Prices are a guide and actual prices are established based on assessment of needs and the room occupied.
There is available parking on site
Knappe Cross Care Centre has a Review Score of 9.3 (9.308) out of 10, based on 7 reviews in the last 2 years. Over all time Knappe Cross Care Centre has 47 reviews.
Review from Kathleen A (Resident) published on 27 September 2024
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4.0 out of 5
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Review from Heidi C (Daughter of Resident) published on 12 March 2024
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5.0 out of 5
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Review from A C (Son of Resident) published on 8 March 2024
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5.0 out of 5
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Review from Heidi C (Daughter of Resident) published on 7 March 2024
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5.0 out of 5
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Review from Lesley S (Daughter of Resident) published on 20 June 2023
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4.0 out of 5
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Review from Margaret N (Wife of Resident) published on 9 June 2023
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5.0 out of 5
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Review from Andy G (Son of Resident) published on 29 May 2023
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5.0 out of 5
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Review from Sue B (Wife of Resident) published on 9 February 2023
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5.0 out of 5
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Review from Sally D (Daughter of Resident) published on 7 October 2022
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5.0 out of 5
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Review from F W (Resident) published on 13 September 2022
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5.0 out of 5
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Review from Anthony G (Husband of Resident) published on 9 September 2022
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5.0 out of 5
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Review from Malcolm T (Husband of Resident) published on 11 August 2022
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Overall Experience
5.0 out of 5
Reply from Nic Ciobanu, Registered Manager at Knappe Cross Care Centre
Thank you sir, we are very grateful for your kind words
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Review from C A (Resident) published on 4 May 2022
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4.0 out of 5
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Review from L J (Resident) published on 7 January 2022
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5.0 out of 5
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Review from Pamela L (Sister of Resident) published on 7 January 2022
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5.0 out of 5
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Review from Julie W (Wife of Resident) published on 7 December 2021
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5.0 out of 5
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Review from Anthony C (Resident) published on 7 December 2021
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Overall Experience
5.0 out of 5
Reply from Nic Ciobanu, Registered Manager at Knappe Cross Care Centre
Very kind words, thank you, we are pleased our care is excellent.
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Review from Dale H (Son of Resident) published on 13 September 2021
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1.0 out of 5
Reply from Nic Ciobanu, Registered Manager at Knappe Cross Care Centre
We are genuinely disappointed you felt this way about our care home.
I understand your frustration with the manager of the home, however, your review does not accurately describe the home or its services to residents and families as if you recall you have never set foot in the home. I am therefore disappointed that you describe Knappe Cross as a poor care home on the basis of one meeting that did not turn out the way you wanted or expected. Care providers as you know are under a lot of pressure to follow government guidelines and protect their residents during what proves to be one of the most challenging times in the health and social care sector.
We wish your father our very best and hope he will be cared for to the highest standards that will also meet your expectations. I wish you had asked your father if he wishes to move out of the care home prior to making this decision for him.
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Review from R H (Resident) published on 25 March 2021
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5.0 out of 5
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Review from M P (Resident) published on 17 March 2021
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5.0 out of 5
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The Review Score of 9.3 (9.308) out of 10 for Knappe Cross Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.775 for Knappe Cross Care Centre is calculated as follows: ( (63 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.775
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.533 Points relating to the number of positive Reviews for Knappe Cross Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 7 Positive Reviews ÷ 8.4 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Nov 2024
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Job Title: Registered Manager
Joined: 2015
Nicoleta Pavel is an exceptional care home manager who brings a wealth of expertise and experience to her role.
With a background as a registered nurse and clinical lead, Nicoleta's extensive knowledge and skills make her a fantastic clinician.
Having dedicated over seven years of her career to Knappe Cross, Nicoleta has established herself as an integral part of the care home's team. Her long-standing commitment to the facility is a testament to her dedication and loyalty. Throughout her tenure, she has consistently demonstrated her compassionate nature and genuine care for the residents and staff.
Nicoleta's compassionate approach to management sets her apart. She understands the importance of fostering a warm and supportive environment for both residents and employees. Her genuine empathy and kindness create a sense of trust and security within the care home.
Residents and staff alike find comfort in knowing that Nicoleta is always available to listen, offer guidance, and address any concerns that may arise.
As a manager, Nicoleta excels in her role. She is highly organized and detail-oriented, ensuring that all aspects of the care home's operations run smoothly. Her strong leadership skills enable her to effectively manage and motivate the staff, promoting a collaborative and cohesive team environment. Nicoleta leads by example, inspiring her colleagues to deliver the highest quality of care to the residents.
Nicoleta's open-door policy is a testament to her approachability and willingness to engage with others. She actively encourages communication and values input from residents, families, and staff members. By creating an environment where everyone feels comfortable expressing their concerns or suggestions, Nicoleta ensures that the care home is constantly evolving and improving.
In summary, Nicoleta Pavel is a dedicated and compassionate care home manager with years of experience as a registered nurse and clinical lead. Her commitment to Knappe Cross is evident through her longevity at the facility. As a manager, she excels in creating a supportive and collaborative environment, inspiring her team to provide the highest standard of care.
Nicoleta's open-door policy reflects her approachability and willingness to address concerns, fostering an atmosphere of trust and communication.
Job Title: Deputy manager
Joined: 2017
Rebecca Jackson is an exceptional care home deputy manager who possesses a wealth of knowledge and expertise in the field of health and social care. With her completion of the QCF (Qualifications and Credit Framework) Level 5 in Health and Social Care, Rebecca has demonstrated her commitment to professional development and staying up-to-date with the latest industry standards.
As a deputy manager, Rebecca's primary focus is on enhancing the quality of care provided to the residents of the care home. She understands the importance of creating a nurturing and supportive environment for the residents, ensuring their physical, emotional, and social well-being. Rebecca's dedication to improving the quality of care is evident in her meticulous attention to detail and her proactive approach to identifying areas for improvement.
Moreover, Rebecca is deeply committed to maintaining the overall quality assurance of the care home. She works diligently to implement policies, procedures, and best practices that align with regulatory guidelines and industry standards. Rebecca's ability to effectively manage resources, coordinate staff, and maintain compliance ensures that the care home operates smoothly and efficiently.
Rebecca's strong leadership skills make her an invaluable asset to the care home's team. She inspires and motivates her colleagues, encouraging them to strive for excellence in their roles. Her approachable nature fosters a positive working environment, where open communication and collaboration are valued.
In summary, Rebecca Jackson is a dedicated and knowledgeable care home deputy manager who is passionate about improving the quality of care and the overall well-being of the residents. Her completion of the QCF Level 5 in Health and Social Care showcases her commitment to professional growth, and her focus on quality assurance ensures that the care home operates at the highest standards. With her exceptional leadership skills, Rebecca plays a vital role in creating a nurturing and supportive environment for both residents and staff alike.
Job Title: Clinical Lead
Joined: 2023
Bogdan Florea is a highly skilled registered nurse who brings excellent clinical expertise to our team. As our newest addition, Bogdan is dedicated to completing and supporting the registered manager in providing exceptional care to our residents. Currently enrolled in and studying for the QCF Level 5 qualification, Bogdan is committed to advancing his knowledge and skills in health and social care.
Having trained as a nurse in the UK, Bogdan is familiar with the healthcare system and understands the unique challenges and responsibilities associated with delivering quality care. His experience as a nurse provides him with a solid foundation in clinical practices and protocols, allowing him to make informed decisions and provide compassionate care to residents.
Bogdan's dedication to professional development and pursuit of the QCF Level 5 qualification demonstrates his commitment to continuous learning and growth. This commitment enables him to stay updated with the latest industry standards and best practices, ensuring that he delivers the highest standard of care to residents.
As a nurse, Bogdan possesses excellent clinical leadership skills. He demonstrates a high level of professionalism, attention to detail, and critical thinking in his work. His ability to lead and coordinate a team is invaluable, as he collaborates with other healthcare professionals to provide comprehensive and person-centred care to residents.
Bogdan's caring nature and compassionate approach make him a valuable asset to the team. He has genuine empathy for the well-being of residents, and his interactions reflect his dedication to their comfort and happiness. Additionally, Bogdan's open and approachable demeanour fosters effective communication, allowing residents, families, and staff members to feel comfortable discussing any concerns or sharing their needs.
In summary, Bogdan Florea is a highly skilled registered nurse who is dedicated to providing exceptional care to our residents. His enrollment in the QCF Level 5 qualification and his training as a nurse in the UK highlights his commitment to professional development and continuous improvement. With his excellent clinical leadership skills and compassionate approach, Bogdan is a valuable member of our team, ensuring that our residents receive the highest quality of care.
