Linksway Nursing Home

17 Douglas Avenue, Exmouth EX8 2EY
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7.7 13 Reviews
  • Linksway Nursing Home, Exmouth
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Care Provided by Linksway Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Kite (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Linksway Nursing Home Reviews (13)

7.7

Linksway Nursing Home has a Review Score of 7.7 (7.708) out of 10, based on 1 reviews in the last 2 years. Over all time Linksway Nursing Home has 13 reviews.

Overall Experience

  • 11
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Date Published

13
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12

Review from Jane M (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be empathetic, warm and knowledgeable. Dealing swiftly with any queries. The home is clean and welcoming. A genuinely difficult time has been made easier because my mum is here. Thank you.

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Review from Meryl H (Wife of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are so thankful that my husband found a comfortable and caring place to receive his end of life care. His room was lovely, spacious and light with a large window onto the garden.
The staff were friendly, caring and knowledgeable about his needs. They welcomed the visitors my husband was
able to receive, warmly and with friendship. They supported him and the family through a difficult time, accessing the medical support he needed at the end to make his passing comfortable and peaceful.
The manager took the time to explain the funding system to us which is more than many others did. The hospice care system was working in Exmouth too, planning out what they could do for my husband and the family, which is more than other areas seem able to offer at the moment.
Thank you so much.

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Review from Shaughan P (Next of Kin) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the staff at Linksway for the kindness, compassion, dignity, and care given to my 82 year old cousin during her recent short stay. The attention to detail was extremely professional at this care home.

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Review from Kate K (Cousin of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin has been a resident of Linksway for three years. We have visited her there many times, and from the very beginning, we were impressed with the care she has received. It's our belief that she couldn't be in a better place. The staff have treated her with respect and consideration. We have
seen our cousin gain strength over the years, almost certainly because of the care she has received there. The staff have organised activities and trips out which have kept her busy and entertained, always aware of the things that would make her happy. We have also been amazed by the high quality of the meals provided, which we are sure has contributed to keeping up our cousin's strength over the years. We have found on our frequent visits that the staff have been very friendly and supportive towards us as well, and have included us in some of their decisions about the care our cousin receives. Their humour and committment is never-ending. It's an excellent care home.

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Review from Rebecca A (Granddaughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend Linksway to anyone. My Nan passed at the end of August. The home did not respect my Nan's privacy or dignity and packed her room up without the family's consent a matter of hours after she passed and then proceeded to leave it in a communal area behind a chair! When we raised our
disgust, they proceeded to hang up on us. We then went up to collect her belongings and got verbally abused.
Awful home. Lack of compassion and no empathy for the grieving process.

Reply from Robert Gunn, Director at Linksway Nursing Home

All the staff and management at the home are deeply shocked at the decision of carehome.co.uk to publish this review. They have made no attempt to establish the facts in this matter, which is particularly shocking because nothing in the review is true. They have chosen to ignore the evidence we provided, supported by signed statements from 8 of our staff.


In view of carehome.co.uk's refusal to make any attempt to establish the truth in this matter, we will be reporting them to their Regulator, the Competitions and Markets Authority pointing out that their review and challenge process is not fit for purpose and that they are prepared to publish untrue reviews, rather than make any effort to establish the truth in any review.


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Review from John H (Resident) published on 18 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impressions on entering the nursing home was very promising. I was warmly greeted by the staff which helped settle any apprehension I had of being able to settle in my new home. It was late in the evening and after a sandwich and a warm drink, my clothing and belongings were put away. The next
day I settled in very well and felt the warmth of the staff who were very caring. And from there the comfort of the home engulfed my being. I have no hesitation in recommending the nursing home to friends and family.

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Review from Liz J (Daughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Linksway in 2016 after a three-month stay in hospital following a bad fall in her flat. She was incapable of independent living and needed 24/7 nursing care. I was uneasy about this because of all the stories in the media about bad care homes but in the three years she was
in Linksway, I never had any cause for concern. The care she received was excellent and the family never had any worries about her. She wasn’t the easiest of residents, yet was cared for with love and affection, making her final years far more comfortable than they might have been. The home was always clean and never smelly. We were always consulted about any changes to her care and kept up to date with her health status. She was able to have her own photos and pictures up in her room and the staff actively sought information about her, her past and the family to enhance her care. We are deeply grateful to them all for making her final years comfortable and as happy as they could be. I can't recommend Linksway highly enough.

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Review from Gill B (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love that my mother received from all the staff at Linksway over the three and a half years they looked after her was excellent and so reassuring when we live some distance away. The support they gave my father when he visited was appreciated too. Her illness prevented my mother from making
any significant movements but despite this and a true reflection of the excellent nursing care she received, she never developed a pressure sore. The staff always kept us up to date re any intercurrent illnesses and doctors visits and would spend time with her talking about the family, her life and her travels etc.
In her final illness when we arrived to be with her it was so reassuring to find one of the nurses sitting with her, and again when we returned after supper - she was never left on her own.
I have no hesitation in recommending Linksway. The rooms are variable as it is not purpose-built but the nursing care supersedes any limitations.

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Review from J P (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only at Linksway for a short time, she was always treated with respect and kindness by all the staff. Thank you for being so caring towards my mother and also to us, the family, in what was a difficult time for us all.

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Review from Gwyne D (Daughter-in-law of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't say enough about Linksway staff and the care my father in law has received over the past 10 months. He was on bed rest for most of the time with very poor health but he ended up being happier here than he had been at home. He was kept clean, comfortable and nothing was too much trouble, cups
of tea when he wanted and company when the staff popped by. This home never smells, it's very clean and welcoming. We were never made to feel a nuisance and always listened to. We too were respected as a family alongside our dad. This home is completely recommended by us. We live over 100 miles away but we were kept informed and always given kindness on our phone enquiries.

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Review from Wendy S (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention and care given by the staff at Linksway Nursing Home were faultless. We couldn't have wished for a better place for my Dad to spend his last few weeks. His wishes were taken into account in every decision and his dignity was maintained throughout. We feel so lucky that we found Linksway
and there was a bed available for him.

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Review from Andrew P (Son of Resident) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The genial and relaxed and caring atmosphere and approach at Linksway, due in large part to the staff and the ethos, certainly made Dad's last months far more amenable than they would have been in any of the other homes that we had a look at, and we would like very much to place that on record.

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Review from Albert M (Resident) assisted by family/friend published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I the resident cannot complain at all about my care. The staff have been so kind to me and treated me with the utmost respect. I am unable to walk and they help me with every aspect of my care. I have enjoyed what entertainment I am able to go to and my family are always made welcome. The food is satisfactory
and I haven't any complaints.

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Current Review Score: 7.7 (7.708)

Overview of Review Score

The Review Score of 7.7 (7.708) out of 10 for Linksway Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Linksway Nursing Home is calculated as follows: ( (7 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 10 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.208 Points relating to the number of positive Reviews for Linksway Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 1 Positive Reviews ÷ 4.8 = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Linksway Nursing Home

What types of Care is Linksway Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Linksway Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Linksway Nursing Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Linksway Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Linksway Nursing Home to the centre of Exmouth?

0.8 mile(s) as the crow flies, distance by road may be significantly further.