Kenwith Castle Country House Care

Abbotsham Road, Bideford EX39 5BE
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9.7 43 Reviews
  • Kenwith Castle Country House Care, Bideford
Kenwith Castle is a Care South Country House care home. Set in the beautiful North Devon countryside near Bideford, North Devon, the home retains the elegance and character of its original architectural style, while offering 21st-century care and comfort.

Kenwith Castle has spacious bedrooms for single or double occupancy; each with its own ensuite WC facilities, telephone, television and internal contact system with call buttons for immediate assistance.

This safe and caring environment also offers extensive sunny lounges, a bar, a sun terrace, 30 acres of beautiful parkland and a busy diary of social activities should residents wish to participate.

The experienced team at Kenwith Castle have specialist training and are able to provide all levels of care, from a little help with everyday life to dementia care.

Courtyard cottages and apartments immediately adjacent to the main home are available for those who wish to live independently but with the reassurance of care and assistance on hand.

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Care Provided by Kenwith Castle Country House Care

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Joanne Passmore (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Kenwith Castle Country House Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,630
    • RESPITE Self-Funded Residential Care from £1,650
  • (these prices are only a guideline, please contact Kenwith Castle Country House Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Kenwith Castle operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.


  • Parking

  • Ample parking at the onsite car park.


Kenwith Castle Country House Care Reviews (43)

Total of 43, showing 1-20
9.7

Kenwith Castle Country House Care has a Review Score of 9.7 (9.700) out of 10, based on 18 reviews in the last 2 years. Over all time Kenwith Castle Country House Care has 43 reviews.

Overall Experience

  • 33
  • 8
  • 1
  • 1
  • 0

Date Published

43
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Review from Clancy S (Daughter of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenwith is an amazing care home. It could not be better. My mum has received expert care at a time in her life when she really needs sensitive care and attention.
All the staff are extremely supportive of our whole family at this difficult time, and are always there for a hug if I need it too!
We
are kept informed of Mum's health needs and we work together to navigate the complex care systems in place!
We have all built lovely relationships with the staff, and Kenwith really does feel like at home.

Reply from Phillip Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for such a lovely review, the team will be delighted which I will make sure is shared. Thank you again!


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Review from J F (Sister of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with all the extra hard work and effort put in by staff and management to provide a warm, happy decorative Christmas atmosphere for everyone. Very thoughtful, very caring.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review - we are pleased to read how impressed you are with the team, and we will share this with them.


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Review from A Y (Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Meets my needs perfectly. Carers perfect, care perfect. No problems.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review, we are so pleased you're happy at Kenwith Castle.


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Review from H K (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum receives a very high standard of care in this beautiful setting. There are many activities and there is a family feel despite the size. It is such a relief to be sure that my Mum is safe and being cared for so well. Thank you to all the staff, you are wonderful.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your 5* review. It means so much to the team to receive such lovely feedback.


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Review from C G (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my friend very often. I find the home and carers very helpful at all times. Very clean and tidy.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your 5* review. We will share this with the team.


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Review from R W (Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my shared room with my wife.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your 5* review. We are so pleased you like your room with your wife and will share this review with the team.


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Review from G B (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and tidy. The staff are very helpful at all times.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your 5* review. We will share this with the team.


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Review from A B (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Kenwith for just over a year, and I'm so impressed with the care and community.
Making the decision to place a loved one in a care home is never easy, but it has given my dad a new lease on life. The management team is so friendly and approachable, the reception team are
always so welcoming and the care team are fantastic, treating my dad with dignity and respect. The activities team is incredible, offering a wide variety of engaging activities for the residents. The home is always spotlessly clean!
A special thank you to the Christmas Day team, who went above and beyond to ensure the residents had a wonderful celebration - my family and I were so impressed.
Knowing my dad is cared for in such a supportive and vibrant community, surrounded by beautiful grounds, has been a huge comfort to me and my family. We always feel so welcome when we visit.
Thank you to everyone at Kenwith Castle for everything you do!

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your lovely review. We're so glad to hear your dad is happy and thriving at Kenwith. Your kind words mean so much to our team. We're delighted you enjoyed the Christmas celebrations too.


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Review from P H (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident here for 3 years.
This lovely home was our first choice for Mum.
Lovely, clean, safe and well-managed. All the staff are amazing and always there for Mum and us.
We wouldn't want her to be in any other home.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your 5* review and the lovely words you have shared about the staff, we will share your review with the team.


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Review from V F (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Kenwith Castle Country House Care since May 2024, firstly for respite care and then permanently.
He has been so well looked after since day one. The staff are amazing. They pass his door every few minutes, with always a wave, a hello and a smile. His quality of life
has improved dramatically, from seeing very few people to being part of a community.
Yesterday, Christmas Day, we visited in the morning to find a wonderful homely atmosphere, with all the staff making us feel like a family.
I am so sure that Dad is in the best place, with the best possible care.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your 5* review. We are so please to read your lovely comments and will share your feedback with the team.


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Review from J F (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Kenwith Castle for respite care after having a hip replacement. She also has mild dementia. She was more confused after the operation. The staff have been excellent in making my Mum feel comfortable relaxed and at home while staying at Kenwith. It was exactly what my Mum was looking for
and needed after the operation. Her room has a great view of the lake. Our family has really enjoyed visiting and using the facilities like the pub and the coffee shop. Their facilities make visiting fun. My mum loved all the social activities on daily.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review. I am so pleased to read that the staff have been excellent and that Kenwith Castle is exactly what your mother was looking for. We will share this lovely feedback with the team.


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Review from G P (Respite Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good and looked after in respite very well.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review, I am delighted that you were so well cared for during your recent stay at Kenwith Castle. We look forward to welcoming you back in the future should you need us. All of the best.


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Review from C P (Respite Resident) assisted by family/friend published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was one week's respite, everything was good and I would come back again for future respite care.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review, the team will be delighted to read your comments. We look forward to welcoming you back in the future. All the best.


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Review from Alan S (Resident) assisted by family/friend published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved to Kenwith Castle a month ago having lived independently up until then. I feel there are more restrictions than I thought there would be, however, understandably this is to keep others safe. Having the grounds has been a positive experience as I go round on my scooter multiple times a day. I
really look forward to the weekly quiz and crossword activities. The carers and staff are really friendly and nothing is ever too much trouble. I feel very settled here.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you so much for leaving a review, I am glad you are settling well into life at Kenwith Castle despite the obvious changes. Reviews like this mean so much to the team, I will be sure to pass on your comments. All the best.


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Review from Joanna T (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came to Kenwith Castle we have been very impressed with how well looked after and the level of service he gets. Everyone is so friendly and welcoming. The activities especially are really good. The quiz night tonight was really good fun. Thank you.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your wonderful 5-star review, the team will be thrilled. I am so pleased to read how well your Father has settled. Thank you again.


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Review from E I (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenwith is a lovely care home in a beautiful setting. My mother stayed here for a short respite break and was very well-cared for. All of the staff, without exception, that we encountered were very kind, friendly and professional. They responded promptly to my mother's needs and treated her with respect
and as an important individual. My mother returned home in a much improved mental and emotional capacity. Thank you to all of your lovely caring staff.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review. I am pleased to read all your comments and I am so glad that your mother enjoyed her stay with us. Thank you again.


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Review from Kenneth L (Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being cared for with both due diligence and patience. Both by night and day. Nothing is too much trouble. The hospital and re-habilitation centre could learn a lot from the example of patient experience at Kenwith Castle. I am most grateful to all concerned - cheers! I do not have enough experience
to grade as to value for money - sorry.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for taking the time to leave the home a review, I am delighted that you are enjoying your time with us at Kenwith Castle. I will be sure to pass your feedback onto the team.


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Review from R F (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My parents told me how friendly many of the staff were, and how they made Mum hot drinks in the middle of the night when she couldn't sleep.
Early on, the food was lovely and they enjoyed having a 3-course meal. However, for Sunday lunch a couple of days before they left the beef was tough and they
were not offered a starter or dessert.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review, it's lovely to learn how fond your parents were of our team at Kenwith Castle. Regarding the Sunday lunch, I will pass your feedback on to the catering department. Many thanks.


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Review from C C (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum moved to Kenwith a year ago, after suddenly finding herself wheelchair-bound, she struggled to adjust to the loss of her own home, independence and mobility. She had always said she would never go into care and it hit her hard. The kind and supportive care team have gone above and beyond
to help her to settle in, and to allow her as much independence as possible and people remark on how well she looks now. Lately she is much more cheerful and has made friends, and she loves the geese, peacocks and nature outside her door. She speaks highly of the carers who always seem to go the extra mile for her and stop to chat when they can. The home is clean and always smells fresh, and I am so grateful to know she is safe and well cared for.

Reply from Simon Bird, Chief Executive at Kenwith Castle Country House Care

Thank you so much for your review, I am so pleased that Mum is settling into life at Kenwith Castle. All the best.


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Review from S R (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful they also have a sense of humour, which is essential in this profession. Care is professional with a personal touch. The surroundings are light and spacious and are like a home from home.

Reply from Simon Bird, Chief Executive at Kenwith Castle Country House Care

Thank you for taking the time to leave such a wonderful review, I will ensure the team at Kenwith Castle are passed on your feedback. Wishing you a Happy New Year.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Kenwith Castle Country House Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Kenwith Castle Country House Care is calculated as follows: ( (154 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 210 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenwith Castle Country House Care is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Joanne

Joanne Passmore

Job Title: Home Manager

Hi, I am Jo. It is a great pleasure to have been appointed as Home manager at Kenwith Castle. I feel privileged to manage such a beautiful home, supporting a lovely and already established team. I have 13 years of experience in health and social care and have previously managed nursing, residential and dementia homes. My last year has been spent at Fremington Manor supporting the home manager in a deputy Role.


I have a passion for care and am dedicated to ensuring high levels of quality, person-centred care. I thrive in supporting my team to be the best they can be, meaning the residents' lives are fulfilled and no need is left unmet.


I am an open and honest manager who welcomes any questions or concerns, so please do not hesitate to contact me via email or telephone or as always, my door is always open.


Frequently Asked Questions about Kenwith Castle Country House Care

What types of Care is Kenwith Castle Country House Care registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kenwith Castle Country House Care provide?

Palliative Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kenwith Castle Country House Care have?

There are 51 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Kenwith Castle Country House Care?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kenwith Castle Country House Care to the centre of Bideford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.