Langford Park Care Home

Langford Road, Newton St Cyres, Exeter EX5 5AG
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9.3 24 Reviews
  • Langford Park Care Home, Exeter
Langford Park Care Home in Exeter provides a welcoming home for people who need care.

Trained, compassionate staff give people personalised care in a supportive environment.

Residents can take part in a whole host of activities and have their personal interests and hobbies taken into account.

Delicious, nutritious food is served and specific dietary requirements can be catered for.

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Care Provided by Langford Park Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Heyes (Interim Home Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Langford Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads. We can then give an accurate average weekly fee.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit their loved ones at any time, depending on the individual residents wishes or needs.


  • Parking

  • Free parking at Langford Park


Langford Park Care Home Reviews (24)

Total of 24, showing 1-20
9.3

Langford Park Care Home has a Review Score of 9.3 (9.305) out of 10, based on 7 reviews in the last 2 years. Over all time Langford Park Care Home has 24 reviews.

Overall Experience

  • 15
  • 8
  • 1
  • 0
  • 0

Date Published

24
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Review from G S (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend regularly and have always had a good experience. The staff are very friendly and you are made to feel at home. The residents are well looked after and have good facilities/activities.
All in all an excellent care home.

Reply from Sarah Pugh, Business Support Manager at Langford Park Care Home

Thank you so much for taking the time to share your experience with us.


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Review from K M (Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Langford Park for 1 month and enjoy the activities and friends I have made here. I also have a nice room and the staff are nice.

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Review from A H (Wife of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Langford Park for 4 weeks now. His needs are complex and his care has presented challenges. Without exception, every single member of staff has done and continues to do their utmost to ease his situation and bring him comfort. The manager and senior nurse are in regular
contact with the GP who visits weekly and I have been involved in all medical and care decisions. Nutrition is given high priority and is tailored specifically. There is a tangible blanket of warmth, comfort, patience and respect as soon as you enter Langford Park. Communication is good and staff appear happy to be with each other as well as with the residents. There seems to be ongoing training happening. There is a schedule of maintenance and upgrading which is being managed sympathetically to the needs of the residents.
Again without exception, every single member of the team has also in turn patiently spent time with me comforting me on my emotional rollercoaster.
Thank you all.

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Review from D B (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a very happy atmosphere in Langford Park. The staff are always friendly, cheerful and helpful. The views are wonderful. My mother is enjoying the activities. Staff seem to have found out what she likes to do and enable her to do those things. The building is clean and tidy, the food seems plentiful
and good. I always feel welcome when I visit, and any questions or queries I have are answered immediately. It is good to see Mother settled, relaxed and enjoying life.

Reply from Sarah Pugh, Administrator at Langford Park Care Home

Thank you so much for your kind words. I know all of us really appreciate you taking the time to review your husband's care with us here at Langford Park.


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Review from Linda G (Sister of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in a previous care home and it depressed me every time I visited her! There was no atmosphere whatsoever there.
Now I go into Langford Park and I enjoy my visit so much, the staff are kind, caring and there is always a happy feeling from all the residents.
Always offered to join
in with all the activities and I really love spending time there and enjoying a cup of tea and cake as well.
Thank you so much for everyone making me feel so welcome.

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Review from M M (Niece of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has transformed my aunt from being very poorly and having to be confined to her room to now being able to sit with other residents and be included in activities. On visits there, the staff are all 100% dedicated, caring and professional. True angels.
There is a lovely warm friendly
feeling in the home, set in the most beautiful grounds.

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Review from T G (Son of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff helpful and my mother has good care.
She has now moved to a bigger room which will be helpful to Mum and the staff to use moving aids.
I have been kept well informed if a problem has arisen.

Reply from Sarah Pugh, Business Support Manager at Langford Park Care Home

Thank you for taking the time to submit a review. We appreciate your comments and we will pass them on to the team.


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Review from U R (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, in my opinion, is always well looked after so far (he came to Langford in December 2019) he can walk with help, feed himself, talk and sing. None of those things would have happened without their help. He had a stroke in October 2019 and had dementia for many years - but he seemed to have
closed down at home, sleeping all the time - awake for food only. But in the home, he has come back to life. I find all the staff very helpful at any time. If he has a fall they inform me at all times. I am very happy for my husband to be there.

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Review from P B (Mother of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no qualms about this care home. My son has been there for over 20 years. There have been some lovely caring staff over the years and they keep me informed about any situation.

Reply from Sarah Pugh, Business Support Manager at Langford Park Care Home

Thank you so much for your kind words. I know all of us really appreciate you taking the time to review your son's care here at Langford Park.


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Review from Dee H (Wife of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langford Park has provided a safe and comfortable place for my husband but above all, 'they get him' and do the most they can possibly do to meet his needs (never an easy task). They have also supported me and have always kept me in the loop. Well done Langford Park for being both professional and human.

Reply from Amanda Chichester, Registered Manager at Langford Park Care Home

Thank you so much for your kind words. I know myself and the team do appreciate you taking the time to review your husband's care here at Langford Park.


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Review from Dorothy S (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and treatment.
Could not ask for better.

Reply from Carol Edwards, Registered Manager at Langford Park Care Home

Thank you so much for taking the time to complete a review card, we very much appreciate your comments.


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Review from B P (Wife of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband used to have the odd outing but there has been nothing for a long time.
No communication from home regarding charges for use of minibus for travel until I received a bill 10 months later for outstanding monies owed.
Husband likes the location of the home and most staff but needs more activities.
Apart from a handful of staff always seems to be new ones. High turnover of staff.

Reply from Sarah Bracher, Operations Manager at Langford Park Care Home

We have recognised that there needs to be an improvement in the external activities that are offered to residents at Langford Park and in response to this we are currently recruiting for two new team members for the activity team.
I’m surprised to hear that you have been charged for the use of the minibus as this is not something we have ever done, we would like to meet with you to discuss this and take a look at the invoice which you have been provided. I will talk to the administration team and feedback their response.
We have had a recent increase in new care staff within the home and the reason for this is to replace temporary agency staff with our own team so that we can provide consistency for our residents.


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Review from Philip S (Brother of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all standards satisfactory at this time. There is always some improvement that could have been made when I have visited the care home and if I felt it needed to be acted upon at the time then the staff have always responded positively.

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Review from Terry (Son of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely location, especially if the resident is mobile enough to get outside and enjoy it. Mum was generally treated well and the home is much better than many we viewed prior to her becoming a resident. Mum had a number of falls while in the home and one suggested improvement would be to issue vulnerable
residents with personal alarms rather than rely on alarm bells located in a single location, where it cannot be used if the resident is unable to get themselves up off the floor etc.


Food was acceptable but more needs to be done to ensure the resident is given a meal they can and will eat.


At times we felt mum was left on her own too often, especially just before her death, however, in general, the staff are caring and no-one in the home was treated poorly. As is the case with most care homes, we felt there was a slight reliance on agency staff but this is not a criticism of the home itself. The home is generally in good repair, but all of the bathrooms need to be usable.


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Review from Cathy (Wife of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Langford Park provided care for my husband when it was no longer feasible for him to remain at home. Without this facility being made available and local, life would have been very difficult.

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Review from Amanda (Daughter of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always caring, friendly and helpful. Rooms are always clean and tidy. The setting and location of the home is very peaceful with most rooms overlooking the beautiful gardens. Activities are arranged so that all who are able can be included and occasionally through a network of qualified volunteers,
residents who are able are taken out for day trips. The food is particularly good here and it is never a problem to accommodate visiting hungry family members too. There is a quiet room which can be booked for more personal visits say like for a birthday celebration. Occasionally items of clothing can end up in another resident's wardrobe so be sure to clearly label everything. If you do lose something the staff are very helpful in finding your missing item(s). Overall this is a lovely home where every effort is made to treat residents with dignity and care to make their remaining days peaceful, happy and comfortable.

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Review from Kathy A (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather received a remarkably high standard of care and was treated with the greatest respect. He moved to Langford Park from the hospital where he was distressed and unable to feed himself. His quality of life although struggling with dementia, improved dramatically when he settled in. He clearly
enjoyed the good quality food presented and was certainly motivated to feed himself. He was challenging although Langford Park has a caring well considered and intelligent response to managing these issues. His experience was well beyond my expectations and he was contented and often happy.
When he required end of life care he was treated with every kindness, all medical procedures were rigorously adhered to. I often arrived to find a carer sitting by his bedside reading his bible to him, he was supported physically, emotionally and spiritually.
I really can't recommend Langford Park too highly due to the quality of care, exceptional thoughtfulness and the respect given to all residents.

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Review from S H (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was decided mum would go into Langford Park as it was a nursing and dementia home.
The transition to full-time care was excellent with the manager and staff all very helpful understanding and sensitive during the process.
Mum settled well and loves having people around her all day. She smiles
and laughs a lot and really enjoys the interaction with staff chatting along in her own way and the way staff respond to her is fantastic. I can certainly see they are well trained in all dementias.
I find the home a lovely environment to be in. A very warm, inviting homely place and really enjoy visiting mum. All staff are great, being friendly and helpful and always listening if I need to say or ask something about mum.
I know mum can be a challenge at times and all staff appear well trained when these times happen.
I am so pleased Langford Park could take in mum full-time and wouldn't want her anywhere else!
A big thank you to the manager and all staff.

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Review from Sue S (Friend of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely pleasant place for my friend to reside. When visiting her, I am always made to feel welcome. The food and activities are excellent. The manager, has worked wonders since she started there and is always a pleasure to talk to and resolves any concerns you may have.

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Review from G H (Husband of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is staying in bed too late in the mornings. I feel she needs to be dressed and in her chair or wheelchair, 10-10-30 am. A drink isn't offered we have to ask in the dining room. In my wife's room, coffee and snack time is too late. I suggest there should be cold drinks on the tables in the dining
room and glasses. Would it be possible to ask if there is any help from the hospice to help her with activities? When my wife gets her new recliner chair I'd like her to have a rest in the chair at least once a day. Can she have a bath if she asks for one?

Reply from Sarah Bracher, Registered Manager at Langford Park Care Home

At Langford Park we provide person centred care and work with residents and their families to ensure care is given at appropriate times and in a manner which suits them. We provide a drinks area with a variety of hot and cold drinks available in the dining room where residents and their families are encouraged to help themselves.
We have an activities team that work closely with the residents to ensure they have meaningful activities at a time that suits them, whether this is individual or group activities.
I can now report that this lady now has her new chair and enjoys sitting out in it for the majority of the day.


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Current Review Score: 9.3 (9.305)

Overview of Review Score

The Review Score of 9.3 (9.305) out of 10 for Langford Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Langford Park Care Home is calculated as follows: ( (55 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 81 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Langford Park Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Tracey

Tracey Heyes

Job Title: Interim Home Manager

Joined: 2025

Acting as Interim Home Manager and providing all residents at Langford Park with the best possible experience.


Our ethos is person-centred care and we are passionate about ensuring every resident at Langford Park is supported and given the freedom and opportunities to live life the way they want to.


We have a busy timetable of daily activities, weekly trips to local areas of interest as well as regular entertainment in the home.


Frequently Asked Questions about Langford Park Care Home

What types of Care is Langford Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Langford Park Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Langford Park Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Langford Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Langford Park Care Home to the centre of Exeter?

3.3 mile(s) as the crow flies, distance by road may be significantly further.