Dove Tree House

89-91 Heavitree Road, Exeter EX1 2ND
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9.7 74 Reviews
  • Dove Tree House, Exeter
Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults from the surrounding Exeter community.

Residents have access to numerous activities and have personal interests supported, including through organised outings and in-house entertainments.

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Care Provided by Dove Tree House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mary Davidson (Registered Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Dove Tree House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,627
    • Self-Funded Residential Dementia Care £950 – £1,627
    • RESPITE Self-Funded Residential Care £950 – £1,627
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,627
  • (these prices are only a guideline, please contact Dove Tree House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).


  • Parking

  • Parking on site for visiting professionals and friends and relatives.


Dove Tree House Reviews (74)

Total of 74, showing 61-74
9.7

Dove Tree House has a Review Score of 9.7 (9.699) out of 10, based on 18 reviews in the last 2 years. Over all time Dove Tree House has 74 reviews.

Overall Experience

  • 54
  • 18
  • 0
  • 1
  • 1

Date Published

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Review from Jamie H (Grandson of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to visit my nan on a couple of occasions and staff were lovely and caring, food looked very nice and was very clean. Patients were very happy.

Reply from Nathan Stone, Director at Dove Tree House

Hello Jamie H. Thank you for taking the time to write and post this review of your experiences with our care home and care team Dove Tree House in Exeter. It's great that your nan is happy at Dove Tree and thank you for the kind comments regarding the care team, food and cleanliness. Kindest regards, Nathan.


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Review from Jackie G (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Dove Tree House. She went in August this year.


On many occasions, I visited Mum and the staff were very polite and helpful. The food is wonderful - I have eaten there myself with Mum. The home is always very clean and tidy and Mum's room is lovely.


Reply from Nathan Stone, Director at Dove Tree House

Hello Jackie G, thank you for taking the time to write this review of your experiences with our care home and care team at Dove Tree House in Exeter. It's always great for the team (including people in our support office and the other care homes in the group) to receive feedback such as this.
I have to agree with regards to the food at Dove Tree, our Chefs there are great and I always do my best to make sure I visit at Lunchtime. Kindest regards, Nathan.


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Review from Jerry T (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother is first class. All the management and staff are fantastic. Mother is settled and we don't need to worry.
The food is also first class.

Reply from Nathan Stone, Director at Dove Tree House

Hello Jerry T - thank you for taking the time to write and post this review of our care team and care home at Dove Tree House in Exeter. It's great to hear that your mum is settling in well and that you have no need to worry about her. I agree with all that you say, we are fortunate to have an excellent care team at Dove Tree House, our chef team very much included in that comment!


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Review from Gilbert R (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A better residential home would be very hard to find than Dove Tree House.
We are quite a large family who wanted the best for our mum. Dove Tree House staff made everyone of us is very welcome when visiting.
The home was always clean and tidy. The staff looked after mum with love and care.

Reply from Nathan Stone, Director at Dove Tree House

Thank you Gilbert for taking the time to write and post this lovely review of your experiences with our Dove Tree House Care Home in Exeter. I visit Dove Tree regularly and have to agree, we have a great care team and it's a lovely place to be. It's great to know that you are so happy with the care your mum received.


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Review from F F (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dove Tree House is clean and comfortable. The staff are warm, friendly and professional. The good management accounts for this. Not only does Dove Tree provide very good care, it is affordable. Very good value for money.

Reply from Nathan Stone, Director at Dove Tree House

Thank you for taking the time to write and post this review of your experiences with our Dove Tree House Care Home in Exeter. Your feedback is very kind, and it's in particular great to see our hard working care teams receiving such public recognition for their efforts.


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Review from Joy D (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank all the staff at Dove Tree enough, for all their amazing care for our dear Mum. She was always treated with great care and dignity. They always had time to care, not only for their residents but also family visiting their loved ones. Thank you again to the manager and all your wonderful
staff.

Reply from Nathan Stone, Director at Dove Tree House

Good morning Joy D - thank you for taking the time to write and post such a lovely review of your experience at our Dove Tree House Care Home in Exeter and, in particular, the Care Home Manager and her Care Team. We are really lucky to have such a great care team at Dove Tree House - I know I always enjoy my visits there! - and it's great when people take the time to offer them such great praise and recognition as you have done here.


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Review from Grace S (Friend of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is an excellent home. Most of the residents seem happy and contented and speak cheerfully to you. There is no smell of urine, the whole place seems spotlessly clean. The nursing staff are caring, friendly and helpful.

Reply from Nathan Stone, Director at Dove Tree House

Hello Grace S. Thank you for taking the time to write and publish this lovely review of your experiences with Dove Tree House and our Care Team there. It's always great for all of us, and especially our care teams, to receive such positive feedback. Kindest regards, Nathan.


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Review from Rose U (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Dove Tree are exceptional, my mother recently suffered a fall resulting in a broken arm, due to her age and dementia she doesn't know what she has done and can't understand her pain. Her carers show her nothing but kindness and understanding. Time after time.
She is always well dressed,
fed, and clean.

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Review from Geoffrey A (Son of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents (aged 92) have lived in Heavitree for the past 8 years.
While my mother has cared for my father at home until May 2016, his declining health and latest hospitalisation meant a return to home was no longer safe.
Based on personal recommendations (2), and having visited a number of other
care homes, I had no hesitation in choosing Dove Trees. Amazing caring atmosphere, close to my mother's home and a very high CQC rating. The manager is so welcoming and understanding.

Reply from Nathan Stone, Director at Dove Tree House

Hello Geoffrey A - many thanks for taking the time to write and post this review. We're all really pleased that you have had such a positive experience at Dove Tree House - we are very proud of Dove Tree, and in particular the Manager and her care team that we have working there.


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Review from Shirley (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Dove Tree House for 6 years. In that time he has received wonderful kind and caring attention, at times she has been grumpy and inappropriate but the staff continued with their wonderful approach. He has recently passed away and we was quite ill at the end. The staff
were very very kind and caring to him and to us, right until the end. He was made very warm comfortable and pain free. I would not hesitate in recommending Dove Tree House and the staff.

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Review from Eileen L (Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a wonderful standard of care. The staff are very attentive and thoughtful. Being here is like living in a very nice hotel, comfortable, warm and excellent food. I consider myself very lucky to be living here.

Reply from Nathan Stone, Director at Dove Tree House

Hello Eileen. Thank you for taking the time to write and publish this lovely review. It's always great when one of our own residents posts a review as we get a real insight into what their Care Home is like to live in and call 'home'. Clearly you're very happy at Dove Tree House - and that makes us all happy as well! I'll see you soon.


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Review from Dora (Resident) assisted by family/friend published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy at Dove Tree although. I have only been here four weeks. The staff are all very friendly and helpful.

Reply from Nathan Stone, Director at Dove Tree House

Hello Dora. Many thanks for taking the time to write and post this great review of your experience at Dove Tree House. I see you've only been with us for a few weeks - I look forward to meeting you and thanking you personally.


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Review from Barbara (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly home. All the staff are very welcoming and any problems are dealt with promptly and efficiently. Residents are treated with compassion and carers are genuinely interested in every resident. The food provided is excellent and individual needs are always catered for.

Reply from Nathan Stone, Director at Dove Tree House

Hello Barbara. Many thanks for taking the time to write and post the lovely review of Dove Tree House. It great to hear that the care team are doing such a great job - and I agree, the food is excellent - we're very lucky to have our two Chefs! Great food and great characters.


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Review from R M (Son of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my father, he is well presented and in good spirits. All staff are very attentive and the premises are always clean. Christmas Lunch at the hotel, staff were exceptional.

Reply from Nathan Stone, Director at Dove Tree House

Hello R.M. Many thanks for taking the time to write and submit this great review of your experience of Dove Tree House and the care that your Dad receives there. I was at Dove Tree when the residents and care team returned in 3 minibuses from the Christmas Lunch - everybody was in high spirits and had all clearly enjoyed the day greatly. And, you're quite right - we are very lucky to have a team of exceptional individuals at Dove Tree House.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Dove Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Dove Tree House is calculated as follows: ( (153 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 209 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dove Tree House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Mary

Mary Davidson

Job Title: Registered Manager

Joined: 2023

Mary started working at Dove Tree House in October 2023.