Pinewood Residential Home

Victoria Place, Budleigh Salterton EX9 6JP
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8.3 31 Reviews
  • Pinewood Residential Home, Budleigh Salterton
Pinewood is located within a scenic conservation area, where a skilled team support a relaxing lifestyle while adhering to high standards.

The main aim is to provide the best care they possibly can. A kindly and professional care team is always on hand to make sure that every day for residents is pleasant, carefree and relaxed.

Professionals strive to provide them with a friendly and warm atmosphere, no matter what level of care they require and never forget that Pinewood is the home of residents. Owners instill in all their staff the principle of residents 'freedom of choice' and that residents choose how to live every moment.

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Care Provided by Pinewood Residential Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Elmwood Nursing Home Ltd
  • Person in charge
  • Sally Williams (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Funding & Fees Guide for Pinewood Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £1,400
  • (these prices are only a guideline, please contact Pinewood Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pinewood Residential Home Reviews (31)

Total of 31, showing 1-20
8.3

Pinewood Residential Home has a Review Score of 8.3 (8.285) out of 10, based on 5 reviews in the last 2 years. Over all time Pinewood Residential Home has 31 reviews.

Overall Experience

  • 21
  • 8
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Date Published

31
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26

Review from Sarah H (Niece of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Pinewood Residential Home. The staff are always very polite, friendly, caring, happy to help and nothing is too much trouble. They all did an amzaing job looking after my late uncle.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you so much for your kind review and recommendation. We're delighted to hear your positive feedback about our team and the care provided to your late uncle. Your thoughtful words will be shared with everyone here.


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Review from Anthony D (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had a great experience as the son of a parent with Alzheimer's who, following a fracture, was given a period of Respite at Pinewood Residential Home. As a first time user of Residential Care I've been delighted with the engagement and communications between staff, leadership team, myself and mum.
Care is sensitive, consistent and high quality. The care team are dedicated, responsive and good fun. Mum is having a great time and enjoying the whole experience.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you for your wonderful review. We are delighted to hear that your mum has had such a positive experience with us. It's always our goal to provide sensitive, consistent, and high-quality care, so it's truly rewarding to know that both you and your mum feel well-supported. Our team takes great pride in fostering a welcoming and engaging environment, and we're pleased that the communication and dedication of our staff made a difference. Knowing that your mum is enjoying her time with us and has chosen to stay permanently is the best feedback we could hope for. We truly appreciate you taking the time to share your experience, and we look forward to continuing to provide the best possible care for your mum. Thank you once again!


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Review from T H (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was both visual and hearing impaired, and went to Pinewood Residential Home to live when he was discharged after 6 weeks in hospital in January 2021, getting him settled into a new environment with his impairments was difficult, but the care and dedication shown by staff helped him to settle
in and he was content.
I was always reassured to see that he was safe and well cared for. During the 4 years he was a resident, he built up a good rapport with the carers who looked after him well.
During the final days of my dad's life, the dignity and compassion he was shown by all staff was really touching to see and the support given to me made me feel less alone at a really difficult time. From checking in on me, to making sure I had eaten, the cups of tea, chats and just general support, for which I will always be grateful.
Pinewood is a friendly welcoming residential home, all of the staff make both residents and their families feel like one big family and nothing is too much trouble for them.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you so much for taking the time to share your heartfelt experience. Your kind words about our care and dedication mean the world to us. It was an honour to care for your father and support you during such a challenging time. We strive to provide a safe, welcoming, and compassionate environment for all our residents and their families, and we are deeply touched to know that we were able to make a difference in both of your lives. Your feedback truly inspires our team.


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Review from Nicola M (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, the standard of food is consistently poor.
The room smells of urine.
I have witnessed visitors not signing in.
Given the standard of rooms and quality of food, I do not feel this provides good value for money, especially for those self-funded.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you for sharing your feedback. We're pleased to hear you were happy with the care we provided to your mother and that she felt treated with dignity. We understand food was a concern and made significant efforts to meet your mother's preferences, including changing menus, hiring a new cook, and sourcing specific brands. While these changes didn't fully meet her expectations, other residents have shared positive feedback, and we continue to refine our offerings. The odor issue you mentioned arose from your mother's independent use of her commode. While our team addressed this as promptly as possible, we've since replaced the flooring in that room as part of our ongoing refurbishments. We ensure visitors sign in through staff monitoring, and we are now seeking to implement an electronic system for enhanced security. Thank you for your feedback-it helps us improve further and continue providing high-quality care.


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Review from K H (Power of Attorney of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Pinewood on a very regular basis. I am LPO for one of their residents. He did not want to go into a home, but he absolutely loves it there. I am so happy and relieved. He is looked after so well. The staff are kind, caring and gentle with him. All his needs are met, and more! He feels like he
is part of a family. Every special occasion is celebrated. They have quizzes, crafts, entertainers etc. to liven up their days. He is always clean, warm, well fed and safe. We are both happy.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you so much for taking the time to leave such a kind review. We are incredibly pleased to hear that both you and the person you care for are happy with Pinewood. Our team strives to create a warm, family-like atmosphere where residents can truly feel at home, and it's wonderful to know that this has made such a positive difference. We greatly appreciate your involvement and the care you bring to our home. Your kind words are a testament to our staff's dedication, and your support means the world to us.


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Review from Mark R (Son of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of February, my mum was rushed into hospital. So father had to go into care a very difficult time for all especially because of Covid.
Pinewood very kindly agreed to take father for two weeks to start with. The management and staff were superb and I can't thank them enough. We have now
moved father closer to home and they were really helpful with the move.
Thank you.

Reply from Sally Williams, Manager at Pinewood Residential Home

Thank you so much for taking the time to leave us a review. It was a pleasure looking after your father. We hope he is doing well.


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Review from M H (Wife of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt reassured when visiting my husband that he is receiving the care I would wish for him. He is always comfortable, clean and well-fed. Despite my husband's decline in health and mental capacity, whenever his carer comes into the room and speaks to him he smiles and turns his head. When
visiting my husband, I have always felt included and supported.

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Review from S S (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pinewood management and staff have worked tirelessly during this awful pandemic and under awkward situations obviously, entertainment has suffered because of lockdowns, illness and it has had its effect on the poor residents. Throughout, the staff (and management) have always been helpful, polite and
there to answer any questions or concerns.

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Review from J T (Wife of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with everything. Everyone works very hard and are always happy to accommodate. All the staff treat my husband with kindness and respect and nothing is ever too much trouble to make him as happy and comfortable as they possibly can.

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Review from Carol S (Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and facilities. Kind and considerate staff, always willing to help. Food excellent, always a good selection with menus in advance to choose.

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Review from N W (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed for a week at Pinewood Residential Home for respite while my family was on holiday. The room she stayed in was lovely and came with a private toilet, which we loved. The staff were very helpful when we phoned every evening for an update on my mother. My mother also said the food was
good with a lot of variety. The staff also fully respected my mother's cheese allergy. I will be using Pinewood Residential Home again in the near future.

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Review from Dawn C (Granddaughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely amazing, very caring and take brilliant care of all the residents, special thanks to the member of staff who goes above and beyond to help Nan.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you very much for your review. We are really pleased you are happy with the way that your nan has been looked after and are really grateful for the time you have taken to write a review.


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Review from Hazel P (Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent residential home. All staff have been respectful, caring and made me feel at home as soon as I arrived. The food was very good and we have a good selection to choose from with every meal. There are varied activities every day for residents to attend if they so wish and weekly outings in the
minibus on a rota. Also, a patio and garden for us to enjoy in the nice weather. Highly recommended.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Great that you are enjoying your stay with us and thank you for taking the time to write a review.


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Review from N M (Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident for rehabilitation purposes subsequent to foot surgery. Staff were given short notice of my arrival from NHS Trust, however, they were very welcoming. Have found all staff to be kind and considerate, allowing me to operate independently where possible, yet providing quick assistance when needed.
Food standards are good and varied. Have only been here for a couple of days so unable to comment with conviction on other aspects.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Really pleased you enjoyed your stay with us. Hope you will come again.


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Review from Richard W (Nephew of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and service from all personnel at Pinewood has been first-class. The staff has made the transition to Pinewood as simple and easy as possible with every assistance possible to make my aunt's stay safe and comfortable. The staff are all positive and full of energy and take an interest
in ensuring their residents have all they need to provide the best possible experience. Circumstances due to the Covid pandemic have obviously been challenging and the staff has tried to accommodate the needs of their residents and relatives to the best of their ability. I would be happy to recommend Pinewood to others in need of care and support.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you very much for your review. It is great to know that you are happy with the care our staff are providing to your aunt and that we are providing her with the best care possible.


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Review from Iris S (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good. Wished more staff early in the morning. Sometimes there's a long wait for early breakfasts and wash.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you for your review, Iris. We're sorry that you feel there is too long a wait in the morning for breakfast and wash. Be sure that we'll be looking into this for you and ensuring we remedy it.


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Review from Nicky U (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came to Pinewood Residential Home on respite and due to covid, is still here. He is looked after brilliantly and enjoys all the activities and days out. Your procedures to keep everyone safe through covid have been fantastic and the addition of the visitor's room meant family and friends could safely
use it.

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Review from Keith M (Husband of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the above home on 5th January 2021 and settled in well. Unfortunately due to the pandemic, she was confined to her room. When given the "All Clear" she joined other residents for meals and afternoon recreation. Unfortunately, her health rapidly declined and again she was confined
to her room. The attention given was "second to none" the staff being most kind and considerate in every way.

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Review from Anne H (Respite Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite three weeks of respite and isolation for the first two weeks. I did enjoy my stay. The staff were very friendly and always helpful, although their tasks were very difficult at times. I enjoyed the celebrations and festival last weekend. Despite the sadness of years gone by, everyone enjoyed
it. This is a well run, caring home where the patients are listened to. I would come back again.

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Review from Ann B (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, staff are friendly and helpful. There is an excellent laundry service. Food is particularly good. My carer is always helpful and understanding.

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Current Review Score: 8.3 (8.285)

Overview of Review Score

The Review Score of 8.3 (8.285) out of 10 for Pinewood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.339 for Pinewood Residential Home is calculated as follows: ( (38 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 59 Ratings = 4.339

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.946 Points relating to the number of positive Reviews for Pinewood Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Philip

Philip Sadeghi

Job Title: Director

Philp had, until 2004, worked as a solicitor in the city of London with over 8 years' experience in law. Feeling it was time for a change of career, Philip agreed to join his father, Jim, and his brother, Andy, to be in charge of Pinewood.


Sally

Sally Williams

Job Title: Manager

Sally has been working in the care industry since 1998, be it within care homes or in the domiciliary care sector. In 2003, she successfully completed her NVQ 3 and progressed to the position of Senior Carer. She gained experience of the day to day running of a care home, having responsibilities including the management of the home during times of the manager's/owner's absence. Sally has also studied Physiology and Anatomy at Level 3 alongside gaining a VTCT Level 3 diploma in Swedish Massage in 2009/10. Before joining Pinewood in May 2010 as a Senior Carer for the care home, she was working with people with learning disabilities.


Frequently Asked Questions about Pinewood Residential Home

What types of Care is Pinewood Residential Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pinewood Residential Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Pinewood Residential Home have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Pinewood Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pinewood Residential Home to the centre of Budleigh Salterton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.