are highly complimentary of the care being provided at the home. Your mum, as with all residents at the home, always had water and drinks available. Our care team members, in particular at Dove Tree House, are exceptionally friendly and helpful and did their very best to treat you and your partner accordingly. Your mum was never presented to you still wet having wet herself. Government guidelines were followed to the letter and, indeed, on occasions, as per those Government guidelines, we had to make operational decisions locally at the care home to protect our residents and care team members due to specific local circumstances. We are, of course, very sorry that your mum has passed away.
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Review from Tina L (Daughter of Resident) published on 30 December 2021
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Reply from Nathan Stone, Director at Dove Tree House
Thank you so much for leaving this perfect review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read how well your mum has been looked after and how wonderful you feel the care team are. I have to agree, we have a fantastic care team at Dove Tree House where they have achieved the perfect balance of creating a fun and loving family home environment with top level care provision. It has indeed been a really difficult couple of years and your thanks will go a long way towards helping our care teams to stay positive and keep going! Thank you again and I wish you and your loved one a very Merry Christmas. Kindest regards.
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Review from Carol W (Daughter of Resident) published on 15 December 2021
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Reply from Nathan Stone, Director at Dove Tree House
Good morning, Carol. Thank you for taking the time to write and leave this detailed and really positive and lovely review of your experience with our care team and care home at Dove Tree House in Exeter. I have to agree with all that you say, we have a fantastic team at Dove Tree, there is always a really positive and happy atmosphere in the home and always something going it - it's a fun and lively place to be. It's great that your mum enjoys living at Dove Tree. Thank you also for noting all that we as a company, and the care team at Dove Tree, have done during the pandemic, balancing the need to keep people safe whilst doing all we can to ensure that they are also happy and able to see their loved ones as often as possible. Thank you again for this feedback.
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Review from Sue P (Niece of Resident) published on 9 September 2021
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Reply from Nathan Stone, Director at Dove Tree House
Hi Sue P. Thank you for taking the time to write this review of your experience with our care team and care home at Dove Tree House in Exeter. It's really nice to read that your uncle is very content and happy at Dove Tree House. Kindest regards, Nathan.
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Review from Sue H (Daughter of Resident) published on 5 May 2021
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Reply from Nathan Stone, Director at Dove Tree House
Good afternoon. Thank you so much for taking the time to write and leave this glowing review of our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that your mum 'absolutely loves living at Dove Tree House'. Thank you for highlighting all of the great work that our care team does at Dove Tree, they will be delighted to read that your mum sees them as her 'new extra family'. I have to agree, that's exactly the experience I have whenever I visit the home - there's always chatter, banter and fun messing about there! And yes, I always try to ensure my visits are around lunchtime! Thank you again for this review and we're all really pleased that you and your mum are so happy at Dove Tree House. Kindest regards, Nathan.
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Review from Elizabeth A (Daughter of Resident) published on 5 May 2021
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Reply from Nathan Stone, Director at Dove Tree House
Good morning. Thank you for taking the time to write and leave this detailed, and really lovely, review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read how impressed you have been by our care team and not just the care but also the 'lively, homely atmosphere' that they create (along with our residents who are very much intrinsic to that homely atmosphere). Thank you also for acknowledging the difficult balance that the care team have had to strike (and have done so so well) between keeping people safe (from Covid) whilst at the same time keeping them happy and healthy. Yes, we all look forward to the day when we can return closer to what was 'normal' and invite friends and relatives back to our homes in a more regular, and less regulated, way. Kindest regards, Nathan.
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Review from Sarah (Daughter of Resident) published on 5 May 2021
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Reply from Nathan Stone, Director at Dove Tree House
Good morning. Thank you for leaving this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. Its great to read how well your mum is being cared for and how this allows you to be able to rest assured that she is in good hands. Thank you in particular for noting the things that the care team does with regards to activities, newsletters, communication with family members etc. Kindest regards, Nathan.
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Review from Andy R (Stepson of Resident) published on 28 April 2021
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Reply from Nathan Stone, Director at Dove Tree House
Good afternoon Andy R. Thank you for taking the time to leave this lovely review of your experience with our care team and care home at Dove Tree House in Exeter. It's really lovely to read of how happy your stepfather is at Dove Tree and how important our care team have been in achieving that. It's lovely to read, 'it was the happiest we have seen him in years...' and are also really pleased that you and your family are delighted with the care that he is receiving. Thank you again for this feedback - it's such a shame that you have not been able to enter the home as yet - we all hope that we will soon be able to return to normal but, at the same time, must do all we can to ensure we don't go too far too fast. With the summer and better weather we look forward to more visiting suite and, eventually, garden visits! Thank you again, I know the care team at Dove Tree will really enjoy this feedback. Kindest regards, Nathan.
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Review from Barry S (Son of Resident) published on 18 January 2021
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Reply from Nathan Stone, Director at Dove Tree House
Good afternoon Barry S. Thank you for taking the time to write and publish this fantastic, indeed glowing, 5/5 star review of our care team and care home at Dove Tree House in Exeter. We're all really pleased that you and your family are so happy with the care that your mum is receiving and we fully agree, that's absolutely down to the hard work of our fantastic care and management team at Dove Tree House. Thank you again for this review.
Kindest regards, Nathan.
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Review from Gillian N (Daughter of Resident) published on 5 August 2020
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Gillian. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It is our privilege to have looked after both your mum and dad, and I'm sorry to learn that your dad has sadly recently passed away. It's lovely to read how the care team have supported your mum at this difficult time. Thank you again for this really lovely feedback - I know the care team will be really happy to see it. Kindest regards.
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Review from Andy O (Son of Resident) published on 21 July 2020
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Reply from Nathan Stone, Director. at Dove Tree House
Hello Andy, Thank you for taking the time to write and post this detailed review of your experience, and that of your mum, with our Care Team and Care Home at Dove Tree House in Exeter.
It's great to read that your mum's physical state has improved considerably in the 15 months that she has been living at Dove Tree House and that she has settled in well and, most importantly in many ways, made new friends. It's great that you are able to visit so often and be with your mum in the garden and take her for trips out etc - she's very lucky to have that support available to her. Thank you again for this feedback, it will be greatly appreciated by the care team at Dove Tree. Kindest regards, Nathan.
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Review from Marian C (Friend of Resident) published on 21 July 2020
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Reply from Nathan Stone, Director. at Dove Tree House
Good afternoon Marion C. Thank you for taking the time to write and post this lovely 5/5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. There's very little for me to add, your review is comprehensive and, whilst we value all reviews equally, I will note that yours, coming from a Nurse, and with the experience and ability to 'see all' that this will provide you with, is particularly powerful and rewarding to read. Thank you for identifying all of the care team and the importance of their individual roles - yes, it is a team effort and no team members contribution goes unnoticed or unappreciated! It's great that your friend is happy at Dove Tree. We are working with an architect to see where we can develop a Covid-19 secure visitor room/space/facility so hopefully, you will be able to visit again soon (though probably not with full access to the home of course). Thank you again for this fantastic feedback. Kindest regards, Nathan.
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The Review Score of 9.7 (9.699) out of 10 for Dove Tree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Dove Tree House is calculated as follows: ( (153 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 209 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dove Tree House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2019
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Joined: 2023
Mary started working at Dove Tree House in October 2023.