Pinewood Residential Home

Victoria Place, Budleigh Salterton EX9 6JP
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8.3 31 Reviews
  • Pinewood Residential Home, Budleigh Salterton
Pinewood is located within a scenic conservation area, where a skilled team support a relaxing lifestyle while adhering to high standards.

The main aim is to provide the best care they possibly can. A kindly and professional care team is always on hand to make sure that every day for residents is pleasant, carefree and relaxed.

Professionals strive to provide them with a friendly and warm atmosphere, no matter what level of care they require and never forget that Pinewood is the home of residents. Owners instill in all their staff the principle of residents 'freedom of choice' and that residents choose how to live every moment.

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Care Provided by Pinewood Residential Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Elmwood Nursing Home Ltd
  • Person in charge
  • Sally Williams (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Funding & Fees Guide for Pinewood Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £1,400
  • (these prices are only a guideline, please contact Pinewood Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pinewood Residential Home Reviews (31)

Total of 31, showing 21-31
8.3

Pinewood Residential Home has a Review Score of 8.3 (8.285) out of 10, based on 5 reviews in the last 2 years. Over all time Pinewood Residential Home has 31 reviews.

Overall Experience

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  • 8
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Date Published

31
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26

Review from Stephen B (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying at Pinewood now since he was 99 years old. He has just enjoyed his 103rd Birthday with a beautiful cake made by Pinewood’s cook. My sister and I have always known that our father has had a lot of friendly care at Pinewood and he looks forward to the weekly trips out in the
minibus. There is always a friendly response when we call to speak to our father and nothing seems to be too much trouble for them.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you, Stephen. We all think your Dad is a star and is doing so well in his 103rd year.


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Review from Trudy F (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest praise for Pinewood Residential Home! The management, staff and carers were wonderful. They were always polite whenever I rang or visited and nothing was too much trouble for them. Obviously, due to Covid, visits were restricted and it was reassuring to know every effort
was being made to keep everyone safe. At first, visits were outside in the gazebo and all safety precautions were taken. Mum was wheeled out, always clean and well wrapped up. On my last visit, we were able to use the wonderful new visitor's room which made such a difference. During one visit I was presented with a lovely soap, card and a photo of Mum - I think the soap had been made during activities. They also had a wonderful party in the summer with music, cakes and balloons. Mum loved her food and had always been a good cook and was quite fussy. She told me the food was lovely! I am so grateful to all at Pinewood who made Mum's last months so happy.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you so much for your wonderful review for which we are grateful. We are pleased that your mum was happy with us and it was lovely to have her and your whole family as a part of our care home community.


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Review from John A (Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the home since 17th of March 2020. The service provided by the care assistant thas been first-class and the treatment and standard of work second to none. Nothing has been too much trouble for her. When times have been very busy, she has handles the situation well without any fuss and
in a very polite and dignified manner. She is a credit to the residential home and I would recommend her strongly to any resident wishing to come here.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thanks very much for your review. We are really glad that you are enjoying your time at Pinewood and are happy with our amazing staff!


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Review from Patrick L (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted to Pinewood as an emergency owing to her frail health in March 2018. They nursed her back to health and monitored her recovery very well. She lived there for nearly three years, dying peacefully at the end of December 2020. She was very happy with the home, and she loved her
room, with its view of the beach. The staff were unfailingly kind and responsive to her. The home also coped extremely well with the unusual Court of Protection case we needed to bring to protect her from herself.


Although in the last year with lockdown, visits were curtailed, the home, made every attempt to permit visits, deeming the mental health of patients as important as their physical health: they built a special room to permit visits. In her last days, they allowed visits to say our farewells, which many homes did not. For that, we are very grateful. I have no hesitation in recommending this home very highly for their combination of compassion and practical good sense.


Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you so much for your review. It was a privilege to be able to care for your mother and to have your family as a part of our care home community.


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Review from Martha A (Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how the staff provided care for me, their teamwork is brilliant and didn't make me feel rushed. The home has been nice to live in and is full of laughter. The food here is delicious and I have enjoyed getting to know everyone and it upsets me when people leave.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thanks, Martha! It is so lovely to have you with us.


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Review from Susan P (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my Mum was excellent. It was clean, warm and friendly, laundry was excellent. We couldn't ask for more, the staff were friendly and caring; nothing was too much trouble.

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Review from Marion B (Daughter of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and welcoming with nice touches like a well-laid dining table for those who eat together. The food is good and residents choices are respected. The laundry service is excellent with clothes being returned promptly to the resident. There is a programme of optional activities
and attempts are made to make them appropriate to the individual's abilities. The programme of regular, interesting outings was a real bonus for my father and residents are taken in the minibus owned by the home. Rooms are bright, well furnished and well maintained.

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Review from Nick S (Brother of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred to Pinewood from a hospital in Stoke on Trent following multiple strokes. The care he received was excellent. The staff were welcoming and made his last month comfortable. They were understanding and did their best for him, always respecting his dignity and seemed to genuinely
care for him. When we visited we were also made to feel welcome.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you so much for your review. We pride ourselves on having the most caring staff and train them to the best standards we can.


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Review from Jean B (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were truly impressed with the professional, thoughtful, compassionate and kind care that my mother received. She could not have been in a better home in her final months. The staff always gave us time and listened to any concerns. It was well maintained, clean and the meals were excellent. There
were many activities provided for entertainment, stimulation and social interaction.

Reply from Philip Sadeghi, Director at Pinewood Residential Home

Thank you so much for trusting us with your mother's care. We are grateful to you for giving us the privilege of looking after her. Thank you.


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Review from Sandra S (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very hard for anyone to enter someone into a nursing home.
This particular home is one embraces the situation you will receive the most wonderful support threefold. Every resident has individual attention and utmost dignity. The nursing is of such a high calibre a general hospital would be impressed.
The background staff are also to be congratulated as they often receive no recognition.

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Review from B T (Sister of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our brother's 81st birthday and the attention and care the staff gave him on this special day was memorable with cake, card and present. He has been in Pinewood for 3 years and in this time has been happy with the care he receives and the friendliness of everyone there. As relatives, we are so
pleased to see him contented. We ourselves are always made welcome by the staff each time we visit and note how clean and tidy everywhere is kept.

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Current Review Score: 8.3 (8.285)

Overview of Review Score

The Review Score of 8.3 (8.285) out of 10 for Pinewood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.339 for Pinewood Residential Home is calculated as follows: ( (38 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 59 Ratings = 4.339

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.946 Points relating to the number of positive Reviews for Pinewood Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Philip

Philip Sadeghi

Job Title: Director

Philp had, until 2004, worked as a solicitor in the city of London with over 8 years' experience in law. Feeling it was time for a change of career, Philip agreed to join his father, Jim, and his brother, Andy, to be in charge of Pinewood.


Sally

Sally Williams

Job Title: Manager

Sally has been working in the care industry since 1998, be it within care homes or in the domiciliary care sector. In 2003, she successfully completed her NVQ 3 and progressed to the position of Senior Carer. She gained experience of the day to day running of a care home, having responsibilities including the management of the home during times of the manager's/owner's absence. Sally has also studied Physiology and Anatomy at Level 3 alongside gaining a VTCT Level 3 diploma in Swedish Massage in 2009/10. Before joining Pinewood in May 2010 as a Senior Carer for the care home, she was working with people with learning disabilities.