We will apply for NHS-funded Nursing Care (FNC) for all residents receiving nursing care and if awarded this will be deducted from your fees.
Limited parking at the front of the building. Telephone for access to the rear of the building. Otherwise short term on street paid parking or a car park some 400 yards away, also paid.
The Lodge has a Review Score of 9.9 (9.929) out of 10, based on 30 reviews in the last 2 years. Over all time The Lodge has 75 reviews.
Review from Catrin P (Daughter of Resident) published on 15 August 2023
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Reply from Deborah Skinner, General Manager at The Lodge
The feeling was mutual from The Lodge staff with regard to your dad and his family - it was a brief encounter that was very much enjoyed and I too wish it had been for longer. As a family you showed the best of human spirit in every way. Thank you!
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Review from Mary G (Respite Resident) published on 28 July 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you very much indeed for this review - I hope you would feel you could return as we would be happy to have you here!
Very best regards.
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Review from David J (Sister of Resident) published on 24 July 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you so very much for this review. We miss your sister and we will miss you all too.
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Review from J J (Sister-in-law of Resident) published on 21 July 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you again for this review. As you know, we have so loved having not only your relative but all the family as well. We will miss everyone.
Debbie
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Review from Sue L (Sister of Resident) published on 13 June 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Sue - thank you so much for this review, and I am so pleased that your sister had those extra months with you all as a family. As you say, we get to know all of you, and it's sad when we have to say farewell to you. Thanks to Dave as well for his input to The Lodge - he has also become a friend to everyone.
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Review from Neal F (Son of Resident) published on 1 June 2023
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Reply from Deborah Skinner, General Manager at The Lodge
A lovely review and very much appreciated. The staff work so hard to make residents' lives as fulfilled as possible and I'm grateful for their commitment. Mum is a pleasure to have at The Lodge - as is her husband!
Thank you
Debbie
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Review from Daryl F (Son of Resident) published on 1 June 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you, Daryl, and yes I completely agree. The transformation in your mum has been nothing short of amazing and I’m grateful for it. She’s a real delight to have in The Lodge with the added benefit of your dad visiting each day too.
Thanks again.
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Review from Judith P (Daughter of Resident) published on 18 May 2023
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Reply from Deborah Skinner, General Manager at The Lodge
I am so delighted with this review, Judith. Thank you so much. It was a pleasure to get to know you and your mother and I wish we could be the right place for her. Thank you and best wishes to you.
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Review from Liz L (Daughter of Resident) published on 6 May 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Liz, thank you so much for your review and for bringing to the fore the difficulties we faced during the dreadful Covid era. As I have always said, Mum was a pleasure to have at The Lodge and a lot of fun.
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Review from R D (Daughter of Resident) published on 5 May 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you very much - as I have said before, your mum was nothing but a pleasure to have known and will be much missed by us all at The Lodge.
Debbie
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Review from Henry F (Husband of Resident) published on 28 February 2023
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you so very much for this review. It has been quite a journey with a great end result.
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Review from Jean S (Resident) published on 20 April 2022
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you for taking the trouble to give us a review Jean - I hope for warm sunshine too and plenty of sitting outside on the benches.
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Review from D D (Daughter of Resident) published on 19 April 2022
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Reply from Deborah Skinner, General Manager at The Lodge
I am delighted with this review and I am grateful that I had the pleasure of getting to know this super family. Thank you for submitting this review and for taking the time to do so. Debbie.
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Review from Jane G (Daughter of Resident) published on 29 March 2022
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Reply from Deborah Skinner, General Manager at The Lodge
This is a great review thank you and the party was very much enjoyed by us all, especially the residents. I'm delighted you and your mum feel supported here at The Lodge. Thanks again, Debbie.
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Review from C M (Son of Resident) published on 29 March 2022
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you very much for this excellent review and for your supportive words about my staff. I agree that they care hugely for their residents, in what has been very trying circumstances this last 12 months. It is a great pleasure to see families again so that they can enjoy their relatives' company. Thank you again.
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Review from A S (Daughter of Resident) published on 8 March 2022
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you for this lovely review and it is a pleasure to have your resident here with us. It has been a challenging path this last year with Covid guidance and I hope 2022 is clearer. Regards and thank you again.
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Review from R S (Daughter of Resident) published on 4 March 2022
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you so much for that review. I well remember the difficulties and I’m glad we got past them! Thank you again.
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Review from Margaret R (Wife of Resident) published on 14 April 2021
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you very much indeed for this review. I am delighted to have been able to ensure he has good company and that you both feel well cared for.
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Review from Lesley C (Daughter of Resident) published on 25 November 2020
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Reply from Deborah Skinner, General Manager at The Lodge
Thank you very much indeed for your review. Your mother has been a tonic for other residents and the activities team alike. It’s been a pleasure to get to know the whole family!
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Review from R S (Relative of Resident) published on 24 March 2020
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The Review Score of 9.9 (9.929) out of 10 for The Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for The Lodge is calculated as follows: ( (328 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 350 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Lodge is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Nov 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Having trained as a nurse in Plymouth and achieving a BSc Hons degree in psychology a few years later, Deborah has been General Manager at The Lodge since 2006. Under Deborah’s leadership The Lodge attained an ‘Outstanding’ Care Quality Commission rating in March 2020, a reflection of the hard work and dedication of all staff and of the exceptional care provided to our residents.
In spite of working in several specialisms including surgery and paediatrics, elder care was to become a lifelong passion of Deborah, as shown by over 20 years in the care home industry. Remaining passionate about The Lodge residents and staff has never presented a challenge, as the role of General Manager is more than just a job – it becomes part of an extended family for many working there, as our long service records show.