What types of Care is Barchester Lucerne House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Lucerne House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

What are the Facilities & Services at Barchester Lucerne House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lucerne House Care Home to the centre of Exeter?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Lucerne House Care Home, Chudleigh Road, Alphington, Exeter, Devon EX2 8TU

Order by:

Review from Frances L (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience

We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was

very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for the positive feedback. At Barchester and Lucerne, we take pride in the excellent care our residents receive. Our staff's training for dementia care empowers us to support our residents in achieving the best quality of life possible.

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Review from Denise P (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience

We found Barchester Lucerne House Care Home after a somewhat traumatic period where another home was unable to cope with Dad as he kept trying to escape.
From the moment he arrived at Lucerne House, he was treated with dignity and respect and surely felt settled there as he didn't try to escape once.
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staff were wonderful with him (and all the other residents living with dementia), demonstrating a real understanding of the disease and almost instinctively knowing how best to manage Dad and how to cajole him into doing the things he needed to.
I cannot speak highly enough of all the staff. From our first contact with the deputy manager, who totally put us at ease at what was a difficult time for us, to our last contact with the head of the dementia unit, who always had time to chat and reassure us, and the carers who stayed behind after the end of their shift to say goodbye to us when we arrived to say our final goodbye to Dad, they were all, without exception, special people.

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your kind words. We were all fond of your father and he embraced all that Lucerne had to offer. We pride ourselves on the exceptional care we give. Barchester provides in-depth training for all staff on living with dementia which, combined with caring staff, provides excellent care for our residents.

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Review from Gillian H (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience

We chose Barchester Lucerne House Care Home on the basis of the then CQC rating of 'outstanding' and following visits where we saw the lovely care environment and met the home manager, receptionist and staff.
Mum had dementia and certainly had some lovely staff looking after her.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your review. The unwavering dedication of our entire staff reflects their deep love for their work.

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Review from William R (Friend of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My friend had been there since the start of Covid and I found the care he received was lacking in some areas because I had to inform the staff and the Manageress that he had a UTI he had suffered from for many years.
He had a catheter and bag fitted and was prone to get infections. I visited approx

once a week until I was laid up with a bad hip but when I started visiting again I could not get anyone to open the door. On my last visit which was in November 2023 I noticed that the catheter bag had been removed. I tried to speak to someone but no one was available. Next, I heard he had passed away so on the 19/12/23. I collected the death certificate, then phoned the manageress and was told by her I was not next of kin which was lies as she had known from the start I was named as such with the lady from social services.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your email. We pride ourselves on the excellent care our residents receive. Any changes to a resident's plan of care is made after consulting their GP. Anyone who would like further information and has lasting power of attorney are able to do so by going through the correct channels.

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Review from Ginette H (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience

My mum suffers dementia, she has been at Lucerne House for fourteen months... I cannot fault the love and care that the staff provide. It is such a sad and cruel disease. Everyone at Lucerne are so welcoming. They always have time for us. I know Mum is safe and looked after. It's like a home from home.

The staff go above and beyond, always with a smile. They are all very special people, I cannot thank them enough. I strongly feel they deserve better pay and sick pay. The high rates we pay should enable this.

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your feedback. I am delighted to hear that having your mum living here has been a positive experience for you. Our team is dedicated to providing compassionate and exceptional care to every resident, ensuring they live their best lives. At Barchester, we are committed to regularly reviewing pay rates to ensure they exceed the minimum wage.

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Review from M R (Grandson of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

I couldn’t have been happier with how my grandad was cared for. All of the staff were on it and went above and beyond in my opinion. I would happily recommend it to anyone. Thank you for caring, it made a real difference.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your kind words. In addition to our caring team, we have a strong ethos of a whole-home approach which ensures a positive experience for our residents and their loved ones.

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Review from Mark S (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience

Our wonderful 98-year-old mum was a resident at Lucerne House for seven months before passing away peacefully just after Christmas. The care Mum received at Lucerne was impeccable. The facilities are excellent, but it's the love, care and compassion of all the staff that make Lucerne House a very special

place. Mum struck up bonds with so many of the staff, and from the moment she arrived, we knew that Mum was in safe hands. It's striking that so many of the staff have worked at Lucerne for a long time, and I think that tells a story in itself.
We're a large family, so there was a procession of visitors to see Mum on a daily basis, and we were always made to feel very welcome.
Mum was clearly very happy at Lucerne, participating in the activities and generally experiencing the best possible quality of life given her deteriorating health.
We have nothing but praise for the general manager and her amazing team, and we will forever be grateful for the care and love that Mum received at Lucerne House.

Reply from sally coletti, deputy manager at Barchester Lucerne House Care Home

Thank you for your kind comments. It is always our pleasure to take care of our residents and provide them with the best possible care. All of our staff members were very fond of your mother, and we are delighted that she enjoyed her time here at Lucerne House and could participate in many activities.

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Review from Sarah T (Friend of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience

I visited my friend recently after his move from another care home and I was so happy that the move had been made. My friend wasn't well but the genuine love, care and compassion from the staff made me feel so at ease, knowing that he was getting the best possible care. Staff were so attentive. There

were drinks and snacks within his reach and staff checked on him regularly; asking if he needed anything. I could tell that the staff had a genuine passion for the roles that they have and I cannot thank you all enough for making his last months the best they could be.

Reply from Sally Coletti, deputy manager at Barchester Lucerne House Care Home

Thank you for your positive comments, we pride ourselves on the care and compassion shown to all of our residents. We ensure that the process of moving into our home is a positive one for not only for the resident but also for their families and loved ones.

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Review from P R (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience

I am so pleased to have found a care home with such wonderful staff and facilities. You hear such terrible stories about care homes. So I am lucky to have found you.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your comments. We are pleased that you are happy with the care and standards that we provide.

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Review from Ian T (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

Moving Mum, who has dementia, out of her home of 50-plus years was a traumatic experience for our whole family. However, the transition to her living in Lucerne House couldn't have gone better. The management is helpful and friendly, and the staff are absolute angels! Mum loves them, and to know she

is safe, less lonely, and so brilliantly cared for is a huge comfort to us all.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. We know that moving a loved one into a care setting can be a daunting one which is why we take such good care with the transition. All the staff are so fond of Mum and we are so pleased that she has settled in so well.

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Review from Katie W (Granddaughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience

Grandad moved here for end-of-life care from the hospital, he was 98 years old and the improvement he made in 6 weeks was amazing, even though he wasn’t mobile he was included in all activities which were great fun. The staff and level of care given at the time he was there were exceptional. I genuinely

cannot fault a thing about this care home.

Reply from sally coletti, deputy manager at Barchester Lucerne House Care Home

Thank you for your lovely comments, we were all very fond of your grandfather. We encourage everyone to join in with our person-centred activities and the residents really do have a great opportunity to do so much here at Lucerne. We are very proud of the care we give and are really pleased that you chose us to look after your grandfather, it also enabled you as a family to have some important quality time with him.

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Review from C M (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Mum went into Lucerne for respite care, she has now decided to stay permanently. The staff are all lovely and very caring. We are able to visit whenever we can together with great-grandchildren. It's a lovely family environment. They have activities every day but also her room is lovely if she wants

more quiet time.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your positive feedback. Your mum has settled in really well and is a popular resident in the Lucerne family, she loves being involved in the fantastic activities that we have on offer daily.

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Review from L T (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience

Lucerne was fantastic, with excellent facilities, the standard of care and liaison with families. The manager and deputy manager were delightful, they went above and beyond to be as helpful, supportive and caring as possible. Separate dementia 'Memory Lane' unit is an excellent idea and ensures care

is delivered in a bespoke and safe environment. Fantastic extended team and activities manager, they all work together to make the experience of moving into a care facility as seamless as possible.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your positive comment. We agree having the separate unit works well and ensures that all residents who live in their communities get to live their best life with specific activities to meet individual needs.

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Review from Lindsey N (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience

My mother has been at Lucerne House for six weeks, having been transferred from another care home. The difference is like chalk and cheese, and she has settled very quickly, which had been a worry as she is so frail.
The wonderful welcome we received and the outstanding care and genuine interest

from the whole team, from the manager and administrators to the lovely reception staff, activities staff, carers, nurses and catering staff, is outstanding, and it is a genuine pleasure to visit her in such a pleasant environment and to see the residents are all receiving wonderful treatment delivered with humour and genuine warmth.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your lovely feedback. I am glad that your mother has settled so well. It is a concern when transferring to another home as any change can be distruptive and unsetting, we try our utmost to make any transition a positive one, with a whole home approach. We hope that we have made you all feel as welcome as your loved one.

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Review from Peter C (Nephew of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

My uncle was admitted for end-of-life care. Three months of constant attention with kindness, consideration and dignity to the very end, even the maintenance staff used to pop in and ask about his stay.
The nursing care was administered with genuine compassion. I cannot thank the whole team for such

marvelous support in his last days.

Reply from sally coletti, General Manager at Barchester Lucerne House Care Home

Thank you for such a positive review of Lucerne House. Our main asset is the staff who are very caring and always go that extra mile to ensure the well-being of our residents, we aim to also support relatives and families, especially for end-of-life care as they become part of the Lucerne too.

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Review from Cheryl H (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Mum is extremely happy at Barchester Lucerne House, she feels safe, secure, cared for and she is always talking about how wonderful the carers are. Nothing is too much trouble and she is transported to appointments without any quibble. There are loads of activities available and the entertainment team

are good at encouraging residents to participate. When I visit, I feel very welcome.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for such a positive review of Barchester Lucerne House. We take pride in ensuring that all residents are treated individually and the activities we offer are tailored to each and every person's likes and dislikes. Taking residents to their appointments is an example of what we can facilitate to ensure residents' well-being is taken care of.

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Review from S I (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

Our Mum went into Lucerne in August 2020. We were very pleased with the professional approach of management which at the time led a great team. Sadly management changed and so did Lucerne. This care home had an inspection in October 2019 which is very out of date. The care was great and that never changed

as most of the staff are so dedicated and genuinely lovely to the residents. We experienced very poor communication with the Manager, late responses to emails, errors on bills and a lack of transparency on more than one occasion.
The outstanding CQC report must not be used as an accurate reflection of this care home as many things have changed or don't even exist that are contained in the report. We suggest if you are considering the home that family visit at various hours of the day and night and do not rely on empty promises from Management. The rooms are very small and old fashioned with poor quality furnishings that are desperately in need of replacement.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your kind comments in relation to our wonderful and dedicated carers, we are proud of the excellent care they all provide.
We are sorry to see that after several years you still have unresolved issues, we can assure you we made every attempt to be prompt in answering your concerns however, due to the nature of some queries they did take some further investigating.
The room that you viewed and chose for your mother was newly decorated with new furnishings, which were tastily chosen for the clientele that we cater for plus the unit where your mother lived had a refurbishment shortly before your mother's admission three years ago and all rooms are newly decorated before any new admission. A home this size is in a continual cycle of updating/decorating and we have a fantastic maintenance team who do a superb job. We are sorry to see you were unhappy with your mum's room, sadly at the time of her stay with us this was not brought to our attention.

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Review from Philip B (Husband of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

Lucerne House in contrast to previous nursing homes locally, has, for the last 4 years been consistent in high levels of care for my wife with Huntington's disease, never failing to maintain high professional care but always with good humour and strong empathy from the staff. The staff are clearly carefully

selected and mindful of the people in their care needs and not bringing their own concerns and personal issues into the workplace. Brilliant, professional, caring with great empathy and cheerful too.

Reply from sally coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your kind words. All the staff here at Lucerne take pride in their job and really put care into the title of carer. It is also our honour to be looking after your lovely wife and having a great relationship with you and your extended family.

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Review from J H (Husband of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident of the Shillingford Unit at Lucerne House nursing home for many years. She has always been treated with respect and patience and given first-class care. The staff are efficient, positive in the outlook accompanied with a good sense of humour. I would like to thank everybody

for looking after my wife during these difficult times.

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Review from J G (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience

My sister and I and our family want to thank everyone who looked after our mum/nanny and for all, they did even when she passed. Love to you all.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you so much for your kind words. We are very proud of the dedication and care shown towards our lovely residents. All the staff were very fond of your Mother/Nanny and it was a privilege to care for her and share her last few months with you and your family.

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Meet the Team (11)

Sally Coletti

Job Title: General Manager

Joined: 2020

Hello, my name is Sally and I am General Manager here at Lucerne House, I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience which includes many years of experience in A and E departments and I was the team lead for a team of community nurses in Dorset.

I have a very active role in the lives of all residents ensuring patient-centred care is delivered by every member of staff to a high standard and within the Barchester values. In my time as a nurse, I have gained valuable experience and knowledge in caring for elderly and terminally ill patients, I believe that a holistic approach is crucial in providing gold-standard care for the individual and their families.

Making the decision to move your loved one into a nursing home can be a daunting experience. Still, I am here to help with that journey ensuring the decision to move is a positive one and I will alleviate those fears and anxieties by talking you through that transition. I will ensure that you or your loved ones are the most important at all times by listening and answering your questions. I regard myself as a competent and supportive nurse who empowers and motivates residents to live fulfilling life.

Grace Leeds

Job Title: Deputy Manager

Joined: 2023

Hello, my name is Grace and I am the Deputy Manager at Lucerne House.

I qualified in 2010 as a Registered General Nurse from Anglia Ruskin University in Essex. I previously worked in a Barchester Care Home for over a year, and I was very impressed with their values as a company. I moved to north London where I then worked in a busy NHS hospital, before progressing to management roles. I also worked as a Nurse Educator, and became a Specialist Nurse in spinal injuries. I moved to Devon in 2019, where I worked as a Specialist Nurse in Dermatology.

I really enjoy my life in beautiful Devon and hope to stay here for many years to come. I am so happy to have returned to a Barchester home, and the residents and staff at Lucerne are exceptional. I am very team orientated and I really enjoy the holistic approach Lucerne provides for their residents. I am passionate about providing a high standard of care and also in developing and supporting staff, ensuring they feel valued along the way.

Elena Constantinescu

Job Title: Administrator

Joined: 2020

My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.

I started at Barchester in 2020, as a care assistant at Lucerne House. In 2021, I took on the role of administrator which I use my previous professional experience in finance, administration and accountancy.

I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.

Lalaine Limos

Job Title: Head of Shillingford Unit

Joined: 2015

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home

Jessy Matthews

Job Title: Head of Alphinbrook Unit

Joined: 2006

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.

Chris Firth

Job Title: Head of Maintenance

Joined: 2021

Hello, my name is Chris, Head of Maintenance at Lucerne House.

I have been working for Barchester for two and a half years in my current role. Prior to joining Barchester, I was a self-employed plumber, for 15 years, serving my community in Leeds. I then moved to the Southwest, taking on a role in a local school for 10 years as their Maintenance person.

In my spare time, I enjoy working with computers and also sound engineering and music production

Darren Knockton

Job Title: Head Chef

Joined: 2021

Hello, my name is Darren, I have just joined the Barchester group and I am very excited to be the Head Chef at Lucerne House.

Having come from the luxury hospitality sector I intend to bring my skills and knowledge into the kitchen to produce nutritious, seasonal, fresh and delicious recipes for our residents. My team and I take great pride and passion in our work and believe this translates into the food we serve.

Marilyn Bibby

Job Title: Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.

Alex Petersen

Job Title: Head of Activities

Joined: 2011

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.

In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.

My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.

Peter Ajayi

Job Title: Physiotherapist

As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.

At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.

I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.

Brenda Hurford

Job Title: Resident Ambassador

Joined: 2016

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.

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