Knappe Cross Care Centre

Brixington Lane, Exmouth EX8 5DL
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9.3 47 Reviews
  • Knappe Cross Care Centre, Exmouth
Knappe Cross Care Centre is a homely Devon care facility with pleasant surroundings and living areas that are ideal for a wide range of sensitive needs.

Overlooking the seaside town of Exmouth, the home is an ideal location for rest and recuperation, welcoming many specialist nursing needs as well as long-term personal care.

The team are highly-trained and committed to a philosophy that prioritises the privacy and dignity of each individual.

Care Provided by Knappe Cross Care Centre

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Vincent Vhinyu (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Knappe Cross Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,125
    • Self-Funded Nursing Care £1,200 – £1,500
    • Self-Funded Nursing Dementia Care £1,285 – £1,585
    • RESPITE Self-Funded Residential Care £850 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,175
    • RESPITE Self-Funded Nursing Care £1,225 – £1,525
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,550
  • Prices are a guide and actual prices are established based on assessment of needs and the room occupied.


  • (these prices are only a guideline, please contact Knappe Cross Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • There is available parking on site


Knappe Cross Care Centre Reviews (47)

Total of 47, showing 41-47
9.3

Knappe Cross Care Centre has a Review Score of 9.3 (9.308) out of 10, based on 7 reviews in the last 2 years. Over all time Knappe Cross Care Centre has 47 reviews.

Overall Experience

  • 36
  • 9
  • 1
  • 0
  • 1

Date Published

47
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7
40
Overall Experience  Overall Experience 4.0 out of 5

The staff here are lovely. My mum loves the banter and looks forward to seeing them and they are very kind and caring too. The home is clean and has nice communal room, although my Mum's room is a bit on the dark side, we feel like it's a family. The food is very good and our mum has put on weight.

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Overall Experience  Overall Experience 3.0 out of 5

Very thoughtful care staff and interact well with the residents. The staff are very good with my grandmother and their cheeriness makes her day.

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Overall Experience  Overall Experience 5.0 out of 5

On my visits, I'm very pleased with mums care. Mum is very fond of two of the carers and I think they are excellent. Mum has settled well and is happy I'm able to say as I think it is a lovely care home and very welcoming and the atmosphere is great.

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Overall Experience  Overall Experience 5.0 out of 5

Knappe Cross is a lovely care home in a homely setting, the management and staff are first class, everything is so well run, my wife is very happy there. You always feel welcomed there. The food is excellent and the residents are treated with great respect. They also have nice entertainment sometimes
which I can see the residents enjoy very much, I would recommend Knappe Cross to anyone.

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Overall Experience  Overall Experience 4.0 out of 5

Very welcoming when my husband first moved in (August) and helped the difficult transition to full-time care very well.
Staff are very kind and friendly. Nursing standard is high. Very accommodating with regard to special requests i.e clothes for special occasions, getting ready to be taken out.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt, now 96, has been at Knappe Cross for 2 1/2 years following a broken leg. Nearly every visit she says "This is a nice place - I could recommend it to anyone, and the food is good". She never mentions the house she left behind, so she must be happy! Staff keep us informed about changes to her
health and are particularly caring now she has become very frail. Lovely old building with extensive grounds and a cup of tea always provided for visitors! Well done Knappe Cross

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Overall Experience  Overall Experience 4.0 out of 5

My dad has been here for the last two years but sadly he has come to the end of his life. He was really reluctant to go into a home but he settled well. Staff very caring and I would definitely recommend.

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Current Review Score: 9.3 (9.308)

Overview of Review Score

The Review Score of 9.3 (9.308) out of 10 for Knappe Cross Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Knappe Cross Care Centre is calculated as follows: ( (63 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.533 Points relating to the number of positive Reviews for Knappe Cross Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 7 Positive Reviews ÷ 8.4 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Nicoleta

Nicoleta Pavel

Job Title: Registered Manager

Joined: 2015

Nicoleta Pavel is an exceptional care home manager who brings a wealth of expertise and experience to her role.


With a background as a registered nurse and clinical lead, Nicoleta's extensive knowledge and skills make her a fantastic clinician.


Having dedicated over seven years of her career to Knappe Cross, Nicoleta has established herself as an integral part of the care home's team. Her long-standing commitment to the facility is a testament to her dedication and loyalty. Throughout her tenure, she has consistently demonstrated her compassionate nature and genuine care for the residents and staff.


Nicoleta's compassionate approach to management sets her apart. She understands the importance of fostering a warm and supportive environment for both residents and employees. Her genuine empathy and kindness create a sense of trust and security within the care home.


Residents and staff alike find comfort in knowing that Nicoleta is always available to listen, offer guidance, and address any concerns that may arise.


As a manager, Nicoleta excels in her role. She is highly organized and detail-oriented, ensuring that all aspects of the care home's operations run smoothly. Her strong leadership skills enable her to effectively manage and motivate the staff, promoting a collaborative and cohesive team environment. Nicoleta leads by example, inspiring her colleagues to deliver the highest quality of care to the residents.


Nicoleta's open-door policy is a testament to her approachability and willingness to engage with others. She actively encourages communication and values input from residents, families, and staff members. By creating an environment where everyone feels comfortable expressing their concerns or suggestions, Nicoleta ensures that the care home is constantly evolving and improving.


In summary, Nicoleta Pavel is a dedicated and compassionate care home manager with years of experience as a registered nurse and clinical lead. Her commitment to Knappe Cross is evident through her longevity at the facility. As a manager, she excels in creating a supportive and collaborative environment, inspiring her team to provide the highest standard of care.


Nicoleta's open-door policy reflects her approachability and willingness to address concerns, fostering an atmosphere of trust and communication.


Rebecca

Rebecca Jackson

Job Title: Deputy manager

Joined: 2017

Rebecca Jackson is an exceptional care home deputy manager who possesses a wealth of knowledge and expertise in the field of health and social care. With her completion of the QCF (Qualifications and Credit Framework) Level 5 in Health and Social Care, Rebecca has demonstrated her commitment to professional development and staying up-to-date with the latest industry standards.


As a deputy manager, Rebecca's primary focus is on enhancing the quality of care provided to the residents of the care home. She understands the importance of creating a nurturing and supportive environment for the residents, ensuring their physical, emotional, and social well-being. Rebecca's dedication to improving the quality of care is evident in her meticulous attention to detail and her proactive approach to identifying areas for improvement.


Moreover, Rebecca is deeply committed to maintaining the overall quality assurance of the care home. She works diligently to implement policies, procedures, and best practices that align with regulatory guidelines and industry standards. Rebecca's ability to effectively manage resources, coordinate staff, and maintain compliance ensures that the care home operates smoothly and efficiently.


Rebecca's strong leadership skills make her an invaluable asset to the care home's team. She inspires and motivates her colleagues, encouraging them to strive for excellence in their roles. Her approachable nature fosters a positive working environment, where open communication and collaboration are valued.


In summary, Rebecca Jackson is a dedicated and knowledgeable care home deputy manager who is passionate about improving the quality of care and the overall well-being of the residents. Her completion of the QCF Level 5 in Health and Social Care showcases her commitment to professional growth, and her focus on quality assurance ensures that the care home operates at the highest standards. With her exceptional leadership skills, Rebecca plays a vital role in creating a nurturing and supportive environment for both residents and staff alike.


Bogdan

Bogdan Florea

Job Title: Clinical Lead

Joined: 2023

Bogdan Florea is a highly skilled registered nurse who brings excellent clinical expertise to our team. As our newest addition, Bogdan is dedicated to completing and supporting the registered manager in providing exceptional care to our residents. Currently enrolled in and studying for the QCF Level 5 qualification, Bogdan is committed to advancing his knowledge and skills in health and social care.


Having trained as a nurse in the UK, Bogdan is familiar with the healthcare system and understands the unique challenges and responsibilities associated with delivering quality care. His experience as a nurse provides him with a solid foundation in clinical practices and protocols, allowing him to make informed decisions and provide compassionate care to residents.


Bogdan's dedication to professional development and pursuit of the QCF Level 5 qualification demonstrates his commitment to continuous learning and growth. This commitment enables him to stay updated with the latest industry standards and best practices, ensuring that he delivers the highest standard of care to residents.


As a nurse, Bogdan possesses excellent clinical leadership skills. He demonstrates a high level of professionalism, attention to detail, and critical thinking in his work. His ability to lead and coordinate a team is invaluable, as he collaborates with other healthcare professionals to provide comprehensive and person-centred care to residents.


Bogdan's caring nature and compassionate approach make him a valuable asset to the team. He has genuine empathy for the well-being of residents, and his interactions reflect his dedication to their comfort and happiness. Additionally, Bogdan's open and approachable demeanour fosters effective communication, allowing residents, families, and staff members to feel comfortable discussing any concerns or sharing their needs.


In summary, Bogdan Florea is a highly skilled registered nurse who is dedicated to providing exceptional care to our residents. His enrollment in the QCF Level 5 qualification and his training as a nurse in the UK highlights his commitment to professional development and continuous improvement. With his excellent clinical leadership skills and compassionate approach, Bogdan is a valuable member of our team, ensuring that our residents receive the highest quality of care.